No communication once order was placed, had to call multiple times to check on delivery. after 2 weeks finally got a delivery day by calling up and the delivery didn't turn up. Called AGAIN and was ap... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yar... Vis mer
I am a private buyer and was treated like royalty! They brought in a non stock sheet next day and that is impressive for a one sheet order. Shop floor guys were great loading up. I fell foul of the co... Vis mer
Quick and easy from order to delivery I ordered non slip strips for my decking great product Only downside,, maybe countersink the screw holes so screws are flush ,, we did go through A LOT of co... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We are BM Steel Barclay & Mathieson is a long established steel stockholder with depots across the UK. We have a feel for steel We stock it, we process it, we deliver it We pride ourselves on our product knowledge and our customer service.
Kontaktopplysninger
Shieldhall Works, Hardgate Road, G51 4TB, Glasgow, Storbritannia
- 01795 905666
- websales@bmsteel.co.uk
- bmsteel.co.uk
4,5
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 80 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Little disappointing
Overall a good service, they offer a certificate of compliance with the steel lintel which didn’t appear. Emailed and requested they send one, no answer, no certificate. Disappointing, otherwise good lintel that arrived on time.
9. juli 2026
Svar fra BM Steel
Thank you for your review and for your positive comments about the product and delivery.
We're sorry to hear that you did not receive the certificate of compliance and that your email enquiry went unanswered. This is certainly not the level of service we aim to provide.
A member of our Customer Service team will be in touch with you shortly to obtain your order details and ensure the certificate is provided as quickly as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to put this right.
Ordered materials 2 days before pick up…
Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yard pick up point and my order was loaded onto my van .This took less than 15mins.In and out the stock holders in no time ,very efficient.Will definitely use them again
9. juli 2026
As a first time customer I found the…
As a first time customer I found the staff very friendly and helpful. Online ordering was simple, with collection the following day. (Some help from Scott Thomson made things really easy).
8. juli 2026
Quick service at a competitive price
25. juni 2026
No delivery date notification !!
Ordered my steel beam which was easy and was notified that I would receive a confirmation date about delivery. As it was a fairly large beam I was going to need a couple of able bodied people to unload and put it out of the way until older could get round to fit it.
I was never contacted until I received a mobile call to inform me that the delivery guy was outside my house.
I wasn’t in but luckily only a couple of minutes away.
Now I’m not an invalid but I’m nearly 70 years old and have had 2 spinal operations one of which was only done 6months ago. But by the time I got home I couldn’t do anything else other than help your delivery guy unload it onto my driveway.
So my point is where was my pre delivery notification ? ?
Delivery guy was great but obviously not fair on him either.
18. juni 2026
Svar fra BM Steel
Thank you for taking the time to leave your feedback — we’re really sorry to hear about your experience. We completely understand how frustrating it is not to receive a delivery date notification, and this certainly isn’t the level of communication we aim to provide.
Thanks again for bringing this to our attention — your feedback is genuinely valuable and helps us improve.
Great communication and very helpful on…
Great communication and very helpful on collection
14. juni 2026
Used Morecambe branch very helpful and…
Used Morecambe branch very helpful and friendly polite staff
13. juni 2026
Easy, quick and reliable
The website is easy to navigate and the delivery was very prompt
12. juni 2026
great communication
7. juni 2026
Its a yes from me.
Top quality product, easy ordering, delivered when it said.
Helpful & professional delivery driver.
Will use again and recommend.
4. juni 2026
Excellent ,
Excellent . Great value and service . Friendly and very helpful when placing the order and kept me fully informed of the time of delivery to facilitate accepting it on site . 10/10 Would definitely use them again Highly Recommended
29. mai 2026
Office staff are very helpful as are…
Office staff are very helpful as are the guys in the workshop was kept informed of my order.
13. mai 2026
I have still not received my items
21. mai 2026
Svar fra BM Steel
We’re very sorry to hear that this has happened.
According to the tracking information, the carrier has attempted delivery on three separate occasions, and the goods are currently being held awaiting collection. We suspect that a calling card may not have been left on those attempts, which is understandably frustrating.
Our customer service team will be in touch with you shortly to help resolve this and ensure you receive your items as soon as possible.
Thank you for your patience, and again, we apologise for the inconvenience caused.
Came on time also found cheaper to buy…
Came on time also found cheaper to buy than other companies
15. mai 2026
Missed the delivery date
Missed the delivery date that they gave, just saying order was missed. Booked order in for the following week. Phoned back the day before delivery to ask for a more accurate time of delivery and just told phone back at 8 in the morning even though the order could be there before 8.
16. mai 2026
Svar fra BM Steel
We’re very sorry to hear about your experience and the inconvenience caused.
We completely understand how frustrating it must have been to miss the original delivery date and then not receive clear timing information for the rearranged delivery.
A member of our customer service team should have already been in contact to provide a swift resolution, but if this hasn’t happened yet, please rest assured we will follow this up as a priority.
Thank you for bringing this to our attention, and we sincerely apologise again for the disruption caused.
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