Speedy response to enquiries by Chelsea who took the time to call when I sent a follow up query which provided me with the reassurance I needed. Chelsea was friendly and clear, and confirmed info by... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The Web site had very good filters which enabled me to focus only on the properties that filled my criteria. The booking process was easy.
Selskapet har svart
A really high quality conversion in an idyllic peaceful location is a good start. Add to that the warmth of the welcome from the friendliest hosts, along with fresh flowers a sponge cake and milk in t... Vis mer
Selskapet har svart
We had our previous holiday cottage cancelled due to unforeseen circumstances. Managing to find another one through Sykes Cottages, very quickly, booking on line was very easy. I had an email conf... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Big houses, large holiday homes and group accommodation. Big cottages, little prices. Big Cottages is part of the Snaptrip family which also includes Last Minute Cottages, Dog Friendly Cottages and Snaptrip.
Kontaktopplysninger
Office LG.03, Cargo Works,1-2 Hatfields, SE1 9PG, London, Storbritannia
- 0203 637 0812
- support@big-cottages.com
- big-cottages.com
4,3
Enestående
593 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Good display of cottages
4. mars 2025
Simple booking process
3. mars 2025
All very clear and easy to book
17. februar 2025
Easy to find what we needed
It was easy to find a list of cottages that were suitable with the cost for the location, date and length of stay clearly listed before even looking into the details of the properties.
This ensured that we could be selective without wasting too much time.
The details listed within the property page are very good with much information regarding the area and amenities.
Being a large group we needed to ensure that it met all of our needs, and the description certainly helped.
This is the second time that I have used this in the last 12 months for a family get together and will continue to use it.
16. februar 2025
The site is easy to use and it allows…
The site is easy to use and it allows you to add all your favorites which you can't always do
28. januar 2025
Quick and simple
Quick and simple, will review cottage after stay, but it looks amazing, so private and secluded just what I need
27. januar 2025
Great Site
Nice site easy to
Navigate good descriptions of accommodation and great photos
23. januar 2025
the Macleod family
the cottage looks brilliant we carnt wait to get together all my family 👍
21. januar 2025
Good selection of properties for large…
Good selection of properties for large families and good range of prices.
9. januar 2025
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Very high deposit
While the booking process itself was straightforward and an agent was available on the phone, the deposit required was far too high at 30% of the total holiday cost. To quote the Competition and Markets Authority: ‘Terms and conditions that don’t follow this approach – for example, where the business keeps a large upfront deposit which bears no relation to its losses – are likely to be unfair. As a general rule, deposits should only be a small percentage of the total cost.’
Beware of Big Cottages - they try to enforce unfair terms and conditions.
27. desember 2024
Svar fra Big Cottages
Hello David,
Thank you for sharing your feedback.
Firstly I'm sorry to hear that you felt the deposit was too high on the booking you made.
However please be aware that the deposits you view on our Big Cottages website is managed via a property manager and we have no control over these prices.
Furthermore we do not hold any funds as your payment and contract lies directly with your appointed manager.
Deposits can fluctuate on our website, although I can ensure you that we do have properties that offer lower deposits. I have sent you an email explaining this in-depth and would appreciate If you could respond.
If in the meantime you have any further questions, then please do not hesitate to contact our team on 0203 637 0812.
Warm regards,
Katie
Website easy to use and fast
Website easy to use. a straightforward booking experience
20. november 2024
No mention of a security deposit on the…
No mention of a security deposit on the website page for the property but conformation email says I have agreed £600 credit card security.
6. oktober 2024
Svar fra Big Cottages
Hello Sophie,
I'm sorry to hear that you have had a negative experience.
Many properties will charge a damage deposit, although as this is charged by the owners directly, instead of the property agents, we don't have access to this information.
Apologies for any inconvenience or confusion caused. Please do reach out to us if you have any further questions at all. Our email is: support@big-cottages.com
Best wishes,
Sophie
Easy to use gives loads of information…
Easy to use gives loads of information about the property
26. september 2024
Easy to view information and to make…
Easy to view information and to make the booking.
22. september 2024
Reservation date issue
Unable to tell it was booked on 8th Nov, had to play with dates to determine if available longer.
20. september 2024
payment
For some reason I could not enter my bank details on my laptop, only my ancient mini mac.
6. september 2024
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.