chargeplacescotland.org Anmeldelser 

Can't change email address on account "it's not possble".

Can't set up new account as instructed to get around their lousy website as my phone number is already in use.

Can't transfer account as a 3 year old bill they claim is not paid - which they have never taken from my Direct Debit, or asked for.

This organisation is comically inept.

Another negative review on my inability to charge my car.
I went to the 50kWh charger in Aberlour and was away for 1hr and 10min and the charger only added 13.4kWh to my car. Of course there is a premium price of 56p/kWh @50kWh chargers but this was not the service I received. Pre-payment of £40 was taken. Assuming that this was a one off issue I tried another CPS station in Hopeman. The 1st attempt took another £40 pre-payment but the charger came up with a fault. Resetting didn't work but as I was desperate to add charge to my vehicle, I tried again. Guess what, another £40 pre-payment. So in total I prepaid £120 to CPS and achieved little in return. I called the helpline and although the agent confirmed the second point was faulty, they could do no more to help. Another issue I have with CPS is the £10 surcharge if you stay over 100minutes. These charge points also have a 22kWh charging option, so if like me you have a car that is 77kWh capacity, you will be unable to fully charge your car in 100min time limit and thus a further £10 charge will be your reward. In the meantime, I'm waiting for the refund of almost £113. In the end I went to a PodPoint in Tesco, 10 miles away to get a 50kWh charger that worked first time.

Haven’t managed to charge my car yet using chargeplace Scotland. App is a shambles, full of bugs and does not work, £100s of pending payments on my account, charge sessions which have started, not actually charged and can’t end them. This company and services are a complete shambles.

Making a family trip up the west coast of Scotland unnecessarily stressful. Three failed payment attempts on the app in Inveraray and no EV charge, travel onto Lochgilphead and a further failed EV charge now £120 down on pending bank charges!!! A quick call to the ChargePlaceScotland operator who tells me ‘these old chargers in rural locations don’t work with the app’???? But they’ve taken my money!?!?!

The same helpful assistant tells me he can start the charge at Lochgilphead remotely. 25 minutes later and an entire reboot of the system we finally get a charge.

A joke of an organisation, out of their depth and supported by Transport Scotland so they are insulated from the consequences of their incompetence

Chargeplace Scotland are a shambolic mess when it comes to customer service. I am from Australia and had an EV booked for the month I was there. I am very used to driving an EV. My wife and I planned on doing the NC500 and needed to be able to charge. The advice from CPS was to obtain a RFID card. Firstly you can not download their app from overseas. Secondly there was no option for a shipping address so the card was sent to Australia. I applied a month before travel and the card arrived the day before we left to fly to UK. Too late I had ordered a RFID card from octopus Electroverse which can be used at CPS chargers.

I tried to delete my account with CPS. Eventually found a form hidden in the CPS FAQ's and sent it off. Supposed to take 7 days. A month later as we were about to leave UK I rang and asked about deletion of account. The fellow on the phone was very friendly and assured me that the account would be deleted by end of day. Heard nothing more but a few days later i tried to log in to CPS and was told that password was incorrect. I assume that this meant my account was deleted but do not know. More emails to CPS to find out if account has been deleted. Not holding my breath for any response.

If you are travelling Scotland use Octopus Electroverse. Do NOT bother with CPS. Shambolic.

This company are cowboys
Authorised £35 from my card and charger didn’t work told it’ll take 7 days to get my money back
Stupidly had to use one of their chargers today preauthorised £45 got back after charging said bill was )35 but no there’s hidden overstay costs £57 not only that they then take the £57 from my account on top of the pre authorisation which again takes 7 working days to be refunded so they have £80 of my money and I have to wait more than a well to get it back and hat if I had no money they are a joke and I’ll never ever use one of their chargers again

Absolutely shocking company. The app will tell you there's points available nearby to use, then you'll arrive and they're broken. So you go somewhere else and everything should be working. You plug it and ask the app to charge (why you can't just present a card at the machine, I don't know!) and it takes a £40 pre-authorisation charge out of your account. Then you get the error message and try to start the charge again. ANOTHER £40. You decide against a third time because of this and then you noticed you haven't had your £80 returned. You read reviews on here saying it takes 7-14 days. This is daylight robbery and quite frankly, this company needs investigating.

Shambolic!!
They are outdated and even if they do work, which is hit and miss, the chargers are too complicated. Why on earth do they insist on putting them in car parks where we have to pay to park? Would anyone pay to park at Esso to fill up? Why are they not taking a good look at the reviews and trying to do better? If I were Scottish I would be embarrassed to have the Scottish name on this poor excuse for a charging network, come on over to England and see how it should be done.

Once again been charged the £35 hold fee only for the charger to mysteriously not work. Makes you try again which takes a further £35 hold fee. 7 days later no sign of the money returned. No return to emails about this but they can reply to other things. Really need to be challenged this company.

Worst company ever. Useless customer service, cards that don't work despite having to pay to get one. Irregular billing and hours on the phone trying to charge is costing me and my business a fortune. About time the government was giving these clowns the boot

Absolutely horrendous. Tried to charge our car at Sheilds Road and it’s taken £115 from our account. So thanks you’ve ruined our day out with our granddaughter as it’s whipped all the money we had for our day out. Need to wait 7 days until we get it back!!! get an electric car they said, it’ll save you money they said, it’s good for the environment they said! Useless when you trip over petrol stations and the EV stations are as much use as a chocolate firegaurd!

Terrible. App is aweful, cant initiate payment by any method (app, website or at charge point) Unable to get even close to charging anything except my annoyance.

Tried to charge my wife's car - her app completely failed to recognise and start the charge after about 10 minutes of faffing about. Finally got it to work using my app since I also have an EV. I had registered but hadn't used CPS before. Once charging everything seemed fine. 8 days later, despite the payment for the charge having been successfully collected, I'm still waiting for the £40 preauthorisation to be released back to my bank account. CPS blame my bank but I've never had a delay of this length through my bank with any other provider. I will be giving them a permanent wide berth after this experience.

CPS chargers are awful and biased to which side of Scotland you live in. They are woefully inadequate and not fit for purpose.
Restricting charges to 45 minutes and only providing a low charge rate is a recipe for disaster. even if they work.
The West Coast chargers cost 70p kWh + which costs more than petrol. The East cost chargers, barely work, are old, rusted, displays are defunct, blocked with ice cars or council vehicle charging all week, but at least cost 57p kWh or less. Which is still more than petrol.
Also whose idea was it to put one rapid charger in at a location, then put 7kW chargers for the rest then time limit people and charge them £10 per minute or hour overrun?
Don’t penalise people for falling for your incentive to buy an electric car then limit their ability to charge it!!
Chargers are poorly placed, they have given land owners too much money for ground rent, instead of sourcing their own land for chargers.
When they had a huge pot of money to start with they should have linked up with Tesla to provide large charging hubs across Scotland.
Don’t faff around with 7kW chargers points. Give every charge point at least x3 rapids that provide at least 120kWh+
Then attach to every lamppost a 7kW charger.
Swarco better pull their finger out as charging in Scotland decline started the second they installed them and it’s currently on palliative care.

Chargeplace Scotland make it so difficult to use their EV charge points that it’s not possible to charge your EV. It’s not enough to have the means of payment or even to download an app. You have to register for an RFID card which is not possible online. Their helpline call handlers acknowledged how crazy this is but were unable to help. It shouldn’t be any more difficult to charge an EV than to fill up with petrol or diesel. Companies like this are obstructing progress towards greener energy use.

There is no point having an extensive physical network of chargers if it’s rendered inoperable by such an unreliable app. This has been a problem for a while and it needs to be resolved without further delay.

5 failed attempts to charge with RFID card left with no charge and £175 pre authorisation charges on my bank. Avoid!!!

Avoid this company. Customer service is absolutely shocking. They took £35 pre-authorisation from my back in June, but the charge failed. I contacted them to get the £35 refunded. It is now September and I still don't have my refund. It takes them 4 weeks to answer any emails and they ask for information I have already given them and is included in the email trails. Every email they send starts with the same copy and paste excuse "we are really busy". 4 weeks to reply to an email is completely unacceptable. Completely useless.

Currently in a battle with my wife whether EV or petrol...CPS have really helped her cause 100%.
1st time - Two failed charges, pre-authorisation payment taken both times, 3rd time only succeeded with help from Emma on CPS helpline. 3 days later still waiting for the £70 to be returned!
2nd time - charger woukd not connect, phoned CPS and was told the chargers at this location were not communicating, fine! So went for something to eat, on return to the carpark, one car that arrived after me had completed it's charge, and another still charging!
Lucky I drive a PHEV, but my move to full EV has really been knocked back a bit.
Come on CPS, get your act together, help desk it great, but the rest is sh.... poor.