ConnectWise Anmeldelser 859

Do NOT use this company for RMM/MSP - Nothing they promise will happen, they will waste your time, and over bill you, raise your rates as they want, contracts mean nothing, not a single person or department knows what the other says or does. RUN FAST!!!

Garbage company. Subpar, badly outdated products with UI/UX from the Flintstones era. Deceptive sales practices that promise any feature you are looking for is in development and soon to be released yet none ever materializes once you sign on. The same feature requests have been languishing on their enhancement suggestion forums for literally 15 years without response. Predatory contracts. Unresponsive account management with ridiculous turnover rate. Every time you try to reach your rep they have assigned your account to someone else who promises to fix your issues and then disappears just like the last 8 people. Total nightmare.

I subscribed to ScreenConnect on November 4 and paid in full for the service.
Immediately after activating my subscription, my account was suspended without any valid reason.

Since then, more than 10 days have passed, and I still have not received any refund.
I have contacted their support team multiple times, but there has been no progress or response.
Now, they no longer even accept my refund requests, which is completely unacceptable.

This situation clearly shows irresponsible and unethical customer handling.
Their behavior feels deceptive and dishonest — customers should be very cautious when dealing with this company.

Buying ConnectWise software is my biggest regret in all my years in the MSP biz. Don't make my mistake!!

I even paid EXTRA for premium support, and was rewarded with no ticket updates for weeks, tickets prematurely closed, and unhappy customers.

They also have frequent "security incidents" where ScreenConnect and other tools have been exploited by hackers. I'm terrified my company's data is out there... and we paid for this!

The bills are nearly always inflated because they hope we won't notice the errors. It's difficult to get any refund or credit, and of course we had to pay for everything upfront!

We've used ConnectWise since it acquired Continuum a few years ago. While some of the product features, like ScreenConnect are great, one feature can't make up for unethical business practices. Their auto-renew fails to disclose how a customer can cancel their services. The terms their inept success team people spout is nowhere to be found on their website. When we challenged the "it's our policy" script-reader to show us how a customer would find their cancellation terms, he was unable to do so.
We are no longer using any of their services and will likely have to involve our attorney to stop the billing.
Don't do business with these people. Period.

What was a decent product has become a complete disaster. Panic driven emails threatening service interruptions unless ridiculous timeline events are followed.

The company cannot provide the software they sold.

Migrate, migrate, migrate.

This is a dark day for connectwise. A once Great company I've been with for many years trying to steal from their customers.

They are pretending that for security a new certificate needs to be signed for the on premises connectwise support.

The support is diaboclcal with useless gap year students on the chat with no phone support anymore. You have to put a request in and wait days for a reply.

They want to get rid of the old customers which had on premises licences and want to move them to the cloud so they can control ebrrhing and over charge you.

Thanks connectwise for turning so useless

I'm now looking for another setup. They ruined my busines which will take weeks to reset up all my clients elsewhere.

Worst company ever. They will NOT ever let you out of your contract for any reason and their contract is 3 year. Terrible follow up and follow through. We never even got to use the software because they didn't offer any support or assistance in setting up our account. Yet they require payment as soon as you sign. There is such high employee turnover that you hardly ever talk to the same person twice and that's IF you even get a response. STAY AWAY!!!! Not a good company to do business with. Total waste of money and time.

I would highly recommend staying away from this company. We used ConnectWise for 15 years but in the last 5 years they have been absolutely horrific to deal with. I'm not sure what's going on with the company, but all of the executives have left, and they have no support for any of their products, and the new thing is they started charging us for products we never signed up for, and now they are trying to charge us for contracts that were canceled 3 years ago. Had to get a lawyer to get them to stop billing us for products we never had with them.

We used connectwise from 2015 to 2025. The software was not intuitive and hard to program to your needs and never got a UX or UI upgrade. It does a lot but you have to know how to program it to do what you need it to. It’s okay for ticketing but terrible for project management. The worst part though is working with the vendor. They try to lock you into contracts you cannot change, even if you need to reduce users based on layoffs. They have tricky contracts like you can’t make changes to the renewal until 30 days before but you have to cancel 60 days before the renewal. They have so many competitors that actually work on the software to keep people versus trying to trap them. I would look at Zoho, Clickup, Trello and lots of other options before ever signing a contract with ConnectWise.

We’re big fans of ConnectWise—and not just for the software. As someone who supports multiple MSPs through tools like GlassHive, I constantly look for partners that get it. ConnectWise delivers.

Their platform helps our clients streamline operations, improve service delivery, and scale more predictably—but what really sets them apart is how invested they are in the MSP community. IT Nation is one of the best events in the industry—consistently packed with actionable sessions, real networking opportunities, and forward-thinking strategies. Every year, we walk away with ideas we can actually implement.

Their content is also a huge resource for us. Whether we're helping an MSP build out processes or looking for new ways to optimize client engagement, ConnectWise’s webinars, blogs, and partner resources help us do better work—faster.

They’re not just a vendor. They’re a true partner to the MSP space.

Start at the end first. What I mean by that, is to make sure you look at and learn what is considered best practice. It’s good to know that ConnectWise really consider the whole experience when adding and improving the functions within PSA.

ConnectWise has been a transformative addition to our business, providing an exceptional suite of tools that have revolutionised how we operate and support our clients. In particular, ConnectWise Automate and ConnectWise Manage have become indispensable in helping us run an efficient service business and deliver outstanding levels of support and security.

ConnectWise Automate has enabled us to automate routine tasks, improve system monitoring, and address potential issues proactively. This has saved us significant time and allowed us to offer seamless and uninterrupted service to our clients.

Meanwhile, ConnectWise Manage has streamlined our workflows, from ticket management to project coordination, ensuring we remain organised and responsive. Its comprehensive features allow for better collaboration and help us stay ahead in providing top-tier client support.

The integration between these platforms has been seamless, enabling us to run a highly efficient operation. Thanks to ConnectWise, we’ve been able to focus on what matters most—delivering exceptional service and robust security solutions to our clients.

We wholeheartedly recommend ConnectWise to any service-based organisation seeking to enhance their efficiency and deliver value to their clients. Their innovative and reliable solutions have become a cornerstone of our success.

I have been using ConnectWise PSA since 2004, I started consulting on the software in 2010. From being an end user learning, to the company CW Admin to a CW Manage Consultant that has worked for myself, worked for a CW Consulting firm then back to working for myself, I have worked with hundreds of partners.

The key is the setup and the understanding of how the system works and downstream effects of the setup here or changing something here and what it does over there.

If you're looking to get a PSA, I suggest getting a consultant to help you set it up right to start as one glove does not fit all, and what me and my partners have is years of experience seeing the system setup in many different ways to service many different types of MSP's.

Again, if you can configure the system correct at the start, it's really a solid product. Setup, setup, setup!

We joined a partnership, never got onboarded. Absolutely the worst service. I cancelled of partnership as we never onboarded, although continue to get invoices that we dispute and request credit notes and all they do is send a ticket to the inept customer success team. Do not engage. There is no value. Not sure it is just not a scam.

I've been using ConnectWise PSA for over a decade, and as a ConnectWise PSA consultant working with hundreds of partners, I've learned that proper configuration is essential to truly maximize its capabilities. While the interface often receives criticism, I believe it's more about familiarity and effective setup. That said, ConnectWise has been making strides with the Asio unified platform, which brings a more modern look and feel. Personally, the existing UI has never been an issue for me—once you know the system, it becomes second nature. Overall, it's a powerful tool that delivers when tailored to your needs.

Have worked with ConnectWise products for 10 years and have had good experiences overall.

Manage/PSA is a good system, can be complex at times and needs a UI overhaul, but does what you need it to do. BrightGauge is the best product they have, recommend this to everyone. Adds value for easy reporting/dashboards.

Support has always helped me when I've needed it. Being a power user this usually takes a bit longer and needs an escalation. But the self service (ConnectWise University) knowledgeable is fantastic (for Manage/PSA). Someone could utilise this to implement the system themselves if required. Which you cannot say about all PSA products.

Areas they need to improve would be the UI of the systems, improve new feature roadmap (they are being left behind by some competitors) and the Consultancy needs to be better. They could really benefit by brining in some people from the MSP space to give them better insight.

Warning to Other MSP Companies: Avoid ConnectWise We are writing this review to warn other managed service providers (MSPs) about our deeply unsatisfactory experience with ConnectWise. After 29 years in the business, we can confidently say that this has been the worst vendor we have ever dealt with, and it's crucial to share our story. The PSA product itself is clunky and frustrating. We find ourselves having to log in multiple times while changing screens, which significantly hampers productivity. The promises made by the sales representative now appear to be nothing but lies and manipulation aimed at getting us to sign a commitment. We were even pressured to sign within two hours to lock in pricing, yet when we received our billing statements, the quoted pricing was not honored. We are now being billed 50% more for one of our products than what was agreed upon. Additionally, despite not being fully implemented after nine months, ConnectWise insists on holding us to a two-year service agreement. Frequent changes in account management have only added to our confusion and frustration, making effective communication nearly impossible. We have also felt pressured to accept products that do not align with our business needs. The tactics used during this process have felt misleading, forcing us to seek legal counsel regarding our rights under the agreement. Given these ongoing issues and the lack of support, we strongly caution other MSPs against partnering with ConnectWise. In summary, our experience has been incredibly frustrating and unproductive. We urge you to think carefully before engaging with ConnectWise.

Worst system I've ever used by far. I've used some pretty terrible systems over the years, CW has to be the cream of the crop when it comes actually using their terrible product. Not only is it slow, but one of the worst things is when an update comes through on a ticket, it doesn't update retrospectively if you're attempting to write a note internal or external. If an update comes through and you attempt to submit, it throws an error stating that the ticket has been updated, and if you don't copy what you wrote, you lose everything, your time entry and the note. This has to be one of the most frustrating things about CW. I've never used a system that can't allow you to submit a note, because a customer has sent through an update.

Further more, the dropdown menus won't load properly unless you have a blazing fast internet connection, goodluck if your internet is less than 10mbps. Constant timeouts, constant errors, the UI was built by someone from the 80s. In fact, you'd be better off using DOS to manage your customers, I cannot stress enough how bad CW is. Don't even bother listening to their marketing crap, or their replies to reviews. It's a terrible system, the developers should all be fired as well as the executives, company should be wound up and shutdown. You want a better system for MSPs? Freshservice, simple, clean, does what it says on the box.