First few redemptions went fine. Then they claimed I needed to verify again and made me submit document after document. Still won’t process my new redemption. Support is useless and obviously gives yo... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
If I could rate 0 stars I would. They suddenly make "an irreversible decision" to ban you from buying any more deals, or use their rewards system. They will suddenly make you provide tremendous... Vis mer
So far my experience with big pirate has been excellent ! They are a developing site and responded faster to a couple questions about redemption i had faster than any other social casino site ive pl... Vis mer
Selskapet har svart
how slow they update their library, it takes ages it feels until they add new slots. current ones are fun don't get me wrong and i get paid, but playing the same over and over got stale quickly - even... Vis mer
Viktig informasjon
2,4
Under middels
106 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 60 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Hands down great casino
They have a great variety of games and pay you immediately i received my payout instantly everyone who plays casinos should definitely try Big pirate.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Tracelean,
Thank you for your kind words! We are so thrilled to hear that you are enjoying our great variety of games and that your experience with our platform has been so efficient and seamless. It’s wonderful to know we’ve earned such a high recommendation from you.
We truly appreciate your support and are happy to know you’re enjoying your experience with us.
Happy gaming!
Best regards,
The BigPirate Team
Bigpirate is my #1 place to play 🤗
I LOVE BIGPIRATE! 🩷 I am absolutely shocked to see ANY low ratings for this company.. it is my #1 go-to place after much searching for a trustworthy company to regularly play at. I came across them and tried out their sign up bonus for 2 free SC and gold. Ive won SEVERAL times here! and each cash out has not only been fast but each time was successful, no issues whatsoever. If any support is needed, they have an option to instantly connect or send an email. You're connected to a friendly and helpful support staff within 10 seconds. if you play quite a bit (like me) you will get VIP benefits, which means faster cashouts (even regular cashout time is fast!) A personal VIP manager, mine is named Gerard and he is ABSOLUTELY AMAZING! So attentive, hard working, and kind. With VIP status you will be gifted with wonderful amounts of FREE SC! They treat their customers fabulously. If you are looking for a great selection of games, free daily "rum" to get rewards, claw machine credits for free spins, fantastic service and quick successful redemptions, THIS COMPANY IS FOR YOU! Don't listen to these negative reviews, because frankly, they are untrue. Trust me.. you dont wanna miss out on this place 🩷
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Trina,
Thank you for your kind words! We are absolutely thrilled to hear that we’ve become your #1 go-to place and that you feel so at home with us. It’s wonderful to know that you’ve had such a seamless experience and that our team has made such a positive impact on your time here!
We truly appreciate your support and your detailed recommendation of our game selection and service. Knowing that you feel well-taken care of and are enjoying everything truly makes our day.
Happy gaming!
Best regards,
The BigPirate Team
Warning do not play here
Warning do not play here. I deposited $300 of my money and won $620, and they refuse to pay out. They didn’t even give me a reason they just closed my account. If you win any money do not expect to get paid out.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Fred,
Thank you for sharing your feedback. We are truly sorry to hear about your frustration and that your experience has been less than ideal. At Big Pirate, we strive to maintain a professional and secure platform for all our players, and we take reviews like yours seriously as we work to ensure a high standard of service.
For further information regarding your account, please contact our dedicated support team directly at support@bigpirate.com.
Best regards,
The Big Pirate Team
Horrible
Horrible. They’ll take your money quickly but do everything possible to not provide your winnings.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Angie,
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience has been frustrating and that it did not meet the high standards we strive to provide for our players.
We appreciate you bringing your concerns to our attention, as we are committed to maintaining a professional and reliable environment for everyone in our community. If you would like to discuss your experience further, please feel free to reach out to our team at support@bigpirate.com.
Best regards,
The Big Pirate Team
I spoke with a agent several times and…
I spoke with a agent several times and still never got my problem adjusted. I bought diamonds on the welcome package and never received them.
22. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Lenisha,
Thank you for reaching out and sharing your experience with us. We are sorry to hear that you’ve encountered a delay and that your previous conversations haven't yet reached a resolution. It is always our goal to ensure our players feel heard and valued. We would love the opportunity to take another look at this for you, so please consider reaching out to our live chat support team once more so we can provide you with further assistance.
Best regards,
The Big Pirate Team
This is probably one of the better…
This is probably one of the better sites I've played. Their redemptions typically happen in 48 hours or less. Good VIP rewards. It was a slight hassle to be completely get verified, but once I was it's been a breeze.
22. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Steven,
Thank you for your kind words! We are so pleased to hear that we’ve become one of your preferred places to play. It’s great to know that everything has been a breeze for you and that you’re enjoying the rewards and efficiency of our platform.
We truly appreciate your patience during the setup process and are happy to know you’re having such a smooth experience with us now.
Happy gaming!
Best regards,
The BigPirate Team
Ivon really helped me out today
Ivon really helped me out today. And gave me 5 free crystals. I'm not sure what this 2.5 business is, but they have been good to me.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Charles,
Thank you for your kind words! It is wonderful to know that our team has been taking good care of you and providing the positive experience we strive for.
We truly appreciate your support and your decision to share your experience with the community. It’s a pleasure having you with us!
Happy gaming!
Best regards,
The BigPirate Team
Sonya was awesome
Sonya was awesome! Very nice, replied back very quickly and quickly resolved my issue! Thanks Sonya!
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Chris,
Thank you for your kind words! We are so thrilled to hear that our team provided such awesome support and was able to resolve your issue so quickly.
We truly appreciate your support and are happy to know you’re enjoying your experience with us.
Happy gaming!
Best regards,
The BigPirate Team
Sonya helped me with my problems
Sonya helped me with my problems, definitely a good website. :)
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Hector,
Thank you for your kind words! We are so thrilled to hear that our team was able to assist you with your concerns and that you’re having a great time on our website. It’s wonderful to know that our team is making a positive impact on your experience.
We truly appreciate your support and are happy to have you as part of our community.
Happy gaming!
Best regards,
The BigPirate Team
Pure scam they won't pay winners
Pure scam they won't pay winners. Large round of chargebacks going so if you are within 60 days of purchase and used a credit card and they also stole your money file ASAP. The more people that stand up against these scammers the better chance we have of getting our funds back and preventing others from being able to purchase and get scammed too.
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Sam,
Thank you for sharing your feedback with us. We are truly sorry to hear that you feel this way about your time on our site.
To help us look into your situation more closely, we encourage you to reach out to our support team via live chat so we can provide you with direct assistance.
Best regards,
The Big Pirate Team
Failed Redemptions
I have been trying to make the same redemption for over a month. It fails every time. Big Pirate will not tell me why.
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Tad,
Thank you for reaching out and sharing your feedback.
We are sorry to hear that your experience hasn’t been as smooth as we’d like it to be recently. We always strive to provide a positive and seamless environment for all our players, and we regret any frustration this has caused you. To help us look into this and provide the assistance you need, please connect with our team through the live chat so we can review your account details together.
Best regards,
The Big Pirate Team
Awesome site
Awesome site, starts you off with $2 plus easy site to work around.. Great costumer service experience i had with Sonya, just redeem media from the welcome bonus
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Client,
Thank you for your kind words! We are so thrilled to hear that you found the site easy to navigate and that you enjoyed starting your journey with our welcome offer. It is especially wonderful to know that our team provided you with such a great customer service experience!
We truly appreciate your support and are happy to know you’re enjoying your experience with us.
Happy gaming!
Best regards,
The BigPirate Team
Sonya in the customer service chat was…
Sonya in the customer service chat was very helpful and got my problem resolved super fast! Im very impressed with the site and customer service help.
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Edward,
Thank you for your kind words! We are so thrilled to hear that our team was able to provide such helpful and speedy support to resolve your concerns. We take great pride in our customer service, so it is wonderful to know that you are impressed with both the site and the help you received.
We truly appreciate your support and are happy to have you as part of our community.
Happy gaming!
Best regards,
The BigPirate Team
Customer service is awful and thieves.
Customer service is awful. There was a technical issue in which $20 worth of diamonds disappeared from my account and the issue was never resolved. They even blocked me from being able to use the live chat box. WARNING! They will steal
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Jeff,
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that you feel this way. It is always our goal to provide a reliable and enjoyable environment for everyone. Regarding your concerns about unfairness, we would like to gently remind our players that the nature of gaming is based on chance. We would love the opportunity to look into any technical difficulties you've encountered, so please try reaching out to our support team via the live chat again so we can assist you further.
We appreciate your patience and hope to turn your experience around.
Best regards,
The BigPirate Team
Willing to update this review if…
Willing to update this review if anything changes... I am trying to cash out a measly $50 redemption and they took around a day to verify my identity. Now when I go back in to try to process the transaction, and choose "push to card" they are asking for my FULL Social Security Number??? I have cashed out on multiple sites and not one has (A. Ever taken a day to confirm my identity or (B. Asked me to provide my full social security number. Is this something anyone else has run into?
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Customer,
Thank you for reaching out and sharing your feedback with us.
We are sorry to hear that you’ve encountered some difficulties during your time on our site. We always strive to provide a positive environment for our players, and it is never our intention for you to feel inconvenienced. To ensure your concerns are addressed as quickly as possible, we kindly suggest that you contact our support team via live chat. They are available to provide you with direct assistance and look into the specifics of your account.
We hope to see things turn around for you soon.
Best regards,
The BigPirate Team
Sonya was very helpful in getting all…
Sonya was very helpful in getting all of my issues fixed for me!
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Lexi,
Thank you for your kind words! We are so thrilled to hear that our team was able to provide such helpful support and get everything fixed for you so efficiently. We’ll be sure to pass your praise along to her, as our team loves knowing they’ve made a positive impact on our players' experience.
We truly appreciate your support and are happy to know you’re enjoying your time with us.
Happy gaming!
Best regards,
The BigPirate Team
Scam. Do not put money into this site.
Joined this site in December. As soon as I tried to redeem they locked my account and demanded my bank statements from November. I explained to them I wasn't on their site then, but they kept demanding them anyway. I finally just sent them and they rejected them for being the wrong date. So then I sent the correct one and they rejected it and starting demanding the one from November again. Support will not answer any questions or be reasoned with. They just make demands over and over and when you comply they make different demands. Total scam.
24. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Perrin,
We are sorry to hear that your recent experience has been a source of frustration. We strive to provide a professional and reliable platform for all our users, and we appreciate your patience while we navigate our necessary internal procedures. To ensure your specific concerns are addressed with the attention they deserve, please contact our dedicated team at support@bigpirate.com. We value your feedback and welcome the opportunity to assist you further.
Happy gaming!
Best regards,
The BigPirate Team
Anabelle and Jenri Both did an excellent job
Anabelle and Jenri at BigPirate both did an outstanding job with my query. Fast and efficient.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Client,
Thank you for your kind words! We are so thrilled to hear that our team provided such outstanding service and addressed your query so efficiently. Our team takes great pride in being fast and helpful, and we will be sure to share your praise!
We truly appreciate your support and are happy to know you’re enjoying your experience with us.
Happy gaming!
Best regards,
The BigPirate Team
I was really ready to close my account…
I was really ready to close my account until I chatted with Joan she was so caring and understanding Joan you rock keep up the great work. And thank you so much.
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Angela,
Thank you for your kind words! We are so thrilled to hear that you were provided with such caring and understanding support when you needed it most.
We truly appreciate your support and are so happy that you’ve decided to stay with us. It’s a pleasure having you in our community!
Happy gaming!
Best regards,
The BigPirate Team
Annabelle
Annabelle, did an excellent job on figuring out the situation I was dealing with. She was very courteous and polite. She did an amazing job.
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bigpirate
Dear Gary,
Thank you for your kind words! We are so thrilled to hear that our team did such an excellent job resolving your situation.
We truly appreciate your support and are happy to know you’re enjoying your time with us.
Happy gaming!
Best regards,
The BigPirate Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.