Bubble Planet Anmeldelser 151

I must be missing something. We had the grand kits with us this week and decided to check it out. My bad for trusting the business web site for their reviews. Over priced and marginally entertaining. It cost almost $150 plus parking for 2 seniors and 2 children 11 years old. It took 45 min to get there with all the traffic and took us only 30mins to get thru the facility. I read articles claiming people spent a few hours going through. That must have included nap time for the kids and parents! As I arrived in the door I realized this place is more for toddlers and smaller children at best. Definitely not an adult adventure. Plus once inside they hit you up for add-ons. What a scam! Save your hard earned money. How does a place like this survive. Are people that gullible. I guess I was. But if this review helps just one family them its done its job.

Very over priced for what u actually get .
And suitable for more babies personally to say 6-7 year olds .
The staff are rude , brought all 3 of my children with me , my sons got followed by staff like they where criminals upto no good 🫣
And told off for what seems like everything so they just walked around and didn’t do anything which was a complete waste of time and money .
Not a fault of there’s but of the staff here .
You can’t get a refund no matter what so I’d defo think twice before booking to go here .
Babies / little kids it’s fine ( just over priced ) if u have older kids I wouldn’t bother .

Bubble planet Wembley. Don’t go just don’t! Charging people to go in is a crime. It’s insulting. Apart from the diabolical content the lack of hygiene, rank ‘relaxation’ filthy bean bag/bed type things it felt empty, stupid( my kids words) it’s a rip off and the company should be investigated.

We had the most wonderful experience celebrating my son’s 2nd birthday at Bubble Planet (Wembley Park), thanks to Dee and Elissia. From start to finish, they were absolutely amazing hosts — so friendly, attentive, and caring. They made sure every detail was perfect and went above and beyond to make my son’s day truly special. He had a fantastic time, and it was all down to their warmth and professionalism. Their manager should be extremely proud to have such incredible team members. Thank you, Dee and Elissia, for making memories we’ll cherish forever! I also like to thank Rebecca for her online help and support!!!! Will definitely recommend Bubble Planet to family and friends

I really wanted to love the Bubble Experience Washington D.C and share a great memory with my son — but unfortunately, our experience was incredibly disappointing.

We flew into DC with plenty of time before our 6:00 p.m. ticketed entry. I even paid extra for the “Flex Ticket” option, which was presented as a kind of insurance. But due to a major airline delay outside of our control, we were stuck at Newark Airport for 4.5 hours and didn’t arrive in DC until after 7:00 p.m.

As soon as we landed, I reached out to FEVER (the ticketing platform) to explain the situation and ask for help. While their response was quick, their customer service was cold and rigid. They repeated the same line over and over: “As stated in our Terms of Use, all sales are final.” No flexibility. No empathy. No options. Not even a credit toward a future event.

Policies exist for a reason — I get that. But when someone has gone out of their way to plan, pay extra for flexibility, and communicates in good faith, a little human understanding goes a long way. Sadly, none was offered.

So would I recommend the Bubble Experience? No. In a city filled with incredible museums, immersive exhibits, and cultural events that do treat their guests with care — spend your time and money elsewhere. DC has so much better to offer

Incorrectly charged, refused refund despite staff error

I was charged for 3 adult tickets instead of 2 adults and 1 child at Bubble Planet (Wembley). I raised the issue on the day, and venue staff acknowledged the mistake but said they couldn’t issue a refund. I was instructed to contact Fever directly.

Despite clearly explaining that this was a staff error, Fever repeatedly refused a refund, quoting blanket “no refunds” terms — ignoring the fact that I paid for something I didn’t receive. They also claimed they didn’t have access to the ticket data, even though I paid by credit card at the venue.

There was no flexibility, no escalation route offered, and no accountability. I’ve since filed a complaint with Citizens Advice and am pursuing a chargeback with my bank.

Extremely disappointing service. Be cautious — if something goes wrong, it seems you’re on your own.

This is regarding the new Sydney operation in Olympic Park... there are a few areas to note: 1. The ladies on reception are quite rude and uncaring. 2. If you arrive and have only booked for the children, because the website/ app lets you.. then you cant enter, we were told "there are no more tickets left so your kids cant enter, this isnt a child minding service" (?!) (this was happening to many families turning up) 2. email receipts of the tickets had not been sent, so it was hard to prove we had tickets as their systems didnt work well 3. it is a LOT of money for basically balloons and a ball pit.......

Bad organisation. Organiser sold too many tickets. Had to wait for a long time for the experience. Also not all experiences were open.

Visited on a Sunday with my10 year old daughter and wife. We spend one hour here. Looks run down and not worth the price they charge. Plus they charge you extra if you want to do the VR. Please don’t waste your time or money. Read other reviews first and see what they say also.

Shocking company, shocking costumer service. We asked to move dates as our child became sick and we got completely ignored.
Stay clear

£75 for a 40 min walk around. About less then ten stops to walk through. It's literally a pop up thing. Isn't even a proper building. I can't believe they change that much for it.
Drove 1 hour there and 1 hour back, its so dolled up and hyped about on social media. It's nothing like that in real.
Don't bother going unless u get more then less half price tickets!

Paid £165.00 vip family of 4. The experience was poor and no value for money. Even a giant modern day soft play has more features than this place. Absolute waste of money and don’t bother getting VIP as the only queue is the exit!

Over priced campare to the expected fun. We paid extra £30 for VIP but found the place is not busy and there is no quie to wait so they should cancel the VIP. they should add more activities or charge less.

Trash and cheaply decorated. Too expensive. Not fun. The whole experience took 20 minutes.

Because of illness, we were not able to attend on the day and so asked to reschedule. They refused and also refused to refund the tickets. No phone number to contact, no customer sevice to speak of, just emails. Very poor service and completely contrary to their 'fun, people-focussed' image they like to project

Avoid if your kids are under 6 years old!

The place itself was nicely set up with plenty of rooms for different activities, but there was one big issue. The bubble pool was incredibly deep, and I almost lost my 3 year old daughter in it. If I hadn’t grabbed her by the arm, she could have suffocated. She was so scared! There really should be clear warnings about the pool’s depth and age restrictions. In fact, the staff didn’t even know how deep the pool was before we got in. Please be very careful if you have young children near this pool!

I also booked the photo booth experience, which turned out to be a total disaster. The photographer, who I assume was having a bad day, shouted at my daughter, “DON’T TOUCH!” just because she was gently touching the balloons. My daughter was terrified and immediately hid behind me. I’d really advise the organisers to hire staff who understand how to interact with kids in a calm and friendly way. After that, the photographer was rude to me and took a terrible picture of us. The background was underwhelming and definitely not worth the money. The photo even had visible shadows that weren’t edited out before they printed it, and they handed it to us like they couldn’t care less. There were no special touches, like ring lights, to make the photo look nice. Honestly, it’s not worth paying for.

To the management:
Please make sure your staff are well-trained, especially when it comes to handling children. They should be able to warn parents about potential risks at the venue.

Lastly, if your child is 7 or older, they might enjoy the experience (though I can’t say for sure), but for us, it was a big letdown.

Useless customer service, no phone number to use to contact customer service. Not allowing to change dates or refund. Using PayPal, resolution centre , hope I get my money back.

You can only purchase tickets through fever. we purchased 8 tickets then it made me download the app to retrieve tickets. received email to validate tickets by filling in the names of each individual guest. once in line, the staff informed us we had an individual ticket that had went through (non registered), but we did not have extra person. staff gave us card with QR code scan *which didn't work* and website to reach out to fever directly for our refund. I've been back and forth with 3 people who say they are escalating my case then i received three emails that i won't be getting my refund for the ticket we didn't use. this experience was overpriced for the few rooms they have set up. the entire walk through took our group (of 8!) only 16!!! minutes. customer service was very uncaring and refused to transfer me to someone that can actually help. there is a section for photo ops setup with 4 different sets, the first being a bubble like window - covered in handprints and grease (pointless if you're trying to get a photo) the second photo op had a swing with balloons oxidized and mostly deflated. the third photo op was supposed to be where you pull the cord and the big bubble forms around you, was just suds soo you couldn't even form the bubble. the last op was a tub filled with ducks - tub was also disgustingly dirty, had grease residue all over which shows these areas are not cleaned often enough. Overall, the experience is definitely a waste of money. very disappointed. definitely wouldn't recommend.

The experience was so much fun!!! I went with friends and our kids and it was a perfect afternoon plan. 100% recommend

Appalling! They cancelled the tickets we’d booked and paid for. They made a little child very unhappy. Even worse, they offered us a ‘voucher’ to rebook tickets but when I looked up the available slots they were far too late in the day. They then used my credit card (they saved the details without my knowledge or permission!) to send me tickets I DID NOT ORDER! They have taken £67.70 without my permission and they refuse to investigate or refund