Burchell Edwards - Estate & Letting Agents Anmeldelser 

As a former tenant of two years, please do not use this letting agency to rent a property!! If I could have given zero stars, trust me, I would have.
Absolutely awful customer service from when we first started to look at properties from Adam and Elyse, who we had to deal with in February 2020. Adam who I believe was the lettings manager at the time, was very rude to our heavily pregnant Sister-In-Law who lived in the area and very kindly said she would view the property on our behalf as we had to go back home to Essex. Elyse never even bothered to turned up to said viewing or even inform our SIL.
Elyse seemed to know very little information on a property we first went to view and she just wasn't very helpful in general. We were doing a big move from Essex to Derbyshire and weren't able to view the property we did end up with. We were told a facetime with herself would be done or up-to-date pictures sent over, neither happened even after chasing. We were also told the property would be cleaned beforehand, this ended up being the previous tenant and they must have been blind because the bottles of half empty alcohol, uncooked rice, rubbish and MOULD left in cupboards was an absolute joke.
Also Olivia Perchard and Alisya Cowley who we have had the unfortunate pleasure of having to speak to during our time of trying to move from the property and searching for a new one these last few months, has been an experience I don't recommend. From having a home check done by Alisya and saying everything is absolutely fine (I have an email to confirm this), speaking to Olivia as new viewings of the property had to be held and once again having to inform Burchell Edwards that we have a severe case of mould throughout the whole property and being told they'd report this again and to just clean as much as possible before anyone new viewed the property (basically just hide the problem instead of resolving it). We had been reporting everything through their online portal for the last two years, had at least six engineers out that all told us similar repairs needed to be done and never saw any of them again. Now I know it's down to the landlord to accept repairs, but for Olivia to act like that's the first they had ever heard of it when we were due to hand the keys back in less than a month was madness.
We also had a leaky immersion heater, no heating and a fence panel down for the last two, almost three weeks we were living in the property. We reported that the immersion heater was leaking on 17/02/22, that a fence panel was down (due to storm Eunice) on 18/02/22 and that we had no heating on 21/02/22. No engineers were sent out before we handed the keys back to the letting agents on 05/03/22. The only contact we had was via text to say that someone would be in touch and we never heard anything again.
Olivia and Alisya were just the most incompetent letting agents I have ever spoken to or communicated with via email, especially when it came to trying to view properties with Burchell Edwards or just to find out whether a property took pets. The only time they're hot on your tail to speak to you is when it concerned them and they needed you for something, calling my other half twice a day every day for five days, even though he works full-time and not able to use his phone whilst at work. But not bothering to contact myself when they knew I would be available to speak to.
All in all, renting with Burchell Edwards has been a shambles from start to finish and I would highly recommend you steer clear, as they all seem to be very young, severely under trained, unprofessional and lacking any sort of customer service skills.
I know I won't ever get a response from Burchell Edwards as they won't care about what one tenant has to say about them. I'm putting this on here in the hopes that anyone thinking about potentially renting from them will read this and use somewhere else instead.

From start to finish (getting our keys) we had the lovely Bryony helping us out all the way through it. We finally got our keys and are moving into our home! Absolutely brilliant service. Couldn't be happier!

Myself and my partner have just rented out first house through burchell edwards with the help of Bryani she was very kind and helpful throughout the whole process and definitely made a stressful experience way less stressful!!
Thank you Bryani

reece from the burton branch was incred. made my moving experience really smooth and personal to me. would recommend!

A professional timely experience from start to finish. Particular thanks for Emily, Alicia and Stephen

The first time I went into burchell edwards, the staff were very polite and welcoming. Me and my partner spoke with Alisha who showed us round some of their properties and Emily helped us with final details of our application to rent our home. They were super helpful and we would always choose Burchell Edwards if we ever needed to move.

Emily and Alisha and all other staff was very helpful and really welcoming me and my partner and helped us get our new home thank you

Thank you to Alisha & Emily for being so helpful in the move to our New Home. Definitely recommend! They are a credit to the company. Thank you

Thank you to Emily for your expertise in finding me a new tenants for my propertys. Emily always professional and diligent. I would highly recommend her for any letting queries. Very professional.Good at liaising with tenants, for best outcome for both parties.Another brilliant let
Thanks Emily🤩🤩

I had an amazing experience with Emily when I found a rented property that I really wanted. She went out of her way to help when ever she could even out of work hrs. Thank you so much. So nice to met you. Wish you all the luck

Had to give one star… would have given -5 if possible.
I rented a property at short notice and without viewing as the previous tenant was refusing to allow viewings.
On the day of my move I was struggling for time and had arranged a van for removal etc.
Upon seeing the property I felt sick at the poor fit and finish to everything. My biggest concern was the garden which was advertised as low maintenance and perfect for alfresco dining. It’s a bomb site but I was told the landlord was aware and I was given assurances that this would be rectified within 2 weeks… I’m now on my 7th week and still no sign of the gardener .
Avoid at all costs

Emily & Alisha, thank you for all your help in the letting of 2 Radlow Crescent.
You have been great help in sourcing the house.

Emily & Tom
Good communication, they were extremely professional. Would highly recommend their services

I cannot believe the support I had selling my home and having Louise guide me step by step.. she also gave me guidance and support in buying a property.. no question was too much and can’t thank the team at Sheldon!

Worst experience I’ve ever had with a letting agent.
We were told before moving in that the garden was going to be sorted out for the move in date (it was covered in overgrown weeds when we viewed) all that was done was the weeds strimmed down and the garden left a muddy mess (it still is). In December we were asked to get our boiler repaired ourselves and the money would be deducted from the rent, they claim they haven’t been able to get in contact with the landlord to get written consent for this (surely that should have been done before telling us to get our own contractor) it’s now been nearly 6 months and they apparently still haven’t had contact with him despite having to speak to him to get us a new oven fitted (that alone took over a month leaving us without an oven to use just after bringing home our newborn) Multiple times we have paid rent and had to chase them for it as they claim it couldn’t be found until proof was sent and all of a sudden within 10 minutes it gets found, they managed to lose the rent for that long that we had to pay another month before the previous rent had been found. We asked when we moved in about our designated parking space, we are still waiting to find out which space it is 7 months later, that leaves us with no hope over the complaint we made about parking back in January that still hasn’t been resolved. The keys they gave us when we moved in weren’t even for the house we were moving into. When we moved in there was no gas or electric as the previous tenant was in arrears and it had been cut off, the estate agents refused to help us in the matter and unless we could provide the previous tenants forwarding address we couldn’t get the gas and electric back on leaving us stuck just as we moved in. Once the gas and electric was finally sorted it then became apparent that we could only get hot water downstairs so having a shower was completely out the window. We’ve had to complain about nuisance neighbours and clearly nothing has been done as we found out when we went out one day and the nuisance neighbours sprayed the inside of the car with a hosepipe as we drove past completely soaking our 6 week old baby in freezing cold water (the windows were down as it was a hot day). I would avoid moving into my dream home if it was through this estate agents it has been the most stressful experience I have ever had to go through

One of the worst Experian ever in my 20+ years of buying houses this one was my home by far the worst ever to deal. Delays after delays failed promises after promise total lack of trust and integrity I would advise everyone to stay well clear. I almost lost my chain and would have lost so much money and our inwards dream purchase. On top of everything Burchells client the buyer of my home used in-house conveyancer Connells solicitors these guys so lazy and so bad unbelievable. Such a shame.

Awful estate agents.
I left a property after 2yrs in a clean and tidy state. Painted the walls, cleaned everything.
Landlord agreed, said to release the full deposit to me.
Thats where the fun started. Since then, a month ago almost, I have been led on a merry dance by Burchell Edwards trying to get back my money.
10 days is the legal requirement to get back your refund. Not 4 weeks. And still no money!!!

Final report was written up within a couple of days of the release of the property to them.

Someone else is in there now, so they have their deposit and mine!!!

I have complained to Birchell Edwards every day since, to no avail. I've complained and opened a Resolver case (Burchell Edwards have a number of these ongoing with the company as they have them already preloaded)
The tenancy ombudsmen are now looking into the case as this is disgusting and flagrant withholding of funds.

They have all the required information as I have seen it in my emails from the company and the landlord.

Excellent service. Roberta was really knowledgeable and was able to find a mortgage that suited our needs as first time buyers. Can’t thank you enough!

Emily & Tom have been fantastic to help me and my family move into a rented property, the checks were passed very very quickly, made life a lot easier thanks to there excellent service they both provide, would very highly recommend.