I can see the reviews are overwhelmingly good so perhaps I was just unlucky. I received tiny little rooted pieces of aster that were really not worth the money. I did contact Claire Austin asking for... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
always fabulous quality plants and nursery very helpful when a trainee postman delivered someone elses parcel. the correct one arrived next day and plants were fine
Selskapet har svart
Recently received 2 orders from Claire Austin plants all hardy perennials. Both arrived quickly and well packed to prevent any damage to the plants. The plants themselves were healthy. I repotted them... Vis mer
Selskapet har svart
Third order (one over a year ago, two in the last 3 months). Exceptional quality. Plants arrived well packaged and unharmed every time. Obviously they require planting out correctly, and nurturin... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Claire Austin Hardy Plants is a specialist mail order plant nursery that's built it's reputation on supplying quality hardy perennials. The range spans everything from classic cottage garden favourites to more unusual specimens and includes hundreds of different varieties carefully selected for their garden performance. Decades of hands-on growing experience, propagating, trialing, testing and tending to plants has resulted in the knowledge that every plant we offer is worthy of it's place in the garden. We hold Plant Heritage National Collections of hybrid herbaceous peonies and bearded irises and have received numerous medals and awards at shows including gold medals at the RHS Chelsea Flower Show. The National Collections include hundreds of irises and peonies, including unusual varieties not commonly found in local garden centers or at other nurseries. Our careful, effective and secure delivery packaging using recyclable materials ensures the plants arrive in excellent condition and will thrive after planting. We hope that our website and personal customer service ensures you have an informative and enjoyable experience when placing your trust in our British, family owned nursery. We're delighted to share our knowledge and passion for plants with you!
Kontaktopplysninger
Not open to public, SY16 4EN, Newtown, Storbritannia
- 01686 670342
- enquiries@claireaustin-hardyplants.co.uk
- claireaustin-hardyplants.co.uk
4,6
Enestående
212 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Wonderful
Wonderful, the plant was bare rooted and came in a box packed with straw and not plastic so a company thinking about the planet. It was delivered quickly and it was a superb plant. Thank you so much to all concerned from start to finish of my delivery
30. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
Thank you for your great review Denise. We're delighted you're happy and will pass on your thoughts to the team. We hope you derive great pleasure from the plants.
Regards The Team at Claire Austin's
Another great delivery website good choice of plants…
Clear website good choice of plants excellent notification of delivery prime specimens carefully packed useful instructions. If past experience holds good there's no reason they won't grow in to beautiful plants this year
30. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
Thank you for your latest order and for taking the time to post a review. We're pleased you enjoy browsing our website and the plants are all doing as expected. Hope you gain years of pleasure from the garden.
Regards
The Team at Claire Austin's
A very interesting webpage colourful…
A very interesting webpage colo8urful and impeccable delivery service
20. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
Thank you for taking the time to let others know you enjoyed our website and received impeccable delivery service. It always brings pleasure to the team to receive positive feed back so thanks again
The Team at Claire Austin's
Healthy bare root peony
Healthy bare root peony, ready to plant, carefully wrapped. Delivered on time.
15. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
We're delighted that the peony seems to be appreciated at it's new home and hope it brings decades of pleasure. Thank you for taking the time to let others know about your experience with our small family owned nursery.
Always good.
Always good.
I didn't buy any plants this time (but I have before and they have always been good) I bought 2 plant supports, a wire basket and some soap. The plant supports are terrific - strong and a really good price and so much better than others I've bought elsewhere before. Wish I'd bought more!
2. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
We're pleased you tried our plant supports and noticed the quality. Thank you for the giftware order and letting others know that the plants you've had previously were good also. Finally, thank you for taking the time to place a review in support of our family owned, British business.
The Team at Claire Austins
Very disappointed
Recently placed an order which totalled around £85.
Some specimens looked OK but none outstanding and the 3 sanguisorba tanna looked DOA - an assessment with which our gardener, whom I trust, agreed.
Whilst I was tempted by the lovely selection online, the reality didn't deliver on this occasion.
I wrote to Claire, who is very disappointed in my choice to express my views publicly and asked me to amend my review.
I reiterated that our gardener advised that the plants appeared dead and explained to her that we want to support small business operations but the goods and services need to be up to par.
Hopefully this clarifies that a less than stellar review is not a personal attack but an invitation to improve.
9. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
Really sorry to hear of your disappointment. We'd have loved an opportunity to put things right before you placed a review and would encourage you to send us an email if you haven't already done so.
At this time of year some plants are entering dormancy and can look underwhelming though it is not an indication as to the good health and promise of natural regrowth for the following year.
Over the past 25 years we have strived to supply good, healthy, well packed plants that arrive in good condition and meet customer expectations. Unfortunately it would appear that we didn't meet our usual high satisfaction levels on this occasion and apologize for your disappointment.
The Team at Claire Austin's
Once again,absolutely delighted with…
Once again,absolutely delighted with the peony from the nursery. Well packed ,apart from straw on my floor,
About a dozen growing buds on plant and can’t wait till next year to see the results. Well done team at Clair Austin for yet another 1st class plant.
18. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
Wow, thanks for a great review. Sorry about the straw! We're continually reviewing our packaging and at the same time want to ensure that the plants arrive as healthy and great as when they left the nursery. We hope the peony brings great pleasure in the years to come.
The team at Claire Austin's
Healthy plant, delivered as stated.
Bare root peony is healthy and robust. Three good ‘red eyes’ evident. Large root. Packed really well in natural straw for protection and delivered as stated.
19. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
Great to hear you're happy with your peony and our packaging. Thank you for sharing your experience and we hope the peony brings years of pleasure.
The team at Claire Austin's
Lovely healthy plants
Lovely healthy plants, carefully packed. Arrived very quickly.
21. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
Just what we always strive for! We're really pleased you're happy and thank you for taking time away from the garden to write a review. The Team at Claire Austin's
Healthy plants
Plants arrived well packaged and in a very healthy condition. Would definitely recommend.
26. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
Thank you for taking the time to write a review. We're glad the plants and packaging were appreciated and we're delighted that you'd recommend us. We love what we do and good reviews really cheer us, so thanks again.
The Team at Claire Austin's
As always so quick and efficient with…
As always so quick and efficient with the plants perfectly packed.
2. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
Thank you so much for the review. We're delighted that you order from us and are pleased with the quick delivery and well packed plants. Happy gardening.
The Team at Claire Austin's
Only just been able to plant them due…
Only just been able to plant them due to illness, but look good and others I've had from Clire Austin have benn good too.
2. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
Glad you're on the mend and have been able to make it out in to the garden. Thanks for taking the time to let us know your thoughts.
The Team at Claire Austin's
Plants arrived well packed and looking…
Plants arrived well packed and looking really healthy, ready for their new lives in my garden. The guidance booklet was helpful too.
1. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
Sounds like the plants have found a happy home. We're delighted that they arrived as expected and that you found the guidance booklet helpful. Thank you for taking the time to post a review and happy planting.
The Team at Claire Austin's
Svar fra Claire Austin Hardy Plants
Thanks so much for letting us know you appreciate the quality. We're delighted that you took the time to post 5 stars for us. Happy gardening and thanks again.
The Team at Claire Austin's
Autumn plants from Claire Austin
Searching the website was very easy.Placing the order was very straightforward.Plants arrived very well packaged and were in lovely condition.Have always had a good experience with Claire Austin plants.
25. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
We're pleased you enjoyed your purchase right through from browsing our range to receiving the plants. It's good to know that you've ordered before and found us consistently offering a good experience. Thank you for allowing us to share in your gardening joy and for placing a review.
The Team at Claire Austin's
Excellent service and most of all…
Excellent service and most of all excellent plants
27. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
Thanks for a truly excellent review. We'll pass on your review to the team. Thanks for your order and taking the time to let us know your thoughts.
I have used Claire Austin hardy plants…
I have used Claire Austin hardy plants several times the website is easy to use and provides plenty of excellent information so you can make an informed choice. The communication is very efficient and professional and when my plants arrive I am always so pleased with the quality and care taken….Thankyou so much
11. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
We're really happy you've enjoyed browsing the website and found the information helpful. Thanks for noting the communication, efficiency and quality and for brightening the teams day with your review. Happy gardening.
The Team at Claire Austin's
Prompt delivery and excellent quality…
Prompt delivery and excellent quality plants
13. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
Thank you so much for your positive feedback which has been passed on to the team and cheered them. Happy gardening.
The Team at Claire Austin's
Healthy and quick…
The order was despatched and received really quickly and the plants were well packaged and were received in really good, healthy condition with plenty of growth on them. This is my second order and I’m sure I’ll be ordering again in the future. Absolutely no complaints from this happy customer.
11. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
So pleased your plants arrived promptly and in good, healthy condition as that is what we strive for with every order. Thanks for both your orders and we hope you'll give us the opportunity to bring you more plant pleasure when you're next looking for perennials. Thank you for taking the time to post a review and happy gardening.
The Team at Claire Austin's
Happy Customer
I have bought plants from Claire Austin before, and every single one has thrived (throve?) They are a little pricier than other places, but I believe the quality of the plants is worth it. I would certainly use them again.
10. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
We're pleased that all the plants you've bought from us have thrived and that you appreciate the quality plants we sell. We always try to price competitively and hope the discounted prices for three of the same variety help reduce costs. Thanks for your orders and leaving a review. Happy gardening.
The Team at Claire Austin's
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.