Blackbearfitness Anmeldelser 

Ordered a dumbbell rack as a present which arrived absolutely fine.

I need to return the item due it no longer suiting the person I was gifting it for, emailed to set up a return on the 16th and have had no response.

Followed with a 2nd email and still no response.

Called a few times and they don’t answer.

Not great service at all which is a shame as it looks like they sell some decent equipment.

I bought the calf machine, budget price, feels OLDSCHOOL in the best possible way, just WHAM, hits the calves, transports you back to golden era machines, simple, effective, no nonsense.

Customer service, first rate.
Delivery, fast.
Highly recommend, and will be my go-to fitness store now for myself and for my clients.

WHAM!

I sent two emails on Friday 16th Jan asking whether the B1 folding rack came with spotter arms. I did not receive a reply. It was still a decent price without so I purchased 11am on Saturday 17th Jan. The website states shipping will be on the same day as the order or at worst the following business day. It is now Tuesday 20th Jan at time of writing and I still have no dispatch notification, or any tracking info. I sent another email on Monday 19th Jan asking for an update when the rack would be shipped - no reply. I purchased from the company because of the price but also because of their story on their website and was very happy with my decision until I decided to read some online reviews (which admittedly I should have read prior to purchase). It was here I was fairly alarmed to read repeated 1 star reviews for poor customer service, damaged deliveries, missing items etc. I immediately began to try and recover the funds through the payment provider as I have no faith that the item will ever be dispatched.

It is a huge shame as amongst the bad reviews are a lot of great ones praising the company - I am not sure where this disparity comes from. I don’t know if they have a bricks and mortar shop location which is doing well but the online is struggling or what. Either way a great shame as I liked what the company said they did and how they did it. And the price was great too, probably too good in hindsight.

EDIT: thank you for your response. I will await the item arriving and amend my review accordingly. Thank you.

EDIT 2: I am going to leave my review as is. Items arrived today which as far as I can understand on all of the info available on your website is longer than advertised. The items have all arrived in Rival Strength packaging and the rack is clearly the Rival Strength J1 rack. This is bizarre as it is actually a few quid cheaper to buy it on rival strength (£285) vs black bear (£289). All of the cross posts linking the wall fixings to the uprights have multiple chips in the powder coating, as do the red and silver fixings pins. All of the tube metal has internal rust and the pull up bar and one of the wall bars has surface rust. Otherwise it appears to be pretty sturdy.

It all just seems very odd why a different company is selling rival strength gear, as other reviews have noted items turning up from Amazon etc which weren’t what were advertised on the black bear website. I can’t quite figure out if you’re an outlet for rival strength gear that doesn’t quite meet quality assurance as per the chips in the powder coating, so you can still sell it and preserve the reputation of rival or if you are drop shipping items. Either way it’s just strange. I looked at the about us page of your company and was quite happy to spend my money here but now it has arrived, with the damage (which I can accept as it is just gonna be a garage rack), and it is clearly another companies items, I just feel like I’ve been misled and wish I’d gone elsewhere to begin with. I can’t be bothered to package it up and try and send it back as other reviews note a poor customer service experience when trying this so I’ll just cut my losses and chalk it up as a learning experience.

Wasn’t made clear at time of buying it was self assemble. Came in a damaged box. No assembly instructions manual. Contacted company who emailed me screen shots of each page of the manual but it’s impossible to work from. Still in the broken delivery box.

Absolutely top notch service throughout. Anthony couldn’t have been more helpful and accommodating, and I’m really happy with the new equipment. I won’t be going anywhere else from now on!

Squat/bench press rack received next day as promised and great quality. Sturdy and has nice little touches like strips on the spotters to stop the barbell hitting metal and poles at the back to store some weights - thanks!

Ordered online, unfortunately I missed the original delivery from courier. Spoke to Blackbear customer service who immediately assisted me and was able to receive my product the next working day. Great service and have recommended to Friends / family

This Roman chair back strengthener was a xmas present for my son. Box was received damaged so I checked nothing was missing but didn't open each piece as they were in plastic wrappers. Was concerned that there was absolutely no packaging at all to protect the contents but at least it all seemed to be there. Once unwrapped on xmas day we found that every single piece had a chip in the paintwork and one piece was bent and rusty. I contacted them by email that day realising I wouldn't get a reply probably until new year and my son put the chair together so at least he could use it. We then read in the battered instruction leaflet that chips from delivery were to be expected!!!! The first Monday in new year i had a reply saying they were in a staff meeting all day and would reply ASAP and I've never heard a thing since.
Shoddy service, appalling packaging, probably drop shipped from God knows where. Avoid.

Very happy with the product and quality. Quick delivery.. well packaged. Thank you

Great service from the team.
Ordered two bars were delivered within 48 hours. Really well packaged no marks at all on them.

The coating is really quality and the knurling is spot on.

Great service and super quality open hex bar.

Really happy

Could not ask for better customer service.

I ordered the wrong size bar by accident and the company promptly sent out a replacement bar for the size I wanted. They even let me keep the original bar and charged me no extra cost.

Will definitely order from them again and recommend to all my fellow lifters.

I thought Amazon was the world’s most customer centric company but they’ve been toppled by Blackbearfitness hands down.

Quality of material is outstanding, very smooth ball bearings unlike other places.

Very impressed.

Purchase on 29 Dec - 1 to 2 day delivery. No tracking info by the following day, so rang and was told not yet shipped due to busy period and courier issue, which I understand. I suggested leaving dispatch until Monday 5 Jan. this was agreed and I was told it would then be with me the day after - 6 Jan. However, by the 5 Jan no notification of tracking. so I rang again and was told it was being collected that day and courier would send a tracking info email later that day. No tracking email arrived, so called again on Tuesday 6 Jan. I was told that they had sent out the item and would contact the courier for an update, then call me back within the hour. No call back after 2 hours, so rang again. this time told me they are chasing it up and will get back to me in 5 mins - 2 1/2 hours later still no call back. Now it was getting close to end of business day so rang again, no answer, then again, no answer, then again, no answer. This experience made me think that my order had not been shipped at all, and they perhaps have a strategy of just telling customers (though very polite and friendly) whatever it takes to make them believe all is fine and to get them off the phone. So emailed to cancel and to request refund - 24 hour later and no reply. So rang and was told that team had been off work and only just back in office, and they would be contacting me within 45 mins to discuss my cancelation. I did not really believe this, and as expected, no reply from them at all.

Wanted to build a home gym in the garage as a new year/ Xmas present

Blackbear were awesome. Great to suggest options based on what we wanted and budget to very quickly zero in on the dream set up

From there install and fit out was quick, simple and professional.

Would recommend to anyone looking to build their dream gym large or small

From the very being of my transactions with Blackbear Fitness the experience has been nothing short of catastrophic. Error after error after error, resulting in me remaining a completely unsatisfied customer in the 2nd week of January 2026. How one company can get so many things wrong and continue to give platitudes and make promises they fail to meet is beyond belief. Common sense would dictate that someone with responsibility in the company would take the time to stop and realise that they need to do something to make all the errors right. Unfortunately this appears to be beyond the capability of this company and its owner(s). So here I am genuinely wanting to leave a good review but unable as Blackbear fitness continue to fail on every count and are devoid of customer service, common decency or common sense.

Really happy. Ordered the lat pull down machine which was at a really good price. Arrived 2 days later. Took a couple of hours to put together. If you can put ikea furniture together, you’ll be fine. What I have now is a bit of kit that will last for years. Will use this company again.

Im really happy with the value for money and the products
Great communication
Easy to deal with

Ordered a belt squat and stand around a month ago and no response from customer service. I’ve emailed 3 times and called many times.

They have not emailed me back as stated in the below response. I can’t find any reply from anyone.

Ordered a set of weights and a bench on 15th Dec and still don’t have any product. Chased on numerous occasions and was told that it was 100% on a pallet to be delivered the next day. No show. Spoke to the company after initially wiring a review (my first ever on Trustpilot) as I was so incensed at the lack of response. I agreed to take the post down to give them an opportunity to deliver on morning of Xmas eve as they assured me it would be. Waited in on Xmas eve morning and no delivery again. I had to call to find out what was happening and was told it was the delivery company issue with drivers. Irrelevant as far as I am concerned. The company continue to advertise and charge for fast delivery 1-2 days right up until Xmas eve and still do. It is the wasted time waiting for delivery on the few days off over Xmas with the kids that has irked me even more than the lack of product. And continually being told it would be delivered. Now been told they will be in my area on 29th but have zero faith it will be delivered.

Would be interesting to know if others had similar issues with delivery. My brother also purchased from the company a few months ago and the weights were delivered on multiple occasions not in one delivery as had been informed.