Boots Opticians Anmeldelser 

Kalpana has excellent taste and chose very beautiful frames.
Very patient, professional and smiling.

Routine eye test today, pre test by Jet, eye test by Saim and glasses help by Jenny. Fantastic service as always. Great help and advice on selecting my new frames. Thank you all.

Overall friendly service

It’s been three weeks ago when I placed my order for three pairs of glasses which happened to cost a lot of money and I have had not replied from boots and customer services are not interested and no one is answering the phone I think I should of went to spec savers staring to regret going to Boots opticians.

I've been a loyal customer of Boots Opticians for years but was so unimpressed with my call centre experience just now I felt compelled to provide feedback in the only way that I thought there was a chance the company would listen, I.e. by posting a public review. Unfortunately, quite opposite to the positive in-branch customer experience the call centre is poor, not because of the frontline staff but their management and the system and processes they have in place. I called to ask for my contact lens subscription to be paused for lots of good reasons that I explained only to have to go through the scripted attempts to change my mind and, then, at the final attempt to get them to action my simple request, their system couldn't handle the fact that it was processing a monthly payment and so I would have to call back next week!! It's taken a LONG time for Boots' systems to catch up with the rest of the world but, sadly, they still have a long way to go.

Lovely friendly staff. They were quick and efficient at mending a pair of specs that had broken. Thank you to Hannah and Brian at Lymington Branch.

Excellent customer service. Can't rate the service highly enough. Left feeling reassured that I was in a very safe pair of hands.

I’m a customer with Boots Opticians but just popped in on the off chance today to get a minor issue with my glasses sorted. I was looked after incredibly promptly and to my satisfaction by Cameron in the Stirling branch. A great service, thank you!

One of my ordered glasses took 3 and a half weeks to be received in the store, I asked why it took so long your colleague could not tell me the reason.

All the staff were excellent. Thank you

Appointment was at 10.55am in the Castle Quarter,Norwich store I still hadn’t been seen some 20+ minutes later so I cancelled the appointment and walked out. This particular branch of Boots never keeps to appointment times and there doesn’t seem to be any management in place to take control of things.

From receptionist to the Optometrist, whole team was polite, welcoming and helpful. No undue sales pressure.

I didn't note names but Sunday 30th August a.m my unplanned visit was accommodated because of a cancellation. Complete eye health tests and honest advice was received with many thanks. I have been coming to Boots in Kidderminster for a number of years and I have complete trust in the staff there. Thank you again

I have been coming to the Barkingside branch for many years - when it used to be caled Dollond & Aitchison (D&A Opticians). Eye tests incredibly comprehensive and conducted with extreme professionalism and courtesy. Have had some issues with contact lenses - experimented with varifocals which didin't work but they did not charge. Am now trialling a mono vision prescription - still no charge. Sameera the optometrist is exceptionally thorough and spends as much time as it takes to make sure I am happy with everyhting recommended and understand all the options. Sarad is just so polite and helpful - nothng is too much trouble and he always phones back when he says he will. Makes me feel like a VIP (I'm not) whenever I walk into the branch. I can't recommend this practice or these induividuals highly enough

I had left my prescription glasses on a train, so needed a new pair, and an update of my prescription from the optician.
Saloni had a very friendly, but no intrusive manner, she described to me exactly what would happen during my visit, and took me through initial tests kindly explaining as she went.
The Optometrist, Sukhdeep Chumber, was very professional. He gave me an extremely thorough test,
explaining all as he went. Russell then gave me some final field of vision tests, and a fitting for varifocals. He was most helpful, and explained all that he was doing during our session. The service was excellent, and I could not in any way fault it. Many thanks to all involved, as I was quite upset over losing my original glasses.
Judith Richardson-Dawes

Fantastic customer service from the team at Boots Opticians in Weybridge. Meera Patel conducted a thorough and professional eye test. Then Paula picks up the reigns to place the new order and to ensure the designer frames are fitting correctly, adjusting where necessary. Always a friendly and helpful service from Paula, Angie, and Simon, this is why I choose the dynamite team in Weybridge.

Friendly welcome and friendly efficiency throughout

First class service received from Weston Favell,Northampton opticians !!

I had a really positive experience at Boots Opticians on Market Street in Manchester.

My wife and I were made to feel very welcome from the moment we arrived. Chantelle was exceptionally kind, attentive and professional throughout our visit. She took great care of us and made sure we had all the help we needed, which we really appreciated.

I’d also like to give a special mention to Rahja, who was very helpful, friendly and always had a smile on her face.

It’s clear that this branch has a fantastic team who genuinely care about their customers. A big thank you to Chantelle and Rahja for making our visit such a pleasant experience. Highly recommended!

We went into Boots opticians to upgrade our Glasses. Excellent attentive service from Charlie. Really knowledgeable and friendly and honest when picking the frames. All round excellent experience. Will definitely be back when the time comes.