Centauro Rent a Car Anmeldelser 

Returned car to Chania airport. Have used Centauro before and they had been OK but not this time. I have never seen car rental staff inspect a car so meticulously. They were clearly trying to find damage. At one point they kept rubbing a wheel arch as if trying to create some damage. To be honest I think you could find a blemish on a brand new car if you looked hard enough. This is how Centauro now conducts itself. Anyway, they found a mark on a hub cap and claimed it was new. They then said I could either lose my €1100 deposit or pay €110 for a new hub cap. I was forced to pay the €110 or they would have taken the larger amount. There are plenty of other car hire places nearby so use them. Avoid Centauro, avoid being scammed.

It has been the worst experience we ever had with car rentals! First of all there were no representatives at the Athens airport, then we had to wait for 30 min for a bus which by the time we walked to it was full. So we had to wait for 20 min for another bus and 30 min to leave the airport parking. When we arrived to pick up the car the queue was sooo long and it took us an hour to get the car keys. Absolutely awful experience and no service at all. To add we travelled with two kids (one is 1 year old) and this was at 10pm. Never again!!!

Very bad service. They try to make people look cheap and take all their money. Don't believe it. When you pick up the vehicle, they block £1000 or extort £189 without giving it back. Don't be fooled, you will be the victim. Ryair, please do not send anyone to this company. Please be careful.

Absolutely disgraceful. We picked up our car from chania airport on Friday 3/5/2024 after 23:30 with a charge of €40 for out of hours service which was fair once our flight was delayed by one hour. Once we ve arrived at the office it was past midnight and the member of staff once he finished paperwork started locking up the office closing for the day as and asked us to take a video of the car which we did but (but he wasn't there to check anything with us) and we took a video under the main signage that was dim lit,from drivers side. It was passed midnight and we had very limited light but we tried to take as good as possible. Once we arrived at the hotel and me as seating from passengers side once we locked the car and folded my mirror I note ls some white lines (not scratches which I mentioned to husband but we were assured that we had the video. Stupidly enough I didn't took a picture but honestly they looked like dirt). Coming today at 20:45 to the office at chania airport to return the car a different member of staff came out and came out with a torch and start looking all around the car and he came back telling us about the white lines and asking for the proof. I told him we have the video and we have noticed them as soon as we went in a better lit up spot once we hired the car and we started looking at our video. Unlucky we have recorded EVERY single angle of the car drivers mirror etc but we ve only missed the passenger mirror. The staff went back to the car once he saw we didn't have proof and this time came back saying that this is a big damage that can not be removed but it needs a full repair, concluding to charge us €190! Were sooo upset as we have assured that we ve spotted that since we ve arrived at a better lit up spot as when we picked it up was a very poor light. And what was a real upset was the fact that the staff when he hand in the car didn't even bother to check but on the way back he was holding the mobile torch and was going all the way round the car very thoroughly...plus at first he said there are some lines but when he was reassured we didn't have any proof he came back second time saying is a big damage..that's a proper rip off, mischievous and unacceptable service. Όπως αναφέραμε είμαστε τακτικοί πελάτες της centauro Αθηνών αλλά Χανίων ήταν η πρώτη και τελευταία φορά. Ο δε υπάλληλος κος Μάρκος υποκριτικά ευγενικός αφού παραπονέθηκα και είπα ότι είναι απαράδεκτο σέρβις και ήταν εκ του πονηρού η χρέωση μου είπε ότι είναι πεπεισμένος 1000 τις εκατό ότι κάναμε εμείς τη ζημιά... Προσωπικά ως πελάτες άκρως τυπικοί στις υποχρεώσεις και χωρίς κανένα πρόβλημα εως τώρα και επιπλέον ηλικιακά αρκετά μεγαλύτεροι του υπαλλήλου, ο τρόπος που μου μίλησε αφού εξηγήσαμε πως γινανε όλα μας είπε κατά πρόσωπο ότι κοινώς λέμε ψέματα...απαραδεκτη συμπεριφορά και θα ξαναπώ εκ του πονηρού προσπαθώντας να καλύψουν δικές τους ζημιές χρεώνοντας τους ανθρώπους σίγουρα δεν θα έχουν την πελατεία που θα ήθελαν μακροπρόθεσμα. Σήμερα χάσανε 2 ακόμα πελάτες και να είστε σίγουροι ότι θα αποτρέψουμε και φίλους και συγγενείς που ταξιδεύουν συχνά στα Χανιά από το να προτιμήσουν την εταιρία αυτή.

I book a car in Chania airport.When picking up car they take 1100€ deposit and 105€ for gas in case i gave back the car with less than a full tank.When we left over the car thy cheket it like with a microscope and found a small 0,5 m.m damage on herb cap,they cheket even tires.Charged my 110€ for det!!! Please avoid at all costs!!! Dishonest company!!!

Nightmare of a car rental service. Plane was delayed, arrived 30 min after office closed. Was told by Centauro to come by in the morning to pick up the car. Took a taxi for 160 € round trip to Rethymno, where our hotel was, and returned the next morning. Was rudly told that our reservation (and the 350€ we paid) was cancelled since we didn’t show up the day before, even though we were told to come back by their own staff! WHAT A JOKE! Avoid at all costs!

I would have given this company 5 stars if not for their return policy. They do not open until 7 a.m. and they require that you return the car in person with an associate—you can’t just drop off the vehicle and leave your keys in a secure place like most other car rental companies. We had an early morning flight the last day of our rental, and this policy meant we had no choice but to return our car the evening before we were leaving Crete, paying for an additional Uber back to our hotel and then another to the airport in the morning. This was an expense we weren’t expecting, on top of having already paid for our rental car for the final day. The sales associate tried to convince us we’d still make our morning boarding call if we checked in at the airport and then quickly drove back to Centauro to return the car, then they would shuttle us back to the airport, but thankfully we didn’t listen—there is no way we would have made it through security in time and would have missed our flight. If we had known this was their policy, we would have booked elsewhere. Otherwise, the vehicle was well-maintained and the initial pickup was easy.

Todo excelente, alquilé un auto pequeño y cuando llegué me ofrecieron un Audi A4 por una diferencia mínima. Todo 10 puntos, la atención del personal excelente

Ripped off big time by being forced to pay additional 175E for insurance the dealer already claimed to be covered. Never been ripped of by Greece people, sad. Will never go near Centauro nor CarFlexi again.

The service of Centauro Crete was disgusting. It started with them not being at the airport despite having our flight details so we had to spend the night at the airport. When we collected the car, we had issues almost immediatetly as the key would not work properly. They would not send another key fob. On the last day, the car would not start and was told we had to pay for a taxi to take us to the airport which cost £80.00.
When we got home, we discovered that they charged our credit card £600.00. We are now disputing this. Please avoid at all costs!!!

Rented a car in Lisbon, and had to pay a 185€ deposit for gas and tolls, in case i gave back the car with less than a full tank.
I didn't go through any tolls and filled the tank before returning the car, yet I only received 85€ back.
It is a nightmare to contact Customer Service. They dont reply on the phone, and the state a wait of 14 days to emails.
How can I get in touch with a collaborator to solve this steal without so many obstacles?

Η χειρότερη εταιρεία ενοικίασης αυτοκινήτου. Αρχικα καναμε την κρατηση απο booking κ θελαμε να επικοινωνησουμε με την centauro για διευκρινησεις. Καλουσαμε αρκετες φορες στο τηλ της Αθηνας κ δεν απαντουσε κανεις!!! Με αποτελέσμα να καλουμε σε αλλες πολεις για να απαντησει καποιος.( η ενοικιαση αφορουσε την Αθηνα).
Ηταν σχεδόν ολοι οι υπάλληλοι της Αθήνας αγενείς και ειρωνικοί. Μας υποχρεωσαν να κάνουμε ασφάλεια στο αυτοκίνητο €200, γιατί δεν είχαμε χρεωστική κάρτα, ενώ τους είπαμε να τους δώσουμε cash τα λεφτά που θέλουν για ντεπόζιτο.
Επίσης ενω τους επιστρέψαμε το αυτοκίνητο 2 μέρες πριν (διότι δεν είναι 24ωρα τα γραφεία τους και δεν βόλευε με την πρωινή μας πτήση) δεν μας έδωσαν καμία επιστροφή χρημάτων ουτε για την κράτηση του αυτοκινήτου ούτε για την ασφάλεια. Οταν τους ζητήσαμε να γίνει μερική επιστροφή χρημάτων μας είπαν θα το σημειώσουν και θα μας ενημερώσουν τηλεφωνικως την επόμενη μέρα, φυσικά δεν μας ενημέρωσε κανένας.
Επίσης το αυτοκίνητο που κράτησα δεν ηταν αυτό αλλά υποδεέστερο. ( θελαμε αυτοκινητο με συνδεση για χαρτες κ αυτο δεν ειχε).
Γενικα ειχαμε αρκετη ταλαιπωρία γιατι δεν απαντουσαν τα τηλ για πληροφοριες κ δεν ξεραμε πως δουλευουν μονο 7-11. Ετσι επρεπε να επιστρεψουμε νωριτερα το αυτοκίνητο, να μας πανε αεροδρομιο με το βαν τους(γιατι μονο αυτη η διαδρομη γινεται) κ μετα (με βαλιτσες) να παιρνουμε λεωφορειο για κεντρο στις 11:30 το βραδυ. Και αντιστοιχα την επομενη μερα να πάρουμε ξανα λεωφορειο απο κεντρο, για να παμε αεροδρόμιο για την πτηση μας.
Ενω κανονικα ειχαμε πληρωμενο αυτοκινητο , δυστυχως λογω των ωραριων τους ταλαιπωρηθηκαμε !

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Aurélie P
3 avis
FR
Noté 1 sur 5 étoiles
Aucune empathie
Aucune empathie. J'ai raté mon vol pour la Grèce à cause de la SNCF j'ai dû tout repayer (tgv Perpi paris, vol paris Grèce) j'ai voulu appeler pour leur dire de ne pas m'attendre à l'apérort car j'arriverais le lendemain matin (j'ai fait au mieux). Ils n'ont rien voulu savoir. J'ai pas demandé à annuler ou changer les dates ou encore me faire rembourser, juste dire que je la récupèrerais 17h après.. Niet pour eux c'est perdu faut repasser commande et payer une autre location. Ils mettent la faute sur la société intermédiaire mais c'est eux qui déclenche le délai des 12h max d'attente donc ça prouve qu'ils ne veulent pas aider et encore moins me donner la voiture que j'ai payé ! La société intermédiaire dit qu'elle ne peut rien faire et centauro non plus, ils se renvoient la balle. Donc franchement aucune empathie, inhumain j'ai juste demandé à récupérer ce que j'avais payé ! Quelle belle arnaque avec cette compagnie! Fuyez !

Have used Centauro in Athens for a Peloponesos trip for the first time and found them very good. Quick process to collect car, easy drop off. At first we were a bit scary because of some negative reviews. There were some scratches on the car and they told us to make pictures of them. The scratches were not on the contract that we signed when we left Athens. The told us that that would not matter because they knew there was some damages. And recommended us to take photo's for our own relief. It proved to be true.
Transfer to the airport was fast. I would certainly recommend Centauro.

H εταιρεία είναι απαράδεκτη. Ο υπεύθυνος είναι αγενής και επιθετικός για να καλύψει τις αδυναμίες του γραφείου που είναι διοικεί.
Με πίεσαν ασφυκτικά εως και ύποπτα να κάνω ασφάλεια κλοπής όπου και τελικά έκανα.
Τελικά όπως υποπτευόμουν μου έκλεψαν το όχημα. Δεν ενδιαφέρθηκε κανείς, δεν ήξεραν τι ενέργειες πρέπει να γίνουν. Δεν μου αντικατέστησαν το όχημα όπως όφειλαν. Ταλαιπωρήθηκα πολύ και αναγκάστηκα να νοικιάσω από άλλη εταιρία και να επιβαρυνθώ παραπάνω χρήματα. Σε απάντηση σε ερώτηση που έστειλα για να μου επιστραφούν τα χρήματα της εγγύησης της βενζίνης μου απάντησαν ότι βρέθηκε το κλεμμένο όχημα αλλά με άδειο ντεπόζιτο και γι' αυτο το λόγο δεν θα μου επιστραφεί η εγγύηση. Ποτέ ξανα με αυτη την εταιρία. Η αρνητικές κριτικές είναι πάρα πολλές. Πληρώστε κάτι παραπάνω να είστε καλυμμένοι.
The company is unacceptable. The manager is rude and aggressive to cover up the weaknesses of the office he runs.
They pressured me suffocatingly and suspiciously to take out theft insurance, which I finally did.
Finally, as I suspected, my vehicle was stolen. Nobody cared, they didn't know what actions should be taken. They did not replace my vehicle as they were supposed to. I suffered a lot and am forced to take care of another company and incur more money. In response to a query I sent to get my petrol deposit refunded they said the stolen car was found but with an empty tank and therefore the deposit will not be refunded.
Never again with this company. There are too many negative reviews. Pay a little more to be covered.

When we booked there was no indication that their office does not open till 7am. Our flight is at 8am, and they have no automatic drop off, so they expect us to drop the car after 7 and still make our flight? Impossible. They insist that the person it is booked under MUST be present to return the car… So we must return the car a day early, catch a taxi back into town, use taxis for this day’s business, and then another taxi to the airport next morning. Not happy.

Equipe sympathique.
Petite navette gratuite.
Trés bon prix.
Voiture différente de celle attendu mais plus avantageuse.

Mi sono trovata benissimo con l'agenzia a Chania (Creta) sia per l'auto noleggiata che con il personale;
simpatico, cordiale, disponibile

Well we had an indifferent experience.

On late arrival it took some time for the agent to find us, as he wasn't at arrivals, but we were delayed so that was excusable.

On collection the Deposit payable was a Problem, as they didn't accept a AMEX credit card, neither a MASTERCARD Debit card with full balance. so they charged me a $230 euro DEBIT waiver cost. so i paid over50% extra for my car hire, so not happy. But they did upgrade me to a lovely FIAT Top Sport- so that was nice.

On the holiday, we inadvertently blocked a road/track next to a gravel car park.! evidently it was a hidden access to a home - with no signs. IT was a genuine mistake, but the angry greek called the CENTAURO office, and TEO managed to call me and i was able to move the car and save the fights..

SO CENTAURO was saved by TEO, and can give them 3 stars. 2 of those stars for TEO... and his followup and good service.

We had rent a car with Centauro for our trip in Santorini. The ONE AND ONLY reason we had chosen Centauro and not another company was because they stated on their contract that they accepted Debit cards. But when we finally arrived at the pick up station, they refused it, and made us pay over 130 € (which doubled the price of our rental !).
This is a very dishonest way of dragging the customer to rent at their place and over bill them.
We will NEVER rent again and will make sure to let other customers know that they shouldn't rent anything from this fraudulous company !