Burchell Edwards - Estate & Letting Agents Anmeldelser 

Absolutely unprofessional have had the worst experience possible keep booking appointments and email you on the day to say it's cancelled this has happened 3 times 2 no shows when I signed up with them they promised the world honestly have to say I'm disgusted with the lack of service. They don't answer their phones I surprised client's can even book a viewing, when you call them they just want to get rid of you as if your nuisance considering your are pay double the fees anyone else is charging. I'm shocked to see 4/5 stars certainly not the experience I've had with them. Castle Bromwich Branch Hurst lane i wish I read the reviews on Trust pilot I would have never choice them.

I have been dealing with Laura. Melissa & Suzanne from the Hucknall branch. Lovely helpful ladies. An estate agents that doesn't make you feel like a transaction. Property sold within 5 days a few bumps along the way but navigated professionally by the Hucknall Team. I would highly recommend them, thank you

DERBY BRANCH MORTGAGE ADVISOR A.P WORST EXPERIENCE THE 1ST TIME WENT OK WASNT GREAT TRY TO MAKE YOU SIGN UP TO THINGS THAT ARE UNNECESSARY. Went to buy my 2nd home and because of the abizmel communication lost out on it 3x..... because of slow service not responding to emails and forever chasing them to do their job. never get a xall bsck when promised and then to add salt to injury she doesn't take accountability for her neglengence. NEVER WILL I USE HER AGAIN!!! I made it very clear that her service was appalling they claw money out of you to do very little work. I came on trust pilot to leave a negative review which she is aware of me doing so I don't think she'll be surprised hearing about this... only to be unsurprised by alot of other people's negative reviews. I had to ask if she's over worked because clearly can't keep the pace. made me lose out and still took my money to do very little. you mayaswell find a private mortgage advisor which I have done now and has suited me thus far...useless is an understatement..... try to blame you for their appointments theyve made and missed. she's lucky I never put her name on blast. but stear clear DERBY BRANCH INTIALS A.P

Amazing service as always from Lee Peck at Burchell Edwards Eastwood! We've used Lee as our mortgage advisor since we bought our first property 6 years ago, through 2 remortgages and now for our next purchase which exchanged contracts today. His knowledge and support has been invaluable and nothing is ever too much bother! A genuine asset to the company and will look forward to dealing with him again when our next remortgage is due.

Honestly will never buy through these as I've been put off for life. I genuinely feel because I'm a first time buyer the estate agent felt that they could bully and push me into signing up to things I didn't need. All I wanted was a viewing on a property but was instead given basically life advice I didn't want or need. I had explained I already have a mortgage advisor and a mortgage in principle but was consistently pushed and bullied into signing up for their mortgage services. Came off the phone and instantly blocked their number because I was so upset and fuming at how rude I had been spoken to. Wouldn't buy a house from them now even if they paid me to.

Burchell Edwards Erdington
I found Burchell Edwards really helpful with what was quite a complex sale of a probate property.
Mairead in Customer Support was extremely helpful and patient, and made sure everything was looked after, which was really appreciated.

Extremely unprofessional staff at Sheldon Birmingham office. I’m disappointed with their behaviour and burchell edwards shouldn’t be in real estate business at all. They accepted my offer the house I was interested then without my knowledge reduced the price and sold the property without my consent.

Sheldon Birmingham branch people are extremely unprofessional as far as with my property they valued and put it on the market for 245k then after a week told me to put the price down for 220k then forcing me to sell for £190k. They are just disgusting people playing with people emotions.

Unprofessional bad people with rude manners they got No complaint procedures in place. They deserve a ZERO star please stay away from them.

Someone came over to value our house approx two weeks ago. He told us that he'd get back to us with the full report via email asap. My dad has called them several times to ask where this report is, and he's been fobbed off with excuses every time he's called as to why the guy can't come to the phone. Awful company to deal with. Won't be using them again!!!!

If I could give a minus number I would. DO NOT WORK WITH THIS AGENCY! We were mislead and told incorrect information in order to sign a lease. There is no effective communication between the landlord and agent. They tell you one thing on the phone and another on email to cover their own backs for legal action. They don't answer calls and DO NOT admit to their mistake. Stay clear do not get involved - particularly the Castle Bromwich Branch

All staff were very friendly, helpful and efficient in finding a buyer for my house. I would highly recommend.

Terrible customer service at the Belper branch. Never answer their phones and when they do they have no time for you.
The manager is so unbelievably rude.
Please do your research before dealing with this company. Wish I had!

We went with this tin pot Company, following on from a awful conveyancing experience online.
However! Talk about out of the pot into the fire!!!
Burchell Edwards at Eastwood proved to be absolutely DIRE!! They work with Talbots Law in Dudley (We have given them feefo...)
We did not find out UNTIL the day before we were due to exchange contracts that even though at the beginning of the fiasco my husband had categorically stated that the contract with them was for BOTH the SALE AND the Purchase, Scarlett, the lead estate agent at the Office did the biggest mess up of her career (I am presuming there hasn't been any worst...!) and only put on the Contract for the sale!!
Lexi, the Eastwood Manager agreed with my husband that she remembered him telling Scarlett that it was for a sale AND Purchase at the time.
Mistakes happen all the time, it is simply human nature.
What REALLY galls us though, is that this Estate Agency attempted to hide and dismiss what they had messed up.
NO apology, literally just trying to sweep their mess up away altogether.
To LEXI and SCARLETT, SHAME on you, you should be utterly disgusted with yourselves, but no doubt both you and Burchell Edwards will go into denial mode....unfortunately for you, we DO have ALL the relevant paperwork to take forward if we decide to do so.

We urge ANYONE even thinking of using this Company to avoid like the plague...👿

What I would like to know is, whay doesn't ANYBODY respond to the people on the reviews?? Burchell Edwards really should be shamed and vilified......

In my experience, I would highly recommend this estate agents
Carl and his team went above and beyond to assist me with the sale of my house, I accepted an offer 3 weeks after the first viewing.
Thank you all for a very professional service

We were told if we wanted to rent we had to move in within 4 days, we were not allowed to give any notice for the property we are currently in. So we had to take the keys on a monday evening, then couldn't actually see the property until the weekend. The boiler doesn't work, the ceiling in the kitchen is so damp it has fallen through, the kitchen units are damp, the only electrics are the lights and shower, the cooker is unusable. Both Burchell and the landlord have said we don't require a boiler and we don't require electrics to move in, in October. One comment we thought was rather exceptional was "if it was your house you would still have to pay the mortgage, so you still need to pay the rent, even if you can't live there".

I've rented for 22 years up and down the country, Burchell Edwards is by far and away the worst experience i have had.

No time to waste on this USELESS crowd, twelve month let not one visit despite sending them regular emails requesting reports they just CC everybody else to pass on the responsibility, I was constantly having to chase.I paid for fully managed and was lied to on a regular basis. AVOID AVOID Hucknall Branch

The worst agent possible. DO NOT use this agency.
Overpriced compared to all local agents, they fixed their price off of an inflated price (confirmed by other agents and RICS afterward).

Took 2 weeks to get 4 viewings, no offers.

No further viewings in 3 months despite lowering our price.

Most importantly they tie you into 3 month exlusivity contract, compared to 1 month elsewhere.

Worst of all 90% of the time i called them, no-one answered, and most of the time voicemail full. If that happens to me the vendor, imagine how difficult it is for potential viewers.

I have dealt with 2 different branch's Ripley and Eastwood, both very bad at communication, and pushing you to have a mortgage with then. God help the vendors who are trying to sell their houses through this company!!

The worst service.
Especially the Burton branch . After giving my details they didn’t even bother to reply to my emails anymore. Disgusting behaviour.

SOLIHULL BRANCH , Do not go anywhere near them! Just don't even be tempted, ZERO feed back from viewings YOU do all the chasing. It takes 3 or 4 calls to get through to someone.

Usually you will be talking to a trainee who knows nothing (not their fault) about the queries you are raising, followed by a promise that they will call back this will NEVER happen regardless who you call , they just NEVER call back.

Viewings are cancelled for no reason or don't turn up, we'd go as far as saying some are even made up.

Once they have your signature you are on your OWN.

We have never experienced such an unprofessional team, being addressed as 'mate' over the phone when your paying £1000's for the pleasure.

NOTE , they are NOT cheap and no where near worth it.
Trust - zero
integrity - zero
customer service - zero
professional - zero

DO NOT USE. AVOID !

Having taken all my details (enough to clone me) I was told a member of staff was on holiday and I would have to take another hour giving my information again. Then that person left I was passed onto a third member. All 3 of them left the company, my concern is that clearly they could take my information. How in the modern world is this possible? Then to be told by the third person they charged for this service. Incredible.