ConnectWise Anmeldelser 859

In light of R1Soft's continued lapse in quality, recent failings and outright lies, I am writing this review in hopes to ward others of this broken software and to give the developers a wakeup call they so rightly need.

Over the course of this year, we've encountered many issues with servers that run "new" kernels on Linux OSs. Originally, we thought (and were told by R1Soft's support) that these would be resolved as time went on, and were advised to change a myriad of OS settings along the way. It's now been over a year, with another major kernel version released that R1Soft seem too incompetent to get their software correctly working with.

With CentOS and Debian 10 EOL, we've had to upgrade many servers en-mass that were previously working okay with their backup solution.

It has been a disaster.

Time and time again we were met with support finger-pointing to our configurations, both virtual and bare metal; always shifting blame away from their own broken system.

Freezes, kernel panics, hard crashes and even data loss in one case. If their software simply didn't work, and support was honest, I wouldn't need to make this review. However, in its current state, using their backup software is dangerous to your company and your reputation. You will look incompetent while it routinely crashes your systems on their "backup" schedules.

Their archaic kernel module turned time-bomb on anything with a Linux kernel from the last decade.
We had custom kernel modules built to no avail, had month after month of new tickets, new issues, and new crashes. Only to be met with negligence and finger pointing.

As you can tell I'm not best pleased. The whole point of a backup system is to help fortify against the unexpected- yet the only thing unexpected was if a "new" system we backed up didn't crash.

We've selectively moved systems to another vendor and have had zero issues with servers that were previously crashing and apparently misconfigured! We've also had a veritable increase in backup speed and shrinking of total backup size thanks to most software now supporting better algorisms that R1Soft still do not.

The only thing "fast" and "proven" these days about R1Soft is its ability to crash your servers.

Stay away.

Buenas tardes la semana pasada pague el paquete de
69.99 ya me hicieron el cargo a mi tarjeta de crédito deje mi correo electrónico también ni numero de teléfono y no he recibido ninguna información me pueden ayudar por favor.

It's with deep regret that I pen down this review for Idera R1soft backups, a service we had relied on for over a decade. As a long-time customer, our journey with Idera has taken a nosedive from reliable functionality to a nightmare that has cost us time, data security, and peace of mind.

Our ordeal began a year ago but spiraled dramatically in the last six months following the end-of-life (EOL) announcement for CentOS 7. The transition necessitated an upgrade of our servers to Rocky Linux. This should have been a straightforward process, but it was marred by the onset of server crashes every time a backup was initiated using R1soft. Imagine the horror of scheduled backups turning into a regular schedule of crashes!

What's even more frustrating is the lack of support from Idera. Despite being an old hand with their product, the response to our crisis was nothing short of blaming us for the failures. We've been stuck in a support ticket loop for six months with no substantial assistance or resolution in sight. The absence of accountability and effective technical support from a vendor is unacceptable but to be accused of causing the issues ourselves adds insult to injury.

The proof, as they say, is in the pudding. Our switch to an alternative backup solution has been like a breath of fresh air with none of the issues that plagued our R1soft experience. This transition was smooth and our servers are now stable, highlighting that the problem was never with our setup but rather with Idera R1soft's inability to support newer Linux distributions effectively.

In summary, if your business relies on uninterrupted operations and values customer support that stands behind their product, then Idera R1soft is not the solution you want. From being a decade-long customer to advising against their service, this shift in our stance is a testament to how poorly the situation has been handled. Look elsewhere for your backup needs unless you prefer risking your data and server stability.

As an IT person I have had to remove their remote software manually many times for customers They call me after they were scammed online. The software runs a a service and if you stop the program in task manager it restarts. The software is a perfect tool for scammers as it has no uninstall and no prompt alerting the user and it is hard to clean out of the PC. Even VNC alerts the user when it is in use. AVG and Avast are now are detecting it as a threat and other AV's will follow.

This company, increase prices right after contract. They do not reply to support tickets. Months of problems without solutions. Closing tickets without solving or even answering. Worst support I ever encountered. If you think to be their partner - think again, after 1 year they will go after your customers directly, offering lowered contracts for them then for partner - and after a year they increase price to normal for that customer. Choose something better then this for your clients! Worst experience ever.

Rating: ⭐

I’ve been using ConnectWise for a while now, and I must say, the experience has been far from satisfactory. The platform has been plagued with continuous performance issues that have significantly impacted our operations. Despite numerous complaints, these issues persist, suggesting a lack of attention to customer feedback.

Moreover, the frequency of outages has been alarmingly high, leading to disruptions in our workflow. It’s frustrating when you depend on a service for your business operations, and it fails you repeatedly. The downtime has not only affected our productivity but also our bottom line.

What’s even more disheartening is the company’s approach to customer service. Instead of treating us as partners, we’ve often felt like just another number in their database. The lack of personalized attention and understanding of our specific needs has been a major letdown.

In conclusion, ConnectWise needs to significantly improve its performance and customer service. Until then, I would hesitate to recommend their services to others. I hope they take this feedback seriously and make the necessary improvements. We deserve better.

In 2008 we started working with a company called Zenith. They provided great RMM and backup tools.

The company was later purchased by Continuum. Also, a good company, although the Zenith BDR was replaced with Continuum's own BDR version, which was not as functional as Zenith, but it worked. Continuum's support was also top notch and they added a few new tools Zenith never had, and at a reasonable price. We were very happy with Continuum and the products they provided did the job very well.

In walks Connect(Un)Wise.

Continuum was bought by ConnectWise and everything started going down hill. LogMeIn was replaced by Screen Connect, which mostly works, but does have constant problems.
Here are a few:
1) When using screen blanking and connecting to systems older than Windows Server 2019 will cause constant screen flicker, which makes it impossible to work. Sometimes the flicker can be removed by disabling screen blanking, but that opens a security risk by displaying anything the engineer is doing on the remote monitor.
2) Many times Screen Connect will not connect at all (I have never made this work over a tethered connection to my phone from my iPad). This may be due to proxied or slow connections (LMI always worked).
3) Sometimes dropdown menus on a program on the remote system do not appear when screen blanking is enabled.
4) There have been times when our engineers disconnect from a system, but the screen blanking stays enabled, causing the customer to force a system reboot just to get back in, or the engineer has to re-connect to the system, disable screen blanking, then disconnect (on disconnect, screen blanking should automatically turn off).
5) Connecting to a Windows VM with screen blanking enabled will just show the blank screen with the words "Screen Connect". Screen blanking needs to be turned off to see even the Windows login screen (sometimes it can be re-enabled after login).

After ConnectWise took over, we also had instances where the NOC would just take over a system, during work hours, and try to fix what they thought was a problem, even though the user is in the middle of working and the ConnectWise NOC was never given authority to jump on a system at any time.
I just love getting calls from my customers saying "I think I've been hacked. I am in the middle of Payroll and my mouse is moving and windows are opening, but I'm not doing it!". After a bit of panic and investigation, we discovered it was ConnectWise NOC, using ScreenConnect, to control the system.

Finally, let's talk about "ConnectWise Greed". I have no proof, but I'm sure this is just an internal offering for CW employees, similar to "ConnectWise Control" or "ConnectWise Command". "ConnectWise Greed" could be an incentive for CW to sell you what you don't want. CW is increasing their prices 6% every year, but nothing seems to improve. Unfortunately, we signed up for another year, since these sneaky guys waited until the last minute for our previous contract to expire and knew we had to re-up to keep our existing tools (shame on me for not being proactive). During our renewal discussions we went over pricing and took into account the 6% increase. However, when the first bill came, it was a 16% increase! My last bill now shows over $1,000 extra we owe due to the lying salesperson.

I really miss Continuum.

The only real positives from this company has been the consistency of their monitoring service to notify us if issues arise. Their NOC team is also pretty good. Usually they can handle any problems that arise with their software quickly.

These aside, I highly recommend looking elsewhere for RMM, unless you don't mind being ripped off.

- Update -
After refusing to pay the overage they were charging, I finally received a credit for the past invoices and the new billing has been corrected. It only took 3 months to get resolved.

We opened our doors as a computer repair shop in 2007, and over the years, we've grown into a Managed Services Provider (MSP) with a team of 20 technicians. This past February, I made a decision that I now regret more than any other in our company's history: transitioning our entire tech stack to ConnectWise.

We moved away from Autotask (our previous PSA), N-able (our former RMM), Zomentum (our quoting software), and N-able (our backup solution), fully committing to the ConnectWise suite. Since then, we've poured over a thousand collective man-hours into trying to get the system up and running. A significant chunk of my year has been consumed by troubleshooting, working closely with their support teams, and liaising with implementation specialists. It has been suggested that we hire a dedicated internal technician or pay an external consultant.

In an attempt to be objective, we compiled a detailed list highlighting the software's shortcomings, missing features, and various bugs. We wanted to avoid an emotional reaction – so we focused on observable specifics. What we found is that ConnectWise is a considerable step backward from the tools we were accustomed to. Currently we aren't sharing that document publicly due to legal concerns, but if you want additional details, please contact me privately.

What adds salt to the wound is that we're locked into a three-year contract. A mistake I will not make again. We are willing to buy out a portion of the contract, but there seems to be minimal effort from their side to come to a solution. At this point we are considering paying for the software through the term and not using it.

If you're considering a switch or an upgrade, please learn from my mistakes. It's my sincere hope that sharing this might help others make informed decisions for their businesses.

ConnectWise.

You are in major breach of your contract with us, you have let us down siqnificantly with failure of Service Level Agreement response times, poor performance, outages, continued on-going issues with onboarding which is also a breach of contract, Moving our account manager without knowledge or communication from John Meyer to Paul Verri. We had no communication from this person, no email no calls at all. Then when reaching out to him, We just get continued excuses of he has “tried to contact us”. The Support team and Finance team can easily contact us so why can no account managers, it takes proactive approaches to dig if he did not have my contact details for whatever reason it is he can easily go in to tickets and find it there! Same goes for anyone else that has failed on their part. We do not need Paul as our AM, and we formally request that our account for productivity is accurate response is transferred back to Tampa HQ before I do it myself and formally write to the board of directors.

There is continued grief, from ConnectWise with honesty and transparency, addition to our onboarding process. We signed up to ConnectWise based on the good feedback and the functional tool, where we were thrown of to a third party business to onboard us which has failed misably and infact left the product in a state it is just better of starting again! No one has listened to our expectations or what we require from the tools to make it the value for what we will be paying apart from John Meyer which was excellent. It is not my responsibility for ConnectWises failures which is including getting the services running, and heavily relies on communication from you as the service provider.

It does not stop there, which I am still not over with getting the Passive Aggressive email from the Accounts Payable team, threatening us although there is major concerns with you as a service provider to us. This is when it sparked me and tipped me over the edge.

There is multiple tickets open which you are failing at as we speak with SLAs to a P1 for a outage of ours and a similar incident occurred last week where it took nearly 4 days to deal with our P1 and serious damages to Global as a business which has affected our customer relationships overall.

Sadly Connectwise has burnt multiple bridges with myself and Global, and has a lot of repairing to do due to the actions of its employees. This has not been brought on by Global at all. I should not have to write spatty emails to a supplier in order to get a response neither raise concerns and get to the point of anger. Concerns are getting ignored and I am getting bluffed and brushed aside with fake reassurances and baby spoon fed pampering tactics and it all needs to stop immediately and get our concerns heard properly!

Awful. Just Awful.

Honestly do not go near this company. We are an IT company, we turnover 10 million and as we have grown Connectwise have never been there to support us. They hide their contact numbers and their account managers are non existent. We are just about to move our whole suite across to Datto / Kaseya. We had an accounts issue recently, where they randomly started billing us for a product we hadn't used for 6 months, they took 4 months to resolve it and offered zero compensation. Their PSA is clunky and takes so many clicks to create PO's. We moved our accounts package over to Xero, and our integration costs went from £46 to over £300 a month, this was not documented by Connectwise, they just said it was compatible with Xero. The sync package itself (WiseSync) is a disaster, it constantly fails leaving our accounts department constantly asking us for invoices that don't exist on our accounts package. I reported this to our account manager, but they couldn't even be bothered to get back to me on this. We were reluctant to move away from Connectwise as this will bear a lot of pain, but they have been so poor and take so long to ever get back to you, we have decided to go for it. Anyway if anybody reads this, you will hopefully avoid this terrible company.

We have been using Connectwise since 2012. It is very flexible and robust and fairly stable. However, customer service has taken a complete nose dive over the years. I have just spent a month and a half trying to reach someone in the 'account management' department and I STILL do not have resolution to my request (a seemingly simple need to change number of licenses). When I reach out for assistance with the software I am 'chatting' with a person overseas who has some scripts and flow-charts to follow and no real understanding of the software. Having worked with CW for over a decade I am not surprised that I have more experience than most of their support team but it's still disappointing and difficult to find help when I need it.

someone claiming to be from bestbuy Geek squad used Connectwise to gain access to my computer without me knowing they E-mailed me saying an automatic payment coming out and i have to call the help line to reverse the payment so i call they tell me to go into my bank account to see a reverse charge come up 5-min later nothing says log out and talk to his manager still nothing next thing you know my computer is doing some software download so i powered it down hoping this would stop them waited 15 min and turned it back on did a couple searches and next thing you know somebody is mousing around on my screen and again trying to install some software so i powered it off again and did some research and found it was a remote user website that grants access to anyones computer not good scammers are using it already BOOOOO

Invasive software that can not be un installed. Instead, you need to stop the service from running. Often used by scammers to gain and retain control over victim computers without their knowledge.

This team has clearly never used a project management tool or CRM. Its UX is terrible, nothing makes sense and you can tell by the reviews that they have had to invite people to keep the ratings up.. Connectwise is a joke.

ConnectWise Command is an awful product.
We switched from N-Able and have had nothing but issues with many aspects of the portal simply not working.

The Partner Care team do not 'care' about this and our account manager is non-existent.

ConnectWise is so easy to use, even for the novice. The features that allow you to control access are some of the best in the business. The cost is reasonable and we use it for our entire support team.

Previously I was using a competitors (major player in the industry) product and it was getting more expensive and had less features. So I made the switch to ConnectWise.

It's been over a year and I am glad I switched. The product works good. I use it for supporting 100 desktops. I don't recall any time over the last year where I was unhappy with the service.

It is a bit pricey, but Control is very reliable and customizable. We use it for work with an on-premise server, and I use it personally with the cloud solution. Both work great.

Invaluable tool with everything I need for remote work on client devices. Every feature is well designed and useful. I've been using ConnectWise Control/ScreenConnect for 9 years, and I couldn't imagine providing remote support without it.