Caker Street Anmeldelser 

I recently order a cake for my husbands 60th birthday. When it arrived I was very very disappointed, icing was shabby and missing off parts of the silver serving board, the laser cut picture in the top (I thought it was going yo be actual design with icing!!) was truly rubbish , very uneven and just stuck on the top . I contacted them regarding how I felt and they don’t bother to answer you! Please do spend and waste your money on this company. I was so disappointed

Unfortunately despite the cake being well presented and just as it looked in the picture the customer service let this company down.

The process of ordering was complicated by a very odd booking system and which I had to go back snd forth several times before they got the order right.

Despite me going to great lengths to explain the need for the cake to be delivered on time, it was late. Resulting in me being an hour late to my daughters milestone 30th birthday dinner which ruined her significant and special day.

Whilst waiting for its arrival, my attempts to request an ETA to enable me to contingency plan, were ignored causing undue concern, anxiety and disappointment. They became uncontactable by both landline and WhatsApp.

When the driver eventually turned up she refused to deliver it to my door and I had to greet her outside. She offered no immediate apology so I asked what had caused the delay to be greeted to a insincere slightly defensive explanation.

In circumstances whereby your customers are reliant upon your service for significant life events and to create lasting memories, the very least you can do is ensure that timeliness is on par with the quality of your product.

It is basic common courtesy to communicate with your customers and give sufficient advance notice in the unfortunate event that you are going to be significantly late. I had to chase you and was greeted with vague, unhelpful responses, then 'radio silence'

To date no apology, the offer to provide this feedback directly ignored.

The score is bumped up to 3 for fairness and balance purposes. The cake was fab 👌🏽

the best cakes ever been using them for 3 years absolutely amazing 🤩

I was sceptical at ordering a cake online especially as it was expensive but the cake arrived on the promised date, looked just like the picture and tasted good! It was a rock/guitar cake for my husbands 50th and I was so pleased it looked great

Excellent service! Cake was delivered on time and packaged well and secure for delivery. Cake tasted great and soft and delicious. Great for every occasion customised to your liking.

The cake is absolutely amazing. When I
Opened the box it literally brought a tear to my eye on how beautiful it looked. This cake is for my fiancée birthday . I can’t wait for him to see it. Not enough words to say how amazing it is. Delivery was quick !!

Great service easy to order

Very good customer care and follow up on important family occasions. Excellent record keeping.. well done for remembering details of my previous order...

Cannot fault the full process of ordering the cake I chose from caker street, it was delicious the cake I chose delivered perfectly packaged so well cannot fault it, updated on delivery delivery time kept well informed. Would definitely recommend if you are ordering a cake cannot go wrong with this company

The birthday cake was great, everyone loved it, thank you very much!

I was concerned about what the cake would be like after being in transit however it was very well packaged and arrived in perfect condition. It also looked just like the website picture. Very happy and would definitely recommend 🤗

I have used Caker Street many times and have never had a problem and the has plenty of jam and cream inside. The cakes are delicious!!!

Correspondence was excellent, so helpful in designing the perfect cake for me… thank you

I ordered a First Holy communion cake for my daughter. It arrived on time the day before the event. It was delivered in perfect condition packaged securely.
The cake itself looked flawless and the taste was amazing.
Thank you.

Amazing service and delicious cakes! I always order from Caker Street every year for my sons’s birthday and they never disappoint. Delivery is always on time and good communication between the company, courier and customers.

AVOID! Ordered a cake for an occasion, never arrived, was told a refund was processed, still waiting on the refund weeks later, ignoring all communication, please do not waste your money on this poor business.

Fantastic cake for sons 21st. Will definitely be ordering again.

Easy to order and fast delivery. Xx

Easy to use website, and delivery choice is good to get organised.

Once we get the cake we can rate delivery, quality etc.

Absolutely disgusting service the cake was delivered and the cake is a mess
Avoid this company i wish I could upload pics ruined my 3yr old daughter birthday