CliCliMe Anmeldelser 

I paid for a pair over 7weeks ago. They still have not shipped and customer service says they are lost. I feel like I am being scammed.
I ordered another pair 3 weeks ago and no response as to any notice of shipping.

I left a poor review at first, but I am now changing it. It did take my glasses longer to arrive than expected. Because of how long it took and because my tracking number was not updating, I thought that they got lost in transit. Customer service was swift to respond and agreed to make me a new pair with expedited shipping at no charge. I just got noticed that I will be receiving my glasses today. Part of why my tracking number was not updating is because when they send you a link, it automatically will put your tracking number into the USPS website, but the ship with a company called uniuni, so just keep that in mind when you order and want to track your package. Although my glasses were a bit delayed, customer service was great and I can't wait to try on my new specs!

I paid for three pairs over 3 weeks ago and paid for express shipping. They still have not shipped and customer service has no idea when they will be shipped. I feel like I am being scammed.

Placed an order December 18th and am still waiting for them. No progress has been made with the tracking number they gave me. When I reached out they said it's because my order hasn't made it to USPS yet and I just need to keep waiting! It's been almost a month.
Not to mention, I ordered several pairs of glasses from different websites, all of which have long since arrived. Cliclime is the only one that hasn't even shipped yet.

Edit: yes I’ve been getting the emails and told to wait. I did see the email about remaking the order, thank you. I will update m’y review once more when they arrive. Thank you for being timely with your responses

There customer service sucks they will not get back to you at all. when you buy there glasses with a different currency cad to usa they will not refund you the hole amount you payed for on your account they would only pay you how much they charged you in usa currency they will not make up the difference if your refund was short and you can never get in contact with them at all

Glasses look wonderful and the lenses are perfectly adjusted for me
Everything I wear thoses glasses I receive compliments

Il mio pacco sembrava perso dal tracciamento della spedizione, e mi hanno fatto preparare un altro ordine. Nel frattempo è arrivato il vecchio ordine che era stato bloccato in dogana, ma mi hanno spedito comunque il nuovo ordine come regalo per scusarsi del disagio dovuto al molto ritardo.
Quindi per me è un azienda molto seria e ricomprerò sicuramente da loro.

Glasses arrived within 2 weeks, seem sturdy and prescription was good. That’s the two stars. I decided the day they arrived that I wanted to exchange or return them and I certainly was within the 30 days allowed. Cue the dilema. They do not process returns on the chat feature. I was told I’d receive an email with instructions from the back office. No email. No one answers the phone number. Now because of the poor customer service, you’ve lost my business and I just want to return the glasses and not exchange them. Somehow I got a call back with retention offers to keep the glasses but, no surprise, they couldn’t process a return. Again I was told the back office would email me instructions. Still no email and no instructions for return. No one should spend 2 days trying to get a return authorization with no success. It should easily be processed in chat or at least phone.
UPDATE: They emailed the return instructions three days after I first requested the info and refunded me 2 days after I mailed the glasses back.
I am adding a star because I did get a refund.

I absolutely love ordering from them. They’re a good quality glasses provider a long with having amazing customer service. They also make it SO easy to return orders as well.

LITERALLY IN LOVE WITH THEM DESIGN. I ALWAYS HATED WEARING GLASSES BUT THIS ONE IS SO LIGHTWEIGHT AND COMFORTABLE TO WEAR

This company is top tier! They have such beautiful glasses and their customer service is amazing. I’ve never had such wonderful customer care with a company like I have with them! I always get compliments on my glasses and I send them straight to CliCliMe! I’m no gatekeeper .. I highly recommend!! Thank you again for all of your help when usps made it chaotic.

I wanted to return glasses that didn't fit. The website says I could reach out via live chat or email. First, I reach out via livechat. They are responding quickly and kept offering alternatives to returns (credit or frame exchanges). After they exhausted alternative methods, they stop responding at all. Which is odd because they were responding in less than a minute each time, so it wasn't a time zone difference.
So I call the phone number. A man answers and tells me there is nothing he can do and to try email instead.
I then reach out via email asking to return the glasses with the screenshot of the glasses and the prescription as prompted. I clearly stated I wanted to return the products. They email me back offering me credit only.
I am very frustrated and call the phone number again. A guy answers again and once again says there is nothing he can do. From my end I can hear him set the phone down and start drilling as if he was in a wearhouse and just kept our phone conversation going so all I could hear was his drilling noises.

Absolutely love my new prescription sun glasses. They are lightweight and the tint is perfect. They are so much more affordable then buying from my eye doctor. I recommend to everyone.

The my hello kitty glasses looks amazing

Ordered my varifocal glasses with transition lenses. They were perfect. Great prices, good delivery time. Don't hesitate to buy from them, you won't be disappointed.

The glasses I purchased were too heavy and caused me discomfort after wearing them for a short time. This is a problem since I wear my glasses all day. I emailed asking for a refund. The only offer I received back was for an exchange which I do want. Since that response, I’ve called twice and emailed and I’ve heard nothing back. They have a 30 day refund/exchange policy they have not honored. Buyer beware.

7/22/24 Response: Thank you for responding to my review. I have not received any emails from you since the one where you only offered me an exchange. If you would like to help me please email me because before I wrote a review of your company, I was receiving your emails. You have my email address and phone number. Thank you

7/22/24. Thank you for your response to my email this morning.

7/26/24. Cliclime has reached out to me with how I should send the glasses back. I sent my glasses back, responded back to them with the tracking number and they replied back that they had issued me a refund which I immediately received. Thank you for my refund.

I love these glasses and they're quite fashionable! Only slight discrepancy is that they don't wipe clean very easily.

Fast, reliable service but the best of all are the affordable prices and trendy, fashionable eyeglasses . I’m very satisfied and happy with all my purchases.

Timely shipping, gorgeous frame choices, high quality frames and lenses. I am so pleased and grateful to have purchased from them. 🥹

I'm so glad I purchased my new frames from this website.