Brainwavz Audio Anmeldelser 267

Ordered on February 28th and headphone earcups still not arrived. Faster to order on Wish/Alieexpress.

I didn’t check out the reviews before purchasing some earpads from their own site (amazon doesn’t ship these to my country). Needless to say I was really worried after checking these reviews. You should stay calm and not let these reviews stress you out if you’ve already made a purchase. It ain’t gonna make your package come any faster.

However, about a week after making my order, I received an email telling me my package is en route as well as another email from my local post office saying they are expecting the package.
I have to add I ordered just before the easter holiday started so it might take a shorter time for you to receive the alert.

A lot of people have talked about costums fees. If you look into the TAC on the site they say you are going to need to pay the fees yourself. The fee is only 100czk which is about 4eur so really not as big of a deal if you’re ordering in the Czech republic.

When I receive my package I will update this review to reflect the time it took to arrive.

I received a confirmation email of my order immediately and delivery was prompt. The item was exactly as described. I order a titled, corner shelf for a home security camera that fit my needs perfectly.

Der Versand hat 15 Tege gedauert.
Zoll kommt da zu. Auf deren Seite steht nix über die Zoll kosten.

What an absolute scam. Getting customers to pay for PRIORITY postage and then sending items through regular post. Pocketing the postage difference for profit. Definitely a rip off! If you can’t supply in the dates advertised, dont make people pay for it!

The parts I received are 3D printed and look like it. The delivery was fine. The parts work OK, but goodness they look cheap, with detritus from the printer, and very rough surfaces. High quality adhesive. Do the job, but I wouldn't want to have them where I look at them all the time...

Unfortunately I didn't come to TrustPilot before ordering, otherwise I would have been save a lot of trouble. Shipped to Portugal from an undisclosed place (later realised it was Singapore). Stopped at customs, item cost was 15.75$, plus a ridiculous 7.5$ for shipping (took more than a week to get here), only for the local customs to force me to pay 11.18 euros more to clear it from customs. I naturally rejected the item, now waiting for a refund, which I hope will come, otherwise I'll come here again.

I ordered an ear pad set to ship to Germany. I paid 7 euros for really slow shipping that is normally free in most Chinese websites, but then I was charged an extra 8 euros in VAT + DHL fees to retrieve my package. There was no information about this fee during this purchase, so I am warning that this company is dishonest.

There’s not much more I can say than what the other reviewers have said. I ordered on November 4, 2022 and received the item on December 20, 2022. The product is fine and the price is OK but not disclosing that they are shipping from China is unacceptable. Like everyone else says, customer service makes no excuse, they just keep sending you the tracking information which is very hard to use. They send a link for Chinapost and when you click on the link, you have to copy and paste the tracking information instead of it automatically entering the information. Never again… What a misnomer…. They should call this company NoBrainWavz… ridiculous!

Do not buy from this site!
Shipping takes forever. And they ship your goods from some place in Asia without informing you first, and doesn't include VAT in their price so you have to pay import fees in your country.

I ended up paying more in import fees than the item cost.
Stay away and save your money from this scam company. just pay from AliExpress, better quality and better service

First order went missing in the post. Paid for 2-5 days shipping but was later informed this actually means 4-10 days!
Requested a refund but was convinced to accept a re-order - this also hasn’t arrived. Requested a refund but was told to contact Royal Mail as my order was held up in a ‘customs check’ (it has been there over 2 weeks). Absolutely terrible service, avoid like the plague.

Should have read the reviews before buying.
Shipment is late. Responses from customer service (Adithya) when contacted lacked any empathy and came across as a "not our problem" culture.
Ordered Nov 1, 3.5 weeks later still not arrived. They blame the shipper but "they" chose to use.
I was told I should contact the shipper (What, why, Huh?) to find out where my package is. Why should I spend my time needs on their problem.
I should have gone with a comparable product from Amazon... at least they have better customer service and return policy.
DO NOT BUY FROM THEM. You have been warned.

First, the item took too long to arrive. They are shipped from Singapore through China. They shipped incorrect address to me, with no phone number labeled on my shipment, which made it big problem for me to track it in my country. In the end, I've had to spend money over to the carrier to fix the address issue. I spoke with Brainwavz and they seem they do not care with my problem and they don't want to take responsibility. They just say it is my problem, my carrier problem, and my country problem. Be aware when buying from them.

I should have read the reviews. I genuinely thought I was dealing with a British company. I ordered replacement ear pads for my BOSE headphones. They took a couple of weeks to arrive - I'd forgotten I had ordered them. They are shipped from Singapore - not made clear on the website. And they don't fit my headphones despite claiming that they do. I have complained, but I have zero hope. I should have ordered from Bose even though they were more expensive. I've lost £16 from Brainwavz Audio. Don't make the same mistake as me!

1) I ordered an adhesive floating shelf. probably I should have checked better, but I was not expecting a piece of plastic OBVIOUSLY 3d printed super roughly. As product designer I would use this finish for quick prototypes, not for pieces on sell.
2) Be careful, you might pay unexpected customs duties. I didn’t know the shelf was gonna come from Singapore so at the end I paid basically two times for a quickly printed piece of plastic.
I’m extremely disappointed

Just order from AliExpress and get the same product for €5 instead of €25 with quicker delivery

Scam. Website doesn't inform about import duties. Also no where does it say products are shipped from CHINA and take AGES to arrive in Europe.

I ordered a Eero mesh wifi wall mount and it specifically said the mount was NOT compatible with Eero 6 which is exactly what I wanted as I have an earlier version of the mesh. After waiting over 3 weeks for the item to arrive the brainwavz have sent me a wall mount that is for the Eero mesh 6! Don't bother ordering from this company as you it will take weeks to arrive and then it will probably be the wrong item.

Bought some ear pads with an adapter, the adapter broke after a few weeks because it's the cheapest/thinnest plastic on earth and now I can't use the earpads.

I was then blamed for it and refused a refund, garbage company and garbage products.

It looked like a good deal, so I ordered replacement Earpads Bose QC15. Received email correspondence about order status. However, it was linked to a 'tracking website' that didn't give me any information about the shipping status. Received order from Singapore after three weeks and had to pay Euro 8.71 customs on a Euro 19.90 order (incl. shipping). If I would've know the final total would be Euro 28.61 I would've not placed the order. Their website is not really transparent about time and additional cost/s. Earpads mounting instructions were good and easy to install. I don't know how long they will last (according to Brainwavz "Made with Premium Materials, Better Than Stock"), but based on my experience with them so far I'm not that hopeful. Could've saved about euro 14 and received better service if I'd ordered on Amazon.

Scam site that should be avoided.

They're overpriced and don't pay taxes through available systems and make you as customer resolve them...

Also shipment is from Singapore and takes well over 3 weeks to arrive..