Boots Opticians Anmeldelser 

The efficiency, friendliness and professionalism of all the staff.

I visited Boots opticians for my regular eye test and am very pleased with the service at the Trowbridge shop.

I was well looked after by Sarah, Bronwyn and Chloe right from welcoming me to my appointment, having my eyes tested and choosing new spectacles. They were all friendly and helpful.

My eye test was carried out very well. To be told my sight had not changed much since my last test, I did not feel pressured into purchasing new glasses which is reassuring good due to the costs involved.

After treading on my husband’s glasses and a emergency trip to Boots Optiction’s Staines Sandeep managed to fix them in half hour great service

Felt welcome and listened to by Claire, Kat and Liz on 4th July. Lovely service and air conditioning was a bonus! Cat
Thank you team

After having a little complication with my glasses Georgia at Wandsworth branch resolved it with a lot of care and attention. I appreciate their taking time to look into the issue and resolving it. Thank you

Holly, Ben and Jane at the Nailsea Branch in North Somerset were extremely helpful in helping me select a new pair of glasses - they were attentive throughout, presented potential glasses options based upon my brief and once I had made a choice ensured the glassed fitted properly and were suitable

Very helpful and friendly staff, very thorough examination followed by eye care advice. I am totally satisfied with the service provided. My only reservation is that Boots' central data base is unreliable, sending me reminders to make a booking when one was already made, or mentioning a cost for which I was not liable.

My husband needed an emergency eye examination but was unable to get an appointment at our usual branch. We could however make a booking online at Leek and turned upon the Saturday morning. Unfortunately they had been trying to ring us to say the appointment would not be long enough but they could get us in that afternoon. They were genuinely apologetic despite it being my fault they couldn't contact us! When we did get there they were friendly, professional and carried out several tests before seeing the opthalmologist. She was excellent! Her examination of the eye was very thorough, she carried out extra tests to compare with previous readings and gave her findings clearly, in an easy to understand manner reassuring us that it was safe to wait for an appointment with his regular consultant the following week.
All the staff were excellent throughout the appointment and so friendly that we may swap branches!

I feel that good service should be recognised Darshna at St Neots was very thorough, polite and helpful.Many thanks ,Mrs K Kingswood.

I would like to thank the manager of Boots Opticians Wimborne for swift action to resolve the issues I had with my new glasses. The staff were very helpful and friendly

I called in on the off chances they could put both lenses back into my glasses .very efficient and it was done very quickly.very pleased. 22

Personal attention & super friendly, in a quiet & caring setting. We like the fact that the staff are only dealing with you & not a queue of other people.
All the staff are super helpful in finding the right glasses that fit well & siute you. Large selection of glasses to choose from.
No trying to push you into buying coatings or other glasses related products.

Excellent service with kind attention from Kieran, Charlie, Kay and Liv.

staff are always polite and knowledgeable

Rubbish I had a frame I had and broke they said they don’t do them any more then when I picked them up they had the the day after ordering different ones

A PEARS appointment yesterday reassured me that there is nothing seriously wrong with my eyes other than natural ageing. The optician/optometrist Amar at the Fargate Sheffield branch was kind and helpful. I was able to book an appointment within 24 hours of noticing symptoms rather than waiting for a GP appointment. The scheme is NHS-funded but saves the NHS money and should be better known.

I booked what was advertised on the Boots Opticians website as a free contact lens assessment and trial at the Hounslow store using my valid glasses prescription.

I travelled to the branch, waited to be seen and was suddenly told by the optometrist that I would have to pay £50 simply because I’d worn contact lenses in the past. This exclusion was never made clear when I booked. A page on the Boots website specifically states that the free trial is for people where “it’s been a while since you last wore contacts” – exactly my situation.

Very disappointing experience, a complete waste of my time and misleading customer information. I had intended to become a regular customer, but after this experience I will be taking my business elsewhere.

EDIT - Boots have responded below, asking me to email them. I have emailed them and received no response.

I visited Boots in Falkirk 4th July - I had concerns about my eyes and having recently had laser treatment I required advice. I phoned and due to my concerns they fitted me in quickly. I first met Sarah at earlier appointments. She is a lovely girl, very attentive and caring and she recognised me immediately. She triaged me and passed the details to the optician Saiga. Saiga was excellent, very thorough documented everything on the computer system and I was concerned I was taking up her time. She reassured me it was important to ensure all accurate information on their system. I was referred back to Sarah who carried out some further tests and Saiga and I discussed the results. She compiled a letter for my doctor and she also issued me with a grid and gave me instructions on how to use it -as I have dry eyes'
I was then passed to Sarah who carried out measurements etc for my glasses, collected my payment and arranged an appointment to come back for my glasses. I also purchased years insurance to cover any damage that may happen over that year.
Saiga came out to say goodbye. All of the staff are welcoming, friendly a lovely calm atmosphere in the store and I was confident that everything was done to help me feel reassured. Thank you Saiga and Sarah I would not go anywhere else for optical care.