BrawBand Anmeldelser 

It's been braw... had full-fibre installed around 4 weeks back, with Brawband the provider. Speeds are consistent with or exceed the offering (150mbs), and the connection has been completely reliable. Really appreciating the service to date, and the reduction in costs.

Excellent customer service and availability. Knowledgable team and personal approach

Slick change over and when I needed advice someone on the other end of the phone after 2 rings and problem sorted immediately.

James McCourt from Brawband has restored my believe that real human touch is possible in this fast cyber competitive part of the world through the way how he dealt with my order.
I had been what I would call hoodwinked in a failed installation attempt due to miscommunication between 2 provider (see my other reviews about that) since the beginning of December, costing me quite a bit of money and nerves. James escalated my case, a stalemate in city fibre coms, and had established very quickly that there was full fibre right outside my flat after all, and the installation went ahead as planned. James took all my concerns on board, and always communicated promptly, professionally and caringly .

On the day of the installation with the cityfibre engineers he was right there on the telephone when needed, as there was an issue with the router the engineers could not resolve. He talked them through successfully. If James wouldn't have been available on the phone there and then, cityfibre engineers would have left without my service becoming live that day!!

He is still working with me to get my 'landline' installed with BrawBand. It had been quite a shock for me to find out that copper wire landlines are being phased out, and I really don't know whether I want a digital voice phone. James assured me that if I wanted it to be taken off my package,  if it didn't work for me, I could cancel it without penalty.

As regards the high speed full fibre service: so far i am delighted with it. What a difference from before with Sky!
Am curious now how it will go with the digital voice phone line.

I would like to express one thing here  which has nothing to do with BrawBand, on the note of landlines being phased out : since learning about that national/international phase-out I have witnessed some Senior people (like myself, too) feeling very vulnerable at the prospect having to rely on communication means depending on electricity, esp if they have no mobile signal in their home!
So I close this review with a request to all internet providers to please become innovative in finding non-electric, non-digital solutions for basic life line communications.

BrawBand were fantastic throughout the whole set up process. Any contact was professionally handled. So glad that I moved to them.

Service it's self is top speed however installation was a hassle, failure of communication between brawband and the installation company along with obtaining planning permission was dragged out for 4 months. Happy to have the service now but could have been dealt with within the first month. An offer of reduction of price would have been nice considering the waiting time and staying with the supplier thought-out it all. Blame falls on all parties involved however*

The setup of the fibre installation was easy and quickly done the engineers were very helpful and made no mess the whole installation was done in about an hour the only drawback was waiting on the phone line transfer the brawband team are highly recommended

Very quick instal, No messing around and with unbelievable speeds so far, Happy house hold

Broadband supplied on due date and working great. Land line telephone later than I thought and after chasing up now ok. Was not informed std code required in front of local numbers.

Customer service is fantastic, I had an issue with cityfibre but Brawband kept me up to date with progress. Highly recommended.

The team went above and beyond to get me up and running after being let down by a competitor, initially give a two week appointment to connect my service but they sorted it out with in a couple days, first class service and no issues, kept in the loop with what was happening every step of the way, first class!!

Easy from start to finish. So far so good. The engineer was polite, informative and considerste
The quality and speed are excellent thus far. The cost reasonable.

Ordering process was easy, being able to schedule installation well in advance, and communication prior to installation was good too. The engineers worked quickly, tidily and efficiently and all was completed in about an hour and a bit. My only gripe is that the mesh extender had no instructions with it and I had to contact support to get my phone line activated (router settings that weren’t pre-configured). All is now working fine, although speed from router to the outside world seems to go up and down more than I expected.

The Brawband operative James McCourt handled my enquiry, with complete professionalism and made sure that I was happy with outcomes. He has left an open dialogue with me, to monitor outcomes over next few days. After being with Virgin media for over 20 years, and struggling to make contact with, far less than conversing with a human being, this makes a big difference.

Absolutely amazing service from start to finish

I was very happy from professional team who connect my internet.

Absolute crap not worked correctly since I got it engineers supposed to come up no appearance left message sat to jay about Ethernet coming on and of no reply no service for 5hrs sat 2 hrs Sunday due too Ethernet will be lodging a complaint shortly 30 days notice too resolve he problem or I will be cancelling contract 🤬

Fantastic quick no mess left men were very nice and kind and talked me through everything, great service would recommend to anyone .

Easy to contact and very professional.
got what I wanted done very quickly.