No communication once order was placed, had to call multiple times to check on delivery. after 2 weeks finally got a delivery day by calling up and the delivery didn't turn up. Called AGAIN and was ap... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yar... Vis mer
I am a private buyer and was treated like royalty! They brought in a non stock sheet next day and that is impressive for a one sheet order. Shop floor guys were great loading up. I fell foul of the co... Vis mer
Quick and easy from order to delivery I ordered non slip strips for my decking great product Only downside,, maybe countersink the screw holes so screws are flush ,, we did go through A LOT of co... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We are BM Steel Barclay & Mathieson is a long established steel stockholder with depots across the UK. We have a feel for steel We stock it, we process it, we deliver it We pride ourselves on our product knowledge and our customer service.
Kontaktopplysninger
Shieldhall Works, Hardgate Road, G51 4TB, Glasgow, Storbritannia
- 01795 905666
- websales@bmsteel.co.uk
- bmsteel.co.uk
4,5
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 80 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Absolutely outstanding service!
I ordered almost £1,000 of steel, and it was delivered less than 24 hours later. What absolutely outstanding service! The driver rang prior to arrival to let me know he was on his way. Thank you BM Steel, Aberdeen.
8. mai 2026
The time and delivery was perfect
The time and delivery was perfect. Great help from your driver as I was at work and my wife was on her own to take the delivery perfect.
7. mai 2026
Easy to order and ready on arrival
30. april 2026
Excellent service
Ordered multiple cut lengths for a DIY project.
Scott T in Bridge of Don store was exceptionally helpful, with order updates, good communication and flexible collection times. Couldn’t ask for more.
30. april 2026
Initially went well enough did the…
Initially went well enough did the order online , but then they rely on agents in different parts of the country to do the order, from an order placed till delivery best part of 3 weeks , when I contacted the agent about the missing order, I was promised a call back , had to call next day again , did get the order reasonable quickly after that, I suspect that cost of haulage may have had something to do with it but lack or no communication is not excusable, especially if when I needed steel for another project, used a local major steel stockholdert, ordered it speaking to a human, paid for it upfront delivered in 48 hrs at a reasonable cost , This company offered free delivery but put the job back 2 weeks, learnt my lesson will doing business local from now on
30. mars 2026
Anmeldelse skrevet uten oppfordring
Excellent communication and the…
Excellent communication and the delivery guy was great. Above and beyond to deliver in an awkward place. A great service.
4. april 2026
Our order was forgotten...
We stipulated a date for delivery. The steel sheet arrived a week early, then failed to be returned on the day we needed it. A phone call to discuss delivery, we agreed on a new date, the following day. Chasing this the following day and we were told the dispatch team forgot to load it onto the truck. At this point we requested a refund. Very unhappy with service.
28. mars 2026
Svar fra BM Steel
We are sorry to hear about your experience and appreciate you taking the time to leave a review. This is not the level of service we aim to provide. We are currently looking into the issues raised so we can understand what went wrong and ensure this does not happen again in the future.
Great personal touch on order status by…
Great personal touch on order status by Tracy, thank you! Easy pick up and exactly what I needed.
28. mars 2026
Peterborough branch bad experience
Peterborough branch . An order was placed for steel channell ;box section was delivered staff refused to exchange as they state they confirmed but it was their error we have traded with them on a cash basis for twenty + years. WE will not trade with this company ever again
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BM Steel
Thank you for your review. We feel it’s important to provide an accurate account of what occurred.
The item in question was quoted, confirmed, and delivered exactly as agreed. The issue arose when it became clear that a different product was actually required. When our team attempted to resolve the matter over the phone, our staff member was met with verbal abuse.
We want to be absolutely clear:
We will always support our customers, but we will not tolerate abusive behaviour towards our staff under any circumstances. Our team is here to help, and their safety and dignity are non-negotiable.
We regret that this situation escalated in the way it did, particularly after such a long trading relationship. However, we stand firmly behind our staff and the professionalism with which they handled this interaction.
Excellent website and availability of materials
Excellent website made choice and selection of material really easy. Helpful staff and easy access to stockyard for collection.
13. mars 2026
Decent price and good delivery
Decent price, delivered by pleasant and obliging driver.
14. mars 2026
Bought my material online and collected…
Bought my material online and collected without problems.
13. mars 2026
Product fine service and manners on the…
Product fine service and manners on the phone and at the reception terrible didn’t help just made it harder for myself even made me check out online when I was at the front desk very odd took me over 1 hour to get my few bits
7. mars 2026
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