No communication once order was placed, had to call multiple times to check on delivery. after 2 weeks finally got a delivery day by calling up and the delivery didn't turn up. Called AGAIN and was ap... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yar... Vis mer
I am a private buyer and was treated like royalty! They brought in a non stock sheet next day and that is impressive for a one sheet order. Shop floor guys were great loading up. I fell foul of the co... Vis mer
Quick and easy from order to delivery I ordered non slip strips for my decking great product Only downside,, maybe countersink the screw holes so screws are flush ,, we did go through A LOT of co... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We are BM Steel Barclay & Mathieson is a long established steel stockholder with depots across the UK. We have a feel for steel We stock it, we process it, we deliver it We pride ourselves on our product knowledge and our customer service.
Kontaktopplysninger
Shieldhall Works, Hardgate Road, G51 4TB, Glasgow, Storbritannia
- 01795 905666
- websales@bmsteel.co.uk
- bmsteel.co.uk
4,5
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 80 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Happy customer.
Breath of fresh air dealing with this company. It was easy to place my order, they delivered as promised on time. Each member of staff I dealt with was most helpful, efficient and friendly. I would not hesitate to do business with them again.
26. august 2026
Simple to order online
Simple to order online. Exactly what I needed. Quick delivery and the driver couldn’t have been more helpful. Great service all round.
22. august 2026
Useful source of steel for non business use.
As a non business user of materials many suppliers are not set up to deal with you but BM have a website that allows me to order steel at a time that suits me and in smaller quantities. They are accommodating when I go to pick it up and helpful when loading.
22. august 2026
A good price for the steel beams and…
A good price for the steel beams and they were carefully delivered, although £300 including vat seems a bit steep for the option of the steel being removed from the lorry using a hiab
21. august 2026
The service was excellent and very fast.
16. august 2026
my order slipped through the cracks
my order slipped through the cracks, and was missing some bits, waiting to be resolved
guys at the Sittingbourne depot great and very helpful
7. august 2026
help full and efficient service
30. juli 2026
Had to chase…
Placed an online order on app and then had to chase as heard nothing - couldn’t find the order on the system - told me would look into and phone me back which they did to say order would be ready next day which it was and I collected
31. juli 2026
Svar fra BM Steel
Hi Stephen,
Thank you for taking the time to leave your feedback, and please accept our sincere apologies for the experience you had when placing your order.
We understand the frustration caused by having to chase an update and appreciate that this fell short of the level of service we aim to provide. We're sorry for the inconvenience this caused.
Thank you for bringing this matter to our attention. Feedback such as this helps us identify where we can do better, and we will be using it to review and strengthen our internal processes.
Nonslip strips
Quick and easy from order to delivery
I ordered non slip strips for my decking great product
Only downside,, maybe countersink the screw holes so screws are flush ,, we did go through A LOT of countersink bits to do this,,,
Overall product was much sturdier than expected ,,,
25. juli 2026
Helpful and prompt service with good…
Helpful and prompt service with good communication.
29. juli 2026
great service
reached out to them and set up a date convenient for me. Delivery was done as planned. The metal was delivered right on my door step despite the fact that i dont have a driveway. Great service. I would happily recommend and use again in the future
25. juli 2026
Great quality service
The guy in the warehouse was polite, cheerful, and very helpful.
When I ordered online, I wanted the steel bars cut in half to get them in my vehicle. I mistakenly ticked the box saying I didn't want the scrap, which was the other half of the 6m length. They rang me 10 minutes after placing the order and checked, thankfully.
24. juli 2026
Great price and delivered on time…
Great price and delivered on time drivers very helpful.
16. juli 2026
Thank you to driver Lee.
The driver Lee was most professional, helpful and friendly.
The order was quickly delivered and no items were missing (unlike my previous delivery).
ETA from the office was inaccurate, however the driver rang me with a precise time for the delivery.
11. juli 2026
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