Burchell Edwards - Estate & Letting Agents Anmeldelser 

Absolutely not worth one star . Where do I start . We got treated worse than anybody possibly could . I can not believe the way we was treated and we are beyond hurt .
We went for a property at Lakeland drive . So please be aware anybody reading this . Told the agent I have an Iva and my husband also has an Iva . However we were renting with daughter and son in law . Was told that was ok but would speak to landlord .
Had a lovely phone call congratulating us that we had got the house . My daughter and son in law handed their keys back for flat (agent was aware ) they also have a six month baby girl etc . Was meant to move in on the 15th . Lack of communication . Excuse after excuse and delays .
All the correct documentation was sent to referencing . We was told by the agent , it doesn’t matter if your references fails etc the landlord has signed us off and my daughter and son in laws references had passed and there joint income is more than enough.
All tenancy agreements signed etc . Then we were called up on 16/08 saying we had failed referencing ??? And we couldn’t have the house .
My husband didn’t have a right to rent . When we are renting now and we sent all documentation that was listed over. Also the agent said that the land lord didn’t know my husband has an Iva . Even though I told her and she stated it doesn’t matter land lords signed off !! My daughter and son in law and myself have enough income to cover it and that’s more than enough !!!
Oh and the land lord wasn’t going to rent the property out he had changed his mind .
However it’s now on right move and new property to let under burchell edwards . The agent even told me to give notice on my property ( so I did ) when I was upset with her on phone ( so I should be ) she stated it was her last day and she tried her best .
She has left us all heart broken and it’s not the fact we have lost the house that hurts . It’s the way we have been treated .
We also paid the holding deposit, but we can’t have it back because of my husbands right to rent . Which isn’t true at all .
We feel beyond hurt and very confused. I can not believe the disgusting treatment we have had .
The agent even had the cheek to say the landlord asked how the move went 15/08/ and she didn’t know how he would take the news that we hadn’t moved in ?? I explained this isn’t my fault . Trying to get in touch and help from somebody all day .
They did not give a dam that they could have made a young couple and a baby homeless . Also the fact I have my notice on my property . All I was told was you can retract .
They won’t be giving us back out holding deposit .
My current land lords are disgusted and think we should be asking for compensation .
We were mislead and lied too.
We were so happy at the start . Agent was very friendly and helpful. We were honest about everything. Then suddenly things changed and we had excuse after excuse and communication wasn’t the same .
We were constantly ringing and emailing hoping for some update and positive news.
I hope nobody else gets treated the same way. It’s very unfair and heartless.

Our experience with Burchell Edwards during the sale of our home was extremely disappointing. I wish I could give zero stars but unfortunately there is no such option.

Initially, they seemed promising, but it quickly became apparent that their service was lacking. They rarely answer phone calls, and when they do, the staff often admit they are new and unsure how to assist. Attempts to speak with senior team members were futile; they were never available and never returned calls, emails, or voicemails.

Moreover, they are not cheap either; our seller paid much less to another agent who were just brilliant. When we tried to chase them for updates, we were told not to chase and that they would respond when they had time, which never happened.

There was no follow-up on the sale, and we had to chase all parties involved ourselves. The only call we received from Burchell Edwards was on completion day, after everything was sorted by us.

In summary, do not use Burchell Edwards if you are serious in selling your property and unless you want the additional stress of managing everything yourself. Their service was not worth the hassle and added unnecessary frustration to an already stressful process.

Worse Agency I have EVER DEALT WITH! Do not go anywhere near them! It would take me 4 months to list the errors, the unprofessional RUDE staff! It took them 4 weeks to ring us back and Evan then it was an automatic response! Their errors have cost us £2500! Honestly they are disgraceful disrespectful money hungry sub human! They don’t care about humans just the bottom line!! Vile!!!

DO NOT USE FOR LETTINGS!!!
Absolutely rubbish constant changing of staff. No checks done properly, just constant lies about everything. No support whatsoever I was constantly having to chase them, never answered there phone for the two years the fully managed my property which was always left in a state because checks were not done.
I still have letters from utility bills coming to me from last year because the agent didn't bother to pass them on. This was fully managed! Could do a better job on my own especially when all they were interested in was raising the fee I paid. Good riddance to them so glad I'm with a better agent.

Carl showed us around two properties around the Erdington area and had a lot of background information about the properties viewed then our solicitor had no major issues working through the transition of the property to us from the burchell Edwards end

Avoid the Tamworth branch if you are thinking of selling your house!
They tie you in to a six month contract, they then don’t have any motivation to sell your house. They will not release you from the contract early and the only way to stop the company selling your house is to send them a two week notice to take your house off the market! Then have to wait till your six months is up to try sell your house with some one else… Thanks for nothing Burchell Edward’s

we was dealing with estelle and she was a complete nightmare! she was absolutely rude and unpleasant and EXTREMELY unprofessional!

Worst estate agency I have experienced.
It takes 3 or 4 repeated call to get through to someone who will answer the call. Then usually you will be talking to an intern or trainee who know nothing about the queries you are raising, followed by a void promise that they will call back to you which will never happen. As a seller, you shall never use them, as they have a “smart” strategy to make you think they sold your property above market price by significantly undervalue your property, then put into market for people to view, meanwhile, as they short of hands or purely being lazy, they will push away dozens of potential buyer’s queries ( or simply not answer the call or email). You may get a price above asking price but that is because the original valuation is poor. Moreover, they will forcefully asking buyer to take on their recommend Connell broker to “get a better chance a win a bid”. If you are not using their broker, you probably won’t get the property even if you are offering good price.

Worse company for letting and selling ! They take your money on management and never look after the property on lettings ! When tenant left , that was it , no support to get my money ! Did no checks even though promised 3 a year ! House was a tip when left and never got my money . Taking to ombudsman ! Definitely a bunch of liars ! My health has been affected by the nightmares I ve gone through with this company .selling aswell! They actually said that they told other agency that tenants were good payers so they d leave ! ( how shocking and unprofessional !) as they were going to try and sell property ( I couldn’t afford mortgage so needed to sell ) and tenants were being awkward . They had allowed tenants to change things to property without my approval! They had 3 dogs in the house and the way the tenants left the house was terrible !

Nikita was absolutely amazing from start to finish. She really did go above and beyond and nothing was ever to much. She was extremely helpful and knowledgeable, always got back to us when she said she would. She also is such a lovely girl, professional and friendly. I would highly recommend Nikita, she was an absolute delight to deal with. It really made the process stress free knowing I had someone reliable helping me. Would highly recommend Nikita. Could not fault in any way.

Ripley Rental Department are beyond pathetic...I have been considering what word to use for the last hour and "pathetic" only scratches the surface...but anything else would be blocked and moderated here.

I use Burchell Edwards in Ripley to manage my rental properly...the term "manage" is something that they appear not to understand. Needless to say they will be reported to the ombudsman as the services is negligent.

In 12 months, here is a small sample of the issues we have had to deal with:

1. They have reserved a float on the account stating that they were waiting on invoices form the electrical safety inspection. We paid these upfront...so no float was needed...and 12 months down the line.

2. They have repeatedly ignored requests to clarify billing as I'm sure they are overcharging; I'm still waiting for that clarification

3. They failed to inform me that the tenant was leaving, and therefore failed to book in a move out inspection

4. They lied...i know to accuse someone of lying is strong, but they claimed to have conducted an inspection in November. Which they latter admitted they did not...they even sent the inspection report …the tenant confirmed no inspection as booked or completed with them.

5. They never re planned the inspection they lied about...so the property was not inspected for 12 months although we pay for this service

6. They refuse to talk to you on the phone...every phone call is met with "send me a mail" to which they never respond

7. They lied to the tenant when moving it...we made it clear that they property would remain for sale and that the tenant would need to be informed. Not only did they lie to me by stating the tenant was interested in "potentially buying"...they were not...they also failed to inform the tenant who has been inconvenienced by repeated sales viewings

DO NOT USE THIS COMPANY...I REPEAT...DO NOT USE THIS COMPANY! YOU HAVE BEEN WARNED!

AWFUL experience with Burchell edwards Eastwood renting . Nothing ever got sorted properly. Moved in without a gas certificate, with a GAS LEAK in the house! I have 3 babies and this is a major safety risk. We were left without gas for a whole WEEK, me and my 3 babies had to sleep in the car and they kept saying they haven’t got the proper parts for the boiler yet. NO communication with this branch whatsoever it’s like they have no idea what they are doing?. Fast forwards… windows and doors didn’t even lock/close and that STILL hasn’t been sorted properly😂 advertised as a drive but no drop down Kiev and a car cannot even fit on the ‘drive’. Brick wall with HEAVY big bricks on falling down and could possibly Kill my children if they went near it and they fell down! Burchell edwards no where near bothered to sort this out so we have had to have the council out. Whatever you do PLEASE for the safety of yourself and whom you may be moving into a property with… BE CAREFUL as they are not bothered about your safety. Plenty of more problems to complain about, we are lucky enough to be getting out of this property!

I have been calling this agency for the past 3 days with zero response to my calls and emails.
No one ever answers the calls, the agents do not reply to any emails.
What’s the point in advertising properties for sale when you are too lazy to respond!

Burton branch.
Looked for a rental property, they were quite pushy with getting me to apply, pay a holding deposit and getting details to them – that part, although made me feel pressured was not so much of an issue, its part of their job. However, I was unable to get a suitable guarantor and they instead said I could pay 12 months rent upfront – which was a ridiculous amount and I explained I couldn’t afford that. They were understanding, which I appreciated. I was due to have my holding deposit of £167 refunded (as I did not breach any terms and therefore, legally the money should be refunded) at first I was told “within a week”, then “5-10 days” the time went by and no refund. I was told “within 2 days – it has been actioned”. 4 days later still no refund and my emails are being ignored. Its been 2 weeks now and no refund, I shouldn’t have to chase for my money! I have raised a complaint with head office and will be taking this further. Will never trust them again.

The team were brilliant. Emily was amazing, always there to answer our questions and gave us advice. Emily’s knowledge is outstanding. Our flat went on the market and within a week a tenant was in there.
Absolutely amazing service.
Thank you so much.

Amazing service from Emily and her team from the Castle Bromwich office. My property was let out within a couple of weeks. Was always updated throughout the process and no issues at all. Thank you for the great experience team.

Avoid them with all costs.
As a landlord I can say they are the worst agency. Would never use them again.
I gave them 2 flats for rental. Had problems with both of them, both times.
They only know how to take off your money but will not take care of your property.
One of the flats had all bathroom tiles broken, had to change half of the kitchen that was brand new before giving them the flat.
Did not even received the deposit.. They said (there is nothing we can do as we forgot to take dated photos before renting the flat).
So.. after puting it together.. I paid more for fixings then I reiceived from rent..
Really bad customer service. Even made a complaint few months ago.. and nobody answered or called me back regarding it.

Burchell Edwards Castle Bromwich were friendly and very efficient. Several viewings were arranged and a buyer found quickly.
The follow-up service from Tamworth was very professional.

I had a very good experience with and they made all the paperwork’s quick and easy
So happy to get a house quick and near to my work place

AVOID. ICO, Property Ombudsman contacted, breach of my personal data through Burchell Edwards Modern Auction I am Sold. Grave levels of breach, awful company practice. Contact made for further assistance via CEO, not interested. Very worrying, unsafe practice. AVOID
This is regarding Burchell Edwards as a brand AVOID Shirley Solihull AVOID