I can see the reviews are overwhelmingly good so perhaps I was just unlucky. I received tiny little rooted pieces of aster that were really not worth the money. I did contact Claire Austin asking for... Vis mer
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Se hva andre synes
always fabulous quality plants and nursery very helpful when a trainee postman delivered someone elses parcel. the correct one arrived next day and plants were fine
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Recently received 2 orders from Claire Austin plants all hardy perennials. Both arrived quickly and well packed to prevent any damage to the plants. The plants themselves were healthy. I repotted them... Vis mer
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Third order (one over a year ago, two in the last 3 months). Exceptional quality. Plants arrived well packaged and unharmed every time. Obviously they require planting out correctly, and nurturin... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Claire Austin Hardy Plants is a specialist mail order plant nursery that's built it's reputation on supplying quality hardy perennials. The range spans everything from classic cottage garden favourites to more unusual specimens and includes hundreds of different varieties carefully selected for their garden performance. Decades of hands-on growing experience, propagating, trialing, testing and tending to plants has resulted in the knowledge that every plant we offer is worthy of it's place in the garden. We hold Plant Heritage National Collections of hybrid herbaceous peonies and bearded irises and have received numerous medals and awards at shows including gold medals at the RHS Chelsea Flower Show. The National Collections include hundreds of irises and peonies, including unusual varieties not commonly found in local garden centers or at other nurseries. Our careful, effective and secure delivery packaging using recyclable materials ensures the plants arrive in excellent condition and will thrive after planting. We hope that our website and personal customer service ensures you have an informative and enjoyable experience when placing your trust in our British, family owned nursery. We're delighted to share our knowledge and passion for plants with you!
Kontaktopplysninger
Not open to public, SY16 4EN, Newtown, Storbritannia
- 01686 670342
- enquiries@claireaustin-hardyplants.co.uk
- claireaustin-hardyplants.co.uk
4,6
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212 anmeldelser
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Bad luck?
I can see the reviews are overwhelmingly good so perhaps I was just unlucky. I received tiny little rooted pieces of aster that were really not worth the money. I did contact Claire Austin asking for replacement or refund and was asked to send the plants back to them. They were supposed to be sending me a return label which has still not arrived so I have decided today to plant them and put my poor experience down to bad luck
8. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
We were sorry to hear of your experience and apologise for not achieving our usual high standards of customer satisfaction on this occasion. It appears our return label did not make it through to you. The delivery of the label is something we should have ensured had occurred and our failure to do so is something for which we again offer our sincere apologies.
We are pleased that despite the circumstances the plants are now planted in the garden and are sure that they will thrive for you. In the unlikely event that they don't thrive during next years flowering period, we would invite you to contact us to allow a satisfactory resolution to be made. We have made a note against your order and hope the events of the past few days are compensated by a great display that not only rewards your patience but restores your confidence in our plants and good intentions.
Thank you for assisting us in showing the transparency of the review process and allowing us the opportunity to respond.
With best wishes for a future full of pleasurable gardening experiences.
The team at Claire Austin's
great Plants -shame about Royal Mail
always fabulous quality plants and nursery very helpful when a trainee postman delivered someone elses parcel.
the correct one arrived next day and plants were fine
28. september 2026
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Svar fra Claire Austin Hardy Plants
Thank you for taking the time to write a review and for your understanding regarding the 'trainee'. We're glad you received the plants in good condition and hope they bring great pleasure in the years to come.
The team at Claire Austin's
One of the best in the country
Always a fantastic experience buying from Claire and her team - highest quality plants, from a superb nursery and gardens well worth visiting on their rare open days.
14. september 2026
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Svar fra Claire Austin Hardy Plants
Thank you for taking the time to write a review and for the positive feed back. We're doing a lot to enhance the garden and fields for next years open days and hope to see you then. They're not confirmed yet but will be around mid June. Happy gardening.
Regards
The team at Claire Austin's
I was emailed with an offer of £6.50…
I was emailed with an offer of £6.50 off 3 of the same iris varieties. So I spent a good while choosing which variety to buy, and added them to my basket. No sign of any discount. I tried a few times, with no luck, so took screenshots and emailed the company for help.
I received a reply saying the discount would show when I reached the checkout. So I tried again, numerous time...no discount. I emailed again, and received a reply that the 3 £9.50 iris would show as £21 in the basket. I tried again - multiple times, even used different browsers. Still £28.50 plus postage! I then phoned and left a message, as the offer was due to finish soon. No reply, no call back!
I was absolutely gutted!
EDIT - I owe Claire Austin's an apology for misunderstanding the offer in the email. However as I'd sent several screenshots of the irises I was trying to purchase via email, and none of the replies told me this iris was not included in the offer, I was none the wiser. Had I been informed, then I wouldn't have wasted so long trying to buy irises that were not discounted! Errors on both sides, but I apologise for mine in any case.
25. september 2026
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Svar fra Claire Austin Hardy Plants
We're sorry for the confusion you seem to have experienced regarding the discounted iris offer.
The offer was an email to subscribers to our newsletter and clearly stated "we've decided to do a one off special offer on the eight varieties pictured".
Having now looked at the emails you sent over the weekend we can see that you were expecting a discount on irises that were not pictured or directly linked from the email photographs and were not part of the promotional offer.
We hope that you and others will view the offer email (offer now expired and not valid) and see that the offer was clearly explained within the email text
The offer can be accessed by the following URL,
https://mailchi.mp/claireaustin-hardyplants.co.uk/bearded-iris-special-offer-discount
As with many family owned and run businesses and as stated on our website, our office hours are Monday to Friday 9am to 5pm, allowing us to complete tasks uninterrupted outside of those hours and also allow some 'down time'. Accordingly, a response to your telephone call should not have been expected.
Unfortunately after great sales, the offer ended on Sunday, meaning that you missed out on the offer, though as mentioned previously the irises you had chosen off our website would never have been eligible for the £6.50 saving anyway.
We imagine your frustration was enhanced by not receiving a reply clarifying things over the weekend.
OUR CLAIRE AUSTIN HARDY PLANTS REPLY AMENDMENT in relation to your amended review is as follows:
Thank you very much for having the good grace to amend your review. We were genuinely sorry to hear of your experience and never intend that any contact with our British owned, family run business is anything other than an enjoyable experience.
It appears there were 'crossed wires' with the communication, with us not realising at the time that you were trying to buy irises not included in the offer and you not realising the irises you were attempting to buy were outside of the offer . We apologise for the misunderstanding on our behalf. We always appreciate feed back and hope that we can conclude the experience and move forward with a positive outlook.
We hope that your future dealings with all things plant and garden are pleasurable
Regards
The Team at Claire Austin's
Standard of their plants is second to…
Standard of their plants is second to none.
Lots more of the same, quality is first class.
12. august 2026
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Svar fra Claire Austin Hardy Plants
We were pleased to read your thoughts. Thank you so much for sharing them with us and others. We appreciate your custom and support of our British owned, family business.
Regards
The team at Claire Austin's
The plants arrived looking fresh and…
The plants arrived looking fresh and well cared for with excellent advice as to how to plant, now planted and seem to like their new home.
3. september 2026
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Svar fra Claire Austin Hardy Plants
Thank you for taking the time to let us know the plants arrived looking fresh and well cared for. We're pleased you appreciated the planting advice and that the plants have settled in well. We hope they bring years of pleasure and thank you for choosing to buy from our British, family owned plant nursery.
Regards
The team at Claire Austin's
A company that cares about plants as much as their customers do
1. Delayed delivery due to heat wave. Smart move from a company that cares about their product.
2. Incredibly well designed packaging. My neighbour had taken the package in as we were out for the day. He handed it to me sideways (despite the label) and my hopes weren't high that the plants had survived transit then storage on their sides. They were all in perfect condition, not a speck of soil out of place, they just needed a good water.
Highly recommend and will definitely use again
19. august 2026
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Svar fra Claire Austin Hardy Plants
Thank you for your kind words and understanding. With the high temperatures at the time we felt it right to postpone despatch of orders to ensure that our plants arrived in the best condition possible. We're pleased you appreciated our desire to deliver only the best quality and are glad they arrived as we would hope. We appreciate you taking the time to let us and others know about your experience and hope the plants bring great pleasure in the years to come.
Regards
The team at Claire Austin's
Top quality plants extremely well…
Top quality plants extremely well packaged and arriving in first-class condition.
29. juli 2026
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Svar fra Claire Austin Hardy Plants
Thank you for taking the time to let us know that you appreciated the top quality of our plants. We're also pleased that the packaging and delivery resulted in the plants arriving in good condition. Happy gardening.
The team at Claire Austin's
Our plants arrived in excellent…
Our plants arrived in excellent condition which is miracle in these very hot conditions. Thank you!
20. juli 2026
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Svar fra Claire Austin Hardy Plants
We're pleased to hear your plants arrived in excellent condition. We've been working hard to get plants picked, packed and delivered promptly while avoiding the heat as much as possible. Thanks for letting us know and taking the time to write a review. Happy gardening.
The team at Claire Austin's
Delighted.
This is the second time this year I have ordered from Claire Austin Hardy Plants. Both times, the plants have been in the most fantastic condition, and surprisingly large, given they are in 9cm pots. I am so delighted.
I have ordered from other online plant retailers, and the plants I've received haven't come anywhere near the quality of Claire Austin's. This is my go to online plant supplier from now on.
25. juni 2026
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Svar fra Claire Austin Hardy Plants
Thank you for giving us some pleasant reading to distract us from today's heat. We're pleased to hear that you received the plants in fantastic condition and that you appreciated the good size and quality. Thank you also for taking the time to write a review and for trusting us with your custom.
The team at Claire Austin's
Absolutely beautiful and sturdy plants - thank you.
Just over a year on and all the plants bought from Claire Austin are performing brilliantly. They were unavoidably planted in the arid spring of 2025 but have all come through superbly. Thank you!
5. juni 2026
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Svar fra Claire Austin Hardy Plants
We're delighted that a year on you remember the plants came from us and that they are performing brilliantly. They looked great in the photograph you sent us and it's lovely to know you've derived such pleasure from them. Thank you for sharing in our plant passion and for taking the time to write a review. Happy gardening.
The team at Claire Austin's
Quality plants and service
Excellent company we order from every year. Great choice of quality plants, good delivery experience too, well packed and always arrive in great condition.
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
Thank you for taking the time to let us know your thoughts and for trusting our British, family owned business with your orders. We're pleased to hear you've appreciated the well packed quality plants and that they arrived as we expect. We hope the plants bring great pleasure.
The team at Claire Austin's
Excellent plants received
Excellent plants received, They were delivered by Royal Mail 24 hr so arrived in great condition. They came on time, and to my house as it was Royal Mail. Ordered Geranium phaeum and Geum. All well rooted, packed very well. Couldn't be more pleased.
14. mai 2026
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Sea kale plants
First time using Claire Austin Hardy Plants.
Purchased several (hard to find) sea kale plants. Fantastic quality plants, well packaged and delivered as promised.
Highly recommend.
15. mai 2026
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Svar fra Claire Austin Hardy Plants
We were pleased to hear you were happy with the plant quality, packaging and delivery of your first order with us. Thank you for putting your trust in us and for taking the time to leave a review for others. We hope the plants bring great pleasure in the years to come.
The team at Claire Austin's
Third order (one over a year ago
Third order (one over a year ago, two in the last 3 months).
Exceptional quality. Plants arrived well packaged and unharmed every time.
Obviously they require planting out correctly, and nurturing for the first month or so, but they are all thriving, and I believe this comes from the nursery you buy from. Clearly they know how to supply quality plants.
All individual orders were over 130 quid. Zero issue with any plant. Fantastic.
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
Thank you for trusting us with your three orders. We grow our plants outdoors and pride ourselves on how hardy they are, so are pleased to hear the plants are thriving. We really appreciate you taking the time to write a review and hope the plants bring years of pleasure.
The team at Claire Austin's
Where to start...simple
Where to start...simple, just go to her website and start filling the shopping basket. Never having shopped before, i knew i was in safe hands due to the pedigree which runs in the family, namely, the world famous rose breeder. There is a great selection of plants to choose from, wonderfully priced and upon very safe arrival of my precious hardy geraniums saw that attention to detail is high on the list. Each 9cm pot plant was much bigger than i had first expected, some even had flowers on. Each very securely wrapped and nothing broken or sloshed about, unlike some other bigger online shops i could mention, where all you receive is a twig and a leaf. So, yes i would say you get great value for money, the website is simple and easy to use as was checkout. Ordered on the monday and was planting them the friday of the same week. My only little gripe, would be to have some more information about each plant and recommend more companion plants, so to build a garden full of colour as easy as possible. E.g. as youve added this to the basket, why not add these for a wonderful display of year long interest, just a thought. Though that could be very dangerous for my wallet. Thank you.
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
Thank you for your comprehensive review and for mentioning the price, good packaging and the ease with which you found navigating our website and making payment. We're working on a few updates to our website so appreciate your feed back as it reinforces that we're heading in the right direction. Thanks you for supporting our British, family owned business and we hope we can deliver you more plant joy in the future. Happy gardening.
The team at Claire Austin's.
Lovely quality plants
Lovely quality plants, very well established with good root systems. Very well packed too.
24. april 2026
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Svar fra Claire Austin Hardy Plants
We're pleased to hear you are happy with the packaging, quality and good root systems of the plants provided. We hope enjoy the plants for years to come and thank you for your order and for taking the time to place a review. Happy gardening.
Regards
The team at Claire Austin's
Excellent service
We were kept informed throughout of delivery date and timeframe, and DX couriers delivered the plants in excellent condition. We are delighted with the quality of the plants.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
We really appreciate you taking the time to let us know you are delighted with the quality of our plants and that the communication and delivery of your order met our usual standards. Thank you for your order and for supporting our family owned, British business.
Regards
The team at Claire Austin's
Good healthy plants
Recently received 2 orders from Claire Austin plants all hardy perennials. Both arrived quickly and well packed to prevent any damage to the plants. The plants themselves were healthy. I repotted them into bigger pots to grow on before I plant them out into the garden later this spring or early summer however they can be planted out straight away. There is an excellent choice of plants.
10. april 2026
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Svar fra Claire Austin Hardy Plants
We're pleased the plants arrived promptly and that you appreciated their good health. We aim to offer a wide selection of hardy, tried and tested perennials so were pleased to see you enjoyed the choice. Thank you for both your orders and for taking the time to write a review. Happy gardening.
The team at Claire Austin's
I have bought David Austin roses for…
I have bought David Austin roses for many years with great success so last year when I wanted some perennials I turned to Claire Austin. Spurred on by great reviews I went ahead and ordered.
I ordered the cottage garden bundle, 6 ornamental grasses and a black eyed susan. Now some of them didn't look too good when they arrived, but the website did say don't worry if they look dead they will be fine.
I wasn't expecting at lot in the first year and some grew more than others. The black eyed susan did particularly welI with a lot of beautiful blooms. I looked after them as per online instructions.
However as the garden starts to wake up, 3 of the cottage garden bundle are dead, 2 look like they are going the same way. 3 of the grasses are not good either. Black eyed susan is also dead, so disappointed. In complete contrast the others are strong and healthy. Very disappointed considering the price.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Claire Austin Hardy Plants
We are sorry to hear of your disappointment. We always strive to provide strong, healthy outdoor grown plants that will not just survive but that will thrive when planted in the garden. We don't have a record of you contacting us regarding the plants you received last year prior to placing this review. As we are unable to locate a matching order on our system, we can't expand further on your comments but wish you an enjoyable new year in the garden.
The Team at Claire Austin's
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