Absolutely horrible. Ordered and received a tracking number after a few days. It got nowhere. After a month, and follow ups, they sent another tracking number. After numerous follow ups, I still haven... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
These are high quality, durable tee-shirts with strong, clear image application that will stand up for a long time with careful and proper care while wearing and laundering. The person who received th... Vis mer
Selskapet har svart
Ordered my goods on 2nd December. All pieces of my order were splitted into 3 parts (3rd part still is not ready, simple cap). All shipments are still at origin point after 3 weeks after purchasing. T... Vis mer
Selskapet har svart
I have ordered several different products from Airportag and each time have been very happy with the service and the products. I have just received 4 mini packing bags for an upcoming family trip and... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The #1 aviation and travel gift shop! Meaningful products to the traveler in you. Contemporary design products to help you express your lifestyle as you deserve, from decorating to clothing.
Kontaktopplysninger
North Dixie Highway 1700, 33432, Boca Raton, USA
- hello@airportag.com
- www.airportag.com
2,8
Middels
284 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 85 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Don’t buy. Won’t deliver, especially internationally
Absolutely horrible. Ordered and received a tracking number after a few days. It got nowhere. After a month, and follow ups, they sent another tracking number. After numerous follow ups, I still haven’t received my items. And I spent a bit and ordered a few items, thinking the product and delivery would be fine. I’d recommend staying away from them
30. april 2026
Anmeldelse skrevet uten oppfordring
Awful delivery service
Awful delivery service. Ordered weeks ago and still don’t have an estimated delivery date. What are you charging me $14.90 delivery charge for exactly, carrier pigeon food?
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Airportag
Hello Kathy! We're very sorry our delivery standards didn't match your expectations. I'll forward your feedback to our shipping team. For international orders, delivery takes between 5-20 business days to be delivered. Your order doesn't seem to be delayed yet. Our customer support team got in touch with you by email this morning with more details regarding the tracking. Again, thank you for your feedback. Your parcel should be delivered soon.
Regards,
Airportag team
First time was fine, now all of a sudden...
Order #327726
I've ordered these bags before, and everything went fine the first time. I liked them so much so I decided to buy a new batch, which this complaint is in relation to. Now all of a sudden it seems like Airportag is utterly incompetent; I ordered these items and they were confirmed on March the 17th, today is already April the 14th and after a lot of back and forth with Livia from customer support, we're still none the wiser - it's essentially as if I have to beg hypothetically speaking to just know the status of the item, shipping wise. This is just other nonsense. Regardless of what happens with this order, I shall definitely NOT be ordering from them again. Nor would I recommend anyone else to do so.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Airportag
Hello Morino. We sincerely apologize for the frustration caused by the delay and communication issues regarding your order. We completely understand your disappointment, especially since you previously had a positive experience with us.
After reviewing the shipment status, we can confirm that the package is still in transit and on its way to the destination. Unfortunately, international shipping delays can sometimes occur due to customs processing and carrier logistics, which are outside of our direct control.
We also noticed that a dispute has been opened for this order. While the dispute remains active, we are unable to process alternatives such as a replacement or additional resolutions through our support system. For us to further assist with any possible solution, the dispute would first need to be closed.
Again, we truly regret the inconvenience and appreciate your understanding.
Regards,
Airportag team.
Poor and slow customer service
Poor and slow customer service. Shipping is a joke. Would defiantly no use again or recommend to anyone who asks. Order 19/02 and as of 02/03 UPS still awaiting package to give me a estimated delivery date
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Airportag
Hello Andrew! We appreciate your feedback. Your order was shipped on February 25th. International orders take between 5-20 business days to be delivered. We understand your frustration with the timeframe, and we have forwarded it to our quality team. Apparently, your order was delivered on March 11th. If you need any more assistance with your purchase, don't hesitate to contact our customer support team at hello@airportag.com. We thank you for your opinion and remain available.
Never got my things
Never got my things, never hear back from them, never answer any of my claims. This is fraud
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Airportag
Hello Elena! We're very sorry you haven't received your order yet. Please get in touch with our customer support team by email and provide more details about your purchase: hello@airportag.com. We'll provide all the assistance needed. Thank you for your feedback.
Wonderful Company & Product
Wonderful experience from start to finish. The customer service is very good and I was communicated to at every step of the way...most importantly, the actual product is FANTASTIC - better than I thought it could be!
5. februar 2026
Anmeldelse skrevet uten oppfordring
No item received & no refund
Placed an order December 6th it’s now January 27th and I still don’t have it. Refund has been refused. It is a scam.
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Airportag
Hello Ally! We are very sorry for the delay in receiving your order. If it is an international order, it usually takes between 5 and 20 business days to be delivered. If you are still experiencing problems with your purchase, please contact us by email at hello@airportag.com. Thank you for your feedback.
Poor management and customer service
The products are great. HOWEVER, customer service is lacking. My order has taken weeks and they offered a $12 gift card as an apology. I don't even know how they came up with that number. Within the time that my items didn't ship they offered 60% off on merchandise online and refused to credit me. They lied to me today and said my items shipped, but they are sitting at their warehouse waiting to be picked up according to tracking. Really poor management. No customer focus.
13. januar 2026
Anmeldelse skrevet uten oppfordring
horrible service
horrible service! I ordered some stock december 20th and I’m waiting for the delivery since a month…. I sended emails but nobody answered.
20. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Airportag
Hi Josée,
We’re sorry to hear about your experience and understand your concerns regarding the delivery time.
Your order, placed on December 20th during the holiday season, was processed within our extended holiday timeframe and successfully delivered on January 12th.
During this period, production and shipping times may take slightly longer due to increased demand. We also responded to your inquiry and provided an update on your order status at the time.
We regret that the experience did not meet your expectations and appreciate your patience.
If you need any further assistance, please feel free to reach out — we’re always here to help.
Kind regards,
Airportag Team
Sham Operation
I submitted an order December 23, 2025, and there is still no status on the order, 10 days later. The charge hit my account December 23, 2025, and I already have the billing statement from my bank. I have tried to contact them through Shop, to no avail.
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Airportag
Hi Dave,
We’re sorry to hear about your experience and understand your frustration.
After your request, your order was promptly cancelled and a full refund was issued. Our team provided support throughout the process to ensure your request was handled as quickly as possible.
Orders placed during the holiday season, especially in late December, can occasionally experience delays due to increased demand. That said, we understand how important timely delivery and communication are, particularly when the purchase is intended as a gift.
We always aim to provide reliable service and clear support to all our customers, and we’re sorry this situation did not meet your expectations.
If you have any further questions or need additional assistance, please feel free to reach out.
Kind regards,
Airportag Team
Best gift for you and me too!
I have been watching this website for a while. I love their approach, and every item is unique. I ordered a luggage tag as a gift and am thrilled with it and she will be too. "I haven't been everywhere but it's on my list!". It came promptly and in a nice little nylon pouch. The quality is top notch, and the packaging is fun and "lively". Can't wait to order more items. It's worth every penny! Like all online shoppers we are always looking for value/price/quality and although I had a small shipping cost, it's worth it!
18. desember 2025
Anmeldelse skrevet uten oppfordring
Happy
The items I ordered arrived quickly. The personalized mugs I ordered were perfect. One of your associates was so kind and helpful in helping resolve an issue with the sweatshirts I ordered. I would very easily and gladly order items from Airportag in the future.
10. desember 2025
Anmeldelse skrevet uten oppfordring
Going into third week waiting for shipping
Placed an order for three shirts 11/22/25. Credit card was charged immediately. As of 12/2/25, zero items have shipped. It appears Airportag was advertising and collecting sales revenue on products they did not have available to ship.
12/3/25: A label was created. Zero items have shipped.
12/4/25: USPS has received the package and estimates delivery by 12/9/25. Package remains in Florida for the time being.
Airportag made a marketing decision to advertise products before it could ship them. This review is my urging that they refrain from advertising products until they are ready to ship those products, and a warning to consumers that for now, Airportag may not be able to ship products that it advertises.
30. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Airportag
Hi Dean, we’re very sorry to hear about your experience. During Black Friday and the holiday season our production operates at full capacity, and although we work hard to ship orders as quickly as possible, delays can occur due to the high demand. I checked your order and saw that it was delayed by two days — we sincerely apologize for that.
Our customer support team has sent you a $5 gift card as a gesture of goodwill. Your estimated delivery date remains December 9th, and your USPS tracking is progressing as expected.
Thank you for your patience, and we truly appreciate your feedback.
Love the tags, lose them too often
Love the luggage tags. But they come with a chintzy little wire loop with a screw clasp to fasten the tags to the luggage. I have had four of the tags go missing in the past two years (Torn off? Removed by baggage handlers with a sense of humor?? Who knows). I’ve just made my third order and this time I will try split rings or zip ties instead.
24. oktober 2025
Anmeldelse skrevet uten oppfordring
Defective Item - They Won't Stand By
I received the Pan Am t-shirt with a twisted/crimped defect in the logo likely due to when it was pressed on. I sent photos to customer service and they told me it may come out in the wash. Two washings later and no improvement so I emailed them back. They wanted more pictures, so no problem. I sent them. Then they said they needed to “visually inspect” it in person before they could do anything. Seriously? Why make me jump through so many hoops when they could have agreed to exchange it or replace it at any point along the way? Good lord, it’s a t-shirt, not a luxury item I’m trying to scam. They don’t stand by their products, even when obviously defective. Terrible business practice. Steer clear.
13. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Airportag
Hi Phillip,
Thank you for sharing your feedback. We’re sorry to hear about the issue with your t-shirt, and we understand how frustrating defects can be.
Our quality team inspects any reported defective items in person so we can better analyze the issue and prevent similar problems in the future. This step is standard practice and helps us ensure the quality of our products. We understand it may feel like an extra step, but it’s an important part of maintaining the quality standards we stand behind.
Once the item is received and inspected by our team, we will promptly proceed with either a replacement or a refund—whichever you prefer.
We appreciate your patience and cooperation, and we’re committed to resolving this for you as smoothly as possible.
Kind regards,
Airportag
Excellent customer service
Been shopping here for years and always very happy with the experience and the products.
The one time there was a challenge, it was immediately and efficiently solved.
Great customer service and I love the unique products.
10. oktober 2025
Anmeldelse skrevet uten oppfordring
TWA T-shirt unravelled - terrible customer service
I bought a TWA T-shirt, but it was faulty. A long thread has pulled and the hem is unravelling. I contacted Airport Tag and sent them a photo of the issue, but they basically said it was too bad and too late and I could have a 15% discount if I bought something new!! I will never buy from them again. Appalling customer service. They should be ashamed selling faulty gear and not correcting the situation.
Update to response: I ordered late July and it took like a month or more to be shipped to me and it's not like I unstiched the T-shirt, it was faulty from the beginning. What a rort! I've thrown it in the bin I'm so angry! Never buy from Airportag!!
3. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Airportag
Hi Max,
We’re truly sorry to hear about your experience and that your TWA T-shirt didn’t meet expectations. We always strive to deliver products of excellent quality and to assist our customers promptly.
However, as explained in our correspondence, our warranty and return period is 30 days from the delivery date. Your purchase was made in July, and we were only contacted in November — several months after this period had expired. Unfortunately, after such a long time of use, we can no longer determine whether the issue is due to a manufacturing defect or normal wear and tear.
We appreciate your feedback, as it helps us improve our products and services, and we’re truly sorry that this experience left you disappointed.
Zollgebühr bei Erhalt einer Aiportag-Bestellung
Muss die gleiche Erfahrung mit Airportag teilen wie bereits andere Nutzer. Einwandfreie Ware erhalten, jedoch wurden weitere Zollkosten bei Auslieferung durch DHL bzw. den Zoll erhoben.
Den Hinweis durch Airportag, dass diese nicht in die Kalkulation der Ware eingeflossen ist, habe ich leider auch erst hier im Portal nachlesen können.
Sehr schade, denn Service und Ware sind top. Auf zusätzliche Kosten sollte deutlicher hingewiesen werden. Hierdurch bleiben derartige bzw. vermeidbare Kommentare und Verärgerung bei Kunden aus.
Allen weiterhin viel Erfolg und be carful with your next purches order!
7. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Airportag
Hello Ufausd. We sincerely apologize for any inconvenience caused by the unexpected fee.
We're based in the U.S. All international purchases are subject to importation taxes. This fee is not calculated from our end, and it's entirely generated by your government's country. If you have any doubts concerning this matter, you should contact your customs office. They can explain to you about percentages, limits, etc.
We also have an article on our website available in case you want to check: https://support.airportag.com/en-US/do-i-have-to-pay-customs-duties-or-tariffs-28635
We appreciate your feedback on our products and service. I will forward your feedback regarding customs fees to our quality team. Thank you very much for your patience and understanding. Our team remains available to assist you.
ATTENZIONE AI DAZI DOGANALI
Acquistare da questo sito per noi italiani, non è assolutamente conveniente, perché poi oltre ai costi di spedizione già alti vi arriveranno anche i costi doganali (visto che sbagliano a fare la dichiarazione), oltre ad altri costi postali. Quindi per riceverli costa molto di più la spedizione più i dazi che i prodotti stessi.Nel caso rifiutate il pacco ci vogliono 30 giorni prima che riparta e poi non fanno partire il rimborso dei prodotti (esclusa spedizione) fino a quando non ricevono indietro il prodotto. Meglio non acquistare per non avere sorprese.
25. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Airportag
Hello Gabriele. We sincerely apologize for any inconvenience caused by the unexpected fee.
We're based in the U.S. All international purchases are subject to importation taxes. This fee is not calculated from our end, and it's entirely generated by your government's country. If you have any doubts concerning this matter, you should contact your customs office. They can explain to you about percentages, limits, etc.
We also have an article on our website available in case you want to check: https://support.airportag.com/en-US/do-i-have-to-pay-customs-duties-or-tariffs-28635
In these cases, if you refuse the payment, the package will automatically be returned to us. As soon as we receive the parcel back or confirmation from the carrier stating that the payment was rejected, we can initiate the cancellation process and provide a full refund. We appreciate your feedback, and our team remains available to assist you.
I have ordered several times with great success!
I have ordered several different products from Airportag and each time have been very happy with the service and the products. I have just received 4 mini packing bags for an upcoming family trip and stuffed them with some essentials for the long flight. They are perfect for that. Well made brightly colored strong zip and clear custom markings
3. august 2025
Anmeldelse skrevet uten oppfordring
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