This is the second Brita water filter which has required a replacement indicator light after long and faithful service. Both times I have contacted Brita and they have replaced the indicator light fre... Vis mer
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I emailed Brita Customer Care about how to replace my 4 week memo timer on my water filter. I received a reply the very next day offering a free replacement, not even postage costs needed. I am delig... Vis mer
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Today I received 3 complimentary Maxtra Pro Limescale cartridges which I should have been using from the start. Not realising due to living in a hard water area the normal Pro cartridge was not lasti... Vis mer
Had a missing indicator light replaced quickly once I raised the issue. No fuss or insistence on receipt paperwork for proof & took my statement as truthful that I had received the appliance as a Xmas... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Kontaktopplysninger
9 Granville Way, OX26 4JT, Bicester, Storbritannia
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
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Purchased an aluna water jug with…
Purchased an aluna water jug with filter.
I followed the instructions that came with the jug to the letter. The water filter worked fine for the first 5 time filled, then stopped filtering.
I reported to brita who the requested that I had followed the instructions, which I replied I had.
They then sent me another email to say remove filter and re fit.
As explained in first contact the water was not passing through the inner chamber as the valve would not let water through, with or without the filter installed
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Andy
Thank you for taking the time to share your experience.
Your jug is part of our PerfectFit range, and when used with genuine BRITA cartridges there should be no reason for the water flow to slow or stop. We’ve asked that you re‑prepare the cartridge to remove any possible air locks and ensure the base of the cartridge is correctly connected to the PerfectFit valve, as this is essential for proper filtration.
If the issue continues after completing these steps, please forward your proof of purchase so our team can investigate further and assist you accordingly as requested.
Team BRITACare
Very rude customer service staff
Very rude customer service staff. It seems that some of them did not even train for telephone etiquette.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Elma
We are sorry to hear of the experience you have had. Please can you email the team at enquiries@brita.net and we can investigate this for you.
Team BRITACare
Impressive & polite service
I am very impressed with the speed with which my query was replied to, & am delighted to be receiving a new timer for my brita jug.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Avril
Thank you for your kind review.
We’re so pleased to hear you received a quick and helpful reply, and that your new timer is on its way. We really appreciate you taking the time to share your experience.
Team BRITACare
Replacment Brita
I’m very happy with Brita’s kind gesture in replacing my jug after the pouring jug broke. The customer service was excellent, especially from Babs and Maxine, who were both helpful and professional. I look forward to receiving my replacement. I’ve been a loyal Brita filter customer for over 20 years and will happily continue using their products.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Louise
Thank you so much for your lovely review.
We’re delighted to hear that Babs and Maxine were able to help and that you’ve been enjoying BRITA products for so many years. We really appreciate your loyalty and hope you love your replacement jug when it arrives.
Team BRITACare
Replaced my digital counter promptly.
Replaced my digital counter promptly..
Thank you Brita! Great tasting water has encouraged me to drink more, (water).
I use the filtered water for my espresso machine as well as it drastically cuts down on limescale deposits in it.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Faisal
We’re so pleased we could promptly replace your digital counter. It’s great to hear you’re enjoying the taste of your filtered water and that it’s helping you drink more, and protecting your espresso machine from limescale too.
Team BRITACare
Absolutely fantastic service
Absolutely fantastic service.
I enquired about getting a replacement Brita jug spout cover and received an email within a couple of hours telling me that one had been posted out!
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Giles
Thank you for your wonderful feedback.
We’re delighted we could quickly arrange a replacement spout cover for your Brita jug. It’s great to know our speedy service made a positive impression.
Team BRITACare
Great service all round.
We contacted Britta after the Memo (digital display) failed in our Britta Marella. We have had it a while and we're wondering if we could buy a replacement from either Britta or online. Within a couple of hours we had a reply from Babs saying one had been popped in the post free of charge. Sure enough it appeared a few days later. Absolutely first class, well done Britta.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Ian
Thank you for sharing your experience,
We’re so pleased Babs could quickly arrange a free replacement Memo for your Brita Marella, we'll be sure to let her know of your feedback as she will be happy to hear this.
It’s great to hear it arrived safely and that you were happy with the service.
Team BRITACare
Replacement Memo Indicators
Emailed today regarding being able to get 2 replacement memo indicators for my Brita Water Jug and Kettle.
I had a reply within 1 hour confirming the replacement are on their way.
Very good customer service and experience.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi John
Thank you for your great feedback,
We’re really pleased we could get your replacement memo indicators arranged so quickly.
Team BRITACare
Failed customer service and online shopping experience
I placed an order online that went through all the stages, including payment via PayPal. After PayPal confirmed the payment, the screen displayed 'failed order'. I have no order confirmation or failed email, and the money is reserved for a nonexistent order. When I tried to get assistance from their online Sales Team, the assistance could be summarised as: you should get your money back within 30 days, and "the digital world is not ideal". Not the most encouraging shopping experience and support is not interested in improving the customer experience either. Wouldn't recommend!
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Zhivko
Thank you for taking the time to share your experience, and I’m very sorry to hear about the frustration this has caused. As previously requested, please email the team at enquiries@brita.net and we can investigate this for you.
Team BRITACare
Fast response
Fast service, clearly understood the problem and responded with a quick and cost effective solution. For this alone, worth buying original filters and jugs.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Michael
Thank you for your great review.
We’re really glad our team could quickly understand the issue and provide a fast, cost‑effective solution. It’s wonderful to hear this reinforces the value of choosing original BRITA products.
We appreciate your support.
Team BRITACare
Great Customer Service.
Great customer service.
Email answered within the hour and problem resolved right away.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi there
We’re really glad to hear that our team were able to respond to your email so quickly and resolve the issue right away. Providing fast, helpful support is always our priority, so it’s great to know your experience reflected that.
Team BRITACare
Very quick to answer my question and…
Very quick to answer my question and sort problem out
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Brian
We’re so pleased to hear that our team were able to answer your question quickly and resolve the issue for you. Providing fast, helpful support is always our aim, so it’s great to know we hit the mark.
Team BRITACare
Great products. Great Service
Great products.
A cartridge sensor light stopped working on one of my Brita jugs. After contacting the fantastic customer service a new one is in the post for free. Excellent.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Mr Clark
Thank you so much for your lovely review.
We're delighted to hear you're enjoying your Brita products, and it's great to know our customer service team could get that replacement sensor light sorted quickly for you.
Thanks again for taking the time to share your experience.
Team BRITACare
100% Recommend this Company
100% Recommend this Company and their Brita Glass Filter Jugs. I had a problem with the water Indicator & contacted their Customer Services via email. Customer Services almost immediately got back to me and sent a new Indicator. Replied same day. Amazing Service from Customer Service.
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Michelle
Thank you so much for the fantastic review.
We’re thrilled to hear you’re enjoying your Brita Glass Filter Jug and that our customer service team could quickly help with the water indicator. We really appreciate your recommendation.
Team BRITACare
Fabulous service
Helpful and prompt regarding a crack in the funnel/filter .
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Jinty
Thank you so much for your lovely feedback!
We’re really glad we could help quickly with the crack in your funnel/filter. Providing prompt and helpful service is always our priority, so it’s great to hear we hit the mark
Team BRITACare
Replacing the filter tap inner tube.
The team at Brita were extremely helpful in sourcing the replacement of the filter tap inner tube. They met a time relevant target I had, as the plumber was going to be on site undertaking other work and it enabled the replacement to take place on the same visit.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi AW,
Thank you so much for your review! We're really glad we could help source the replacement inner tube in time for your plumber’s visit. If you need anything else, we’re always here to help! 😊
Brita customer service team have been…
Brita customer service team have been brilliant, clear, concise and most important responsive . Thank yo ufor your assistance with my queries, Julia and team have been brilliant!
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Travers,
Thank you for your kind feedback! We’re delighted to hear you had a positive experience. We'll be sure to pass your comments on to Julia and the team.
Best wishes
Team BRITACare
Second request for support within a…
Second request for support within a ten-year period and wow the response time was just as speedy as the first time I asked for help, which is just brilliant. The outcome was the part I was looking they had in stock and was despatched to me, FOC within 24-hours which I’m very grateful for. Thank you
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Janet
We’re so pleased to hear that your second request was met with the same speedy support as the first. It’s great that we had the part in stock and could send it out free of charge within 24 hours.
We really appreciate your continued trust in us, thank you again.
Team BRITACare
Battery replacement
Needed a battery replacement for my pitcher. They've quickly reply my query and provide an replacement. Thank you 😊
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Alexandra
We’re really glad to hear that our team was able to respond quickly to your query and get your jug's battery replaced without delay. Your satisfaction means a lot to us.
If you ever need anything else, we’re always here to help.
Team BRITACare
I can’t praise them enough
I can’t praise them enough, we have a 14 year old tap that needed new valve and seals for and the have sent them free of charge,no fuss very fast response
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BRITA UK
Hi Garry,
Thank you so much for your kind words. We’re really pleased we could help get your tap up and running again, especially after so many years of service. It’s great to hear the parts arrived quickly and hassle‑free. Your feedback truly means a lot to our team.
Best wishes,
Team BRITACare
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