Hmm, Jane was very professional and thoroughly knew her products. However, I'm surprised and disappointed to hear that the hob fan unit is not covered, you can't have a hob without one! Also, with y... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent customer service from Jane Explained reasons for all questions being asked, then took time to listen to my questions and supplied all the answers i needed. Very friendly and helpful lady.... Vis mer
It is with great surprise that I find myself writing this review. I gave Jake my opinion on Go assist not realizing he was from Big Warrenties. He listened attentively and set about coming up with... Vis mer
Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Kontaktopplysninger
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Storbritannia
- 08007797444
- bigwarranties.co.uk
4,6
Enestående
5k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 70 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
They say like for like I had a £1000…
They say like for like I had a £1000 fridge freezer and they said couldn't fix it i payed over £400 for year with extra first call out then offered me £150
Then with out me knowing tried talking a extra year out by bank with not asking scamers
1. juli 2026
Anmeldelse skrevet uten oppfordring
Very concise and helpful
Very concise and helpful. Thank you Jane.
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks Richard, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Francis was very good at finding me the…
Francis was very good at finding me the right policy and explaining it all.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks, it's great to know your mention of francis was very good at finding me the made a difference. We appreciate you saying that.
The BIG Warranties Team
Gabriel was very friendly and helpful.
Gabriel was very friendly and helpful.
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks Bernard, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and good value for money
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks Karen, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent service.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks Peter, it's great to know your mention of excellent service made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane explained everything really well
Jane explained everything really well
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks, it's great to know your mention of jane explained everything really well made a difference. We appreciate you saying that.
The BIG Warranties Team
Fraudsters
Fraudsters
Rated 1 out of 5 stars
Updated 2 hours ago
Fraud be aware
Subject: Warning to Bournemouth & Poole readers: Concerning experience with local repair firm Go Assist (Branksome)Dear Editor,I am a local resident writing to raise awareness about Go Assist, a home repair company based at Unit 17, Branksome Business Park, Bourne Valley Road, Poole.Last Thursday I contacted the company regarding my fridge-freezer. I was offered a policy promising an £80 discount on a new appliance if it couldn’t be repaired, and was reassured that fridge-freezers “don’t normally need parts.” An appointment was arranged for Monday/Tuesday.After confusing messages about timing, an engineer named Alex eventually arrived in the afternoon. He was visibly agitated. He quickly declared that my compressor was “seriously rusted” from a gas leak and offered only £40 off a new machine instead of the £80 promised.Suspicious of the diagnosis, I removed the back panel myself after he left. There was zero rust on the compressor — only dust and what looked like a fresh fingerprint. No evidence of any gas leak or major fault.This left me feeling deliberately misled in an attempt to push an unnecessary sale. The whole process — from shifting appointment times to the questionable diagnosis and reduced offer — felt designed to exploit vulnerable customers with broken appliances.Go Assist operates across the UK but is registered locally in Branksome. With summer heat putting extra strain on fridges, I worry other Poole, Bournemouth and Dorset residents could face similar pressure tactics.I have reported the matter to Citizens Advice/Trading Standards and kept all messages, call notes and photographs as evidence. I urge anyone considering their services to get a second opinion, document everything, and consider independent repair options.Local companies should uphold high standards — experiences like mine suggest this one may not
20. juli 2026
Anmeldelse skrevet uten oppfordring
Helen was very helpful and courteous…
Helen was very helpful and courteous from the word go. Excellent Customer Care.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks Tracey, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Helen was very patient with me
Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many occasions. We got there in the end, and I'm happy with the terms and know that my kitchen appliances are fully covered.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks Graham, it's great to know getting the cover sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Helen was friendly polite and easy to talk to
Helen was friendly, polite and well spoken, making everything easy to understand.
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks Anita, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The BIG Warranties Team
Clear information
Friendly,but not overly so. Clear explanations given. Good level of cover and detail given,enabling an informed choice
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks Camilla, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
I actually enjoyed this call
Jane was very personable, gave all Information requested, was patient with my questions, the right amount of chatty, wan't pushy or overwhelming. I actually enjoyed this call
17. juli 2026
Anmeldelse skrevet uten oppfordring
I had a query with the quotation l was…Good Customer Service
I had a query with the quotation l was given to repair my double oven .I contacted customer services and spoke to a young lady by the name of Gemma who was very helpful and offered excellent customer service and with her gentle persuasion we came to an agreement and I did not cancel my contract.,she is an asset to the customer service team which goes a long way in keeping customers happy keep up the good work.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks, it's great to know getting the repair sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Brilliant service from Curtis
Brilliant service from Curtis, easy and all sorted straight away. Happy with it all
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The BIG Warranties Team
Great service
He explained what happens next and upped my claim to urgent for me
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks Anne, it's great to know getting the cover sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Great customer service
It was a very good experience to talk to an articulate human being with good social skills. After several phone calls that couldnt be finalised, Rosanna remained friendly, patient and helpful talking me through the transaction with ease. She left me with a sense of continuity and confidence in the company.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks Christine, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Policy update
Although originally a courtesy call I was able to update my policy with a minimum of fuss as usual
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks James, it's great to know the phone support made a difference. We appreciate you saying that.
The BIG Warranties Team
I spoke to Jayne who explained…
I spoke to Jayne who explained everything perfectly thank you
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks Vincent, it's great to know your mention of i spoke to jayne who explained made a difference. We appreciate you saying that.
The BIG Warranties Team
Sam was very happy to assist me with my…
Sam was very happy to assist me with my claim & booked an engineer for tomorrow… super fast response. 💯 for customer service 😀
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BIG Warranties Ltd
Thanks Olivene, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
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