I dropped my Sony WH-1000XM5 and they broke at the notoriously vulnerable/badly designed headband hinge socket. Found Central Sounds replacement parts. Super sceptical that they would work, wor... Vis mer
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After breaking my rather expensive headphones I was feeling really annoyed with myself. I looked on YouTube and came across a very straight forward and explanatory video from central sound.co showing... Vis mer
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I ordered replacement hooks for the ear on my powerbeats. It took a while for me to get around to replacing the broken part and when I came to it found I was sent two 'right' ear parts instead of on... Vis mer
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My original headphone slider broke on one side. These were really easy to install and to follow the directions. They definitely slide differently than the sony produced ones but I don't mind at all. T... Vis mer
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Skrevet av virksomheten
CentralSound is committed to empowering consumers with the option to repair their headphones , gaming headsets or earbuds. We are a small company based in the midwest USA. Our store CentralSound.Co is a hub for replacement parts and tutorials on how to replace several parts on several models of headphones and gaming headsets. We offer a wide range of custom replacement part kits made in the USA for Sony headphones, as well as Bose headphones. These custom parts are our our #1 best sellers. Our line of CentralSound premium ear pad cushions are very popular among our customers as well. Premium memory foam and cooling gel ear pad cushions are our customer favorites. We do not have any distributors or partners. Please beware of others claiming to sell our custom part kits.
Kontaktopplysninger
123 S US Highway 12, 60020, Fox Lake, USA
- customersupport@centralsound.co
- centralsound.co
I dropped my Sony WH-1000XM5 and they…
I dropped my Sony WH-1000XM5 and they broke at the notoriously vulnerable/badly designed headband hinge socket.
Found Central Sounds replacement parts. Super sceptical that they would work, worth the money and time to deliver from USA to Sweden.
I needn't have worried. They were really easy to install, good instructions and it has been solid for over a month now. Very glad I went this route and the guys at Central Sound were very responsive, friendly and helpful.
100% recommend this company.
14. mars 2026
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Svar fra CentralSound.Co
Thank you so much for this incredible review — all the way from Sweden! This genuinely made our whole team's day. We completely understand the skepticism — shipping a Sony WH-1000XM5 headband hinge repair kit internationally is a leap of faith, and we're so glad it paid off for you. The XM5 hinge socket is one of the most common and frustrating failures we see, which is exactly why we engineered our Sony WH-1000XM5 replacement parts to be durable, easy to install, and built to last. Over a month of solid use is exactly the result we design for! It means the world to know our DIY headphone repair kit reached you in Sweden and saved your XM5s from an early grave. Thanks for choosing CentralSound and for the 100% recommendation — we're always here when you need us!
Very professional service
Very professional service, quick to reply! Attachment works well with my headphones.
10. mars 2026
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Svar fra CentralSound.Co
Thank you so much for taking the time to leave this wonderful review! It truly means the world to us as a small business. We're so glad the attachment works perfectly with your headphones and that you had a smooth, responsive experience with us. Customers like you are the reason we love what we do. We hope to serve you again in the future! 😊
After breaking my rathe expensive…
After breaking my rather expensive headphones I was feeling really annoyed with myself. I looked on YouTube and came across a very straight forward and explanatory video from central sound.co showing how they could be fixed. I ordered the parts from them the same night and then within a couple of days they arrived in the UK from the States. I followed the video and an hour later I had a fully functioning pair of headphones again. They have saved me a hell of a lot of money by not having to buy new ones. Great video that was easy to follow and excellent service.
11. februar 2026
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Svar fra CentralSound.Co
This honestly made our day — thank you so much! There's nothing worse than that moment when a beloved pair of headphones breaks, so we're really glad our YouTube repair video found you at the right time. We built those tutorials specifically so that anyone — regardless of experience — could follow along and get their headphones working again without spending a fortune on replacements. The fact that you went from broken to fully functioning in just an hour, with parts shipped all the way from the US to the UK, is exactly the kind of story we love to hear. Your wallet will thank you too! We really appreciate you taking the time to share your experience and we're always here if you ever need us again. Welcome to the CentralSound family!
Excellent source of knowledge and parts
I found Central Sound through their repair videos on Youtube. Their site was easy to navigate and obtain the proper replacement parts for my earbuds. The ordering process was extremely easy, and I got the parts very fast. I would definitely purchase from them again.
21. oktober 2025
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Svar fra CentralSound.Co
YES! This is exactly the kind of review that has us jumping out of our chairs — thank you so much! 🙌 We put a ton of love into our YouTube repair videos and our website, so hearing that everything from finding the right earbud replacement parts to checking out was smooth and easy is genuinely music to our ears (pun absolutely intended). Fast shipping AND you'd come back for more? We're blushing over here. We'll have the kettle on for when you return — thanks for choosing CentralSound and for the incredible kind words!
Initial mistake with order but great service remedying it
I ordered replacement hooks for the ear on my powerbeats. It took a while for me to get around to replacing the broken part and when I came to it found I was sent two 'right' ear parts instead of one of each, particularly frustrating when it was only the 'left' ear which was broken. Jonathan (customer success) very kindly helped me even though I was past the point of returns being possible and sent me two left ear parts so I have spares for the future.
While an unfortunate mistake. They handled it brilliantly!
2. oktober 2025
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Svar fra CentralSound.Co
Okay first of all — two right ears. TWO. We are so sorry about that, and honestly if ears could blush, ours would be bright red right now! 😅 But in all seriousness, we're really glad Jonathan was able to swoop in and make it right for you — that's exactly the kind of customer care we pride ourselves on at CentralSound. Nobody should be stuck with a mismatched pair of Powerbeats ear hook replacements, return window or not. We're thrilled you now have spares for the future too — consider it our apology gift! Thank you so much for your patience and grace in handling the mix-up, and for taking the time to share the full story. It genuinely means the world to us. We'll do better — and we'll always make it right! 🙌
Saved 2 broken Sony WXMs-Saving money, Saving the planet!
Ordered parts to repair Sony WXM-3&4 headphones. Parts were perfect (especially their 3D-printed PA Nylon12 parts, which look good and will hold up better than the Sony originals). The YouTube instructional videos for repair were truly helpful; in fact, invaluable. I don't think I could have managed it without them.
My package arrived having been through the wars, unfortunately, and a replacement battery was missing. I sent photos of the damage by email and Central Sound responded helpfully and quickly, replacing said part, so I am happy to praise the quality and responsiveness of their customer service. Truly impressed!
My pricey headphones work and look like new for a very reasonable price, and I feel accomplished. I will definitely use Central Sound for replacement parts in the future.
3/24/26 Quick update that both headphones are still in almost daily to every-other-day rotation. Repairs and replacement parts have held up perfectly. For those wondering, the 3D printed parts are great. They look good, don't seem brittle (my original concern), they're plenty sturdy enough; I don't even notice now which pair has the 3D part vs. the original.
4. juli 2025
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Svar fra CentralSound.Co
Saving money AND saving the planet?! You just described CentralSound's entire mission in one headline and we are HERE for it! 🙌 This review genuinely made our whole team stop and cheer. We're so thrilled our Sony WH-1000XM3 and XM4 replacement parts — especially the 3D-printed PA Nylon12 components — hit the mark for you. We put serious engineering into making those parts outlast the Sony originals, so hearing that from a customer means absolutely everything. And our YouTube repair videos being "invaluable"? We'll take that! 🎉 We're really sorry your package arrived looking like it had gone ten rounds though — that's never okay. But we're glad the team got a replacement battery out to you quickly because that's exactly how it should be handled, no questions asked. The fact that your pricey headphones now look and work like new for a fraction of the cost — and you feel accomplished on top of it — is genuinely the most rewarding thing we can hear. Thank you for the incredible review, for choosing to repair over replace, and for being a future CentralSound customer. The planet thanks you too! 🌍
Riable, secure, fast.
Just bought replacements side cover slider for my sony headphones. The shipping was very quick, 10days from usa to switzerland!
Item well packed. A small discount code inside for next time, appreciate it. The sliders are well made, the tutorial on YT is really helpfull. Everything was great, I recommend it.
18. mai 2025
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Svar fra CentralSound.Co
Switzerland in 10 days?! We'll take that! 🙌 Thank you so much for this wonderful review — it genuinely made our day over here in the US. We're thrilled our Sony headphone side cover sliders arrived well packed, fast, and hit the mark for you. And you noticed the discount code! That little surprise is our way of saying thanks for trusting us — so make sure you use it next time because we'd love to have you back. We put a lot of care into the quality of every replacement part we ship and into making our YouTube repair tutorials as clear and helpful as possible, so hearing that everything came together seamlessly all the way in Switzerland is exactly the kind of feedback that keeps us going. Thanks for the recommendation and for choosing CentralSound — the Alps have never sounded better! 🏔️
Buy from anyone else.
This is my first and only review, but this is truly the worst company I've ever interacted with. I urge you yo buy the parts you need from any other vendor. The service was poor, customer service was rude, and I found the parts I needed elsewhere for cheaper and with faster shipping. I urge you to go anywhere else.
23. januar 2025
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Svar fra CentralSound.Co
Our apologies for any issues you may have had with us. We're requesting more information from you to make this right. We looked up your name in our system and no one by the name of "Marcus Jameson" ever placed an order with us.
5star service new headphone battery and earmuffs
I recently bought a battery and new earmuffs for my headset from CentralSound. I ordered the wrong earmuffs, but their team, especially Johnathon Diamond, handled it perfectly. The refund was processed quickly, and their communication was outstanding. Johnathon ensured the correct earmuffs were promptly sent out, and I couldn't be happier with their service. Highly recommend CentralSound for their efficiency and excellent customer support!
8. juli 2024
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Svar fra CentralSound.Co
Jonathan Diamond to the rescue — that's our guy! 🙌 Thank you so much for this incredible review and for being so gracious about the mix-up with the earmuffs. Ordering the wrong part happens to the best of us, and that's exactly why we have an amazing team ready to swoop in and make things right without any fuss. We're so glad Jonathan got your refund processed quickly, kept communication clear throughout, and made sure the correct headphone ear pads were on their way to you in no time. That's the CentralSound standard and we'll never settle for less. The fact that you came out the other side happy and willing to recommend us means the absolute world to us. Jonathan is going to be absolutely thrilled to see this shoutout — we'll make sure he sees it! Thank you for trusting CentralSound and we can't wait to help you again down the line! 🌟
Top notch services
Professional, quick and great customer care.
With their help I was able to revamp an old appliance I had around broken, now back to tip top shape.
If the need arise I would surely resort to their services again.
19. juni 2024
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Svar fra CentralSound.Co
Revamped, refreshed and back to tip top shape — that's exactly the kind of comeback story we live for! Thank you so much for the kind words. There's something incredibly satisfying about bringing a broken pair of headphones back to life instead of tossing them aside, and we're so glad our team and replacement parts made that possible for you. Professional and quick with great customer care is the CentralSound standard we hold ourselves to every single day, so hearing it land that way means everything to us. We'll be right here whenever the need arises again — your headphones are in safe hands! Thanks for choosing CentralSound! 🌟
Excellent Customer Service
Despite a mistake on my end, customer service was helpful in correcting the issue quickly and easily to ensure that the right product arrived.
29. februar 2024
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Svar fra CentralSound.Co
Hello Brandon,
Thank you for your order and leaving us a stellar review! We strive to maintain a personable level of customer service. It's great to be recognized for that. We hope you enjoy the product.
-Jonathan
Sony headphones slider replacement part
Thank you sincerely Central Sound for promptly processing a refund on this item. Make things clear, I followed your instructions very clearly. I should say I am fairly handy in these type of fixes. Perhaps it could be a one off defective unit which is always possible even with the highest quality control and is understandable. The reason which, prompted me to write a review was after reading the return policy.
I can now see how customer centred, you are and,wish to withdraw my negative review. I appreciate your response to my problem and processing a full refund without any hesitation. While I do not doubt the quality of your products there may be multiple reasons that caused my experience and I acknowledge that. I must sincerely comment on your amazing customer centred service which is beyond 5 stars.
Thank you and wishing you the very best.
6. januar 2024
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Svar fra CentralSound.Co
Hello Thamal Perera,
Thank you for sharing your feedback. Our apologies for the issue with that part. We did receive your e-mail and if given ample time to reply we would have offered you a refund or replacement, which we will do.
The part could have been installed wrong, it might not have been compatible with your model, it may have been defective. The issue you experienced could be due to one or more of these factors.
We are a small business with 9-5 working hours. We received your e-mail at 8pm and then two hours later you left this negative review. You never even gave us a chance to make it right before leaving this review.
We understand the "want it yesterday" mentality but we cannot provide the prompt customer service response that big business can (like Amazon). It's not fair that you "punish" us for it by leaving a review like this.
We have over 17,000 - 5-Star 🌟🌟🌟🌟🌟 - positive feedbacks and reviews across multiple platforms and marketplaces worldwide. That does not happen with bad products and bad customer service. We are here for you and will make this right with you.
Part broken in less than 1 month
I bought two products from them; One of them worked just fine and was something that they made in-house, but the other one was clearly a cheap knock off. When I emailed them about the quality of it, they told me it was fine and that "If you have any issues with that part down the line please contact us and we will take care of you, don't worry."
I feel more like I got taken advantage of instead of getting taken care of. I emailed them and followed up on that email two weeks later to get a response. I was offered a replacement or a refund; I opted for the refund. I was only refunded $29.99 out of the $38.99 I paid; The receipt showed that the rest was "shipping".
Strange, because I distinctly recall that they advertised that shipping was free when I bought it.
While it's partially my fault for expecting an OEM part without verifying, the company was found by entering "OEM Sony Heaphone Parts" into a search engine. There should be more transparency on whether they create these parts in house or simply order them from third party manufacturers.
Also; The fact that I had to send a follow up email to get a refund is a bit ridiculous. If they can't sort theough the volume of inquiries that they recieve via email with their team, they should be looking into hiring on more staff or having an outaide agency assist.
Furthermore; There should be an extremely obvious and clear cut refund policy. If shipping is not part of the refund, then I'm not willing to risk a purchase from your business.
In the end, I paid money for someone to ship me something that only temporarily fixes the problem, and not even that well. I'm thinking of tearing apart the other set of headphones I fixed with their parts to return those too.
3. november 2023
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Svar fra CentralSound.Co
Hello Amado,
First off, our apologies for not meeting your expectations. We sell many aftermarket products under our own CentralSound brand.
Many headphone manufacturers/brands do not supply parts for repair shops or the public. Aftermarket parts are the only option unless you buy used parts from a used pair of headphones somewhere.
It's understandable that you may have gotten confused, or got the wrong search results from google (which we have no control over).
You are correct, we do offer free standard domestic shipping, which you did not opt in to. You chose to pay for the upgraded priority option. You also purchased two items, yet you want a refund on shipping even though the other item was fine, as you admit at the beginning of this review.
We certainly should have responded to you sooner, there is no excuse and we take full accountability for that.
Feel free to send in and return what ever parts you want. If you do return the other parts you ordered then we will issue you the priority mail shipping charge.
We certainly appreciate your feedback and gives us some insight on where we need to make improvements.
It really was not necessary to leave a negative review. You had an issue with our part, we issued you a refund (without you sending it back). It may have taken us longer than you expected but we did take accountability and feel we made this right with you.
The sell a much-needed fix for the sony…
The sell a much-needed fix for the sony XM2 headphone band that is prone to breaking. The first kit they sent out had a piece that didn't fit properly due to mold/printing error. I e-mailed and they sent out an entire replacement that arrived very quickly. The replacement worked and my headphones are back in service. Saved me from buying a new set of cans. Thanks!
10. mai 2023
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Svar fra CentralSound.Co
Back in service and saved from buying a new set of cans — that's the dream right there! 🙌 Thank you so much for sticking with us through the hiccup with that first kit. A mold or printing error slipping through is never okay and we're genuinely sorry about that — but we're really glad the team got a full replacement out to you quickly and that it landed perfectly second time around. The Sony WH-1000XM2 headband is one of the most notorious breaking points in the headphone world, which is exactly why we engineered a dedicated repair kit for it — because nobody should have to bin a great pair of headphones over a design flaw that was never their fault. We'll keep working to make every kit flawless right out of the box, and your feedback helps us do exactly that. Thanks for the patience, the grace and for choosing CentralSound — those cans have earned their second life! 🎧
When my girlfriend's Dad passed away…
When my girlfriend's Dad passed away last year, she got his Sony noise cancelling headphones to use. They have been very special to her, so when they broke, she was devastated. I was so relieved to find CentralSound had devised a high quality and easy to implement solution.
This company goes above and beyond to make sure customers are successful installing their products. YouTube videos, tools included to do the install, and prompt email support when needed.
Also, this is a small thing, but I really appreciated opening the box I received with the parts thoughtfully packaged, organized, and the little 'thank you!' sticker on the bag letting me know my business was appreciated. Thank you CentralSound!
30. mai 2023
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Svar fra CentralSound.Co
Hello Brent,
We appreciate your business and taking the time to leave a review. We're really grateful and happy to hear you had a positive experience with our service and parts. It was very thoughtful of you to seek a solution to fix your girlfriends inherited headphones. May they continue to last her a long time!
Professional, superb customer service
The service provided was professional, communication was efficient, and delivery was quick.
24. mai 2023
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Svar fra CentralSound.Co
Hello Szikszai Gabor,
Thank you for taking the time to leave a review, we appreciate your business as well. It's great to hear you are satisfied with our service and parts.
What a company
What a find, when the side slider on my lovely Sony headphones broke I was tempted to throw them. A little research later I found CentralSound and what a company. Being in the States with me being in the UK I was a little apprehensive, there was no need as I could use Apple pay a company we trust. I placed the order expecting to be patient. No need within a week the parts arrived. 5 minutes later repaired easily, brilliant.5 stars is insufficient 6 stars for you
17. mai 2023
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Svar fra CentralSound.Co
Hello Brian,
We're very pleased to hear that you are satisfied with our custom parts kit. Thank you for taking a chance on ordering from us. Providing a safe and satisfactory customer experience is one of our goals, which we certainly met based off of your review. It's always terrific to hear another set of headphones are back in service : )
Amazing company
Amazing company. Great unique products. Great customer service and their replacement AirPods Max ear pads are in my opinion the best 3rd party affordable pads you can get for them.
17. februar 2023
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Svar fra CentralSound.Co
Hello William,
Thanks for taking the time to leave a review. We're very grateful for your order. Customer satisfaction is our top priority.
My original headphone slider broke on…
My original headphone slider broke on one side. These were really easy to install and to follow the directions. They definitely slide differently than the sony produced ones but I don't mind at all. The first set I got weren't working quite right, so they sent me a new set (free of charge) and they worked flawlessly. Genuinely, support them and get any replacement parts. These are durable and very high quality!
19. april 2023
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Svar fra CentralSound.Co
Hello Em,
Thanks for taking the time to leave a review for one of our custom replacement part kits. It's terrific to find out your headphones are working again and you are satisfied. We appreciate your business and see us again at CentralSound.Co
Excellent service from Central Sound…
I placed an order with Central Sound for a replacement part kit to fit my Bose X aviation headset. I received confirmation the following day that the items had been shipped and was pleasantly surprised when the package arrived within 7 days from USA to UK. Great service and happy to recommend.
20. mars 2023
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Svar fra CentralSound.Co
Hello Martin, thanks for taking the time to leave a review. We appreciate your business. Being able to provide fast shipping worldwide is our goal.
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