Boots Opticians Anmeldelser 10 226

Oran was very helpful today when I popped in on spec looking for a case. Very helpful and went above and beyond. Thankyou Oran!

I have been having a dry eye issue, I had a thorough eye test and examination done by John and now have a referral to a specialist dry eye clinic locally. John took all the time needed to listen and try to assist with the issue, I didn't feel rushed or unwelcome and he explored all avenues before making the referral. Thank you so much.

My optometrist Claire Lewin is brilliant, I always make sure I have an appointment with her. She is always thorough and has a very personable manner.
The whole opticians team in the Fareham branch are always helpful and considerate

Excellent service at the Winton Branch- thanks you
Sarah, Roney, Viola & Steph.

Thank You - Alan Wilson Campions

Rang the Whitley Bay branch and spoke to the manager explaining that I had experienced a failed contact lenses trial with another company with no support and wondered if he could help. He spoke to the Optician and a trial set of lenses were ordered for me. I attended for my fitting on Friday and they were perfect. Sophia taught me to take them in and out, showing me an easier way than i’d been shown before and it works every time. All the staff were lovely keeping my daughter occupied while I concentrated with Sophia, thankfully the shop was quiet at the time. Won’t be going anywhere else in future for my future eye care. My family will be coming too. Thank you

awesome team in Sudbury… all expectations were firmly exceeded

I had a fantastic experience at Barkingside Boots Opticians, largely thanks to Noufal Nosshad. He was incredibly helpful from start to finish. Noufal took the time to understand what I was looking for and helped me select a frame that suited my face shape and style perfectly.
What really stood out was his clear explanation of the technical aspects of different lenses and brands. He broke down the options in a way that was easy to understand,covering lens materials, coatings, thickness, and the pros and cons of various brands,without any pressure to upsell. Thanks to his guidance, I felt confident in my choice.
If you’re looking for someone who genuinely cares about getting it right for you, ask for Noufal. Highly recommended.
Dr Gowry Fernando

Visited the Wetherby branch. Was greeted by Kaya who took me through the pre eye test checks, including OCT scan. Had my vision review with Katherine deciding I needed reading glasses. Chose frames on the buy one, 2nd pair half price. Ordered on Friday, had a call on Monday to say the were ready for collection. Again saw Kaya who checked I was happy with the glasses. Had a minor adjustment on the frames which was done promptly. All in all a very good experience. All staff friendly and efficient. Boots own frames are very good value by the way.

My experience with Boots Opticians in Clacton was beyond five stars. I suffer with high anxiety and to be honest I couldn't have been treated any better. They made sure I was comfortable and were so understanding
If I could give them more than 5 stars I would

*Found staff not very proactive, had to find frames for prescription glasses myself with no guidance at all.
* The bill for the complete package was approx £322, however most of this amount approx £280 was marked as "dispensing charge" !!!
* An £80 frame included £55.20 " dispensing charge", therefore I assume the frame cost is £24.80.
* So for a frame costing £24.80, Boots charge me £80 !!
* When I attended for fitting, they wanted to charge me £25 for insurance !! No policy details provided or opportunity given to read small print.

My experience at Boots Opticians Middlebrook was very positive.
My Optometrist Alpa was very thorough, accommodating and professional.
Lucas was very endearing, amusing and helpful when dealing with my purchase and Heidi ensured that my new spectacles were a perfect fit.
The whole team were happy to help and made me feel like a valued client.

Ease of booking,Professional,friendly,knowledgeable staff.Good communication .

Excellent service, staff a credit to the company, would recommend to anyone.

Just want to mention Roney at Winton
Bournemouth. Such a helpful young man who made a very helpful and speedy repair to my favourite old glasses.
Many thanks to him!

The staff were all friendly, helpful and found something going on with my eyes.
This was at Boots Opticians, Winton, Bournemouth.
I dealt with Sarah, Roney and Viola

Appointment for elderly mother with dementia. From first contact with staff through the examination and after care absolutely outstanding service. Beth was particularly patient and understanding. Excellent experience, thank you 👍

Although Boots opticians in the Trafford Centre were short staffed today, the lady who greeted me apologised for the wait and was very helpful. Unfortunately the optometrist did not introduce himself and the consultation felt rushed. The dispenser, Zainab was professional, enthusiastic and gave excellent customer service.

The contact lens optician at the Warrington store (Suzanne Smith I think her name is) was fantastic, but the rest of the experience was extremely poor.

So many errors made, lenses not received multiple times when they should be so I couldn’t continue the contact lens trial on 3 occasions out of 3, optician asks them to call me when the lenses come in but they don’t, therefore causing further delays and frustration, no answer on the phone when you call, when you do get through they say call back later and put the phone down on you. I ask for a quote for glasses and the person I spoke to couldn’t understand a word I was saying (I think he’s called Patrick) and I kept having to repeat myself, then he got it completely wrong as he clearly didn’t know how to quote for a pair of simple prescription glasses. Another member of staff overheard and came over to correct the totally wrong price he quoted, at which point I walked out.

Staff (not the optician) constantly trying to get me to join the contact lens reward scheme, despite me clearly saying no multiple times and telling them it has the lowest score on Trustpilot that I have ever seen because there are so many issues with it and so many angry customers! Score of 1.3!

Apart from the contact lens optician who was outstanding, professional, friendly, polite and gave very clear guidance, the rest of it is sheer incompetence!

I walked a few doors down into Vision Express and received a very professional service and quote for prescription glasses.

Up your game Boots!