Centauro Rent a Car Anmeldelser 

Non sono solita scrivere recensioni negative, ma state alla larga! Un mese prima del viaggio ad Atene ho trovato questo noleggio auto tramite booking, scelgo una Fiat Panda, circa 70€ per 6 giorni."Perfetto! Una macchina medio/piccola, comoda da parcheggiare a un prezzo eccellente!". Ricevuta la mail di conferma di booking vedo che è richiesto il pagamento di una franchigia di 1000€ con carta di credito (che non possiedo) a nome di chi fa la prenotazione, per questo annullo tutto. Decido di controllare il loro sito per vedere se si potesse fare in altro modo e dopo aver letto tutti i vari contratti disponibili, prenoto con pagamento anticipato la stessa auto con l'assicurazione premium COMPLETA SU TUTTO E SENZA NESSUNA FRANCHIGIA (>100€ di differenza), nella ricevuto di pagamento vengono specificati i termini "-1 x Additional Driver Free -1 x Full to Full+EX -1 x Piena copertura senza franchigia". Comincia la nostra disavventura, in aeroporto con altre 20 persone ad aspettare per un ora che ci portassero al ritiro. Nel punto di ritiro nessuna Panda, solo auto grandi e di fascia di prezzo più alta, attendiamo altri 40 minuti il nostro turno, mentre le altre 4 persone prima di noi si lamentavano e avevano problemi alla consegna (per via delle carte, termini del contratto, macchina diversa, sovrapprezzi ecc..), resto fiduciosa che non avrò problemi avendo fatto tutto incluso sul sito diretto. La prima cosa che mi viene richiesta è la carta di credito, dico che non è scritto sul sito e sulla prenotazione e che ho fatto quel tipo di prenotazione APPOSITAMENTE per non avere la franchigia con carta di credito, la risposta "si è scritto così sul contratto, ma in realtà quei 100€ in più sono per pagare il carburante all'interno della macchina, devi comunque aggiungere 1000€ di franchigia con carta di credito" (il carburante è comunque full to full). Dopo aver perso quasi 2 ore siamo stati riaccompagnati in aeroporto (menomale), perchè non si poteva fare altrimenti, ci tengo a specificare che in tutta questa situazione, sia con noi che con tutti gli altri clienti i modi sono stati terribilmente sgarbati e accusatori, le persone allo sportello hanno alzato la voce più volte perchè "i termini sono quelli!" intimando di firmare. Per nostra fortuna nei giorni seguenti abbiamo trovato un'altra compagnia eccellente, abbiamo pagato di più ma sono stati super gentili e disponibili, con tutte le assicurazioni incluse e senza sorprese alla riconsegna. Come ciliegina sulla torta, altri a cui ci siamo rivolti ci hanno consigliato di monitorare che arrivasse realmente il rimborso da parte di Centauro ed eventualmente contattare la polizia se non avessimo ricevuto risposta, poichè ci sono stati dei precedenti. Per mia grande fortuna nel contratto "PREMIUM" era previsto il rimborso 😂😂😂

Premetto che prima di pubblicare questa recensione ho inviato un formale reclamo a Centauro (sede italiana inclusa e questo lo ritengo ancora più triste... ) senza ricevere alcun riscontro. Considerando che ho comunicato loro esattamente quanto di seguito riportato e constatando quindi il perdurare del comportamento deplorevole nonché il totale disinteresse verso il cliente, ho deciso di condividere sul web la mia esperienza.
Veniamo quindi alla VERGOGNOSA situazione venutasi a creare alla riconsegna delle auto ritirate ed utilizzate sull'isola per due settimane (il problema ha interessato sia l'auto noleggiate da noi sia quella dell'altra famiglia con cui eravamo in vacanza...).
Al momento del check out, con aria di sufficienza, l'incaricata ha sentenziato "la macchina è sporca, vi applichiamo una penale di 75€..."
Preciso che sicuramente la macchina non era perfettamente pulita (come non lo era peraltro quando ci è stata consegnata) ma la sporcizia era riconducibile ad un pò di sabbia presente sul pianale (dal quale erano stati peraltro ABILMENTE RIMOSSI i tappetini per cui era impossibile da eliminare, pur volendo) e alla carrozzeria "impolverata" a causa del vento a 50km/h che aveva soffiato negli ultimi due giorni trasportando polvere e sabbia.
A fronte delle nostre rimostranze, l'addetta ci ha condotto da un collega definito "il manager" che, con grande managerialità, alla nostra richiesta di visionare le "condizioni di contratto" che disciplinano l'argomento "pulizia" ha risposto che lui non era Centauro, che non era tenuto a dare risposte o spiegazioni e che potevamo cercare tutto comodamente su internet perché non era un suo problema.
Un atteggiamento DEPLOREVOLE, parte probabilmente di un copione già scritto...
Ed il fondo il "manager" l'ha toccato quando, di fronte alla nostra posizione espressa sicuramente con forza e con rabbia (derivante anche dal fatto che i due continuavano a parlare fra di loro in greco senza alcun rispetto per noi stranieri), si è permesso di passare alle minacce: "siete troppo rudi, noi non vi accompagniamo al terminal dell'aeroporto perché non siamo obbligati e ci andate a piedi (2,6 km, ndr), nel frattempo segnaliamo i vostri nomi alla Polizia Aeroportuale così vi trattengono e vi facciamo perdere l'aereo!"
Ma stiamo scherzando? Ma come si permettono di trattate così i Clienti?
Ho trovato comunque, al rientro in Italia, nelle condizioni generali il passaggio sull'applicazione della tassa ulteriore "nei casi in cui sia richiesta una pulizia aggiuntiva a causa dell’auto più sporca di quanto ci si potrebbe aspettare dall’utilizzo normale del mezzo".
Auto più sporca di quanto ci si potrebbe aspettare...ma che significa? Cosa vuol dire "ci si potrebbe aspettare"? Utilizzando l'auto al mare e girando per spiagge non ci si può aspettare di trovare un pò di sabbia sul pianale? Quanto costa un lavaggio con aspirazione degli interni a Rodi, considerando che a Roma si pagano al massimo 18€ per un SUV?
In Italia queste sono clausole VESSATORIE e l'importo di 75€ che ci è stato addebitato (o meglio scalato dagli importi trattenuti inizialmente dalla carta) si configura come una VERA E PROPRIA TRUFFA poiché giustificato da considerazioni assolutamente soggettive ed infondate.
Pertanto....STATE ALLA LARGA DA CENTAURO. Sia sull'isola di Rodi sia nel resto del mondo ci sono compagnie di noleggio veramente professionali che non conquistano i clienti, come fa Centauro, con prezzi più bassi della concorrenza per poi arrotondarli con mezzi SQUALLIDI e di BASSO PROFILO.
ASSOLUTAMENTE DA EVITARE!

Κατά την παραλαβή του αυτοκινήτου (14/8 με απειρο κόσμο και προχειροτητα) το όχημα είχε ένα πρόβλημα στον καθρέφτη και μου έδωσαν άλλο που είχε βρωμιές πάνω στο κάθισμα του συνοδηγού και στην καμπίνα. Δεν αντέδρασα εκείνη τη στιγμή για να μη χαθεί ακόμα χρόνος και διότι ποτέ και καμμία εταιρεια τις εκατονταδες φορες που έχω νοικιάσει αυτοκίνητο δεν μου έχει πει τίποτε για την κατάσταση στο εσωτερικό του.Στην επιστροφή μου χρέωσαν 75€ για καθαρισμό κι όταν αντέδρασα ο υπεύθυνος του καταστήματος που έτρωγε πατατάκια μιλώντας μου είπε ότι «δεν είμαι άντρας» διότι δεν παραδέχτηκα ότι λέρωσα το αυτοκίνητο εγώ και προσπαθούσα να αποφύγω την πληρωμή.
Μπράβο σας για την αναίδεια και τον επαγγελματισμό σας!

Rented a car from Murcia Centauro. Booked in advance on website. Excellent service and hassle free. Caught the shuttle bus just outside the terminal building. No waiting at all to collect the car. All staff friendly and polite. Easy return process. No pressuring sales. Would definitely use again and recommend to others. Much better than an experience we had using a different well known car rental previously.

Booked a car rental months before arrival and pre-paid for everything. Upon collection, I was told to bring a credit card which I had but the venue stated they only took visa credit and no other payment methods which I had (Amex, Visa Debit or MasterCard). The staff were rude and told me to go to another car rental place instead. Do not book if you want a good experience in Athens.

We rent a car from Athens Airport. One lady was waiting at the arrivals to collect all the people who booked a rental with centauro; she started shouting at a couple assuming they did something wrong with the booking. The man, with some difficulties with the English, was trying to explain his side of the story with a reservation on his hand.
We walked outside the airport, to get to the meeting point where a driver was waiting for us (the rental park of Centuro is not at the airport, but around 20 minutes outside in the middle of no where);the driver was expecting to "store" 13 people into a 8 seats van. He literally imposed to me to sit on the knee of my husband (no way). 2 Spanish girls accepted to sit on the van boot with the luggage; 20 minutes after trying to convince as many people as possible to jump and squeeze into the van, a man with a baby and a pregnant lady arrived, they were with centauro rental as well. The driver then started to shout at us saying that someone should have left his seat in the van to give priority to a pregnant lady...
After 40 minutes we arrived at the main site, the employee tried to make an additional assurance (we already had one with a third party assurance company) for another 250 euro..
I think it is the most unprofessional and rude place where I've even rented a car in my life...

I was late to collect my car because my flight was delayed and as a result there was no car and no refund. I was just told “The money is gone”. Go to a reputable car hire in future.

Centauro am Athener Flughafen ist ein unseriöses Büro, das darauf angelegt ist, die Kunden zu schikanieren und abzuzocken. Erst wurden wir dazu gedrängt, 300 Euro zusätzlich Versicherung zu zahlen, da unsere Kreditkarten angeblich nicht funktionierten, dann war unser (normal sauberes) Auto bei der Rückgabe "zu dreckig", weswegen wir noch zusätzlich 75 Euro Reinigungsgebühr zahlen mussten. Unfreundliches und freches Personal, nie wieder Centauro.

Escroquerie : pour vendre une assurance supplémentaire de 300€ ils refusent de prendre une CB pour caution alors qu’il s’agit d’une carte de crédit.
La caution avec la CB pour l’essence fonctionne mais pas pour la caution du véhicule… obligation de payer 300€ supplémentaire pour ne pas se retrouver sans voiture… honteux.

They are a SCAM company, they have a system to trick customers and charge them for anything they want.
At pick-up, they said they will put a "pre-authorization" for gas (!) on my CC and will remove it when you return it full. They lied, It was not a pre-authorization, it was a charge.
They told me the car has several cosmetic issues, and refused to do a car inspection with me, told me to go pick up the car from the parking spot and do my own (hoping I will miss some of the damaged).
When I returned with the tank full, they refused to give me the full refund for the "gas pre-authorization". They first tried to blame me for two exterior damages, but I had a video that proved they were pre-existing. Then they found a small stain on the back seat that looked it was there for months (I rented the car for 2 days and it was only me and my wife, noone sat in the back). They refused to return the gas pre-charge and told me they will keep it for the stain.
I did not accept, and they REFUSED TO GIVE ME A FINAL BILL, and also refused to give me their business card, or the name of the manager. They told me to leave.

This is their business model, to pre-charge you and then keep your money. Stay away.

Horible experience, stay away from them. Problems with credit, debit cards, no way you can switch drivers, or a payment method if you made reservation. Staff is very rude, no wi fi connection. At the end, they told me if you don't like it go somewhere else, which I did, and that was the best decision.

WARNING – Systematic Scam! This is no accident – it’s a scheme!

I don’t even know where to begin – what happened to us here was an absolute DISGRACE and borders on FRAUD!

We had booked the car in advance for €394, including all insurances, young driver surcharge, and all fees. Everything was clearly laid out and confirmed. Then, when we arrived at the counter, they suddenly tried to charge us over €750 – by simply adding all the insurances that were already included again on top. Seriously?! It became immediately obvious that this wasn’t a “misunderstanding” – they were clearly trying to pressure us into signing and paying quickly, hoping we wouldn’t question the details.

The employee didn’t care at all what the system showed – she just wanted us to “confirm and pay right now.” Luckily, we had a native speaker in our group who followed the conversation closely – otherwise, we probably would have fallen for it. When she realized we wouldn’t be fooled, it got even more brazen: “Then book it again if you think your price is right.”
So that’s exactly what we did – and guess what: The original price was absolutely correct and still available online.

And the best part? At the desk right next to us, they were pulling the exact same stunt on other customers. Again with paper, pen, and made-up numbers – trying to get people to sign quickly without realizing what was happening. This is not an isolated incident. This is a calculated tactic. A systematic rip-off – on autopilot.

So:

🔸 Check every number
🔸 Don’t let them upsell you
🔸 Don’t sign anything without reviewing it carefully
🔸 Bring all documents (screenshots, booking confirmations, T&Cs) printed out

If they start saying, “You still need this insurance…”, know that you’re about to be scammed.

The service was awful – rude, arrogant, and completely hostile to customers.
The only positive thing? The car itself was in excellent condition – nearly new and technically perfect. But what good is that if the first thing they try is to cheat you out of hundreds of euros?

Bottom line:

➡️ Never again!
➡️ Shameless company with a built-in scam system!
➡️ Warning to everyone: Watch closely and don’t agree to any “extras” you already paid for!

Horrible. Stay away from that company. They are scammers from the beginning to the end!!! When we got there they told us we have to pay 300€ upfront for insurance or €1,100 after. They also wanted to charge €100 for a second driver! They are not anywhere near the airport. They are in Markopoulo area and if you decide not to rent from them you are stuck in the middle of nowhere. Their bus took almost an hour to show up to the airport. When they say airport Athens location they are just misrepresenting the truth. Stay away from them!

Achtung Abzocke! Maximal unseriös!
Mit absichtlich falsch gewählten (aber perfekt ausgesprochenen!) Worten - damit es für dich absolut unverständlich wird - wirst du maximal unter Druck gesetzt Versicherungen abzuschließen, die bereits über die Vermittlung vorab gebucht wurden. Es wurde wortwörtlich gesagt, dass wenn wir die extra Versicherung nicht abschließen, es im Ermessen des Mitarbeiters liegt, ob wir den Deposit in Höhe von 1500€(!!!) zurück erhalten oder nicht. Alles auf eine absolut unterirdische Art und Weise. Unbedingt meiden - besonders die blonde Mitarbeiterin!

I got scammed 2x by these thieves—first, when I picked up the car, they charged 40 euro, claiming I arrived after hours. In reality, I was on time at the shuttle pick up, but waited almost 30 minutes for the shuttle to arrive which caused a late arrival (of two minutes) at the office a few kilometers away. Four other customers were arguing the same experience. The second theft occurred while returning the car. The thief claimed (within seconds) he found TINY scratches on the front of the car. I showed him the video I took that clearly showed the scratches, so he dropped it and then found some even tinier scratches (the car had similar scratches on every panel) on the back of the car. My grainy, night-time video on this poorly-lit side of the car was less conclusive, so he charged me $290 for microscopic scratches I’m sure I didn’t cause. Don’t use this company, they will scam you.

Hi, I am gathering cases of people they feel they have been scammed by Centauro in Greece (with a special focus at Heraklion Crete). There have been multiple people having very similar experiences, suspiciously similar...(especially with car damages - under the front bumber). If you feel you have a similar case and you would like to join us please contact me or reply here. Please be minded that if you don't buy their very expensive insurance, they will find a way to charge you, EVEN if you have a third party insurance!!!! I was charged for a damage I am 1000% sure I didn't do. I even have myself on a video the day of the pick up saying that their practices are weirdly sketchy and I am sure they will find a way to charge us at the drop off...and that is exactly what happened three days after. Pantelis, discovered the damaged within seconds....although it was underneath the car...We asked them to provide evidence that the damage was not there on our day of the pick up, and they said that this was our responsibility...to look UNDERNEATH the car and check for damages...and given we didn't do it...they have the right to assume this was us we did this...(ALTHOUGH WE BARELY DROVE IT...AND IT WAS FOR 3 DAYS PARKED ON AN ASFALT PARKING...WE DID NOT GO TO ANY PLACE THAT A DAMAGE LIKE THAT COULD HAPPEN LET ALONE THAT A DAMAGE IN THAT EXTEND WOULD BE UNDERSTOOD/HEARD/FELT/KNOWN BY US WHILE HAPPENING...WE WERE EXTREMELY CAREFUL WITH THEIR CAR GIVEN THEIR VERY OBVIOUSLY SKETCHY BEHAVIOR...STYLIANI EVEN SAID TO US THAT IF WE DO NOT BUY THEIR INSURANCEON THE TOP OF THE THIRD PARTY FULL COVERAGEWE HAD ALREADY PURCHASED THAT WE SHOULD BE READY TO PAY AT LEAST 350 ON THE DROP OFF!! I HAVE ME RECORDED ON A VIDEO THE DAY OF THE PICK UP PREDICTING WHAT WILL HAPPEN WHEN WE GET THEIR CAR BACK..). These are practices that should not be tolerated. I am from Crete and this is not the experience the visitor of my island I want to have, so I am covering the cost of the lawer, if you feel you have a similar case please contact me on social media. I am very easy to find. We already have cases almost identical with Styliani, Pantelis, and other employees of the branch. Lawer has been contacted, and we are planning to file a lawsuit against the branch in Crete. (While we were there -within 5 minutes- another identical case with ours...happened. A colleague of mine a week earlier, had an identical case as well....and reading the reviews here...I am amazed on how many people had the exact same "damage" and practice experienced. If you don't by their very overpriced insurance, they find a damage in your car within seconds...and then they are beyond rude in their behavior...and when I demanded proof the damage was not there on the day of pick up...and tried to warn others for their scam, Pantelis (who gave me a fake surname when asked him...and his colleagues would not know it as well...cover him up like a mafia), was screaming at me (after I was forced to pay). So, please...if you have a similar case, join us! This scam needs to be investigated at least...

Sono stato truffato, mi hanno addebitato 110€ per un graffio insignificante sul cerchio, e che soprattutto non ho causato io, ma purtroppo non avevo fatto la foto al momento del ritiro, avevo percepito non fossero affidabili e seri il giorno del ritiro dell'auto sia per il ritardo di un'ora per venirci a prendere in aeroporto senza avvisarci e senza poi giustificarsi sia per l'arroganza e maleducazione del personale in ufficio dopo il mio rifiuto a fare un assicurazione aggiuntiva proposta do loro. Andate altrove, ci sono tanti altri autonoleggi, ma loro assolutamente NO. Leggete le recensioni tante persone truffate

They even gave me the wrong car, number plate not matching the contract. Tank not full and damage way in excess of the report. They tried to charge me for the missing fuel, lucky I had photos to show but as I only noticed 5 miles down the road they claimed this was not proof. I argued, they backed down. All very charming - just not straight forward to deal with. I got a cheap deal through easyJet, I’d rather have paid a bit more elsewhere. Avoid

I had a horrible experience with this company.

When I went to pick up the car the lady at the counter went through the usual stuff and as expected offered extra insurance. I was expecting and am used to this. What I am not used to was the extreme pressure put on me to accept and pay the insurance. After refusing the extra insurance a number of times she resorted to threatening and bullying behaviour, bordering on the abusive. Talking about how busy the island is at the moment, how common it is for cars to be scratched when parked, etc. She got her colleague to join in and they teamed up trying to convince me. This went on for a few minutes and she gave the impression and I began to realise that if I did not pay for the extra insurance they would indeed find something to charge me. At one point she said "if we find one little scratch it's going to cost you €350". I can also see from other reviews that this exact thing has happened to other customers. I did not want the insurance, I did not need the insurance, but I did eventually cave under the intensity of the pressure as I just wanted to get out of there. The insurance was almost 3 times the amount of the rental on top. Honestly it ruined my whole weekend in Corfu as I couldn't stop thinking about it.

The thing is, it was only a 2 day rental. I will be back to Corfu at the end of the summer for almost 2 weeks so had my experience not been so bad I would certainly have gone to this company again. Now I will be renting a car from a different company so they have lost a lot of money from me.

So my advice to any potential customers:
Avoid this company as they are not pleasant to deal with and if you don't pay the extra insurance they will probably try and charge you for imaginary damage (as you can see in other reviews).

My advice to Centauro:
Stop bullying your customers. It only loses you money in the long run.

First the positives: the office is in an easily accessible location at the airport, fast car pick-up.
BUT the negatives that I have never encountered anywhere else:
-the car was wrecked, practically no battery was intact, the door was difficult to open because of this, leaving garbage in the car
-it was discovered while driving when the oil light came on: no oil, no windshield washer fluid (less important)
-customer service consultation: let's buy the oil, pour it in.....then they will refund it.
-we have been waiting for the refund for a month, they haven't sent anything, they just ignored it.
Well, that's it, I wouldn't choose them again.