Caker Street Anmeldelser 

Absolutely delighted with the cake we received. I explained how we needed it to look for our autistic son and they got it spot on. The attention payed to the detail of the characters was great. It was well packaged and arrived in excellent condition.

18 birthday cake for my son. Well I can honestly say it’s the best cake I have ever seen. The detail and the design was amazing. Delivery was great nice and secure. He loved it thank you caker street I will definitely recommend.

Happy with the on line order fast response.
Choices for diet requirements.Pretty animations for kids birthday.Order done promptly and just need to see the cake for further feedback

My cake for my sons PhD / birthday celebration arrived completely smashed with the lettering all smudged
Totally ruined the celebrations
Under Consumer law you are entitled to a full refund from the retailer regardless of the courier perhaps causing the damage .
I’ve requested my refund but will revert to the small claims court if not received. Do not use this company

NOTE.. Don’t buy from them.
Damaged cake and a disappointing customer service
If I could gave no stars I would. Do not use them. Even though you send photos they still can’t make an informed decision.

The cake arrived damaged, with icing and decorations spoiled and the cake shifted on its board. I sent clear photographs straight away. I had ordered it for a party the next day, so this left me without a suitable cake at very short notice.

When I called, I was told an alternative might be sent once I provided photos.
After I sent them, I was told I would need to return the damaged cake for a full refund. I explained that I could not arrange to post a perishable cake while preparing for the party and leaving for a holiday the next day. I offered to make it available for collection instead.

The damage was obvious in the photographs, i. I did not receive a practical solution when I needed one. They weren’t bothered that a five year old didn’t have a cake of her choice on the day.
Very disappointing experience for an important occasion. £145 for nothing!! I feel as if they’ve just taken the money out of my account and received nothing for it.

Bought a birthday cake and cup cakes for my sons birthday which came to £300. We were so excited as the (AI) designs that were created looked brilliant. Received the cakes today and couldn’t be more disappointed! The cake looks half finished to the point I have to get creative to try and finish it off and the cupcakes are a total mess. Do not waste your money on AI generated designs that humans can’t recreate

This is worst company I have ever interacted with. After the cake came as damaged, this was promptly returned and after chasing a few times I was told this would be refunded. I have been following up on emails and WhatsApp for over a month and there is no response let alone a refund. Please stay away and purchase with caution. I'll be taking it further as the company is ignoring all requests to give me back my money.

Would not recommend this company at all. We are waiting to hear how trading standards will handle the case. Cake did not arrive in the condition we required for an 18th Birthday Celebration. The long emails and ignorance that followed has made us remember why local is better than organisations where they just don't care.

Easy to order online. The only place I could find a sponge bob cake.

The presentation of the cake was excellent, exactly as shown on the Caker Street website, and it tasted absolutely delicious! Highly recommended!

The cake is absolutely perfect! My son is going to be so happy tomorrow when he gets his WWE cake :)
Delivery was very easy and the cake was boxed up so well and very protected.
Will be ordering again!!!

So easy to place an order. Great variety of cakes.

Thank you so much for making my baby’s birthday cake! 🎂💕 It was absolutely beautiful and tasted amazing. Everyone loved it, and it made my baby’s special day even more memorable. 🥰 The attention to detail was perfect, and you can really see the love and care that went into making it. Highly recommend! 💖✨

Very delicious cake - pusheen themed with customised message

We picked up & could see other cakes being made that looked great,

Exactly as we specified. Family enjoyed & ate the whole thing

fao Manager Caker Street

can someone please contact me !!

I had no calls to let me know it was being delivered i called 20 time only to be met with an answering machine again i have had no response to my emails which I sent well in advance. the cake was booked for the day before the event to avoid disappointments and to be delivered to a specific address and i was to be called in advance none of this happened.
The person who the surprise cake was for was called by managers to say their cake was in an office as we had same surname and were booked into a caravan hiding 2 doors away !! thanks for spoiling a surprise party that had taken 3 mths to plan !

when it eventually arrived for the party we were disappointed to find the macaroons were all fondant not macaroons I am sorry what is the point in buying someone a macaroon Cake where they aren't real, the gold declarations were inedible as they were plastic. i at least expected chocolate balls. the drip effect looked more thrown on than dripped for £150 cake i expected more !!

I have never actually complained about anything before but this really upset me I thought as you were a next day delivery giving you from Wednesday to Friday would allow extra time for presentation and detail to be refined especially if you're doing these on mass.

once we eventually got to serve the cake was a butter cream mass the cake to butter cream ratio was excessive !
I'm not sure what you were levelling your cakes with but the gaps between them were like volcanic crevices. it was more butter cream than cake which again upset the 50 plus cake lovers at the party. most of the cake was returned.

so, thank you ( sarcastically) for spoiling a surprise party and I am completely let down by the standard your company apparently portrays themselves to be.

I will await a response from a manager to resolve this issue.

nb I have called emailed and even attempted to WhatsApp since the 22nd of August and had bo reply from your company.
Donna Homer

The cake arrived a day late and was very damaged on arrival. Even if it wasn’t damaged, it wouldn’t have looked like the photo advertised. Customer service was then very poor and unresponsive and slow. Really disappointed.

They were very helpful and created a mock-up of the cake.
Useful that they deliver because I couldn't carry this cake on the tube!

I ordered a cake for my daughter’s 8th birthday party. It arrived completely toppled over inside the box, squished and a pile of slop! Despite that, the cake didn’t look like the one I had ordered, the pattern on the icing had melted and dripped down. The overall attempt was poor. The cake also did not taste nice. We ordered a chocolate cake but it was completely inedible.

I emailed to complain nd they said I had to return the cake within 24 hours but had not provided any return packaging, labelling or return payment. They do this on purpose so that you don’t fulfill the 24 hour return policy.

Really surprised that this company has not been reported to Trading Standards - the company appears to be completely unfazed by British consumer law.

There are a variety of cake options available, which look fantastic in the internet pictures. I ordered one - my folly was to not read the reviews beforehand.

The item arrived squashed and damaged a day before the party. I assumed, like any good company, they would refund for the loss (even if partially).

Their automated email came through saying ‘sorry’ but cakes can arrive damaged in transit. We were required to return the cake to a location in Southall, London (at our expense). Clearly we could not return the cake a day before the party. And even if we could - why should we incur the expense of returning a damaged cake?

Responses from us to their email were simply met with the same automated email sent out again and again.
Several telephone calls (diverted to foreign call centres) went unanswered and conveniently to voicemail.

To add insult to injury, we subsequently received the following e-mail:

‘As the cake has not been returned to us for further review, management will be providing a 20% refund on the order amount as a goodwill gesture and resolution from our end.’

Never heard from them again.

The most troubling thing was that one of the fondant decorations adorning the cake, when cut into, was made from polystyrene (no warning about this).

I tasted the cake (after the event) and it’s not a decent cake that you pay top money for - certainly not worth £80+. No moist soft inner or proper buttercream.
The fondant tasted like fondant but the insides (although edible) appeared processed and manufactured as if they had been run through a factory on repeat. It definitely didn’t seem like it was handmade by a person.

I’m amazed that these cakes are plastered all over the internet ready to entice the next unsuspecting customer.
I have absorbed the loss as there’s no way of getting the money back from this unscrupulous company but obviously I would never buy a cake from them again.
I will stick to local, small businesses where customer service, quality and health & safety is paramount.

I ordered a car themed cake for my son’s 3rd birthday and I’m so glad i did it from you guys. I got the cake on time and it looked exactly like the one I saw on the website thank you so much , they also had some ice inside the bag so the cake would stay fresh and I really appreciate that couse they do really care about the customers not just their money. Definitely will order again