Straightforward switch. Easy to use your own router/mesh without having to use the ISPs equipment as a bridge. Connection speeds are consistent with what was advertised. Only criticism would be that t... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
A very disappointing experience so far. This company has proven to be unaccountable, unanswerable, and completely unreliable. If you work from home, god help you, as the service is simply not dependab... Vis mer
Selskapet har svart
Enjoying my experience with Brawband so far. They seem to be on the ball when it comes to faults with a network. A recent outage caused broadband to be down in my area. Brawband kept me fully updated... Vis mer
Selskapet har svart
I couldn't recommend BrawBand enough! When my previous provider disconnected me earlier than they should have, the BrawBand team went above and beyond to bring my installation forward so I wasn't... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om BrawBand
Skrevet av virksomheten
Broadband that’s braw, not blah.
BrawBand brings fast, reliable full-fibre broadband to homes and businesses across Scotland - with nae faff, fair prices and a proper Scottish service behind it.
Whether you’re working from home, streaming the latest boxset, gaming with pals, downloading in a hurry, scrolling on the sofa or keeping the whole household online at once, we’re here to help you stay brilliantly connected.
We’re not here to make broadband feel complicated. We’re here to make it simple: check your postcode, pick yer package, get connected, and enjoy the internet doing what it’s supposed to do.
View broadband packages →
Speak to BrawBand →
Why go Braw?
Full-fibre speeds up to 900Mb
Built for real life, not just speed tests. From video calls and gaming to boxsets, smart homes and big downloads, BrawBand gives your household the connection it needs to keep up.
No faff. No nonsense.
Broadband should be easy. That’s why we keep our packages straightforward, our pricing clear, and our availability checker quick to use.
Pick yer package
Whether you need an everyday connection or a proper belter of a broadband package, you can choose the option that suits your home, your habits and your budget.
Helpful Scottish support
When you need a hand, you want to speak to people who know what they’re doing. Our team is here to help you get connected and stay connected.
Built for the way Scotland actually uses the internet.
Some households need broadband for working from home. Some need it for teenagers gaming upstairs while someone else streams downstairs. Some need it for video calls, music, smart TVs, online shopping, schoolwork, cloud backups and the occasional deep dive into cat videos.
Whatever your version of online life looks like, BrawBand is designed to keep things moving smoothly.
Sofa sessions?
Stream, scroll and browse without the dreaded buffering wheel making an appearance.
Home office hero?
Keep your video calls clearer, your files moving and your working day flowing.
Serious streamer or gamer?
Give your household the speed and reliability it needs when everyone’s online at the same time.
Full fibre means proper fibre.
Not all “fibre broadband” is created equal. Older fibre-to-the-cabinet connections still rely on copper for the final stretch to your home, and that copper can slow things down. Full fibre is different because the fibre connection runs directly to the property, helping deliver faster, more reliable broadband.
That means less waiting, less buffering, fewer “is the internet down?” moments, and more time actually enjoying being online.
As rare as spotting Nessie.
We like to say our downtime is as rare as spotting Nessie - practically a myth. But behind the humour is a serious point: reliable broadband matters. Whether it’s a work call, a movie night, an online game or a quick catch-up with pals, your connection should be something you can count on.
So if life’s too short for laggy broadband, spinning wheels and big-provider palaver, it might be time to go Braw.
Stay brilliantly connected with BrawBand.
Kontaktopplysninger
Suite G01/02, The Green House, Beechwood Park North, IV2 3BL, Inverness, Storbritannia
- 0808 294 4444
- info@brawband.co.uk
- brawband.co.uk
4,3
Enestående
371 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 42 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Good customer experience
Really clear advice from customer service team at Brawband and an efficient installation. Very happy to recommend
11. september 2024
Svar fra BrawBand
Hi David, thanks very much for your braw review! Delighted to hear our team has kept things nice and simple for you.
Wish i could give 0 stars
Wish i could give 0 stars , stay away from this joke shop company, sub standard customer service, my package cuts out around 12 times every day for around 2 seconds, enough to cut off my streaming, my teams meetings , my mobile wifi calls and reset alarms, called up about this again today for the ignorant and arrogant customer service person (Jay) to talk over me , tell me not to speak to him like that , refuse to give me his name and then hang up on me, not slow at taking the £46 a month bill for their crap WIFI. Nothing but problems with BRAWBAND since the beginning , stay away from these amateurs and the over priced under performing wifi package
26. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra BrawBand
Hi Gordon, thanks for taking the time to leave us some feedback. We're sorry that you have not enjoyed your BrawBand service so far - this is not our usual customer experience, and we apologise for the issues you have been having with your connection. I have highlighted your concerns to our customer service manager.
Helped with transfer,engineers were…
Helped with transfer,engineers were very helpful,
10. september 2024
Svar fra BrawBand
Hi Rena, thanks for your braw comments! Delighted to hear that our engineers were on hand to help, and that your transfer to BrawBand went smoothly.
Great personal service from BrawBand
BrawBand provided a great service throughout my application and installation. I was able to phone or email Andrew who took a personal interest in getting me connected with full fibre. This was such a pleasant change from dealing with automated chats and voicemail which are now so common.
16. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra BrawBand
Thanks Jim! We love the internet and technology, but there's something so important about a human touch - and we're glad our team was there to answer your questions. Andrew's a good egg - we'll be sure to pass on your kind words to him.
Wicked company go above n beyond tae…
Wicked company go above n beyond tae give u ur service A+++++++
11. september 2024
Svar fra BrawBand
Thanks Jacqueline! Delighted to have you on board the good ship BrawBand. We've never earned so many pluses before - this one's going on our mum's fridge!
Brilliant service
Brilliant service, Brilliant installation, speeds rarely 900Mbps but still much faster than what I had with BT and painless installation compared to the hassle proposed by plusnet! Website could be a bit better, but still very happy with Brawband.
6. september 2024
Svar fra BrawBand
Thanks very much Karen. Thrilled to hear the process has been smooth and you're enjoying your BrawBand connection!
During peak times you may find your speed dips a little, however you should always receive a minimum of 450Mbps - if it's dipping below that, please reach out to our support team who will be happy to help.
You can find some additional tips on getting the most fro your BrawBand connection here: https://brawband.co.uk/how-to-improve-broadband-speeds/
Great service
Great service !
Amazing value !
Fantastic Broadband !
Engineers polite and professional !
Would recommend highly !
30. august 2024
Svar fra BrawBand
Hi Gordon, thanks very much for your braw comments! Delighted to hear you'd recommend BrawBand - remember if you refer a friend, you both get a cheeky £50 credit. It's win-win! https://brawband.co.uk/refer/
Jay Kane Star Brawband champion
We had several issues with our previous supplier( going out of business transferring customers to another company but not fully supporting so i was a month with no or little service)
That caused delays. I can only say the when I got in contact with Jay Kane from Brawband he totally owned the whole issue. He reported back to me with all the issues his end and he eased the transit to Brawband with advice and excellent support.
The service has been solid ever since.
But I have to say I am so delighted to have had such an excellent service from Jay Kane at Brawband. A great example of wonderful customer service and an excellent advocate for his company.
Thanks
5. september 2024
Svar fra BrawBand
Hi Paul, thanks so much for your feedback. We're saddened to hear you had issues with your previous provider (we know how annoying dodgy connections can be), but delighted that your experience with BrawBand has been nothing short of braw! We'll be sure to pass on your kind comments on to Jay, and let him have an extra biscuit or two at today's tea break in celebration!
excellent product and service
Start to finish, the experience was excellent. Kept in touch at every stage and team were very responsive when contacted. Broadband itself is so much better than previous provider
28. august 2024
Svar fra BrawBand
Thanks so much, Mark! Delighted to hear our team kept you up to date, and that your browsing days are smoother than ever with BrawBand!
Svar fra BrawBand
Thanks very much for your braw comments, Simon! Glad to have you as part of the BrawBand family.
Transparent about the price
Transparent about the price. Living up to it's promise of internet speed. Proffesional installers. Very happy I moved from Virgin Media after 20+ years.
22. august 2024
Svar fra BrawBand
Hey Colin, thanks so much! We're proud to keep our promises – and to provide reliable, affordable full-fibre broadband. Here's to 20+ years with BrawBand!
Svar fra BrawBand
Thanks for your 5* review, Petkov – it's braw to have you with us!
Great service from install to going…
Great service from install to going live, been yup and running a week now no issues and very reasonably priced too.
19. august 2024
Svar fra BrawBand
Thanks so much for your 5* review. We're proud of the service and value for money we provide our customers. Enjoy your BrawBand experience and know we're always here if you have any questions.
Excellent experience with Brawband
Everything went smoothly from first enquiry to broadband going live. There was always someone at the end of the phone to answer any questions. Equipment arrived in good time and was very easy to connect. No problems at all.
12. august 2024
Svar fra BrawBand
Thanks for your braw review, Mor. Glad we were able to answer all your questions and that you're now enjoying cruising the ultrafast information highway with BrawBand!
Painless transition.
Initially the advertised cost. Then the contact via email of date and time of the installation that suited me and finally how the installation would take place. The engineers called on the day and gave me an almost exact arrival time. The process of installing the cables box etc was discussed and agreed . The engineers then set up all the cables and made sure that it was all working fine. The BB and my new digital phone service works a treat.
12. august 2024
Svar fra BrawBand
Thank you John. Thrilled to hear you're enjoying your BrawBand and BrawPhone service – and that the whole installation experience was painless for you. Hope you enjoy your time as part of the BrawBand fam!
Jay went above and beyond!
I recently moved house and the last homeowner didn't cancel their contract which made it so I couldn't sign up on the website due to there already being an active contract.
I called up and got through to Jay who was just outstanding. Within 24 hours of that first contact my internet was up and running.
He went above and beyond for me and called CityFibre to cancel the existing line to the house, called me back to let me know I could buy my service. I also had an issue where decorators had damaged my fibre wire so he also got CityFibre to come out and they were here within the same day.
Considering how many obstacles I had to get my internet up and running I was assuming it was going to be a few weeks before I was up and running but thanks to Jay's attitude it was up and running by the next day.
He called me back 4 times during the 24 hour period with updates and also talked me through the more technical side of stuff which allowed me to use my old router temporarily before my new one came out.
I can't recommend BrawBand enough and have been with them before a few years back and was ecstatic to find out the service was available here when I moved.
19. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra BrawBand
Hi Cameron, thanks for your braw 5* review! We're thrilled to hear that Jay provided stellar service and we'll be sure to pass on your kind comments to him - guaranteed to put a spring in his step today! We're proud to provide leading customer support for users, whether they're already part of the BrawBand family or (re)joining the gang. Happy browsing!
Svar fra BrawBand
Thanks for your braw comments, Ross! Our mum brought us up to always stick to our promises. (And to give good value for money - we lived in a strange house...) Hope you enjoy your BrawBand experience!
Customer Support
Recently had to deal with customer services do to a payment issue (likely my fault). Interacting with the support team could not have been easier, they were quick, efficent and very helpful. Coming from a big internet supplier the difference was night and day.
At a price lower than others for better speeds. Glad to be a customer.
21. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra BrawBand
Thanks James! We know how frustrating it can be to be left on hold, listening to a pop song from 15 years ago that sounds like it's being sung at the bottom of a well. Glad our team was able to get you sorted quickly - and that you're getting better speeds at lower prices than with your previous provider. Now that's braw!
Svar fra BrawBand
Thanks very much for your braw 5* review! So glad to hear you are happy with your service from BrawBand!
Svar fra BrawBand
Thanks so much for your kind comments, Ryan. We're delighted to hear you were as impressed with the speed of your installation as you were with the ultrafast download speeds you're getting with BrawBand!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.