Ordered a map of our small hometown. I was disappointed that the majority was just plain white indicating farmland. I was hoping for more detail of the town. Not many of the streets were even listed.... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Hoping my puzzle will actually arrive before Xmas. Tracking info sent 19 days ago still shows the package is awaiting pick up from the original source location. Also tried the customer service number... Vis mer
Selskapet har svart
My granddaughter lives one block from San Rafael Bay so half of the puzzle is water which is just a big blue sameness. I think that more of the city could have been shown so that streets and highways... Vis mer
We received this crossworld map earlier than expected and it has been great so far! It's a really great gift for someone who really likes geography and world trivia, and it's a nice gift that gives th... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
We're proud to present the Butler & Hill range of speciality gifts. Offering a range of unique and personalized map gifts, you will be sure to find the perfect item for any recipient. For a stunning one-of-a-kind gift, these personalized maps are perfect for all occasions from weddings and anniversaries to house warmings, ensuring that you have given something that is both thoughtful and meaningful.
Kontaktopplysninger
Unit 4A Hatherleigh Industrial Estate, Hatherleigh, EX20 3LP, Devon, Storbritannia
- 1-866-589-0274
- info@butlerandhill.co.uk
- butlerandhill.com
2,9
Middels
292 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
5 Puzzles, 5 Great Gifts
I bought 5 puzzles for Christmas gifts. It has been fun hearing from everyone how much they enjoyed putting the puzzle together, and how unique of a gift it is. I am very glad that I made this purchase.
21. desember 2020
Svar fra Butler and Hill
Hi there,
Thank you so much for your lovely review! We are so pleased to hear that your recipients are enjoying their puzzles!
Best wishes,
Danielle
100% not recommend
I ordered 2 weeks ahead of their December 6th deadline where they guaranteed delivery for Christmas. Butler and Hill sent me an email saying my package had shipped December 10th; however, it then sat in pre-shipment for 10 days. The company only provided the package to USPS today (December 20th), after the deadline for priority mail to arrive by Christmas. Would never order from this company again if they can't hold up their end of the bargain. Shipping may be delayed right now, but the fault was all on their end in not getting the product to the shipper on time.
Update: let the record show I did attempt to contact the company twice using an email (undeliverable) and the inquiry page they linked in their response. Both unanswered
21. desember 2020
Svar fra Butler and Hill
Hi Claudia
We're very sorry for the inconvenience, we have been advised by all our US shipping partners that there are significant delays in getting parcels to customers due to adverse weather conditions and delays following the huge influx of orders into their shipping channels.
please feel free to contact our customer service team at - https://butlerandhill.com/community/contact
Thank you for your time
kind regards,
George
It says they ship my package but I…
It says they ship my package but I never received it. I tried contacting customer service and they never answered. Definitely would not recommend.
19. desember 2020
Svar fra Butler and Hill
Hi Andrew
Sorry for the late reply, we have been overwelmed with the amount of order as of late. In regards to delivery we're very sorry for the inconvenience, we have been advised by all our US shipping partners that there are significant delays in getting parcels to customers due to adverse weather conditions and delays following the huge influx of orders into their shipping channels.
Thank you for your time and understanding
kind regards,
George
I've been waiting for weeks and still…
The puzzle arrived in time for Christmas, and the the person who received it as a gift was thrilled with it.
19. desember 2020
Svar fra Butler and Hill
Hi Steffani
We're very sorry for the inconvenience, we have been advised by all our US shipping partners that there are significant delays in getting parcels to customers due to adverse weather conditions and delays following the huge influx of orders into their shipping channels.
Please feel free to get in touch, and will send you over the tracking info. - https://butlerandhill.com/community/contact
Thank you for your time
kind regards
George
Hoping my puzzle will actually arrive…
Hoping my puzzle will actually arrive before Xmas. Tracking info sent 19 days ago still shows the package is awaiting pick up from the original source location. Also tried the customer service number but with them on UK time, I was way past open hours. Will have to wake early to make another call. Also found my emails to customer service were sent back as undeliverable.
19. desember 2020
Svar fra Butler and Hill
Hi Sarah
Hope all is well
I've check you tracking info and USPS is waiting on the aricel of your item, might still be going through customs. We're very sorry for the inconvenience, we have been advised by all our US shipping partners that there are significant delays in getting parcels to customers due to adverse weather conditions and delays following the huge influx of orders into their shipping channels.
If you wish to contact our customer service team, we will be happy to keep you updated.
Thank you for your time and understanding
kind regards
George
Credit Card Charge but No Product Received
I ordered my product on November 20 and have yet to receive it. I emailed customer service and have yet to get a response. My credit card has been charged and I have no product.
Update: customer service responded promptly to this negative review, but still not to my emails. I did in fact email the ‘order help’ email address referenced in the company’s response to my review and it came back to me as undeliverable. I eventually received my product. Butler and Hill blamed USPS for the delay, but I believe that USPS did not receive the product to ship until very recently (until the saw my review). My bottom line: do not trust this company.
19. desember 2020
Svar fra Butler and Hill
Hi there,
Thank you for your review and I'm so sorry for the delay. We have been advised by our US shipping partners that there are significant delays in getting parcels to customers, this is due to adverse weather conditions and delays following the huge influx of orders. I've just had a look at your tracking information and it looks like the tracking has updated and USPS are expected to deliver today by 9pm.
Delivery times have taken a lot longer than we expected, so we are very sorry about this and for any inconvenience caused.
I'm really sorry you could not get through to us on the email, we work very hard to get back to every customer so we will look into why this has happened to resolve this, however please try our orderhelp@butlerandhill.com email again if there are any further issues or call 1-866-589-0274.
Kind regards,
Danielle
Never received order and NO customer service
Ordered two puzzles on 11/20. Said it was ready to ship on 11/27. Neither has shipped and when I sent an enquirer I got no response
18. desember 2020
Svar fra Butler and Hill
Hi Janine,
Thank you for your review and I'm so sorry for the delays you have experienced.
We will send you an email regarding your order and it's whereabouts, as I can see that it is experiencing delays with the shipping company. Unfortunately we have been advised by all our US shipping partners that there are significant delays in getting parcels to customers, this is due to adverse weather conditions and delays following the huge influx of orders. We will do everything we can to resolve this for you.
Best wishes,
Danielle
Never received! No help from customer service!
I have not received the puzzle I ordered over a month ago!
I inquired about my missing purchase and was given a tracking number that shows the package hasn’t even reached the ups facility. And was told they have no other information! For a $60 purchase!
I ordered the puzzle in the middle of November and was given a delivery estimate of Dec 7, it is now over 10 days later and no information.
I emailed Customer Service and was given no help. This was supposed to be my gift to my significant other, now I am out $60 and need to find a last minute replacement. I placed my order EARLY to avoid this issue and the website guaranteed it’d arrive in time for Christmas, but now, a week before, have nothing and no help. I was so excited and now am so disappointed.
18. desember 2020
Svar fra Butler and Hill
Hi Lara,
Thank you for your review and I'm so sorry for the delays experienced. I can see that the team have refunded you for the order so you can make other arrangements, however I've just had another look at your order and it looks like the tracking has updated and USPS are expected to deliver today by 9pm. Delivery times have taken a lot longer than we expected, so we are very sorry about this and for any inconvenience caused.
Kind regards,
Danielle
Just completed my 16th 'Hometown'…
Just completed my 16th 'Hometown' jigsaw puzzle & have two more on the way for Christmas presents.....just hope they make it on time!
17. desember 2020
Svar fra Butler and Hill
Hey Jeremy
Sorry for the delay, shipping times are a little longer due to chrismas and covid. if you wish to contact customer services, we are more than happy to help.
https://butlerandhill.com/community/contact
Thank you for your time
kind regards
George
I have not received my package yet
I have not received my package yet, nor been given any updates. BHUS208051 is my order number. The puzzle was ordered on Nov. !7, I got a shipping notice from you on Dec 1st. The tracking still shows, 15 days later, that only a shipping label has been created. I have been thinking this was an error so I emailed you at orderhelp and got an error message back saying the email was not valid.
I have no way to contact you about this gift order. I am thinking I may need to let my credit card company know that I am disputing the charge as their seems to be a shipping problem.
Would love to hear back from someone. Thanks, Elizabeth
15. desember 2020
Svar fra Butler and Hill
Hi Elizabeth,
I'm so sorry that your order hasn't arrived yet. I can see that the tracking was updated yesterday by USPS so your order will hopefully be with you very soon.
I'm really sorry you could not get through to us on the email, we work very hard to get back to every customer so we will look into why this has happened to resolve this, however please try our orderhelp@butlerandhill.com email again if there are any further issues or call 1-866-589-0274.
Kind regards,
Danielle
Hard to review something that didn’t come
This is the third email I’ve gotten asking me to review the product I purchased. Hard to review something you never received.
15. desember 2020
Svar fra Butler and Hill
Hi there,
I'm really sorry that your order hasn't arrived yet! I have just had a look at the tracking and it appears there has been a delay with USPS, but your order is still on the way. Please keep an eye on the tracking and please contact us on orderhelp@butlerandhill.com if there are further issues.
Kind regards,
Danielle
Not worth the money
Extremely disappointed at the size and packaging of this gift. Unless I explain it to the recipient he's not going to realize what it is right away and for the amount of money I spent, this does not look like it cost that much.
14. desember 2020
Svar fra Butler and Hill
Hi Lou,
sorry to hear about your disappointment with your purchase, if you wish to contact our customer services team we would be happy to resolve this issue.
https://butlerandhill.com/community/contact
Kind regards
George
Just a thought....
Nothing was "incorrect" but thought the address would be marked in some way on the puzzle.
14. desember 2020
Paid but no delivery after a month
I don’t know where the package is and it’s been a month . Tracking keeps saying in was supposed to be delivered last night , now it says in process. Hope this isn’t a total waste of a lot of money
12. desember 2020
Svar fra Butler and Hill
Hi Mary
Sorry about the delays to shipping, if you wish to contact our customer services team we would be happy to resolve this issue.
https://butlerandhill.com/community/contact
Kind regards
George
Puzzle takes a long time to arrive, but finally made it!
My “hometown” puzzle finally did arrive in time to forward it to it’s final destination as a Christmas present before Christmas (I hope.) Knowing that this is 2020, a crazy year, and that things take longer to arrive, I ordered this puzzle in the middle of November and finally received it on December 17th. My advice to anyone purchasing items is to plan to order way earlier than they normally would and do not trust the “Your package has been shipped” email. I received this email on November 23rd and the item didn’t show up until more than 3 weeks later.
11. desember 2020
Svar fra Butler and Hill
Hi Kathy,
Thank you for your review and I'm sorry for the difficulty with the tracking. I can see your order has now been delivered, I'm very sorry that it took longer than expected. Our personalized puzzles are handmade and at the moment can take up to 10 working days to be made and shipped. We shipped yours in 7 working days however the delivery took much longer than anticipated. We have been allowing 20-25 working days in total for personalized orders to reach our customers in the US (we are UK based), so I'm very sorry that your order took longer than this.
I'm also very sorry that your communications did not get answered, I will look into this as we always work very hard to reply to every customer.
Kind regards,
Danielle
Sent wrong puzzle place
Just received the aerial National Geographic personalized puzzle in the mail last week and it would have been great, but unfortunately it's the adjacent town and not 'My Town'. I have tried every way I can figure to contact Butler and Hill through their online sight, e-mail and telephone contact information. All of my attempts to e-mail have been rejected, due to unknown address, and no one from Butler and Hill has returned my phone call or online concerns. Wouldn't be so bad, but I've spent over $65 for a puzzle that isn't what I ordered and no way to rectify. Hopefully they'll respond to this review.
11. desember 2020
Svar fra Butler and Hill
Hi Joanne
Sorry for the delays in our customer services response, we have been unbelievably busy this holiday season. if you wish to contact our customer service team, I promise we will respond in a timely manner.
Thank you for your understanding.
Kind regards,
George
Puzzle impossible to work
Puzzle impossible to work. Pieces are so fuzzy you can not tell what the are. Waste of money.
7. desember 2020
Svar fra Butler and Hill
Hi Mary,
sorry to hear about your disappointment with your purchase, if you wish to contact our customer services team we would be happy to resolve this issue.
https://butlerandhill.com/community/contact
Kind regards
George
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