Burchell Edwards - Estate & Letting Agents Anmeldelser 

Mellissa was fantastic.
The process was lengthy being a part of a chain amongst other issues, though she kept us updated and pushed the relevant parties to reach the transfer of ownership.
We would definitely recommend Burchell Edwards to anyone looking to move.
We love our new home..
Thank you Melissa!

Absolutely Shocking company who done EICR report .

We gave the our house to estate to rent out. Which needed EICR report so Burchell Edwards (Mansfield) who Hired electrician (B&P Electrical Installation Ltd) through Vibrant energy who quoted £1100 for the repair to pass the EICR.
Then found out Electrician only quoted £649 for repair but Burchell Edward and Vibrant Energy added their commission
more than 60%.

But the fun fact was that the property didn't require much repair at all. The New EICR and repair was done only for £120.

If I could give zero I would have. Scammers!!The shocking behaviour from them for letting our property out,so much delays and we never get informed or updated about anything no matter how much we chase our eicr failed and they quoted us £1100 and when spoken to the electrician he said he only quoted £650. And now with payment of our rent,they are trying to over charge us out of the contract and not paying us right amount. After chasing them since few weeks nothing has been sorted and we still haven't got our money back..never use burchell edwards.
The staff none of them are professional and never replies to your call or emails. Really disgusting behaviour and service. Mansfield branch is the one I used so please avoid.

Absolutely shocking service, what my partner had to put up with was just shocking, months and months of arguments, them not doing their job - no details passed onto sales progression team!! No one ever got back to him unless he literally harassed them or waited on hold until someone would speak to him, even then there was times when they would lie and say they were out of the office (they wasn’t just couldn’t be bothered to deal with it) but my biggest problem is they sell the conveyancing side to the buyers which are the completely inept premier property lawyers who just sit there and do nothing!! NEVER list your property with Burchell Edwards if you want to get anywhere!!

If you ever deal with a landlord called Sharon featherstone and her house to rent is on whitebeam road kingshurt Birmingham DO NOT RENT FROM HER! she is a nightmare.does not fix anything that needs repairing she plays victim that she is a single person and can’t afford to do repairs she then kicks you out when ever she sees fit and tries to extort money out of you.she has done this twice that we know off but she just switches estate agents.Solihul housing officers are aware of her.spread the word so she doesn’t make any other innocent families homeless

After a slow start with the buyers Solicitors being very slow and performing poorly. Connor took the reigns and pushed things over the finishing line. Glad you were able to step in and save the day. Overall a good result. Well done to team Ilkeston.

If I could give zero I would shocking service never get the return call as promised don’t do anything keep away from them
They asked me to sit outside property for four hours
told be there between one and five not good if you use them beware

Yet another tenancy agreement completed with Burchell Edwards Burton on Trent office. Special mention to Olivia who has always had a very professional customer approach. I can not praise her enough for her dedication to customer service. Thank you Olivia for making these change overs a dream. Sophie

Olivia from Solihull branch was so laid back an made my renting experience calm despite a few hiccups on my own end. The whole team pulled together to help with any problems faced. Would always say Burchell Edwards team are great

Five stars for sales team, The sales side was amazing, but unfortunately the after sales was extremely poor and totally cancelled the good experience with the sales, if there were negative stars I would highly go for a -10.

Lack of communication, emails being ignored and communication was appalling, when chased on phone calls by me or email, the attitude I got from the team was poor and disgraceful. We are still getting nowhere, months later!!!

If you go for the amazing sales team in Sheldon, be prepared to deal with the after sales, emotionally and mentally!!

I recenlty used Burchell edwards Shirley on my property sale after using the sheldon branch in the past which was a positive experience. However shirley branch was terrible, initially they were good but once my property was listed and viewing started the process was awful. No communication regarding the viewings without me chasing and even had to go into branch to get feedback as i was getting nowhere fast. Ended up selling with them but only after pushing the team to do weekend viewings as they wanted me to do them midweek. I would never recommend this branch in my experience the worst agent ive ever dealt with.

I put in an offer on the above property via Burchell Edwards and as far as I was concerned, the viewing with them was conducting professionally. We were interested in the property and put in our offer to purchase. We proceeded to arrange our mortgage via our own broker but were advised by Burchell Edwards to utilize their in-house broker as he would be quicker and offered better rates.
It was soon apparent that Burchell Edwards have a policy of sucking as much money as possible from potential purchasers by asking them take on their full package including their broker who was very incompetent and did not fulfil his appointments with us to arrange the required mortgage. Their in-house broker was charging us £749, whereas my own broker was only charging £199.
In addition they were repeatedely telling me the wrong amount of stamp duty I was liable for, when I questioned both the manager and broker, they both told me I was wrong even thogh I informed them at that stage that should I be liable for the higher amount of stamp duty, I would not be able to afford the property.
Burchell Edwards told me in plain words that’s should I not use their in house broker, they would not process the sale to me.
they were aggressively pushing us to use them and it was to no avail and very unprofessional.
I was told by my own broker that this was an illiegal stance conducted by Burchell Edwards and I should take all appropriate legal action against them.
When I gave Burchell Edwards an opportunity to rectify this error, they appointed another broker, who promptly took payment for the brokering fee.
As our purchaser fell through for various reasons, not least due the doubling of the stamp duty liability, we were unable to proceed with the purchase.
The period between making the payment and our circustances changing was probably less than a week.
I asked our broker that the purchase had fallen through in good faith and could the refund the broker fee which we were no longer using, but they refused.
I appealed to the broker over several weeks however to date a refund has not been forthcoming.
I have advised them that I would share my honest opinion of my experience with them on social media unless they refunded me my money
I am now looking for a full refund from Burchell Edwards failing which I will have no other option but to take whatever action is necessary to get return of the funds.
I am happy to remove all my feedback left on social media should they refund my money

Very efficient team to deal with and very helpful from the start of the process until we closed out the deal

Very helpful staff. Great service

Selling s property is a challenge but when you have a caring and helpful estate agent to guide you through the process, it lightens the load.
Burchell Edwards, Eastwood Branch helped me through every step of the way. They were always friendly, sympathetic and there to answer any queries, and there were many. Thank you so much Lexie and your team for all your support. Very much appreciated. Maria

Myself and my partner - experienced fantastic service from Jack, during our search for our first home. He was super attentive with a caring approach. Top service and a lovely young man

All the staff were excellent. My move was complicated as a chain of 6. I felt informed all the way, the staff were very empathetic and explained all the solicitors technical terms to me very well. I bought from Burchell Edwards. Next time I will definately sell with them!!

Put our property on the market for sale with Burchell Edward's at Eastwood Nottingham. They had a set of keys, arranged all the viewings and accompanied all the viewings. Kept us in touch all the time with what was going on regarding the different offers from prospective buyers. Found us a buyer, felt like nothing was too much trouble. Acted as a liaison between us and the buyer. We're very pleased with the service.

Rented a house via Burchell Edwards Solihull.. and had a wonderful experience. Swift from initial enquiry - viewing - all referencing and paperwork. All done and dusted within 7 days! No faff, with Amanda and Jess being impeccable throughout the process. Our referencing wasn't easy being two self employed persons, but the paperwork was put across and Amanda detailed everything we needed, and it was all approved. Keys and paperwork handed over, and we are away. Would reccomend to all either as a landlord or tenant, as i tried a number of other agencies during this process and didn't have similar experience elsewhere!

Burchell edwards are an amazing company and they have helped fine me and my family a home. They have brilliant staff who helped us when we needed it and supported us. Olivia was amazing at the Sheldon branch I would recommend this letting agency