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This company is a joke. They do not know what they are doing. They should not be in credit card processing. There must be fake reviews here are there is no customer service. Their idea of customer service is sending an e-mail so they can hide. There is no 800# or anyone to talk to. They tried to take $30,000 out of our bank account without notice. We asked why and they refuse to respond. If you're having problems with this company contact the Florida attorney generals office or the FTC(Federal Trade Commission) and file a complaint. I would run from them. You have been warned. Now they trying to get my review removed - when I AM THE ONE WHO WAS HARMED. As you can see below - they only provide and e-mail.

I bought the system to help myself get by and I’m a disable veteran and I asked for help to set it up because I’m not sure what I need to do to set it up even tho it claimed it was easy to set up but it’s not (FOR ME) I’ve asked for help numerious times and got nothing are u serious no help what about people like me it shouldnt be that hard to give me help right! It should be at least a phone number to call or email or something for help! No NOT everyone knows what to do to set it up! IF NO HELP JUST PLEASE GIVE ME MY MONEY BACK

This started Jan 5, 2025. I purchased the tutorial to start my shopify store. These ppl did nothing to assist, and did not provide the material I paid for. After trying to get my shopify up and running, I got a call from J and he hung up on me. I got a call from A about 2 weeks later. Because I asked for my material to be made available and I did not want to use credit to start a business, A hung up on me! Still have not received access to the tutorial and I have been charged for it!
They told me good luck in getting a refund, because they do NOT give refunds!
I can provide text messages, video of my screen as I try to access it from their website, and I hope Fanbasis provides the call recording that shows when I asked simply for what I purchased, I was hung up on!
Update - I finally received a refund!

DO NOT WORK WITH THESE SCAMMERS!
First of all they don't even actually help you get sales, their methods are trash and after I stopped working with them I was still getting charged. They had to refund me a couple times and this most recent time, which was today they won't refund me and just blocked me on whatsapp after asking for a refund. They randomly decided to charge me a one time fee after my subscription with them was cancelled. Biggest SCAM EVER!

Fanbasis took £374.42 from my account. I don’t know anything about this company and had never heard about them before the charge appeared in my bank. I have tried to reach out to them but there “contact us” form keeps saying error in my email address and so won’t submit. I have been unable to find any contact number for them so I am hoping making this review will forcé someone from Fanbasis to reach out to me. It is a lot of money to loose especially as I am not a business and don’t know anything about the company or their service / products!
Ngozi

Update to review

I can confirm Fanbasis have now refunded my money.

ESTAFA . PAGO POR UN CURSO QUE NO EXISTE
CUIDADO NO PAGUEIS NADA A ESTA EMPRESA

Initially had a major issue with a vendor, but FanBasis General Counsel stepped in and issued a full refund. They resolved the issue.

Representative for Fanbasis asks lots of questions about personal life, talks down to you for not making a lot of money currently. Gets defensive if you ask direct questions. States it's their process and will not give a direct answer. Feels like they want your payment and more information they can sell. After I asked a few questions about the process and asked to get to the goal of setting up an AI store he said I would get a refund and hung up on me.

We are extremely disappointed with Fanbasis’ handling of our refunds.

Several transactions were refunded more than 5 weeks ago, and Fanbasis confirmed that the refunds were already processed. However, the cardholder has still not received the funds to this day. The issuing bank confirms that nothing has been credited or is pending.

What makes this situation worse is the lack of real action or transparency from Fanbasis. We keep following up, but we only receive vague responses and reassurances.

A 5-week delay is far beyond normal refund timelines and is simply unacceptable for a payments platform. This has caused financial inconvenience, loss of trust with our customer, and unnecessary operational issues on our side.

At this point, it feels like Fanbasis is not actively working to resolve the problem, despite repeated follow-ups. Refunds marked as “completed” but not actually received by the cardholder is a serious issue.

We hope Fanbasis takes accountability, escalates this properly, and resolves the missing refunds as soon as possible. Until then, we cannot recommend this platform.

Watched video, which was misleading and promised the World for " push button system". After submitting $67 payment, it went into a Speil of getting more for another $197 investment. I wasn't provided any solid information on what the $67 initial invest was providing, so why throw more money at anything without solid information first. Opted not to submit more. Then received an email thanking me for purchasing the "push button system" for $67. NO OTHER INFORMATION PROVIDED ABOUT ANYTHING! NO PHONE NUMBERS OR CUSTOMER SERVICE CONTACT NUMBERS for Assistance???? SCAM ?

The advertisement on Facebook leads you to believe the process is simple and fast. They charge $67 and then call a telephone number, then ask many questions. They mentioned OPM (Other Peoples Money) and Credit Leveraging, two concepts that were never mentioned in the advertisement. While I get the concept, OPM (I felt) means YOU are the "Other People" and they want to use your credit to leverage. I felt the Facebook ad was misleading and misdirecting. After about 15 minutes of answering questions, etc., I told them I did not want it. They were cordial and said "okay". Now I will see if they remove the two charges, they put on my credit card. My credit card company said I had to wait as the payments were in "Pending" status since the charges were within an hour. I can't believe how dumb I was falling for something "too good to be true". Once I began talking to someone, it felt like "Up-sell".

Joshua Solano was a great help. I appreciate his service

Josh Solano is patient and resourceful, and that makes him incredibly helpful. He's an asset to the platform.

Huge fan of what FanBasis does! Joshua Solano is great at helping customers and ensuring a smooth experience.

I’ve been processing with Fanbasis for over a year and honestly with all the options out there they are 100% the overall top pick in my opinion. The support and customer relationship is insane. Everything works perfectly 98% of the time, and whenever that inevitable 2% happens I hit up Josh or someone on the team and everything gets fixed on the spot exactly when I need it to come through, the dedication and work ethic is crazy, even when I wasn’t making that much on the platform they still took care of me with the same level of quality, and I always know that I can count on them for anything. Real Gs. I sell big ticket $10k-$50k & I haven’t had any payments be rejected, and everything is always super smooth. I’ve used & worked with other processors, & a couple have offered me some good deals to work with them but honestly, for the security, quality, network, support, rates, everything, Fanbasis is hands down #1. From $1k a month to $1M a month they got you bro. They will offer tools, ideas, help, their networks, anything to see you succeed and create or continue to develop a successful business. It’s been a pleasure guys, very excited for what’s to come! Only the beginning! Keep crushing it. Thank you Josh for always being a real one & taking care of me bro, I appreciate you💯🙌🏼Blessings

Definitely a 5 out of 5. The customer support from Josh is just hands down the best I've ever had from a merchant. And I'm walking about 20 years plus of business experience and nothing can beat this.

Fanbasis was exactly what I was looking for—super simple, yet just as powerful. Based on previous experiences, I was prepared to see some drawbacks and a learning curve, but the clean interface and the personalized support made everything surprisingly easy. Also, Joshua Solano was a huge help in getting us set up—he was super patient and was able to help us get the platform up and running on day one.

Easy access and great support team

Joshua made it very easy to get started.

I am pleased to share how impressed I am with the outstanding work that Joshua Solano has consistently delivered. Joshua is professional, dependable, and attentive to detail. He approaches every task with a positive attitude and a genuine desire to help.

Fanbasis is a legitimate and professional platform that delivers exactly what it promises. They're awesome! Joshua Solano especially was a great help