Straightforward switch. Easy to use your own router/mesh without having to use the ISPs equipment as a bridge. Connection speeds are consistent with what was advertised. Only criticism would be that t... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
A very disappointing experience so far. This company has proven to be unaccountable, unanswerable, and completely unreliable. If you work from home, god help you, as the service is simply not dependab... Vis mer
Selskapet har svart
Enjoying my experience with Brawband so far. They seem to be on the ball when it comes to faults with a network. A recent outage caused broadband to be down in my area. Brawband kept me fully updated... Vis mer
Selskapet har svart
I couldn't recommend BrawBand enough! When my previous provider disconnected me earlier than they should have, the BrawBand team went above and beyond to bring my installation forward so I wasn't... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om BrawBand
Skrevet av virksomheten
Broadband that’s braw, not blah.
BrawBand brings fast, reliable full-fibre broadband to homes and businesses across Scotland - with nae faff, fair prices and a proper Scottish service behind it.
Whether you’re working from home, streaming the latest boxset, gaming with pals, downloading in a hurry, scrolling on the sofa or keeping the whole household online at once, we’re here to help you stay brilliantly connected.
We’re not here to make broadband feel complicated. We’re here to make it simple: check your postcode, pick yer package, get connected, and enjoy the internet doing what it’s supposed to do.
View broadband packages →
Speak to BrawBand →
Why go Braw?
Full-fibre speeds up to 900Mb
Built for real life, not just speed tests. From video calls and gaming to boxsets, smart homes and big downloads, BrawBand gives your household the connection it needs to keep up.
No faff. No nonsense.
Broadband should be easy. That’s why we keep our packages straightforward, our pricing clear, and our availability checker quick to use.
Pick yer package
Whether you need an everyday connection or a proper belter of a broadband package, you can choose the option that suits your home, your habits and your budget.
Helpful Scottish support
When you need a hand, you want to speak to people who know what they’re doing. Our team is here to help you get connected and stay connected.
Built for the way Scotland actually uses the internet.
Some households need broadband for working from home. Some need it for teenagers gaming upstairs while someone else streams downstairs. Some need it for video calls, music, smart TVs, online shopping, schoolwork, cloud backups and the occasional deep dive into cat videos.
Whatever your version of online life looks like, BrawBand is designed to keep things moving smoothly.
Sofa sessions?
Stream, scroll and browse without the dreaded buffering wheel making an appearance.
Home office hero?
Keep your video calls clearer, your files moving and your working day flowing.
Serious streamer or gamer?
Give your household the speed and reliability it needs when everyone’s online at the same time.
Full fibre means proper fibre.
Not all “fibre broadband” is created equal. Older fibre-to-the-cabinet connections still rely on copper for the final stretch to your home, and that copper can slow things down. Full fibre is different because the fibre connection runs directly to the property, helping deliver faster, more reliable broadband.
That means less waiting, less buffering, fewer “is the internet down?” moments, and more time actually enjoying being online.
As rare as spotting Nessie.
We like to say our downtime is as rare as spotting Nessie - practically a myth. But behind the humour is a serious point: reliable broadband matters. Whether it’s a work call, a movie night, an online game or a quick catch-up with pals, your connection should be something you can count on.
So if life’s too short for laggy broadband, spinning wheels and big-provider palaver, it might be time to go Braw.
Stay brilliantly connected with BrawBand.
Kontaktopplysninger
Suite G01/02, The Green House, Beechwood Park North, IV2 3BL, Inverness, Storbritannia
- 0808 294 4444
- info@brawband.co.uk
- brawband.co.uk
4,3
Enestående
371 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 42 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Appalling customer service
It's buffering and when I tried calling 5 times nobody answered. I got an email asking what was wrong and I sent one back asking them to ring but the didn't. Then there was a major outage. Only just got it in last week. Not a great start!
The number you show here is an answerphone and nobody calls back!
My name and number is on the Answer phone!
24. april 2024
Svar fra BrawBand
Thank you for leaving us feedback, and we are sorry to hear you have been having issues with your service at the start of your contract. We pride ourselves on high levels of both connectivity and customer service, and offer our sincere apologies that you have not experienced this. As you have not left your name with your review, we cannot currently investigate this further - however if you could please reach out to us on help@brawband.co.uk, 0808 294 4444 or online chat at https://brawband.co.uk/#help we will look into this for you.
i was told that an engineer would be…
i was told that an engineer would be sent out to set up the router. i assume someone at brawband figured out that i already had a fiber box installed, but i wasn't updated with any information if someone was still coming to my address or not. the engineer did not turn up, but thankfully i was able to install the router myself but just a disappointing first impression.
22. april 2024
Svar fra BrawBand
Hi Keith, we're sorry to hear you had a disappointing first impression. We pride ourselves on our high levels of customer service and communication, and are sorry we didn't hit the mark this time. We hope that this won't stop you enjoying your BrawBand experience - we really do value having you as a customer. Thanks for taking the time to leave us feedback.
Installation was great but one down side.
Installation was great , bang on time , quick , and mess free. Download and upload speeds are as promised and consistent . Only down side , despite several attempts, I can't connect to wifi on my laptops via my new router , they even sent me another new router , but I have the same problem with both , I've tried everything and so have they , so having to stay wired for now which is not ideal going forward.
12. april 2024
Svar fra BrawBand
Hi William, thanks very much for taking the time to leave us a review. We're thrilled to hear that your installation went smoothly, and that your upload/download speeds are hitting the mark!
We're sorry you've had issues connecting your laptop via WiFi - I've caught up with our support team who have let me know they've been in touch with you about this. If you'd like to reach out again to discuss, you can call on 0808 294 4444, email help@brawband.co.uk or pop us a message via our online chat at https://brawband.co.uk/#help
Svar fra BrawBand
Hi Pamela, thanks so much for your kind words! We really appreciate you taking the time to leave us feedback.
Installation was excellent was signed…
Installation was excellent was signed up for 24 month contract which just found out expires last year wasn’t notified and doing some checking I find I am paying more for 500 speed than the 900. So find this a little bit of rip off knowing I have been paying more for less. Don’t know for how long.
22. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra BrawBand
Hi John, thank you for taking the time to leave a review and we're sorry you haven't been happy with your current pricing. Customer satisfaction is incredibly important to us, and we're sorry we haven't hit the mark on this occasion. If your initial contract has expired, you should be able to transfer onto one of our new packages - please reach out to our team on info@brawband.co.uk or 0808 294 4444 and they will be delighted to help.
Great, smooth service! The way wifi should be!
Great service! Really smooth process and when I needed advice before setting my appointment up, I was able to phone in and talk to an actual human. Glad I could finally leave the evil red maiden, cut my bill in half and get even better speeds. You have a great thing going on right now Brawband, providing excellent speeds at reasonable prices to people all over Scotland. Please don't ever become a greedy evil empire like the rest! Customers that show loyalty should be rewarded, not scalped. Thanks!
2. april 2024
Svar fra BrawBand
Thank you for your kind comments, Peter. We're glad that you're now enjoying faster browsing at even better prices with your ultrafast, full-fibre broadband from BrawBand! We take pride in our high levels of customer service, and are glad to hear you have experienced this with our team. Thanks again!
Don't get stuck thinking Virgin is the fastest anymore
The engineer was very helpful and explained everything we needed to know. Really straightforward switch over. We had a crossover with Virgin Fibre because we didn't want to be without a connection. My son did a test and the connection was 100% faster than Virgin. If anyone is hesitating because they have gaming kids and need high speed Internet I'd advise to just go for it. The Virgin monopoly of poor customer service, and bottlenecked fibre speed broadband is over. And it's a lot cheaper as well. No regrets. And it's a Scottish company so I know it's good.
27. mars 2024
Svar fra BrawBand
Thanks so much, Lindsay! We're delighted to hear that your internet speeds are now faster with BrawBand, and that you're getting even better value for money.
Braw Brawband
Slight problem on the first day of installation, however, a slight resiting of the modem rectified the problem and for a week now has worked faultlessly. Every step was as agreed and the whole process was seem less. Highly recommended…
3. april 2024
Svar fra BrawBand
Hi Alex, thanks so much for your feedback. Glad to hear you managed to get things sorted and are now enjoying ultrafast browsing with BrawBand!
Broadband Ok, Service non existent
No real issues with broadband, albeit much slower than promised (between 160 and 260 on a 900 connection).
Problems with billing though, constant emails setting up and cancelling direct debits and then double the amount due being debited from my account - can’t login to website, password reset not working, and no one answers the phone…
10. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra BrawBand
Hi Oliver, thanks for taking the time to leave us feedback. We're sorry to hear you haven't been satisfied with your BrawBand experience so far, and would like the opportunity to make things right.
Our up-to-900Mbps packages have a guaranteed minimum speed of 450Mbps, so we're sorry you're not experiencing this - and that you've had trouble reaching our support team. This isn't the high standard of service we usually provide.
I understand you've been having issues getting through to our team on 0808 294 444 on this occasion. You can also try emailing help@brawband.co.uk or our new live support chat feature at https://brawband.co.uk/#help
We look forward to the opportunity to work to find a positive resolution for you.
No problems with broadband whatsoever…
No problems with broadband whatsoever 100 times better than the Vodafone I had which was the worst ever.
2. april 2024
Svar fra BrawBand
Hi Maurice, thanks so much for your review. Delighted to hear you're happy with your ultrafast, full-fibre broadband from BrawBand!
Svar fra BrawBand
Thanks for your braw comments, Yevhenil! We're thrilled to hear you're enjoying your ultrafast browsing speeds at great prices with BrawBand!
Excellent service provided as had an…
Excellent service provided as had an install via another provider & it refused to run..
I'd thought about brawband for ages but was tied into contract with other provider but I had my brawband quickly accepted and running in the space of a day & I was well informed too on the progress.
Very nice customer service provided too.
I'm happy with everything & the speeds are wot they say .
Thank you to everyone for wonderful braw service.
11. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra BrawBand
Hi Rog, thanks so much for your feedback! We're delighted to have got you up and running so quickly and that our team provided the high level of customer service we're known for. Hope you enjoy your ultrafast browsing experience with BrawBand!
No problems with service
No problems with service, very fast, if checking speed on a 1gb connection use ookla and bradford or watford for speed test as others cant keep up. It's now been running for six months, and no problems. Customer service guy is great for advice, Really Can't fault it.
3. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra BrawBand
Hi John, thanks very much for leaving such positive feedback! We're thrilled to hear you've been experiencing ultrafast browsing speeds with no issues - and that our customer service team has been able to answer any queries.
Good at first…
Keep getting emails which aren’t correct, today got an email with the wrong direct debit amount despite having a 24 month contract and now despite several calls no one answers!
Update - managed to get through to speak to someone so waiting for an update following promised solution
2. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra BrawBand
Hi Becca, we're sorry to hear you've had a less than satisfactory experience. We pride ourselves on high levels of customer service, and are sorry that we didn't meet these in this instance.
I have escalated your query to our support team, who informed me that they were able to speak with you yesterday to resolve the billing issues you were facing.
Once again, we apologise for any inconvenience or concern caused, but hope you enjoy your browsing experience with BrawBand going forward.
10/10
Everything was easy from start to installation. It was simple to order. An engineer came the week before to explain what was going to happen. On the day of installation the engineer friendly and got the job done quickly. I'm very happy brawband. I'm getting the same speeds for half the price I was paying before.
15. mars 2024
Svar fra BrawBand
Hi Gail, thanks so much for your lovely feedback. We're delighted to hear that your ultrafast BrawBand connection is giving you high speeds at great value – and that our team have provided you with such a high level of service.
Great service
Great service so far with no breaks to connection and solid download speeds.
13. mars 2024
Svar fra BrawBand
Hi Graeme, thanks very much for taking the time to leave us a review. Glad to hear you're enjoying faster download speeds with BrawBand!
Quick
Quick, efficient painless and nice guys. Everything worked seamlessly. Pretty braw ,really.
20. mars 2024
Svar fra BrawBand
Thanks so much, Thomas! Delighted to hear you've had a good experience with our team, and that you're happy with your ultrafast full-fibre broadband with BrawBand.
Top rated browband in Edinburgh
My experience with browband is that I've never had better connection n tge installation team were amazing I'd advise people to get it installed.
18. mars 2024
Svar fra BrawBand
Hi Shaun, really pleased to hear you've had such a positive experience with BrawBand. Delighted to hear that your ultrafast full-fibre broadband connection is the best you've ever had!
Great and efficient service
A very helpful engineer installed my brawband. Because I am disabled and had just got home from hospital, he had to move some furniture to install the router and put it back perfectly for me. Such a lovely, polite guy. Great sevice
15. mars 2024
Svar fra BrawBand
Thanks very much for your braw feedback, Eileen! We are so pleased to hear our installation engineer was able to go above and beyond to help you, and hope you are now enjoying your ultrafast full-fibre broadband experience!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.