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Drew Candido is the goat.
Lowest fees in the industry.
Best financing on the market.

What else could you possibly want from a payment processor?

I received this e-mail the other day. I don't owe them any money, however very threatening. They didn't even have the correct name on the e-mail. They are actually holding $7,000.00. I hope no one does business with them. Apparently they are broke. These people should not be handling peoples money. Please report them to the Florida Attorney Generals and Federal Trade Commision (FTC) - enough compalints and they will be shut down. We are going to report them. Here is the e-mail from them:

"This email serves as formal notification that FanBasis has initiated legal proceedings against and you personally for the outstanding balance of plus accruing fees, interest, and attorney's costs.
You have until 5:00 PM EST on to remit payment in full and avoid escalation.
To be clear: this is not a question of whether FanBasis will recover what is owed-it is a question of when, and what you are willing to put yourself through in the process. The balance will be collected. The only variable is how much permanent damage you sustain to your credit, your reputation, and your ability to operate a business in this industry going forward.
If payment is not received by the deadline, FanBasis will proceed with the following:
1. UCC Lien Filing - A UCC-1 financing statement will be filed against you and your business entity, creating a public record of the debt and encumbering your ability to obtain financing or credit.
2. MATCH/TMF Reporting - Your account activity, including your chargeback ratio and the circumstances of your account termination, will be reported to the appropriate card network databases.
3. Credit Bureau Reporting - The outstanding balance and judgment (once obtained) will be reported to Equifax, Experian, and TransUnion.
4. Law Enforcement Referral - Given the activity patterns identified on your account-including withdrawals immediately preceding a surge in disputes-FanBasis will file a formal complaint with the FBI's Internet Crime Complaint Center (IC3) and any other relevant federal or state authorities.
5. Judgment Enforcement - Upon obtaining a judgment, FanBasis will pursue all available collection remedies, including but not limited to bank levies, wage garnishment, and asset seizure.
These actions will create a permanent record that will follow you. Future processors, lenders, and business partners conduct due diligence. What they find will be determined by the choice you make this week.
These are not negotiating tactics. This is the process that begins Saturday if the balance remains unpaid.
To remit payment or discuss resolution, reply to this email immediately."

Fanbasis is the actual payment processor for
the scammer White Glove Inc. They get between the purchaser and the fraud. Making it even more difficult to receive the promised refund. They ( and myself) should be more careful in who they choose to do business with. A note Fan Basis name would appear on my credit card statement would have been another red flag. They should also be aware of their clients 100% money back guarantee.

had only one interaction with fanbasis as a customer, i bought a subscription for the video genation site "clipify.io" that turned out to mimic an other serious vendor. the site is an obvious scam, no video was ever generated. i'm shure that fanbasis.com is well aware of this and simply does not care. they help fraudsters to cash out, as simple as that.

Thought I was getting assistance to open up a SHOPIFY account with setup of everything needed. I paid the $67 for the domain, then I was ghosted. SHOPIFY account was there but nothing else. What I paid for and what Company advertised was false. Got nothing but basic info to contact SHOPIFY when asked for a refund.

From my experience as well as people I know who've used them, If you ever get a client asking for a refund they do not alert you whatsoever up until you loose the dispute. Not through the app, website, email, text. Nothing.

They also have terrible customer service with no number to call, as well as extremely high fees for transactions.

0/5 massive scam

Completely misrepresented as "free", You only have to buy the domain name for 67.00, sounded reasonable, which I did. Only to then, be berated by one of their associates, because I have low income and bad credit. The very first thing out of his mouth, was how much money I had? Total rip off, trying to get my money back. Do not waste your time, complete b.s. imo.

Fanbasis is a horribly ran company inside and out . They do not know what they are doing ! They going your account when there is a dispute still pending and Risk will threaten you with legal action and have an attorney call you Never use this ! It is a Nightmare

All of the reviews here stating scam don't understand how a Merchant of record service works.

Fanbasis is a payment processor, meaning they don't charge anything.. if you are seeing "Fanbasis" charges on your statement, that means you purchased something from someone who PROCESSES through Fanbasis.

You're not being scammed, you just don't know how to cancel a subscription for something you agreed to pay for. Contact the seller and cancel, so you are not charged.

I have also only lost one dispute ever, but that has nothing to do with Fanabsis and everything to do with the banks approving my evidence of fulfillment. If you lost your dispute, it happens. Don't blame your processor and instead either provide real fulfillment or be more selective with who you sell to!!

FanBasis doesn't keep their word.

Had an outstanding balance for a bit due to some clients charging back on a prior company.

We serviced those clients but without getting into it we submitted all proof and fanbasis didn't win the chargeback even though we supplied a ton of evidence.

We entered a resolution for scheduled payments to take care of the balance but instead they decided to try and accelerate the payments within a span of 30 days and not the agreed upon schedule.

They're shady, never do business with them. They say they want to help but they're full of it.

I've processed alot of volume before go over to whop you'll have a way better experience.

Run away from fanbasis

Their phone number does not work.
Total rip-off.

We were scammed by this company as well. they are holding $27,000 without warning. They also lied about everything under the sun. They said Instant payouts - NOPE 4 days...good lie. Should have run then. I can't call anyone as they apparently do not even have a phone #. Trustpilot hsould report these people. Do not do bsuiness with these people.

Stay FAR away from FanBasis if you want your money and don't get tricked by their promises like fast payouts etc. We had over $15,000 in our wallet balance when they suddenly terminated our account without any prior warning. (We are a legit high ticket service business) No explanation, no chance to resolve anything — just an instant shutdown.
After termination, their "Risk Team" told us the review and settlement process could take up to 120 days. 120 days to release money that we earned. With the comment that they will maybe not payout our funds at all. Like what the hell. Their customer support is the worst I've ever experienced, generic copy paste replies, no real answers, and zero accountability.
When we tried reaching out to the CEO directly on X, he actually responded — but instead of helping, our account got completely locked right after. No more access, nothing. It feels like we were punished for speaking up.
They held our funds for weeks, then terminated the account, and are now sitting on over $15,000 of our money with no clear timeline for payout. Their support gives you the runaround while your earnings are stuck in limbo.
If you're a creator or agency considering FanBasis: don't. This platform will happily take your revenue, but the moment something goes sideways, you're on your own with zero support and no access to your money. There are far better and more trustworthy alternatives out there.

horrible service i have ever seen. they don't care at all

SERIOUS WARNING TO SELLERS CONSIDERING FANBASIS

I am posting this based on my personal experience.

I made repeated attempts to resolve a serious issue privately and professionally. FanBasis did not meaningfully engage. What followed resulted in over $12,000 in losses and raised serious concerns for me about dispute handling, account access, and seller protections.

What happened — factually:

• A customer disputed a $3,000 transaction after receiving access to proprietary systems.
• I submitted extensive documentation supporting my position, including contracts, communications, recordings, and logs.
• While that dispute was still under review, FanBasis debited my personal bank account for $3,149.50, including dispute fees.

Here is the critical issue:

FanBasis was not supposed to have access to my personal bank account.

The seller on the platform is my LLC. Customer funds were deposited into my business account, not my personal one. My personal account had been removed and was not the authorized seller payout account.

Despite this, it was charged anyway.

For clarity, my personal bank account had initially been connected during onboarding. However, long before this customer ever transacted — and under FanBasis’s direction — I updated the payout method to my LLC’s business account and removed my personal account entirely. From that point forward, only the business account was visible and selectable in the platform. I did not re-add or re-authorize my personal account at any time. I have documentation supporting this timeline.

I immediately flagged this as an error and made one narrow, reasonable request: correct the mistake and charge the proper business account. I explicitly stated I was not objecting to recovery — only to being charged personally for a business dispute.

What happened next:

• I was told their system “automatically determines eligibility.”
• When I asked for proof that my personal account was authorized, none was provided.
• I was told they would “look into it.”
• Communication then stopped entirely.
• My personal account remained thousands of dollars negative.

I warned FanBasis in writing that if the error was not corrected, I would need to open a bank dispute to protect my personal finances.

They did not respond.

On the same day I opened the bank dispute, the underlying customer dispute was closed and marked “lost,” despite extensive documentation already submitted. The timing raised serious concerns for me.

Prior to this, I had been cautioned by another business owner to document everything carefully, which is why I preserved extensive records. I spent weeks compiling evidence to avoid ambiguity. Despite this, the dispute was closed against me.

The outcome:

• Approximately $9,000 in losses tied to the customer dispute (refund plus unpaid contract balance).
• $3,149.50 taken from a personal account that was not authorized for seller payouts.
• Additional fees and financial fallout from the improper debit.
• Total losses exceeding $12,000.
• No meaningful explanation or accountability.

This is not simply about losing a dispute.

It is about how sellers may be treated when errors occur — how communication can stop, how responsibility is shifted, and how sellers can be left absorbing the consequences.

This experience also raised serious concerns for me under consumer protection standards, including the Electronic Fund Transfer Act (EFTA), Regulation E, and unfair or deceptive business practices laws, particularly regarding unauthorized ACH activity and refusal to provide authorization documentation.

I am sharing this so other sellers understand:

• which accounts may actually be exposed
• how disputes may be handled in practice
• what can happen when you challenge an error instead of quietly accepting it

This reflects my personal experience, and I have documentation supporting the account removal, the dispute timeline, and the events described above.

Based on my experience, I strongly advise sellers not to use FanBasis. When a serious issue arose, I was charged from a personal account that had been removed, left thousands of dollars negative, and then met with silence instead of resolution. The way this was handled was not only extremely concerning, but legally questionable, particularly around account authorization and dispute practices. Sellers should understand that if something goes wrong, you may be left financially exposed, without documentation, without support, and without accountability — forced to absorb the losses yourself while the platform disengages. That is not acceptable for any business handling seller revenue.

Do NOT process money through Scambasis.

They will kick you off of the platform, hold your money, and refuse to pay you out.

I am not the only one who has had this issue... several colleagues of mine have also had their funds frozen, received excessive harassment, lose disputes with substantial evidence, illegal collections practices, try to withdrawal money from your account, and endless issues through the platform.

RUN away at all costs and process your money elsewhere... file a complaint with the Florida Attorney General and the Federal Trade Commission, it will not be long before they are facing major lawsuits.

On 13th of Feb I was charged multiple times by fanbasis, a transaction which I didn’t perform nor did I authorise in anyway. I need to speak with your team. I need a phone number and a refund of funds which I didn’t authorise. And also I’d like to know who made those purchases as I’m sure you’d have it in your financial system

Their payout partner Dots is horrific.
Zero customer service.
They flagged my transfer and zero customer service help what so ever..
Go to PayPal stripe whop square etc if you need customer service…
I’m done with them

Awful support. I was invited to a slack channel after being onboarded and signed the agreement. Nothing happened for the next 2 weeks and my account was never activated so I followed up. They then told me they forgot to ask for my socials. So I provided them and 1 week went by with no follow up and nothing changed on my account. I then follow up again and they now tell me they need bank statements etc.

I signed the agreement on the 12 of January 2026 and its now more than 1 month later with no movement

AWFUL!

These guys only reply when YOU follow up

I'm asking them to close my account right now.

Support has been fantastic - these guys really know their stuff when it comes to financing options, giving our clients a smooth checkout experience, and giving us great customer service. I work with Drew Candido and he’s an absolute all-star (not even sure he sleeps). Always quick to answer questions or jump on call to figure things out. Thanks guys!