Cat Tree UK | FR | DK | IT | NL Anmeldelser 

Great offering of cat trees - delivered as per promise and product is fantastics!

I've bought two cat trees from Cat Tree UK. I've had no problems with either. Delivery and quality of product has been great.
Most importantly, my cat loves them. One is an outdoor tree and another is a wall tree. Both have a good design for the cat to enjoy.

Overall, I’m happy with the service. There seemed to be some issues with communicating the order to the courier, but the team was very responsive and resolved any problems quickly.

We purchased a 3 tier model from Cat Tree UK to replace an item made by another manufacturer, which although expensive - was really not fit for purpose and last for only 2 years. From the start, CTUK were very efficient in their communication and the level of service was first class. The item arrived within 4 days and where the quality was clear to see. Very well made, easy to assemble and ultimately solid as a rock! As with most things cat related, I did expect some trepidation from our little boy - how wrong was I! He was straight in from day 1 and has slept there every night since. Brilliant product and highly recommended.

Return customer, I have purchased from this's company twice about 8 years ago and the outdoor cat tower still look good. Very sturdy and robust.

Great product. Good quality and sturdy. We bought big barrel for our Persian and she is one happy girl. There was a small delay with delivery because barrels had sold out but I was kept informed of when I should expect delivery and it came in the time frame. The DPD tracker didn’t work but I trusted the process and it turned up! Good small business selling quality products.
Highly recommended

Delivery took a little longer than I'd hoped but given it was Christmas that was understandable. Communication was great and so is the cat tree, although our cat hasn't quite warmed to it yet.

Lovely sturdy cat tower, as usual xx we only buy cat furniture from here due to its quality and durability, I wouldn’t do anywhere else xx thank you!

I’m really pleased with my purchase from CatTree UK. The cat tree arrived quickly, was well packaged, and the quality is excellent for the price. It was easy to assemble and feels sturdy, which is important as my cat is very active.

My cat took to it straight away and clearly loves having multiple levels to climb and relax on. It looks good in the room too, which is a bonus. Overall, a great buying experience with good communication and a product that does exactly what it should. I would happily recommend CatTree UK to other cat owners.

A review of two halves…..

First half - Excellent

My initial experience with Cat Tree UK was excellent and cannot fault the communication or the quality of the assembled outdoor cat trees that were received, plus the cats love them. Total cost £490

Based on this experience, I further ordered another two outdoor cat trees, one assembled and the other self-assembly – Total cost £204

Whilst waiting for the delivery of the second order, I then ordered an inside cat tree cost £131 – There was a delay on despatch with this item as it needed to be shipped to the UK. Not a problem.

Second half – A different story

The two outdoor cat trees arrived and the assembled one was great but there were issues with the self-assembly one. I contacted Cat Tree UK to advise there was an issue, and was taken aback by the lack of customer care and the patronising emails received.

As a gesture of goodwill I was offered a replacement base & pole, which I refused and requested a partial refund. Am yet to receive a reply to this email.

Due to the tone of the emails, I decided that I didn’t want to deal with a company that has a lack of respect for customers and therefore cancelled the order of the indoor cat tree. This process was easy as my order hadn’t been despatched…… and refund has been received.

Moral of this story…. If the customer care and tone of the emails had been friendlier, I would have accepted the replacement items and not cancelled my order!!

18.12.2025 UPDATE
The item WASN'T lifted by the post only as mentioned in the reply!

Although I had a slight problem with my order, the customer service was excellent and I received a replacement item very quickly.

We bought a great quality cat tree from here! It’s very big (we ordered the Maine Coon one) and our British short hair cats treat it like a palace! Easy to assemble too. Customer service was also brilliant and friendly as we were accidentally shipped the wrong part but they were really fast at responding and got the new part sent to us really quickly. Would definitely buy from here again!

Quality product. The online photo did not do the outdoor cat house justice.

I would not hesitate to invest in any of their equipment.
I have found this house sturdy and well built and an eye to quality.
Should last for years

This is my second order with cat tree and with no problems at all and I love their cat trees and so do our 4 cats

Third order from this company. Products are consistently great quality and I'd consider good value for money (I always buy in the sale though).
Delivery was quicker this time too, only a few days from order.
Will definitely buy from here again.

Excellent customer service, when the cat tree I ordered was out of stock they sent me a larger one that contained the same components, so I could still build the tower I wanted, at no extra charge. They emailed me immediately and were always very quick to respond and address my queries. The cat tree itself is excellent, very sturdy with soft cushions, it's stylish, and actually big enough for my Siberian cat to be able to lounge comfortably on it. Can't recommend them enough!

Ordered on the 30th October for my cat’s birthday present. The website states that 98% of orders are delivered within 3-5 working days and if this isn’t achieved then they would send some cat toys with the order. My order took 10 working days to dispatch (I ordered at around 7am) and I never actually received a dispatch email. My emails were replied to quickly which was positive but for several days in a row I was told I would be sent a tracking number but wasn’t. I never actually received an apology for the delay or any of the promised cat toys so don’t read that on their website and expect it as you’ll be disappointed. One of the scratch pads also arrived dented sadly…hasn’t stopped my cats enjoying it but for £180 I would have hoped for an undamaged item.

I would 100% recommend this company and the items and service they provide. I bought a cat tube/pillar type tree for my cat. She absolutely loves it. She can play on the levels in the tree and sit or sleep very comfortably on the top. It is sturdy and a good size for her. Great quality and exactly as described. Just what I was looking for. The tree came to me quickly and well packaged.
My lovely cat and I are very happy customers. Thankyou

Excellent customer service and very quick delivery. The quality of the cat hanging bag was stunning, thick and it was just beautiful I loved it 😻 my cat sadly didn't use it but that's nothing to do with the cat bag itself she is just an outdoor cat, but it was donated to a cat rescue and the new kittens absolutely love it and make use of it all day everyday so I'm very happy 😊

Fabulous. Very happy with the quality of the product it is excellent, I have a large sturdy British blue and this is perfect for him.
Customer service amazing I recommended to a friend who ordered too.