Hmm, Jane was very professional and thoroughly knew her products. However, I'm surprised and disappointed to hear that the hob fan unit is not covered, you can't have a hob without one! Also, with y... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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It is with great surprise that I find myself writing this review. I gave Jake my opinion on Go assist not realizing he was from Big Warrenties. He listened attentively and set about coming up with... Vis mer
Excellent customer service from Jane Explained reasons for all questions being asked, then took time to listen to my questions and supplied all the answers i needed. Very friendly and helpful lady.... Vis mer
Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Kontaktopplysninger
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Storbritannia
- 08007797444
- bigwarranties.co.uk
4,6
Enestående
5k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 71 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra BIG Warranties Ltd
Hi Brian, thanks so much. Brilliant that you found the team friendly, professional and informative. We'll make sure to keep up that standard.
The BIG Warranties Team
We had a fridge warranties from big…
We had a fridge warranties from big warranty. We had paid for 5 years and when it broke it took big warranty over a month to get an engineer out in the end the fridge was right off as per their terms and conditions they should had offered a like for like replacement but instead they offered a quarter the value of the new fridge- very disappointing after 5 years. This insurance skim is noting but scam.
27. april 2026
Anmeldelse skrevet uten oppfordring
Big Warranties awful company
made 2 claims in a year. First they charged over £300 but never completed the repair. I complained twice: no reply. As a cancer suffered i am appalled. Just claimed for a broken hob, irreparable accidental damage. Original cost £279 6 years ago. Replacement now around £370 + £120 fitting. They offered me a paltry £119. Unbelievable. Avoid like the plague!
20. mai 2026
Anmeldelse skrevet uten oppfordring
So great with the service n so kind yo…
So great with the service n so kind yo mr .Thank you.
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks Carol, good to hear that. It's brilliant that our team treated you so well!
The BIG Warranties Team
My claim was easily resolved and an…
My claim was easily resolved and an engineer was due within a couple of days 😊
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Cheers Linda, great to know. That's exactly what we aim for, and it's brilliant your claim went smoothly and the engineer got to you so quick.
The BIG Warranties Team
I wasn’t able to to complete my on…
I wasn’t able to to complete my on line claim as I couldn’t get the model number for my my washing machine as I can’t open the door so Michael helped by completing the form for me which really helped
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Cheers Andrea, really pleased to read this. Michael's exactly the kind of person we want helping out, and he clearly went the extra mile to sort your claim when the washing machine door had other ideas.
The BIG Warranties Team
Very speedy and helpful
Very speedy and helpful, provided the emergency does get fast action
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks Mark, glad we could help. Your emergency got the fast response it needed, and that's how we always try to work.
The BIG Warranties Team
Jane was very helpful and professional
Jane was very helpful and professional
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Really good to read this. Jane clearly went above and beyond for you, and we're chuffed she made such a good impression.
The BIG Warranties Team
Excellent customer service
Excellent customer service, very efficient, professional and informative.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Cheers Lesley, that's great to know. We really do try to be professional and efficient in everything we do, and it's nice to know that came through!
The BIG Warranties Team
Awesome Lady Jane great customer…
Awesome Lady Jane great customer service 👍 just added my hoover thanku
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks for writing this Anna. Jane's brilliant and we're chuffed you've added your hoover to the cover with us.
The BIG Warranties Team
Having paid monthly for dishwasher…
Having paid monthly for dishwasher cover since 2013.
My claim for repairs was turned down as no service engineer was in the area (Siemens have supplied one) and the dishwasher was too old to repair (checked with Siemens parts department and parts are in stock). I have asked them to pay for the repair. We await the answer.
11. mai 2026
Anmeldelse skrevet uten oppfordring
It was like speaking to a friend
It was like speaking to a friend, and not like someone reading from a script.
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks for the review. Brilliant to hear it felt like chatting with a friend rather than reading from a script.
The BIG Warranties Team
Very prifessional
Claim was dealt with in a very professional manner
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Hi James, thanks for the review. Glad your claim was dealt with so professionally.
The BIG Warranties Team
Quick, courteous and competent
Call was answered quickly. Arianna, a native English speaker, understood immediately what the issue was and assured ne that tge problem would go away.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Hi Roger, thanks for the review. Arianna's a top communicator, glad she got your issue sorted quickly.
The BIG Warranties Team
Had no issue sorting my payment out.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks Mr. Glad we could sort your payment out without any fuss.
The BIG Warranties Team
Loud background noise and had…
Loud background noise and had difficulty hearing customer support talking, very unprofessional
14. mai 2026
Anmeldelse skrevet uten oppfordring
So helpful and professional!
Jake was professional, courteous, super helpful and took time to really understand my queries and questions and make sure there was a swift and easy way forward. I would recommend Big Warranties based on this interaction alone. Such a lovely company.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Cheers for this. Jake's a top bloke, really glad he got you sorted so quickly.
The BIG Warranties Team
Michael understood my query
Michael understood my query, he resent me the link to finish off my claim, excellent customer services, also didn't have to wait ages holding on
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Hi Jane, thanks for the review. Michael nailed your query, glad we could get you sorted without the usual hold times.
The BIG Warranties Team
Calm and helpful
Calm and helpful, quickly dealt with my query
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Hi Ian, thanks for the review. Glad we could keep things calm and sort it quickly.
The BIG Warranties Team
Jake understood my difficulties and…
Jake understood my difficulties and kindly and calmly helped me make a claim
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Hi Angela, that's nice to read. Jake really came through for you during a tricky time, and we're glad he could help sort your claim out smoothly.
The BIG Warranties Team
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