Speedy response to enquiries by Chelsea who took the time to call when I sent a follow up query which provided me with the reassurance I needed. Chelsea was friendly and clear, and confirmed info by... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The Web site had very good filters which enabled me to focus only on the properties that filled my criteria. The booking process was easy.
Selskapet har svart
A really high quality conversion in an idyllic peaceful location is a good start. Add to that the warmth of the welcome from the friendliest hosts, along with fresh flowers a sponge cake and milk in t... Vis mer
Selskapet har svart
We had our previous holiday cottage cancelled due to unforeseen circumstances. Managing to find another one through Sykes Cottages, very quickly, booking on line was very easy. I had an email conf... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Big houses, large holiday homes and group accommodation. Big cottages, little prices. Big Cottages is part of the Snaptrip family which also includes Last Minute Cottages, Dog Friendly Cottages and Snaptrip.
Kontaktopplysninger
Office LG.03, Cargo Works,1-2 Hatfields, SE1 9PG, London, Storbritannia
- 0203 637 0812
- support@big-cottages.com
- big-cottages.com
4,3
Enestående
593 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Could be a little clearer
Having emails from different company names is a little confusing, and being asked for name, address etc. twice was annoying too.
Otherwise, quite straightforward.
2. november 2023
Very easy to book lots if helpful info…
Very easy to book lots if helpful info on the holiday
30. september 2023
Quick and easy to book a house.
23. september 2023
Trouble free booking
10. september 2023
I liked that the cottage was available…
I liked that the cottage was available on Big Cottages, part of Snap Trip. But, I didn't like that the price kept changing! It kept going up in price, every time I looked.
2. august 2023
Easy booking experience
Easy booking experience, thank you!
Haven’t yet been on the mini break yet, hope it’s all perfect
30. juli 2023
Straight forward process
A really easy straight forward process. Will update on our stay. Thanks 😊
19. april 2023
I tried to book through sykes but for…
I tried to book through sykes but for some reason I was being blocked so thank you very much for booking for me
Kind Regards Ray
20. mars 2023
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Failing website booking system
The payment I made did not go through; after the confirmation email I had another email saying there had been a problem; after I phoned up and listened to a lot of music, I was told either to re-book (which I tried and couldn't do, the system wouldn’t do that) or to amend the payment details – but the system wouldn’t do that either. We were given 24 hours to sort it, which involved several phone calls, and a lot of music. The p[problem I was told was that my name varied – only slightly – from the name on the card I used to book. The whole system was poor, and having thought we would simply book as the website said we had 36 hours of trying different things, with a lot of stress and wasted time. In the end my last phone call was to pay over the phone. It has been a wearying and frustrating process.
17. mars 2023
Svar fra Big Cottages
Hello Stephen,
Thank you for taking your time to leave us a review. I am very sorry to hear that you have had a negative experience booking with us.
As a marketplace we work alongside various property managers and we would be unable to process any payments, which is why we would have advised to re-attempt the booking online.
Sometimes a booking may decline if the lead booker's name does not match the cardholders details. I understand your frustration and wholeheartedly apologise for the lengthy process.
I am glad to hear that you were able to eventually make a booking and I do hope you are able to enjoy your holiday.
If you would like to raise any further issues, then please reach out to us on resolutions@snaptrip.com, and myself or a member of our team will respond as soon as possible.
Best Wishes,
Katie
We were looking for a value for money…
We were looking for a value for money large cottage and found just the thing on Big Cottages.
16. februar 2023
Svar fra Big Cottages
Hello Neil,
Thanks for the 5 stars! I'm so thrilled to hear that you managed to find exactly what you were looking for.
We hope you have a great trip.
Katie,
No one answered the phone.
10. februar 2023
Svar fra Big Cottages
Hi Christine,
I'm sorry to hear that you were unable to get through to our Customer Support team.
I've checked our phones and I'm unable to see any calls attempted calls from the registered phone number on your booking.
I've sent you a direct email now to see how we can help, please keep an eye out for this.
Best wishes,
Sophie
Very quick to book
3. februar 2023
Svar fra Big Cottages
Hello Andrea,
Thanks for taking your time to leave us a review!
I'm glad you were able to book swiftly and hope you have an amazing holiday.
Katie,
Love big cottages!
Brilliant website easy to navigate and really great value accommodation
26. januar 2023
Svar fra Big Cottages
Hello David,
Thank you for the lovely review and we're happy to hear you had a straight-forward booking process.
We hope you have a great holiday!
Kind regards,
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.