Boots Opticians Anmeldelser 10 226

Had a great experience with a contact lens check which was pleasant and thorough at Boots Opticians Bury St Edmunds Brentgovel Street. But is was Sam and Jay who went the extra mile to help me sort out an IT issue with my direct debit meaning I'd run out of contact lenses. Sam made contact with HQ and then found some trial lenses for me to help get by. She said to pop back and she'll try to find another box, taking herself over to another store in town to fully check stocks. Sam was professional, courteous and really helped me out, really impressed with the staff and service at Boots Opticians Brentgovel Street and thoroughly recommend them. Following up, Jay called the week after to see if I'd had a call from HQ and if everything was working out ok and I was very grateful and impressed with this level of service. Thank you Sam and Jay. Lorraine Bromley-Martin

Had a sight yesterday today and a new prescription. Seen straight away. Excellent advice on frame shape from Ela

York Coney street branch,and staff,James,Beverley,Mandy.Fantastic people,helpful and understand a patients needs.Been with another opticians in the past,but no one could beat Boots optician Coney street branch and staff.Many thanks

Really mangled my glasses, took them to Scott at The Gyle, Edinburgh branch.
He managed to straighten and adjust them. I have already booked my next eye test with them as their service is excellent.

My dad has dementia and was in getting glasses, i explained his condition to Lizzy (Kirkintilloch branch) and she was so patient and kind to him. We'll done Lizzy you are a credit to Boots

Brilliant service optician .
I was overwhelmed with information on different lenses from assistant and poor choice of glasses .
Left without buying

I was seen by Hamel today he was fantastic and really helpful with my eye test.for my pre screening I was with
Samsam who was brilliant and looked after me and guided me on what to do with my octomap screening the technology is brilliant and really worth having it give the optician more to see in more detail of the eye honestly the service I received today was fantastic I highly recommend Boots opticians at fosse park. thank you ❤️

Excellent professional service from all the team. Detailed explanations from the optician and good quality customer service

Appointment same day. Dealt with straight away. Full eye test with every step explained. No pressure to choose frames or to have 2 pairs. A pleasant experience

As always the team in Boots Opticians Durham were amazing. Extremely polite, friendly, professional staff who share such a vast understanding and wealth of knowledge. They picked up my glaucoma during a routine eye test around 10 years ago and supported me through the referral system. I attend here yearly (along with my hospital appointments) and wouldn’t consider going anywhere else.

Communication and waiting times were poor. When I finally saw the optician the service was very good.

The staff in this branch are excellent. Very professional and friendly. Nothing is too much trouble for them in ensuring you have the very best eye care.

Really helpful, prompt and, above all, cheerful service from Frances at Colchester

I had a great experience from start to finish at Wimbledon. The ladies who did my eye test were wonderful, and the optometrist was very professional. The lady who helped me choose my new glasses was so kind and really knew her stuff. She made it very easy to find the right pair. I felt very well looked after by everyone.

Poor experience sadly, I got glasses at the end of February from the Sheffield Fargate and they are so tight it’s causing bleeding to the sides of my face, and despite re-attending the store for further adjustments (4 times!) they just keep suggesting coming back rather than any long term solution, with the pain not going away. Boots Opticians also seem to have no central customer support as they’ve been a nightmare to try to contact previously on a separate issue regarding Advantagecard at Opticians. Overall a disappointing experience and hopefully I won’t have to use them again. I’ve written to the email addresses provided in other responses from Boots Opticians but I’ve sadly not got much hope anymore.

Very professional service.

My initial appointment for 1st contact lense assessment went well but subsequent 2 appointments were poor from there. The opticians don't seem able to use their IT system or understand it and on 2 subsequent appointments for fitting I was asked why I was there .Communication between the staff appears lacking and information provided at my 1st appointment was'nt documented properly. My concerns about someone else fitting them were not listened to calmly even though I understood why that was necessary.I wished to try myself and was told to wait while a manager was involved who I felt had slightly aggressive manner towards me when she did approach . My spectacle prescription required and supplied at my first appointment was not detailed on their system and I was told the fitting could'nt go ahead . There was no attempt to discuss with me how to resolve the situation or mention of a further appointment so I left and won't return .

Staff were attentive, quickly arranged the relevant sight tests. The Optician was very polite, clear and concise about what he was testing and rounded off with a good overall summary of the things he had found going through including highlighting no changes and improvements. We were out well within time and felt that we had had very thorough eye examinations. Thank you.

3 times more expensive than vision express and don’t feel that we was given the cheapest option and felt rushed into the decision we will be going back to vision express next year

I was a nervous patient but had nothing to fear as Saamiya put me totally at ease 💛 She talked me through everything and helped me to understand the whole situation 💛 Having eye test historical data with Boots helps to notice changes promptly 💛