Burchell Edwards - Estate & Letting Agents Anmeldelser 

Many thanks to the wonderful staff at the Hucknall branch for helping with the sale of my property. Everyone was always so kind and friendly. Also thank you Mairead for your constant chasing of all parties once the sale had been agreed - it was reassuring to know that you were keeping an eye on the progress of the case.

We have never had any dealings with Burchell Edwards, Belper, yet they have obtained our Mobile Phone number without us giving our consent,and called us about our property. This is a Data Protection Breach, and we would very much like to know how they obtained this number, and then used it to make an unsolicited call to us.
We have our property on the market with a reputable Estate Agent, and reading some of your reviews, Burchell Edwards, does not fit into that category. We will be looking into taking the obtaining of our number and then making an unsolicited phone call to us further!

awful experience from start to finish
no communication
and when u ask u don't get a proper answer
negative deadlines to our buyers when we hadn't had a phonecall regarding keys to our new property

having new buyers at our door verbally abusing n threatening us to move and when u get in touch burchell Edwards it's apparently your fault

would never recommend to anyone

Absolutely abhorrent company. A nightmare to deal with, I get better communication talking to a wall. Rented through them for years, only to be let down at the last hurdle. We ended our tenancy in April, and we are still owed a refund of rent that was agreed with our landlord and the estate agents before we left the lease. Took AGES for them to refund our deposit, despite chasing it multiple times, and still chasing our rent to be returned nearly 6 months later! I am still chasing to this day, thankfully our previous landlord is really responsive and is as appalled as we are at their terrible service. Castle brom branch - if you read this, please give me back my money and respond to the countless emails I have sent you and the complaints team - you have received proof of the agreement to refund from our landlord.

Our experience with Burchell Edwards, Burton Upon Trent has been extremely disappointing and, in our opinion, highlighted a serious lack of professionalism, reliability and due diligence throughout the sale of our property.

From the outset, we felt that we were left doing work that should have been handled by the estate agent. They made a mess of our property description, leaving us having to write it ourselves to get the listing into an acceptable state. This was not what we expected when instructing a professional estate agent.

There was also a delay in getting our property live due to staff shortages. As a result, we missed what we consider to be a crucial selling period through spring and summer. Selling a property is time-sensitive, and we feel that their lack of preparation, organisation and due diligence had a direct impact on our opportunity to market the property effectively during what should have been an important period.

We were also promised a featured listing throughout the process. Despite this, we had to repeatedly remind them about it, practically every week, before they eventually went back on what had originally been promised and told us they could no longer provide it. To us, this demonstrated how unreliable their communication and commitments were.

Even getting our property displayed in the branch window required us to go into the office and ask them to do it. And, incredibly, even after we had taken the property off the market, our property leaflet was still being left in the window.

These aren’t isolated minor issues. Taken together, they demonstrate what we experienced as a pattern of poor communication, poor organisation, lack of attention to detail and a failure to follow through on commitments.

We instructed an estate agent because we expected professional expertise, proactive management and reliable communication. Instead, we repeatedly found ourselves having to chase, correct and remind them about things that should have been dealt with by them in the first place.

Overall, we are extremely dissatisfied with the service we received from Burchell Edwards Burton upon Trent. Based on our experience, we would not use them again and would strongly recommend that anyone considering using them for a property sale looks very carefully at the level of service they are actually going to receive.

One star is too much for this absolute shambles of a business. Their Tamworth branch are lazy and inept. I have left numerous messages and they never call back. When you do speak to someone they tell you it’s another branch who pass you straight back to Tamworth. I hope they tell their landlords that they let for how they can’t be bothered to let their properties.

My experience with Burchell Edwards' fully managed service has been nothing short of appalling. What should have been a straightforward property management service became a constant cycle of mistakes, poor communication and repeated incompetence that consumed countless hours of my time.
During their management of my property, Jennifer Owen was repeatedly required to step in and correct errors made by other members of staff. Rather than proactively managing my property, I found myself constantly chasing updates, correcting mistakes and dealing with issues that should never have arisen from a professional letting agent.
The volume of service failures ultimately forced me to submit a formal complaint, making it clear that I had completely lost confidence in Burchell Edwards' ability to manage my property. Even then, the complaints process was equally disappointing. Responses from Connells Customer Services demonstrated a failure to properly read or understand the issues I had raised, forcing me to repeat myself time and time again.
Throughout my experience I encountered:

- Persistent communication failures.
- Repeated administrative errors and a clear lack of attention to detail.
- Failure to act on information already held on file.
- Costly mistakes caused by poor internal processes.
- Broken promises and repeated apologies with little meaningful improvement.
- Inconsistent and misleading communication.
- Failure to uphold contractual obligations, including Section 12 of the management agreement.
- A complaints process that appeared more focused on defending failures than resolving them.

Most concerning of all, Burchell Edwards are currently retaining more than £3,000 belonging to my tenant, which has still not been returned despite requests. Holding a tenant's money without resolving the matter promptly is, in my view, completely unacceptable and only reinforces my concerns about how client funds and responsibilities are handled.
After this experience, I have no confidence in Burchell Edwards' ability to provide a competent or professional property management service. There are many letting agents who value communication, accountability and their clients' interests. Unfortunately, based on my experience, Burchell Edwards are not one of them, and I would strongly advise landlords to think very carefully before trusting them with their property.

We had a sressful move that took 6 months from Sale to Completion , due to a slow first time buyer at the bottom of our chain ( Not Burchell Edwards fault) We are writing this review to thank Daniel the Manager of the Solihull Branch, who we felt went above and beyond to help us through it . He made the whole process bearable. Keeping us updated throughout, calling us out of hours where necesssary to give awaited for updates.He is a genuine nice and caring person who was always ready to help where he could . We would highly recommend Burchell Edwards Solihull especially with Daniel at the helm .

Totally incompetent branch Castle Brom, would not recommend this company. They have no idea about selling properties everything is guess work incorrect house description no apology just send me what needs amending ? Really isn’t that there job ? Rude when you tell them they have input incorrect information. Not worth the stress go elsewhere.

Excellent service and experience from Hannah Taylor

Why oh why cant we leave zero stars. This is my second bad review for this company. My first left half way through the contract, the second two months after contract. When I told them that I wouldn't resign, they suddenly found a buyer. This worthy individual messed us about from day one. He viewed, booked a second viewing but cancelled. Six months later he came back and made an offer. Two months into conveyancing he pulled out. Not BEs fault you might say, but if these articles had done the promised due diligence, they would have found, as I did in under a minute that he wasn't in a position to buy. Costing me two months that I could have been marketing and whatever the solicitors are going to charge. Throughout the contract, no sale board, very little communication. The contract by the way far longer than any other at 26 weeks. Cost to sell twice all the local agents. They havent even had the courtest to tell me that the buyer pulled out. Now heres the killer. It should be obvious from all the reviews that dealing with them and the wider Connells group isnt advised. If you go to BBC IPlayer and search Undercover Agent, it is well worth a watch.

If I could leave no stars I would,

Sheldon branch, totally incompetent, not able to manage my property effectively, and the account team not able to answer questions in a timely fashion. When switching to another agent made the process more difficult that it had to be with deposit not return to Tennat in over 6 weeks

As other reviewers have stated , even 1 star is too many.
As an ex-tenant who was awaiting the return of my deposit, my experience with Burchell Edwards Burton was nothing short of painful. It took so long to get my money back that I had started to suspect that I would never see it. Fobbed off at every turn, first of all I had to chase the email that stated I agreed with the amount being returned, then Chloe went on leave, then Noah said all the right things in her absence but still so pennies. Then there was an issue with my landlord's signature which was not communicated to either of us until he chased them, yet again. He then provided a text as advised by them and still no money. It literally took the landlord advising them that he would not sign the contract for the new tenant until my tenancy was done and dusted and then - low and behold, what a surprise the monies owed were paid into my account the very same day!! I genuinely believe that they would never had paid the deposit back at all had we not both been so determined in chasing it. I also reported them to the Tenancy Deposit Scheme as the deposit was insured by them.

Selling your home? Go elsewhere!!!

This was an absolutely appalling experience. We chose this agent over cheaper options because they promised speed and efficiency, instead, it took over 3 weeks just to get our property live, only after relentless chasing. No initiative, no urgency - they didn't even bother to put up a "For Sale" sign.

Once listed, they secured zero viewings. Then, after a couple of weeks without warning, we noticed they had removed our property from all platforms and lied about it when questioned. Rude, dismissive, unapologetic and completely dishonest.

The basics were a mess: we were wrongly told an EPC wasn't needed, the listing description was weak, and the photos were out of order and failed to capture key period victorian features.

We even had friends and family call as "mystery shoppers” - calls were rarely answered, and when they were, they were told to call back as only lettings staff were available. Voicemails to try organise viewings went unanswered entirely.

Delays, misinformation, terrible communication, and zero accountability. A complete waste of time. Avoid.

I am currently renting a property in Derby city centre managed by Connells/Burchell Edwards, and my experience has been extremely disappointing and, more recently, unacceptable.

At present, the property is uninhabitable. I have been dealing with a faulty toilet pump for over 12 weeks, despite reporting the issue promptly, which has now completely clogged and is unusable. I have also been unable to use the shower for the past 3 weeks due to a damaged bath. As a result, I have been forced to temporarily move out of the property, incurring significant disruption to my daily life, work, and wellbeing.

From the outset, the tenancy was problematic. Prior to moving in, I requested a second viewing to check appliances and general condition of the flat, which was refused. During my memorial viewing I stated that the place was dirty, but I was assured the property would be professionally cleaned; however, upon receiving the keys (after a two-hour delay caused by incorrect keys and no electronic fob to access the building) the flat was in a poor and unsanitary condition. Issues included visible mould around windows, dead insects throughout, mouldy food on the cooker and kitchen cabinets, unplumbed kitchen sink and broken sink pump, damaged and unsafe fittings including loose sockets and radiators, a covered smoke alarm, no locks on doors that were advertised as lockable, and general disrepair and waste left behind. They also advertised the building as having decent internet wired in, but this was not true as there is none available.

Although a maintenance contractor was eventually sent, it took weeks for the sink to be fixed, and in the end only some issues were addressed, leaving several unresolved which I had to sort myself. Some are still issues to this day despite repeated reports.

More recently, serious problems have been handled with a dreadful lack of urgency. A broken washing machine has taken 9 weeks to be arranged but has yet to be fitted. The ongoing toilet issue, caused by a faulty macerator pump that I reported on the first day of the fault, has still not been resolved after three months and has now completely failed, nearly flooding my bathroom. Furthermore, after reporting that the shower had broken when stepping in it, there was no response until I reported it again after 2 weeks, and I have since been informed that repairs are being postponed while the landlord seeks cheaper quotes. In the meantime, I remain without essential bathroom facilities in a property which I am paying full rent for.

Throughout this process, communication has been poor or nonexistent, and there has been little acknowledgment of the severity of these issues. I have not received a meaningful apology, and the lack of action has caused considerable stress and inconvenience to both my work and personal life.

Based on my experience, I would strongly advise you avoid this company at all costs.

Worst estate agent I’ve ever experienced. Tried to persuade us down the auction route and then quoted £3900 for a traditional sale, which was £1100 more than any other estate agent we contacted. Clearly thought they could take advantage of us but thankfully we are not novices and went elsewhere. Would never recommend them.

Very dissappointed, my son and daughter in law let down, property on the market at £200k Offered £202k offer accepted and letter sent to them by Burchell Edwards, advised to use there mortgage advisor but there costs were high so they decided to use a independent advisor, after instructing them a week later they send a email to say the vendor has received a higher offer so here's your last chance to up your offer again, No deffinatly not, I hope they sleep well at night knowing how they affect young lives?
Surely a official acceptance letter is what it says it is clearly not!!

Extremely poor service – misleading communication and rent chasing after termination.
I had a very disappointing experience with Burchell Edwards – Castle Bromwich branch (Birmingham).

Their service was extremely poor throughout. There was little to no proactive communication with the tenant, yet they were very quick and organised when it came to fees and money.

Even after I gave formal written notice to terminate the rent collection service (with the termination acknowledged in writing by their own staff), their arrears department continued to contact the tenant chasing rent. This was done after I had already been instructed by Burchell Edwards to deal with rent payments directly with the tenant, and after I had done exactly that.

This kind of misleading and contradictory communication happened multiple times, despite everything being clearly confirmed in writing. It caused unnecessary confusion and stress and gave the impression of a complete lack of internal coordination — or worse, chasing rent when they were no longer authorised to do so.

Based on my experience, I would strongly advise landlords to double-check everything in writing, especially when terminating services. The overall service quality was extremely poor, and I would not use them again.

Absolute useless company. Complete waste of time, and they just genuinely don`t know what there doing, use at your own peril.

We are happy from Hannah, thank you so much