Loganair Anmeldelser 673

Flight cancelled on 4th January. Excuse weather. No issue with weather at my airport. Real issue no plane available. Had to change to a different destination and then get to the original one by bus and train after instructed to do this by airport staff. Still waiting for compensation from 7th January. Appalling customer service. No one to speak to. Strange that they can find time to respond to these TP negative comments in rapid time! Always being told that that they are inundated with claims from Dec 25 Jan 26. Well employ some temporary staff you make enough profit!

Extremely RUDE staff and refuse to take accountability for damaging your bags. The tyres were broken off now how am i supposed to travel with such a bag? Wish i read ratings before booking flight with them. NEVER again would i fly with them. Cheap = Cheap and rude classless staff that are hired. Such a shame.

Flight was diverted back to Aberdeen when only 10 minutes were left to land in Kirkwall due to ill passenger who could have been assisted in Kirkwall. With this  decision the pilot not only put the passenger's situation at risk but the whole plane as it had to rush back to Aberdeen creating an atmosphere on the plane tense and unsafe when there was no need as the ill passenger was spotted at the gate wanting to board the replacement flight from Aberdeen whose eventually he was denied to board and for this reason flight departed with delay. Total delay disruption was over 4 hours. When we arrived in Kirkwall we missed all bus connections and we risked seriously to get stranded at the airport as no taxis were available either at that late time. Luckily we convinced a guy with a taxi who was there for other working reasons to take us to the hotel in Stromness for £50 after a long negotiation. Also I would like to highlight the rudeness of the Aberdeen ground crew who threatened me not to let me board the replacement flight because I wanted to find out why that decision to divert the plane was taken and I wanted to express my disappointment for that especially after having checked my friends who worked on flagship airlines and dealt with similar situations confirming the wrong decision taken by the pilot. Overall it felt like that the crew realised of the wrong decision taken and they were not accepting anyone saying their opinion. I am afraid to say I am not going to recommend anyone to fly Loganair for the lack of experience in dealing with emergencies. I would like to request 100% compensation for the flight and taxi paid at Kirkwall airport for the bad management of this flight which is unacceptable after paying a domestic flight ticket over £300.

Check in at Exeter Airport was poor. I was 25 minutes early, but, despite there being no-one there I was told they couldn't take my case. When I asked why apparently there was a busy TUI flight, but there was no queue at all at the TUI desks. Also it would overburden Security. I was told I could take my case through and it would be taken from me at the gate. I decided to do this and there was absolutely no queue at Security. It just struck me as sheer bloody mindedness not to accept my case in the first place. By the way if I had set off a little later to get to the airport I would have been stuck in a massive traffic jam according to my wife who was driving home after dropping me off.

Loganair customer service is worst I have ever seen. I made a claim for cancelled flight in mid of Feb - 3 months ago and I had initial response that they have recived it but after numerous follow up I have never had a response. Even on the day when flight got cancelled, there was no update from airline until very late in the evening when all other travel resources from Glasgow to London were not available. I will definitely avoid Loganair at all cost.

We booked flights direct with Logan air, a few weeks later they changed the flight times so we’d basically lose a day from our trip to which I questioned and eventually they confirmed in writing that they would move our return flight to the day after and cover the cost of a hotel for one night up the the value of £150, happy days, or so we thought until the flights got cancelled due to the weather so they gave us the option to rebook them for the following month.

When I submitted the invoice to them for the hotel as requested they just refused it saying the offer didn’t stand anymore because the original flights were cancelled.

I have their offer in writing but they now refuse to pay up leaving us out of pocket.

Totally unacceptable.

Got to Airport and been told that im on a standby list even though I bought a ticket months ago! Do not go with this company. Not only am I going to never fly with them again, im going to make sure everyone knows how poorly run it is.

We had flights booked to visit family in July, but I was then notified by the military that I was required to go away over that time. We tried to move flights to a later date, but were informed that there was an admin fee of £150. This is ludicrous, given the original flights only cost around £180, and we're still nearly 3 months out from the date of the flight, so it's not like those original seats cannot be resold. Admin fees that cost nearly as much as a flight are a joke, and completely unjustifiable. I'd love to see the calculation of how a 2 minute task costs that much in admin work, unless they pay their booking staff £4500 an hour.

I expected better from a signatory to the Armed Forces Covenant, but I guess that signature is just for company PR purposes rather than any actual commitment to improving the experience for service personnel utilising their services.

Generally good company when things go smoothly but absolutely appalling service when they don't.

My 6pm flight Aberdeen to Bristol got cancelled on 19/11/2025. The initial flight was aborted due to a brake malfunction (literally when we were starting take-off) and the replacement flight was then cancelled a couple of hours later due to adversary weather conditions (snow storm).

Absolutely no support whatsoever from Loganair or ground staff to find taxis or hotels, in stark contrast to what British Airways had done for their stranded passengers. I have had to wait nearly 3 hours in the airport before I could jump in one of the taxis booked by British Airways for their passengers, one of which had decided to sleep in the airport and kindly offered me her place... finally arrived in the hotel at 1.30am.

After claiming both expenses (over £200 between hotel, food, taxis) and compensation under EU Regulation (EC) No 261/2004, I had to wait over 5 months to get a feedback from Loganair support team, only to be offered an insulting £100, which they claimed as being the "maximum reasonable reimbursement applicable in this case".

What else to expect from a company that has a monopoly on the Aberdeen-Bristol route...

First time with Loganair, and the staff are really nice, plane was on time both ways Birmingham to IOM and return. The complimentary drink and snack is a really nice touch - will definitely use again!

Just arrived from Donegal in Glasgow, flight arrived early at 7.45, about 30 people on flight standing on aisle of plane and waited 25 minutes for a bus to take us to terminal, plane was very hot , stewardess said bus would be here shortly, 15 minutes later pilot said bus would be here shortly, old guy next to me was feeling faint with the heat , shocking coordination, no excuses plane arrived early, we could have been told to remain in our seats and air conditioning could have been left on, simple

Customer service was excellent. Yes it's expensive but it's not surprising considering how few people were traveling. Flight to Edinburgh from Southampton was great.

If it was possible I would give them minus 5.
I have never encountered such utterly deplorable customer service from any company like I have with Loganair.
I have taken 6 months to delay writing this review but now that I know I have been lied to on several occasions then I am taking action.
My flight was delayed by 6 hours in December 2025. I am still awaiting compensation. In fact I am still awaiting a suitable reply from customer service as when I email them they don't reply and when I speak to an agent on immediate chat they "can't help".
AVOID this airline.

There are so many negative reviews on here that feel so unjust. For a small airline travelling short distances I can’t speak highly enough of the crew and my experience on board.

Been waiting for a compensation payment since the 14th of December 2025 due to a flight from Inverness to Belfast that was 7 hour late and a return flight that ended up in Aberdeen. They are dealing with it but are extremely busy ! Terrible service

This airline is quite nice. The flight attendants are kind and if your flight is scheduled to be an hour or longer you get free snacks. You have a choice:
Tunnocks caramel wafer or Walkers shortbread biscuit
Water, tea or coffee
My flight was scheduled to be an hour, but wind pushed us so was about 43 mins. In fact the way back the wind was so in our favour the flight time was only 35 mins and the plane reached speeds of 500mph! Since the flight time was meant to be an hour we still got free snacks though.
Their seating is really comfy like big armchairs. The legroom is average, im 5’8” and it was perfect for me but not sure how a taller person might fare with it.
The aircraft operating my flights was an erj-145 which I really liked flying on. I also like how they have a 1-2 seat configuration so if you’re flying alone and want to pay for seat selection you can chill by yourself.
I would give 5 stars, but sadly my flight home was delayed by a whole hour. This was because the aircraft being used was delayed coming in from Exeter (I checked flight radar) but I don’t know the reason for that delay. Also the airline has the same name as my ex which is a bother.
I haven’t had any problems with baggage or customer service however as many of these reviews complain about. It seems people only want to review when something goes wrong.

I am reporting Loganair for what I consider to be highly unreasonable and potentially misleading handling of a flight disruption and subsequent compensation claim.

In early December 2025, my scheduled flight from London Heathrow to Dundee was cancelled by the airline at short notice. I accepted an alternative flight offered by Loganair, as I needed to travel; however, this disruption significantly impacted my professional commitments and personal arrangements.

As a direct result of the cancellation, I was required to reschedule a medical appointment and experienced disruption to my work schedule. Under UK passenger rights legislation, specifically UK261, passengers may be entitled to fixed financial compensation when flights are cancelled with less than 14 days’ notice, unless the airline can demonstrate that the disruption was caused by extraordinary circumstances. Importantly, accepting an alternative flight does not remove the right to claim such compensation.

Following the journey, I submitted a compensation claim through Loganair’s official channels. However, more than four months later, I have neither received any compensation nor any clear or meaningful response explaining the status or outcome of my claim.

The process has been extremely frustrating:

- Communication has been minimal or non-existent
- No clear timeline or decision has been provided
- Repeated follow-ups have not resulted in resolution
- There has been no transparency regarding whether my claim is being processed

Based on the distance of the flight and standard compensation bands under UK261, I understand that I may be entitled to approximately £200–£220. Despite this, the airline has failed to engage with the claim in a timely, transparent, or professional manner.

The core issue is not only the initial cancellation, but the prolonged lack of response and apparent failure to process what appears to be a legitimate claim under established passenger rights legislation. A delay of over four months, without substantive communication, creates the impression of a system that may discourage passengers from pursuing their legal entitlements.

I am therefore reporting this as a consumer rights concern. I request:

- A formal response to my compensation claim
- Payment of any compensation owed under UK261 regulations
- Greater transparency in how such claims are handled

This experience has significantly reduced my trust in Loganair, and I would caution others to be aware of potential difficulties when seeking compensation following flight disruptions. Lastly, please be aware that I have notified Consumer Advice Scotland and Fife Council of what I consider to be scam adjacent conduct.

Baggage lost Inverness to Belfast as was my work colleagues and other passengers. Friday 3rd April, 1100 am flight. Suitcase was sitting beside the plane as I boarded. Contains all my work wear. Not happy

Loganair is very overpriced on every flight they operate from Shetland. They think we are all millionares. Quote up to £700 for a domestic flight is idiotic. This is not dynamic pricing it’s price gouging. Go on
The seat map all seats available. It’s not like you get a good service onboard either. The cheapest and minimal offering of tea, industrial type coffee or water to drink. food is a biscuit. They say book far in advance to get a good deal but flight in November can already cost £600 if you dont have an islander discount. Is the flight normally quite full yes as islanders still need to travel for all the normal things but also hospital appointments.
Connecting onto an onward flight to London with BA is normally cheaper with a Loganair codeshare flights than a resident visiting family in Glasgow, edinburgh or even Aberdeen flying one flight. How can 2 flights be cheaper than 1?
Flights to the western isles are far cheaper operated by jets which have higher overheads and less seats on the aircraft. The aircraft flying to Shetland are turboprops that are cheaper to operate and double the seats.
Website is basic and rarely works properly very buggy. Staff in call centre dont even now what they are talking about most of the time.
The airline does not care about the comunities they serve and use them as a cashcow. If things go wrong good luck because they will find another way to scam you out of even more money or refuse UK261 entitlements.
Called the call centre today to ask if the price was correct with island discount and the sale code the cost of a return flight over 6 months away was over £260. That means the goverment pays half the fare so the cost of this ticket is already over £500 during a sale. I wanted to buy a seat on the plane not charter the aircraft.

I wish I could give it a 0. They are terrible. If I didn't have to frequently fly with this airline I wouldn't, it's a shame it's the only airline that operate where I travel to. They use an algorithm to keep inflating prices each time you search the same ticket same day. Now going to use alternative mode of transport.