Boiler not working and there was no hot water for 2 days.I contacted HEA who arranged for boiler engineer to visit.He could not find any obvious fault.He carried out annual boiler service as well.His... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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The service provided by the customer service agent Emma was really good . We were able to reorganise my policy to suit my revised needs at a competitive premium
Selskapet har svart
The engineer was very pleasant and polite, very respectful of property and left everything tidy. We were phoned late in the day to give us an approximate time for arrival which was 5.00pm. However,... Vis mer
Selskapet har svart
Happy to see another company offering water pipe insurance. Very competitive in price. Website easy to use and insurance terms set out in a clear and concise format, so you can compare policies. I hop... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om HEA
Skrevet av virksomheten
HEA helps keep your home running - whatever goes wrong. From boiler breakdowns and heating issues to plumbing, drainage and electrical faults, our home emergency cover is designed to get things sorted fast, without the unexpected costs.
We also cover over 30 of your everyday household appliances - from washing machines and ovens to vacuum cleaners, coffee machines and more. So whether it’s a sudden breakdown or accidental damage, you’re not left footing the bill.
Fast, reliable help when you need it most. That’s why thousands of UK homeowners trust HEA for affordable, hassle-free cover and real peace of mind.
Get a QuoteKontaktopplysninger
Arena Business Centre, Holyrood Close, BH17 7FJ, Poole, Storbritannia
- marketing@homeemergencyassist.com
- homeemergencyassist.com
4,0
Bra
12k anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Boiler fault.
Boiler not working and there was no hot water for 2 days.I contacted HEA who arranged for boiler engineer to visit.He could not find any obvious fault.He carried out annual boiler service as well.His mannerism was very likeable and assured me.
13. juli 2026
Good customer service
The service provided by the customer service agent Emma was really good . We were able to reorganise my policy to suit my revised needs at a competitive premium
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra HEA
Hi Jennifer,
Thank you for taking the time to share your feedback.
We're delighted to hear that Emma provided you with such excellent service and was able to help reorganise your policy to better suit your changing needs while securing a competitive premium. We'll be sure to pass on your kind words to her, as recognition like this means a great deal to our team.
Thank you for choosing us, and please don't hesitate to get in touch if we can assist you further in the future.
Kind regards,
Nazeera.
Great service and extremely helpful.
3. juli 2026
Svar fra HEA
Hi Tim,
We're delighted to hear that you received great service and found our team helpful. Your feedback is greatly appreciated and will be shared with the advisor involved. Thank you for taking the time to leave us a review.
Kind regards,
Nazeera.
Fast efficient competitive price and…
Fast efficient competitive price and easy to follow process
10. juli 2026
Svar fra HEA
Hello Alexander,
We're delighted to hear that you found our service fast, efficient, and competitively priced, and that the process was easy to follow. Providing a smooth and hassle-free experience for our customers is always our goal, so it's great to know we've met your expectations.
Thank you for choosing us and for taking the time to share your experience.
Kind regards,
Nazeera.
Competitive pricing. Worth comparing.
Happy to see another company offering water pipe insurance. Very competitive in price. Website easy to use and insurance terms set out in a clear and concise format, so you can compare policies. I hope they continue to offer various levels of cover to suit different customer requirements and budgets.
26. juni 2026
Svar fra HEA
Hi Elaine,
We're delighted to hear that you found our pricing competitive and our website easy to use. We work hard to provide clear, straightforward policy information so that customers can make informed decisions and compare cover options with confidence.
We're also pleased that you appreciate the range of cover levels available. Offering flexible solutions to suit different needs and budgets is important to us, and we're continuously looking for ways to enhance our products and services.
Thank you for choosing us and for taking the time to share your feedback. We truly value your support and look forward to continuing to meet your insurance needs.
Kind regards,
Nazeera.
Confirmation call received and price…
Confirmation call received and price reduced. Caller was very thougher and personable.
29. juni 2026
Svar fra HEA
Hi John,
We're pleased to hear that you received a confirmation call and that we were able to assist with a price reduction. It's especially rewarding to know that the caller was thorough, personable, and took the time to ensure everything was clearly explained.
We truly appreciate you taking the time to share your experience, and we'll be sure to pass your kind comments on to the team. Thank you for choosing us!
Kind regards,
Nazeera.
The engineer new his job and did it…
The engineer new his job and did it well friendly and helpful
26. juni 2026
Svar fra HEA
Hi Jonathan,
We’re delighted to hear that the engineer was friendly, knowledgeable, and carried out the job so well. Providing helpful and professional service is very important to us, and it’s great to know we met your expectations.
We truly appreciate you taking the time to share your experience!
Kind regards,
Nazeera.
Good efficient service.
19. juni 2026
Svar fra HEA
Hi Linda,
We’re glad to hear that you received good and efficient service. Delivering a smooth and positive experience is always our goal, and we truly appreciate you taking the time to share your thoughts!
Kind regards,
Nazeera.
Svar fra HEA
Hi Neil,
Thank you for your feedback! 😊
We're happy to hear that you experienced polite and efficient service. Providing friendly and effective support is something we strive for, and it’s great to know we delivered on that.
Kind regards,
Nazeera.
The guy I spoke to was courteous and…
The guy I spoke to was courteous and explained everything in detail and was very helpful
24. juni 2026
Svar fra HEA
Hi Josephine,
Thank you so much for your kind feedback!
We're delighted to hear that you had a positive experience and that our agent was courteous, thorough, and helpful. Providing clear and supportive service is very important to us, and it’s great to know we met your expectations.
Kind regards,
Nazeera.
Engineer attended on time and undertook…
Engineer attended on time and undertook a full service of boiler, was polite and efficient.
12. juni 2026
Svar fra HEA
Hi Terry,
Thank you for your kind feedback! 😊 We’re delighted to hear the engineer arrived on time and provided a thorough, efficient service. We truly appreciate you taking the time to share your experience!
Kind regards,
Nazeera.
Svar fra HEA
Hi David,
Thank you for your feedback! 😊 We’re glad you found our service professional, polite, and helpful, we appreciate your support!
Kind regards,
Nazeera.
Straight forward
Received ALL the information I needed to make a decision. Not pushed into buying more cover than needed.
19. juni 2026
Svar fra HEA
Hi Nicole,
Thank you for your valuable feedback! 😊 We’re really glad to hear that you felt well-informed and supported in making the right decision, without any pressure. Providing clear, honest guidance is very important to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Nazeera.
Svar fra HEA
Hi Susan,
Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with the price and your experience. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards,
Nazeera.
We had our annual boiler service…
We had our annual boiler service carried out by HEA - the engineer was very friendly and cheerful and he carried out the service very efficiently. Many thanks to HEA for a job well done!
19. juni 2026
Svar fra HEA
Hi Allen,
Thank you so much for your kind feedback!
We’re delighted to hear that you had a positive experience with your annual boiler service. Our engineers take pride in being both professional and approachable, so it’s great to know that their friendliness and efficiency stood out to you.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Nazeera.
Great cover.Great price.
Was with another Company who hiked up their prices after the first year.
Very happy with the price and cover I got from HEA.
The website was very easy to navigate.
15. juni 2026
Svar fra HEA
Hi Graham,
Thank you for taking the time to share your experience with us. We're delighted to hear that you found both our pricing and cover to be a great fit, especially after experiencing price increases elsewhere. It's also wonderful to know that you found our website easy to navigate, as we strive to make the process as simple and straightforward as possible for our customers.
We truly appreciate your support and look forward to continuing to provide you with excellent value and service.
Kind regards,
Nazeera.
Svar fra HEA
Hi Cecil,
Thank you for your feedback. We're glad you found the information clear and that you were happy with the value. We really appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
Nazeera
Svar fra HEA
Hi Joyce,
Thank you for your feedback. We're glad to hear the service was carried out quickly and with minimal disruption. We appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
Nazeera
Easy to do and quote excellent
5. juni 2026
Svar fra HEA
Hi Jane,
Thank you for your feedback. We're glad you found the process easy and were happy with the quote. We really appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
Nazeera
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