Country Hotel Breaks Anmeldelser 

250
•
TrustScore 3 av 5

3,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

DO NOT GIVE THEM ANY MONEY. The company has gone into liquidation on 29/09/26. We had made a booking through a gift voucher I was advised by the hotel it will no longer accepted. We also had paid the... Vis mer

Vurdert til 1 av 5 stjerner

Booked a weekend away at a 5* hotel as a birthday treat for me and family. They took money rather than pending payment and failed to confirm the booking. Said I would receive refund as hotel actually... Vis mer

Vurdert til 1 av 5 stjerner

I booked a hotel break and recently had an wmail and phonecall fom the company to say they are no longer trading with the hotel so I could either get a refund or vouchers for a different location. I c... Vis mer

Vurdert til 5 av 5 stjerner

The location, you can go for a run into countryside without driving or walk into a town. The menu and good foods and dining service. The size, layout and linen of the bedroom The other spaces... Vis mer

Informasjon om virksomheten

  1. Reisebyrå

Skrevet av virksomheten

Countryhotelbreaks.com is proud to represent many of the finest country hotels in Britain. We offer short hotel breaks and special offers to hotels all over the British Isles.


Kontaktopplysninger

3,0

Middels

TrustScore 3 av 5

250 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,0

Alle anmeldelser

(250)

66 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Kirsty was fantastic

Kirsty was fantastic. She was very helpful, informative and efficient. It was easy to talk to her and made the process pain free.

28. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Holiday in The UK with style

Countryhotelbreaks site is very helpful to find a high standard level hotels everywhere in The UK. It is easy to navigate, provide all information we as guests would need. Absolutely easy booking process. We would use the site again as well as we would recommend it to anyone who looks for the hotels in nice quiet areas with comfort and good quality service.

6. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Country Hotel Breaks was so easy

Booking with Country Hotel Breaks was so easy and quick, a well presented web site with extensive Hotel details including personal reviews helped us make an informed decision. Once we had choseen our hotel, booking and paying for our stay could not have been easier and confirmation via email within minutes.

14. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Beautiful hotel & Facilities

I made my booking online and the site was easy, the photos of the accommodation and facilities were extremely good. The options for me to finalise my booking made it an easy booking for me to make.

8. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Ease of booking

Easy website to navigate with easily found special offers.
Charming lady who answered the phone when I rang to book restaurant reservations, who was lightning fast with the booking confirmations.

22. januar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Online service a rare treat

I had need to speak to the online assistant who was very helpful, dealt with my enquiry straight away and even spoke directly to the hotel I had booked. The whole issue was resolved to my satisfaction within an hour and the service could not have been more pleasant.

17. januar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Very poor. This travel agent put packages together…

This travel agent put packages together and their first bullet point is
"Free upgrade on arrival" and then quietly whisper "subject to availability".
They use it to draw you in.
It would be much more honest to put this at the end of their bullet points and say
"On the very slim chance of a room being available, the hotel might just upgrade you but this is highly unlikely".
Secondly be aware that their "dining allowance" does not include a drink.
They were extremely patronising when I emailed to say I was shocked that a drink was not included in the £28 dining allowance.
I got a reply saying "if a drink were included it would say "dining and a drink" !!
As though having a drink with your meal is an oddity!
We hadn't spent the full allowance, so it is just another way of getting another payment.
The premium room CountryHotels sold us, at £168 was mouldy...very mouldy. I sent them photos and they made no comment.
I'd like to know their view on a very mouldy room but they don't care now they have the money for it.
UPDATE
The reply sent from CountryHotels makes no sense and I assume they were answering someone else's review?

11. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Country Hotel Breaks

Svar fra Country Hotel Breaks

Dear Donna

It is extremely disappointing to receive a 1 star review.

Firstly, the package clearly states 'Complimentary room upgrade on arrival (subject to availability)' . We have not quietly whispered this, we are totally upfront with what is offered in our packages.

Unfortunately, when you arrived at your hotel, there were no upgrades available, one of our Reservations Agents even called the hotel to query this as soon as we received your complaint about it and the hotel confirmed the same, they, on this occasion, had no upgrades, otherwise this would have been offered. It makes far more sense for a hotel to offer an upgrade if one is available for a customer, than not.

Secondly, the package states 'Dinner in the restaurant on one evening (£28 per person allocation)'. We do like to be transparent and had the allowance included beverages, this would have been mentioned in the type. Your package also included a bottle of Prosecco on arrival, which we do hope you enjoyed.

Thirdly, you emailed us three pictures of some mould in crevices in the wall windows in the room or bathroom, after corresponding with the hotel regarding this, they offered a partial refund, which you accepted.

As for your comment that we 'don't care', this is completely inaccurate, we pride ourselves on being a very customer service orientated Company, who goes over and above. We have been trading for 20 years and are happy to say we retain many happy and loyal returning customers. We feel we dealt with your complaints swiftly and thoroughly and as a result secured you a partial refund.

Kind regards,
Country Hotel Breaks

Vurdert til 5 av 5 stjerner

This one of the nicest stays I've ever…

This one of the nicest stays I've ever had. I'm a frequent traveller.
The hotel was stunning and set an a beautiful location. It was peaceful, clean and cozy. The facilities were excellent. The food was amazing. I could continue but to top it all off, EVERY member of staff was attentive and caring. They made us feel like we were special.

Thank you to everyone for making our stay so special.

2. desember 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Smooth and Efficient

Initial contact by phone resulted in a quote via email for my specific requirements. Following receipt of this email I then went ahead and booked online, which was smooth and efficient. I’m now looking forward to my stay, which will be the ultimate test.

1. desember 2023
Anmeldelse skrevet uten oppfordring

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