I received my order today. The lights were well packed and arrived in good condition. I would give five stars, but since I placed the order two weeks ago, I heard nothing from Caradok about progress... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Positives-had the bulb I needed. Quick delivery. Negatives-Over packaged, box too big with lots of polystyrene just for one tiny bulb that wasn't even in its own protective box. Postage cost as... Vis mer
I'm trying to return a product and the returns forms on the website won't load/have errors. You have to complete a returns form to get your money back, so this is convenient for Caradok.... I've me... Vis mer
Selskapet har svart
Product arrived broken. I have phoned twice, emailed, used the chat function - Ignored each time. No accountability or customer care program that I can see.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Caradok was established by a team of electrical designers and engineers with a shared passion; to make stunningly crafted architectural electrical products that are design classics. We look to create detailing to overlooked parts of your home. We have over 40 years’ experience in the electrical industry, we design and develop switches, sockets, indoor and outdoor lighting and other hardware that is understated but above all, built to last. Today there is often far too many choices for every part of your home refurbishment and this can be extremely daunting. By contrast, we focus on classic designs that work both in a modern new build or in a listed period property. Our focus is entirely on building durable, classic products that are highly tactile. The weight and finish of each item we produce is checked and quality controlled, even down to the resonance each click of a toggle or switch makes.
Kontaktopplysninger
Storbritannia
- caradok.co.uk
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 16 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
BADLY RUN COMPANY DO NOT USE
Delivery still not received weeks later
E mailed them several times to cancel as they do NOT respond to any e mails sent to them and no phone number to ring
I have contacted American Express to complain about this badly inefficiently run company.
I’m happy to change this review and not…
I’m happy to change this review and not write about what’s happened if Caradok can actually get back to me.
Excellent service and excellent items!
Zero stars
Order placed 6th April, no delivery, no shipment notification, no response whatsoever.
Item not received & impossible to contact co
Placed an order on 3 April & have received no update. Have chased via their email, the website chat (that is not responsive), their phone number, which diverts to a mobile number which goes to voicemail where the mailbox is full. No response at all which is shocking, I have no confidence in ever receiving the order which thankfully is only minimal value. Like others I wish I'd read these reviews before ordering.
No response
Hi, i placed an order on 24/03 and still have not heard from Caradok, I have chased via their website email, the website chat (that is not responsive), their phone number and emailed directly. No response at all which is shocking.
Ordered goods on 1st March and my…
Ordered goods on 1st March and my emails not answered. Several phone calls when I’ve been told goods just going through QC telephoned yesterday told goods would be dispatched for delivery today and I’ve had nothing. Lack of communication is appalling and no apology for lateness.
Steer clear wish I had read these reviews before ordering
Item arrived safely and quickly.
Good all round shopping experience
Easy ordering process, good communication about my order and prompt delivery.
New fluorescent bulbs for bathroom mirror
Great service, and very responsive in dealing with an issue before dispatch. The bulbs were well packaged and exactly as required. The only downside is that I can now see my face clearly in the mirror.
Absolutely delighted
Struggling to find the right bulb for our antique lamp but was delighted to find the bulb on the Caradok website.
The ordering was easy and very straightforward, and the price was such a pleasant surprise that we bought ten!
Delivered with plenty of wrapping so no broken bulbs.
Absolutely delighted.
Bit slow on delivery but goods are…
Bit slow on delivery but goods are brilliant big thanks

Svar fra Caradok
Very happy customer
Very happy customer! Managed to purchase some old style lightbulbs at a competitive price with prompt free delivery, thank you.

Svar fra Caradok
I received my order in good time.
received my order in good time.
Since writing this review I have more to add, I have now tried all 3 light bulbs and each one blew as soon as connected. The 1st one tripped my electrics, I tried one in my up-lighter lamp and it blew and also blew the fuse in the plug so all 3 were useless. I wish I'd read the reviews of this company before I'd ordered. I would now like a complete refund so am awaiting a reply to this review. Look forward to hearing from you.

Svar fra Caradok
Ordered two cooker hood bulbs from…
Ordered two cooker hood bulbs from Caradok. I didn't get any email receipt from them and read some of the online reviews and was a bit dubious as to whether they would arrive. I was pleasantly surprised how quickly they arrived and nicely packaged. I would definitely use you again. Thanks.
Awful
Awful. Don’t respond to emails. Order made last month and still nothing! AVOID AT ALL COSTS
They didn't send my order.
I bought an extension lead from the company and they didn't sent it. I tried to contact them three times, they responded after a second email and told me that it would be send in a few days. After past that time I tried to contact them again and they didn't even respond my email.
Excellent responsible, careful and informed service
Excellent responsible, careful and informed service. I needed an unusual brand of bulb that is hard to obtain, but I was not able to identify the make or size of the sample I have in my possession. A representative I spoke with on the phone managed to confirm the identity after careful research - and he sent me several replacements most efficiently. Very professional and reliable all round.
Purchased 5 new light bulbs
Purchased 5 new light bulbs, tried three and one blew, tried another and it blew,not tried last one. these are not fit for purpose but sent three emails and one computer message to sales but no reply. wont sent returns label and if I post don,t think they will refund.
Would never use again
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







