My reading glasses fell apart late last night when dropped and hit a hard surface. I visited Boots Opticians in New Milton and a very courteous gentleman, Povey put my glasses back together in a matte... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Appointment was at 10.55am in the Castle Quarter,Norwich store I still hadn’t been seen some 20+ minutes later so I cancelled the appointment and walked out. This particular branch of Boots never keep... Vis mer
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Another successful visit to see Richard, the contact lens practitioner at Boots, Chelmsford. We're on a bit of a mission to find me the best multifocal contact lenses as the ones I've had for years ar... Vis mer
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I didn't note names but Sunday 30th August a.m my unplanned visit was accommodated because of a cancellation. Complete eye health tests and honest advice was received with many thanks. I have been co... Vis mer
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Informasjon om virksomheten
Om Boots Opticians
Skrevet av virksomheten
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Kontaktopplysninger
4,4
Enestående
11k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
We went into Boots opticians to upgrade…
We went into Boots opticians to upgrade our Glasses. Excellent attentive service from Charlie. Really knowledgeable and friendly and honest when picking the frames. All round excellent experience. Will definitely be back when the time comes.
1. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Charlie provided such attentive, knowledgeable, and friendly service while helping you upgrade your glasses. It’s wonderful to know that his honest advice helped you choose the right frames and made the whole experience so positive. We truly appreciate your kind words and look forward to welcoming you back in the future.
Easy to book appointment on line
Easy to book appointment on line, the lady's in shop where very helpful, and the optician was really good, and very easy to talk to and ask questions, which he explained.
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that booking your appointment online was easy and that the team in store were so helpful. It’s wonderful to know that the optician was approachable, took the time to answer your questions, and explained everything clearly throughout your visit. We truly appreciate your kind words.
I visited Boots Opticians in Dartford…
I visited Boots Opticians in Dartford today and was looked after by Anusia She was absolutely amazing so knowledgeable, friendly and helpful.
Thank you for such a fabulous experience.
Martine
30. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Anusia at our Dartford store provided such knowledgeable, friendly, and helpful service during your visit. It’s wonderful to know that she made your experience so positive. We truly appreciate your kind words.
Good and efficient service polite staff
29. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received good, efficient service from the team and found the staff to be polite throughout your visit. We truly appreciate your kind words.
Professional and friendly
Time and knowledge given to find a suitable package for what I wanted, at an appropriate price. Optometrist was friendly and professional.
29. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team took the time to help you find the right package to suit your needs and budget. It’s wonderful to know that the optometrist was friendly, professional, and able to provide the guidance and expertise you needed. We truly appreciate your kind words.
It was a very thorough examination
It was a very thorough examination, even though I paid for just an eye test.i trusted the optician.
I’ve previously been to another well known opticians and I didn’t trust their advice or examination. When it was blurry through the glasses I was told I’d get used to them.
29. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such a thorough examination and felt confident in the care and advice provided by the optician. It’s wonderful to know that you felt listened to and reassured throughout your visit. We truly appreciate your kind words and are pleased that your experience with Boots Opticians stood out so positively.
Very professional and friendly
29. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such professional and friendly service during your visit. It’s wonderful to know that the team helped make your experience a positive one. We truly appreciate your kind words.
5 star service
Following a poor experience elsewhere the colleagues in Boots Cannock branch were beyond helpful, friendly, professional and knowledgeable. Thank you to Becky, Sue, and Mariyem.
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Becky, Sue, and Mariyem at our Cannock store provided such helpful, friendly, professional, and knowledgeable service. It’s wonderful to know that, following a poor experience elsewhere, the team were able to restore your confidence and make your visit such a positive one. We truly appreciate your kind words.
No paperwork or receipt
After eye examination at the Skegness branch I chose and paid for my new glasses and also included the optional insurance cover. After leaving store I realised I had no receipt or insurance papers so returned to store to be told it's only kept on their system.
On collection of glasses and requesting the insurance papers I was told it hadn't been actioned so I had to pay again but having not been given any form of receipt at point of sale I had no way to confirm this. I still do not have any form of receipt for either my glasses or insurance or even my prescription. Surely this is not normal.
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the information provided about your glasses order and insurance cover, as well as not receiving documentation relating to your purchase. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
My experience wasn't good
My experience wasn't good, but this was only at one of the smaller branches. The assistants where singing and joking around, which I found very unprofessional. It's good to be happy at your work however, I found it off putting and not making a good impression of the company. I felt pressured to buy their own brand of lenses and sign up to a contract, and it was stressed that if I didn't do that, I would have to pay £50 each time I had a check up. The assistant seemed irritated and spoke to me in a condescending manner as if I was a child or old person. All in all, I personally will not be going to that branch again.
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your comments regarding the service you received, the information provided about contact lenses, and how the options available to you were discussed during your visit. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Alice, Ann and Jasmine
Alice, Ann and Jasmine were very welcoming and professional. Excellent service 5* thank you
29. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Alice, Ann, and Jasmine provided such welcoming and professional service during your visit. It’s wonderful to know that you received excellent care throughout. We truly appreciate your 5-star review and kind words.
Svar fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that your visit was timely, efficient, and informative. It’s wonderful to know that the team provided clear information and a smooth experience throughout your appointment. We truly appreciate your kind words.
Boots Opticians Kingston upon Thames
From the moment I visited Boots Kingston the staff were friendly and knowledgeable. There was no pressure to buy and everything was at my pace. An excellent team of staff who make each person feel comfortable and confident in their choices.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Kingston store were friendly, knowledgeable, and supportive throughout your visit. It’s wonderful to know that you felt comfortable, never pressured, and able to make decisions at your own pace. We truly appreciate your kind words about the team and the excellent service you received.
Excellent service
Excellent service. Friendly staff. Seen on time.
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent service, were seen on time, and found the team to be friendly throughout your visit. We truly appreciate your kind words.
Excellent service and first class staff…
Excellent service and first class staff at Boots opticians, Lytham St Annes.
Very helpful & friendly.
Good choice of frames, and options available, plus competitive prices.
Recommended.
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
We’re delighted to hear that you received excellent service from the team at our Lytham St Annes store. It’s wonderful to know that the staff were friendly, helpful, and professional, and that you were pleased with the choice of frames, available options, and competitive prices. We truly appreciate your recommendation and kind words.
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Very patient with my son.
22. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were friendly, knowledgeable, and so patient with your son throughout his visit. It’s wonderful to know that they helped make the experience comfortable and positive for both of you. We truly appreciate your kind words.
I am done with Boots!!!
Gave Boots Hemel Hempstead another chance after my last abysmal experience as they were very nice and seemed genuinely apologetic. Nothing's changed though. Their customer service is still utterly inept. The optician doing my eye test told me I needed to speak to the contact lens specialist to find out whether my mono lens prescription needed to change along with my glasses. They booked me a time to speak to her, but failed at any single point to mention it was £50! Was forced to pay for a 5 minute chat where I was told my lenses were fine and I didn't need any changes!
I struggle to find frames to fit my face, so wanted to reuse my existing ones - a fresh pair I bought online. Was told they were too small for multifocal lenses...despite the fact I originally bought them in the same store, and they also reused the frames for me 2 years ago. I have in fact bought from Boots, and worn the same style frames as multifocals for about 6 years now with no issues! Got a blank look on explaining this. She booked me an appointment for 10 days' time to collect my new glasses. I called on the day to check they'd come in. They hadn't, and no one thought to call me to let me know so I didn't drag all the way there for no reason. It transpired there wasn't even an appointment booked that day. But apparently there was one I missed a week earlier - to collect glasses ordered precisely 2 days previously to that?!
They said they'd call me when they came in the following day. I hear nothing for 3 days so call again. "Oh yes, they came in yesterday," I'm told. "So why didn't you call me," I ask. "Oh we tried but the number didn't connect." "What do you mean?", I ask. "Oh, our phone often doesn't connect when we try to call numbers." Seriously??? "It's now 4pm the following day and no one thought to try me again?" Blank silence. "When can I collect them?" I ask. "We're shut all weekend and bank holiday." I get in response. Even more reason to have tried to call me this morning!!! "Can I come in now?" I ask. "Yeah, OK."
I'm properly done with this store now. The incompetence is astounding. I got a few apologies along the way, but it's just a horrible customer experience overall when you're spending hundreds of pounds.
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
We're sorry to hear that you were dissatisfied with your experience. We appreciate your comments regarding your contact lens appointment, the information provided about charges, the handling of your glasses order, and the communication you received from the store. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
My reading glasses fell apart
My reading glasses fell apart late last night when dropped and hit a hard surface. I visited Boots Opticians in New Milton and a very courteous gentleman, Povey put my glasses back together in a matter of minutes but would not accept any payment for his services. I am very nay exceedingly grateful for his assistance.
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Povey at our New Milton store was able to repair your reading glasses so quickly after they were accidentally damaged. It’s wonderful to know that his courteous and helpful service got you back on track within minutes. We truly appreciate your kind words and are pleased that Povey made such a positive impression.
All staff really helpful but I can only…
All staff really helpful but I can only remember some of the names which were Betti, Elena and Elli.
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Betti, Elena, Elli, and the rest of the team were so helpful during your visit. It’s wonderful to know that you received such positive support and service throughout your experience. We truly appreciate your kind words.
Popped into Boots in Wakefield Trinity…
Popped into Boots in Wakefield Trinity Walk today to have my new glasses adjusted and also to arrange to have a pair of prescription sunglasses. Was seen by Rachel who was very nice and helpful. She even told me that I could have another pair of reading glasses free which I wasn't told about at the Leeds Branch. Lovely girl and fabulous tattoos. 😊
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Rachel at our Wakefield Trinity Walk store provided such friendly and helpful service. It’s wonderful to know that she was able to adjust your new glasses, assist with your prescription sunglasses, and make sure you were aware of all the options available to you. We truly appreciate your kind words and are pleased that Rachel made such a positive impression.
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