CIBT Anmeldelser 

Very clear instructions and easy to use forms, including updated communication on status

Rina Ordan, my premium consultant at CIBT Visas, did a great job of informing me of the process, keeping me in the loop with status updates, and moving my application through the process quickly and efficiently.

Outstanding Service from CIBT – Special Thanks to Liliya Kenzhebayeva
We had an excellent experience working with CIBT, particularly with Liliya Kenzhebayeva from the Premium Service team.
Liliya provided exceptional support throughout the entire China visa application process for our SVP of Data Insight at Resource Pro. From start to finish, she was highly professional, responsive, and detail-oriented. She ensured that all requirements were clearly communicated and handled efficiently, which made what is typically a complex process feel smooth and stress-free.
Her proactive updates and thorough review of our documents gave us confidence every step of the way. Thanks to her expertise and dedication, the visa process was completed seamlessly and within the expected timeline.
We truly appreciate the level of service provided and highly recommend CIBT—especially Liliya—for anyone seeking reliable and efficient visa processing support.
Thank you again for your outstanding assistance!
Warm regards,
Veronica Tiamson
Executive Coordinator

The support and response from CIBT was second to none, absolutely fantastic service, updated on progress and the turnaround was exceptionally quick. Thoroughly recommend.

Amazing service by CIBT. Luka Krtinic helped me at each and every step until closure. very support and collaborative team! Many thanks for your excellent services.

Easy application for China Visa process. Staff answered my questions promptly and processed my documents quickly. I have just received my passport today with visa, great service!

CIBT visa service was fast and accurate. I had no issue throughout. All my contacts were direct and punctual. Their website is updated daily. I had great experience. Will for sure use their service in future.

Chawn Crockett assisted me with my Visa application. Made everything very simple and seamless, would recommend to others.

The visa process for China is very difficult. I tried to do it on my own and quickly realized I needed help and I also didn't want to drive to the consulate in LA. Their response time was quick, they guided me through each stage, and I got the visa in time for my trip.

Every time I called they picked up the phone and answered my questions promptly. I also recommended this site to my cousin and she used this for visa service. Thank you so much

I mailed my passport on Tuesday and received my new one 8 days later on Wednesday. I used the digital photo option and received confirmation in one day that my photo was approved. Super easy, no issues!!

Order Reference: A1687362

I used CIBT Visas to assist with obtaining a Saudi Arabian one-year multi-entry visa for Mission and Organisation purposes. The service included document and photo checks, scheduling my appointment at the Tasheer Centre in London, passport collection, and return by Royal Mail Special Delivery. Unfortunately, my experience was overwhelmingly negative.

To be fair, the consultants generally replied to emails promptly. However, beyond that, I found the service expensive, unnecessarily complicated, and lacking transparency.

The first issue arose before the process had even started properly. I called the 0844 number listed on the CIBT website on a Saturday seeking advice, only to hear an automated message informing me the office was closed. The call lasted no more than 30–40 seconds, yet I later received a notification from EE stating I had been charged over £8.00 for calling a premium-rate number. I was shocked to discover that the number advertised on CIBT’s website generates revenue for the company. Charging customers premium rates simply to hear that the office is closed feels highly misleading.

The next issue involved the document checking process. CIBT rejected my Saudi Ministry of Foreign Affairs invitation letter, claiming it lacked two reference numbers required to book the Tasheer appointment. This later proved to be incorrect, as the appointment was booked without those numbers being required. This caused unnecessary delays and confusion.

I was also uncomfortable with the payment process. During registration, I was required to authorise a £0.00 payment through my banking app, which granted CIBT ongoing authority to withdraw funds directly from my account. Shortly afterwards, more than £820.00 was withdrawn before an invoice had even been issued to me. This included a Saudi Arabia Consular Handling Fee (£402.23) and Consular Fulfilment Fee (£85.15), despite the fact that these Consular fees were ultimately paid directly inside the Tasheer Centre during my appointment.

When I queried these charges, I received contradictory explanations from different members of staff. One consultant informed me that I should not have been charged the consular fees, that a refund would be issued and CIBT were waiting for their systems to be updated. Days later, the UK Operations Manager provided a conflicting explanation. Although the money was eventually refunded, the process was confusing and lacked transparency throughout. I replied directly to the UK Operations Manager outlining my concerns regarding being charged for services not rendered and the lack of clarity surrounding the consular fees, but I never received any further response.

The actual appointment at the Tasheer Centre was straightforward and efficient. Ironically, the consultant inside the Tasheer Centre openly commented that companies such as CIBT often overcomplicate what is otherwise a relatively simple process. Based on my experience, I unfortunately agree.

Before entering the centre, the CIBT representative strongly advised me not to use the Tasheer Centre’s DHL return service, which costs approximately £10.00 for guaranteed next-day passport delivery. Instead, CIBT charged £19.20 for Royal Mail Special Delivery. I later regretted following this advice.

The final issue involved the return of my passport. I tracked my passport through the Tasheer system and could see that it had already been collected by a named CIBT representative. However, at the same time, CIBT staff were emailing me claiming they were still “in the queue” waiting to collect it. They then informed me that my passport could no longer be returned by next-day delivery because of delays returning to their office. When I pointed out the contradiction using the Tasheer tracking information, my emails were ignored.

In the end, despite paying premium prices for supposedly expedited handling and next-day return, my passport was delayed for several additional days over the bank holiday weekend.

Overall, I found CIBT Visas to be an expensive intermediary that added complexity, confusion, delays, and unnecessary costs to what was otherwise a straightforward visa application process. In my opinion, the company provided very little actual support while charging substantial fees for services that were either unclear, duplicated, or not meaningfully rendered.

I would strongly encourage anyone considering using CIBT Visas for Saudi visa applications to carefully review all charges, payment authorisations, and exactly what services they are truly receiving for the money.

I would give them a zero if that were an option. For a China visa application they just kept writing that something was wrong with my work history without any information on what was wrong. And eventually I couldn't even access my application. I would never use this company again. There are other visa service providers

Very communicative support. Chawn was so professional, courteous and patient with all my questions and communications. Superb Job with advising and instructing what was needed. Timely and quick submissions. Great follow up by Chawn with updates and any outstanding items needed!

Chawn Crockett provided incredible service that allowed us to get visas to China on a super rush basis. She took complete ownership and stood with us every step of the way. Our family is so grateful!

Would give the zero stars if that was an option. A joke of a company. If Latoya is handling your documents, kiss your travel plans goodbye. How scam artists like this stay in business is beyond me. Don’t trust these people with your money, time, personal documents, or private information.

Multiple Questions!

I had so many questions all through the process so had to call CIBT multiple times. Every time I called I quickly got a person on the line who was clear, concise and understandable. My questions were all answered in a way that I could understand, and the process went quickly. I'm grateful for how they held my hand through the process!

Applied for India business evisa. Nice and easy to follow the process, but especially want to mention Teodora Lazic who was very responsive and helpful to a couple of questions I had, and also when I attached the wrong document! Please ensure she receives my thanks.

It was fairly easy to complete the application and didn’t need to send in my passport until the very end after approval. The process took a little longer than I expected, needing to resubmit a new photo. On the pricing side, more expensive than it might be worth, and including many hidden fees. The base service fee is $185, a threefold increase in their price 10 years ago with mostly the same service. Also $140 that the consulate charges for the visa, $58 for shipping my passport there and back. Hidden fees include $10 “consular processing fee”, $45 “passport replacement coverage” that I declined in the application, and $37 “digital photo service” that weren’t disclosed when applying. I was able to get the $45 and $37 refunded due to California’s SB 478, but they need to do a better job at price transparency.

It was a lot of data to upload but once completed it worked very fast. Team was very responsive on status.