Burchell Edwards - Estate & Letting Agents Anmeldelser 

Have only given 1 star because I can't give zero
If you value your sanity and your free time then stay well clear, after 6 years of paying for a ‘fully managed’ service and having to manage them – NO MORE!
We have had to raise multiple formal complaints with the CEO, 2 of which were for something ‘that had never happened before’, yet it happed to us twice. Either we are extremely unlucky or Connells group are incapable of managing a rental property.
I rather suspect its the latter.
Passed from one branch to a senior lettings branch manager at another location after our wishes were ignored leading to a formal complaint only for the same problem to occur again. We felt no discernible improvement in the service from the head office property managers or anyone else we interacted with from Connells group
Honestly, they are just masquerading as corporate professionals and they fail at every opportunity and after 6 years we have had enough of paying for the shambolic service.
And the real sting in the tail, if you have enough of the nonsense as we have, and want to get rid of them, you have to give them 6 months notice!
You have been warned………

We are absolutely exhausted from dealing with BE and the wider connells group. Nobody in 6 nightmare years has been able to even offer a substandard service. They are literally unable to run the letting operation properly due to blatant incompetence. This is not simply my view but has been proven by the numerous formal complaints that have been upheld.
Because of this, last year we were passed from the manager of Burton to the manager of Tamworth and Castle Bromwich but the ongoing mismanagement of our property and shockingly poor service only worsened.
We eventually disinstructed them but in the meantime were subjected to a further display of incompetence and dreadful bad manners from Birkenhead. More apologies came, this time from the CEO's assistant but by now they are futile.
In what we hoped would be the end to the misery inflicted on us, to add insult to injury Connells would not pass on the relevant information to our new letting agent and we were told a vital document was missing! One for Ombudsman! Do yourselves a huge a favour and steer well clear.

If zero stars were possible, this company would deserve it.

I trusted Burchell Edwards (Connells Group) with full management of my property. The result?
• My tenant moved out early, but they failed to carry out a timely check-out.
• They withheld and contradicted information for weeks.
• They demanded £135+VAT for an inspection that should have been part of their service.
• They repeatedly chased me to release the tenant’s deposit before resolving my complaint.
• When I escalated to The Property Ombudsman, Connells’ delays and tactics meant the case wasn’t accepted.

Two months of stress, endless emails, and still no accountability but harassments weekly email

My advice: do not entrust your property to this company. They take their fees but not their responsibilities.

Really bad experience selling our house with burchell Erdington. It started off well, kieran seemed great when he came round. All downhill from there though. The listing - thrown together with no care or attention. Riddled with typos and all the photos were out of order. Took us hassling multiple times to get it right. Then once it went live, our house was never put in the window as we were promised. When we did get a viewing, burchell sent someone who knew nothing about the house, they hadn't even read the listing to know even the basics and we ended up being the ones to actually 'sell' the house. Don't get me started on the process after that. Amie was useless and 4 months into the process called us confused as to why we hadn't moved out - she was so disorganised she didn't even know we were buying another house. Had the cheek to ask us 'since when' were we buying somewhere else to which we replied 'since 9 months ago when kieran first took the contract'. To add insult to injury they then overcharged us at completion. It was an absolute clown show. Avoid.

The worst people to deal with they never want to do any repairs they delay it for as long as they can I regret getting a apartment of these individuals stay away from these un reliable fools not worth the money

Sold our property through the Belper branch, the whole process was hard work! Where do I start… pictures were poor quality and promised a video tour which I continually chased and never got, the listing was full of typos and was re-written 3 times despite detailed emails from myself and phone calls. I had to provide some of my own pictures for rooms that weren’t photographed.
We found a buyer ourselves and directed them to Burchell for a viewing but they were rude and un-accommodating so our buyer refused to deal with them and pulled out.
Staff (except Adam) unapproachable, rude, patronising and condescending.
Burchell did go on to find us a buyer which I am grateful for but…….the day of completion, funds for our property didn’t clear and our keys were handed over to the buyer and she moved in. We didn’t get the funds until 3 days later!!! A huge breach of contract.
Wouldn’t recommend or use again unfortunately.

Excellent service from Holly at Burchell Edwards (Mansfield). Quick, efficient and helpful throughout.

Made a telephone call requesting assistance and advice regarding short term lets. Holly was extremely helpful, professional and an absolute asset to this company. Thank you!

We’ve had one of our buy-to-let properties managed by Birchall Edwards for a number of years, and they have always let and managed it to a very high standard.

Most recently, following the refurbishment of a three-bedroom property, Hannah in the lettings team was able to find and secure the ideal tenants — perfectly matching our requirements as landlords, while ensuring the property suited their needs as a long-term home.

Hannah’s professionalism, dedication, and genuine care shine through in everything she does. She strikes the perfect balance between looking after landlords and ensuring tenants are truly happy in their new home.

Congratulations, Hannah — you’re a real credit to the team at Birchall Edwards.

No complaints, swift to answer all questions. Personable and approachable staff

Would like to thank james from the Sheldon branch has been very helpful all the way through

Senaa Erdington- is just a delight to work with. Always so cheerful and professional. I would also add the team are just a joy too, always happy to help. I would highly recommend this branch to anyone. Thank you guys!

I would have put zero stars if I could, if you want sell your property, please go elsewhere as they lowered the price of my property without consulting me and very very very poor photography does not show the potential of the house avoid at all cost.

So helpfulf and friendly with dealing with our renting a property the land lady also very nice good company all round 👍 and I would recommend them to anyone. P.Dexter

Having been not overly impressed with another local estate agents in Ripley, Derbyshire, I decided to put my property on the market again with Burchell Edwards. I found their team in Ripley branch to be professional, friendly and, am pleased to say, were the estate agents that managed to sell my property second time around.
Mairead was brilliant in providing the weekly updates and this helped to reassure me that, unlike the previous agents I used, they were proactive in selling my property.
I would use Burchell Edwards again, and would recommend them.

I had the pleasure of working with Melissa Knight on multiple occasions while searching for a property, and I couldn’t be more impressed with her outstanding customer service. From the very first interaction, she demonstrated professionalism, attentiveness, and a genuine passion for helping clients find the perfect home.
Melissa was incredibly knowledgeable about the properties she showed me, offering valuable insights and patiently answering all my questions. Her friendly and approachable manner made the entire experience enjoyable, and she went above and beyond to ensure I felt informed and confident throughout the process. Thank you once again for your amazing customer service Melissa.

Stay away from Burchell Edwards and Ashley Adams!! Also avoid the Nightingale Quarters in Derby to rent, you will be highly disappointed and miss sold a dream. The company were quick to declining us requesting to move our end of tenancy date by a day as we no longer needed the extra day that we originally requested (we gave 3 weeks notice) as this had ‘now all been agreed with third parties and cannot be amended’ but constantly called me and partner the week leading up to our end date, asking if we needed to extend our tenancy for any reason - anything to get extra money from you. They will also send you an unfair end of tenancy report claiming damages that were already in the property when you moved in. Absolute shambles of a company!!

Absolutely disgraceful!! 6 weeks it took an inexperienced “lettings manager” to do a zero deposit application to then move me into a property riddled with black mould! Environmental health got involved and closed the property down!! STAY AWAY!!!!!!!

Since having a house on the market 12 months ago, dropped 100000 several viewings cancelled last minute with no reason as why . To finally have the last one cancelled 2
Minutes before due and then bumping in
The viewers to have been in the pub , showing them around my self and selling the house . Once going through the sale
The service just got worse , I had more help from John German who were selling the house we were buying , lack of correspondence from Burchal Edwards, no help , complete rude customer support manager with no regard to the sale or help at all . All of this for 5500 worst service ever !

i am an registered electrician in birmingham. and i done some work for a landlord because burchell edwards sent an electrician and quoted well over priced work that was needed to be done.
so after i done the work and issued a electrical installation condition report.
Sophie Hendy from Burchell Edwards messaged the land lord to say i was not a competent or registered electrician to which i found offendsive as i have been an electrician since Sophie Hendy was in nappies and been registered with NAPIT since 2013 and NICEIC before that .with a little work she could of found my details through NAPIT but couldn't be arsed to look