I have been really happy to work with Mrs. Neveen, the supervisor of Al Ghazal tower. Mrs. Neveen is incredibly helpful and is always there when we are in need of her assistance and is efficient... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
It was a wonderful experience working with Sagar Bardai at Betterhomes. He has been extremely helpful through out the process and answer all my questions and requests diligently. That really is the ex... Vis mer
Selskapet har svart
Very poor property management specially your employee vijay. I wonder why such reputable company hires people like her. Very bad customer service skill, shouting at client over the phone which i take... Vis mer
Selskapet har svart
Francesco was extremely professional and guided me through every step of the transfer. Lewis was also amazing — he solved several annoying issues along the way. The entire process was handled flawles... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Betterhomes is the home of real estate in the UAE with the highest number of residential and commercial listings in the market. Our agents live, breathe and work in their communities – that’s why they’re more than agents; they’re locals. They know the best beaches for an early morning run, where to get the best coffee, and they’ll show you the best places for you to live.
Kontaktopplysninger
Vision Tower, Business Bay, 29726, Dubai, USA
- 600 52 2233
- customercare@bhomes.com
- bhomes.com
4,4
Enestående
3k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very good experience and Very…
Very good experience and Very professional
22. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Hi Ashor,
Thank you so much for your kind words! We're thrilled to hear that you had a very good experience and found our team to be professional.
At Betterhomes, we strive to provide the highest level of service, and your feedback means a lot to us. We look forward to assisting you again in the future!
Warm regards,
Your Betterhomes Team
I had a very negative experience…
I had a very negative experience working with Parisa Aghdam Mahaseni from Better Home LLC. She was recommended to me by someone in our community, but from the start, her conduct was unprofessional and unethical. She claimed a buyer who was not her client, pressured me into a deal I was uncomfortable with, and later entered my home without permission to take photos—despite clear instructions not to.
Even after I ended our business relationship, she continued contacting both me and my new agent, making false accusations and accessing my property records without any legal involvement. She repeatedly lied, manipulated the truth, and played the victim whenever confronted.
Despite giving her multiple chances, her behavior only escalated. I do not recommend working with her and suggest real estate agencies and clients exercise caution. Professionalism and trust are essential in real estate, and unfortunately, Parisa demonstrated neither.
17. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Dear Ziba,
Thank you for taking the time to share your experience. We are truly sorry to hear that your interactions with our agent, Parisa Aghdam Mahaseni, left you feeling this way. At Betterhomes, we hold our team to high standards of professionalism, ethics, and respect for our clients’ boundaries.
Please know that we take all feedback seriously and are committed to maintaining the trust and integrity our clients expect from us. We are actively looking into this matter internally. While we cannot discuss individual cases publicly due to privacy considerations, we would welcome the opportunity to speak with you directly to better understand the situation and address your concerns thoroughly.
Warm regards,
Betterhomes Team
Ahmed Shalaby: Expert Sharjah Broker
Ahmed Shalaby is a true expert of Sharjah real estate.
In a market where majority of brokers are based in Dubai and not aware of the nuances of the Sharjah market, Ahmed is extremely knowledgeable.
Every step of the way Ahmed was able to provide detailed advice and guide the sales process from beginning to end - as well as use his network to expedite various approvals.
I would recommend Ahmed for anyone looking to sell a property in Sharjah
17. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Hi Jamie,
Thank you so much for your thoughtful review and kind words about Ahmed Shalaby. We're thrilled to hear that his deep knowledge of the Sharjah real estate market made a real difference in your experience. At Betterhomes, we take pride in working with professionals like Ahmed who go above and beyond to guide clients through every step of the process.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. Should you need any assistance in the future, we're always here to help.
Warm regrads,
Your Betterhomes Team
Professional and Reliable
Had my unit put for lease with BetterHomes, supervised by Amanda Hourieh: Very professional, reliable, fast, trust and honest.
Amanda very capable and leased unit in less that 48 hours, least intervention from my side.
Also, a hidden soldier Kian did amazing work, I did not see him nor met him, but got to know in this heat and humidity was handling veiwing, Myself will not tolerate the heat and humidity.
Thanks to Amanda and Kian, this first time I deal with BetterHomes, they have great agents
10. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Hi Pilot,
Thank you so much for your kind words and for sharing your experience with us! We're delighted to hear that Amanda Hourieh and Kian exceeded your expectations and made the leasing process smooth, efficient, and stress-free. Amanda’s professionalism and Kian’s dedication, even behind the scenes, truly reflect the values we aim to uphold at Betterhomes.
We’re especially proud to hear this was your first time working with us, and that it was such a positive experience. Your trust means a lot, and we look forward to assisting you again in the future.
Warm regards,
Your Betterhomes Team
Great service from Errol Ian Dsouza and…
Great service from Errol Ian Dsouza and Ciara Kelly from Betterhomes. I highly recommend.
31. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Hi Osward,
Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a great experience with Errol Ian Dsouza and Ciara Kelly.
At Betterhomes, we pride ourselves on delivering excellent service, and it's wonderful to know our team made a positive impact. We'll be sure to pass on your feedback to them.
If you ever need any assistance in the future, we're here to help!
Warm regards,
Your Betterhomes Team
i had a better experience with Mr…
i had a better experience with Mr .Shamseer, who helped me renew my tenancy contract. he was very helpful and always quick to respond to my questions. The whole process was smooth and stress-free
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Hi Fazilurahman,
Thank you for sharing your experience! We're delighted to hear that Mr. Shamsheer provided you with such helpful and responsive service during your tenancy contract renewal. Ensuring a smooth and stress-free process is always our goal, and it's great to know he delivered that for you.
We truly appreciate your feedback and look forward to assisting you again in the future!
Warm regards,
Your Betterhomes Team
Svar fra Betterhomes LLC
Hi Fiji,
Thank you so much for your kind words! We're thrilled to hear that Donald was professional and helpful during your experience. We'll be sure to pass along your compliments, he’ll be happy to know he made a positive impact.
Warm regards,
Your Betterhomes Team
I have always a fantastic experience at…
I have always a fantastic experience at Betterhomes.The experienced and professional staff Vijaya exceeds my expectations.She always is incredibly effective leaving me and my family peaceful and relaxed in Betterhomes apartment.
15. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Hi Ahamed,
Thank you so much for your wonderful feedback! We’re delighted to hear that Vijaya and our team have consistently exceeded your expectations and helped make your experience so peaceful and relaxed.
It’s always our goal to provide the best service possible for you and your family. Please don’t hesitate to reach out if you need anything in the future.
Best regards,
Your Betterhomes Team
I am pleased to provide positive review…
I am pleased to provide positive review of Vijaya.Over the past years she has consistently
demonstrated a high level of professionalism
and dedication. Vijaya approaches every task
with a positive attitude and a commitment to
excellence. Good luck her
2. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Hi Thottiyil ,
Thank you so much for your kind words and for taking the time to share your positive experience with Vijaya. We truly appreciate your recognition of her professionalism, dedication, and positive attitude. She will be very happy to hear your feedback.
Wishing you all the best, and we look forward to assisting you again in the future!
Best Regards,
Your Betterhomes Team
do not buy products from this company.
I bought a chair from their company but it broke after a year. When I contacted them for servicing, they didn't care. They didn't reply. Don't buy any product from this company twice because this company never provides servicing. If I had known earlier, I would never have bought a product from this company. You should never buy this product. Even I have messaged them repeatedly to fix it but they did not reply. Please do not buy any product from this company because this company does not provide any servicing service and this is my personal experience. Do not buy any product from this company.
18. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Hi Sourav,
Thank you for reaching out, and we’re sorry to hear about your experience.
However, it appears that your review may have been intended for a different company. This is Betterhomes Real Estate, while your feedback seems to be directed towards Better Homes and Gardens Furniture.
We would greatly appreciate it if you could kindly remove your review from our page and redirect it to the correct company so they can assist you appropriately.
Thank you for your understanding.
Warm regards,
Betterhomes Real Estate Team
We are associated with better homes for…
We are associated with better homes for my flat since 2024. Ms.Vijaya is very helpful & cooperative. I like the way she attends the problem and does the needful in no time. She looks to be strict but she is straight to the point no fake commitments. We are happy with the facilities and respect towards the tenants. Thank you.
16. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Hi Mani,
Thank you so much for your kind words and positive feedback.
We truly appreciate your association with Betterhomes since 2024, and we’re glad to hear that you’ve had a good experience with our services. Ms. Vijaya will be especially pleased to know that her prompt support and straightforward approach have made a positive impact.
Your satisfaction is important to us, and we’re committed to continuing to provide reliable service and maintaining a respectful environment for all our tenants.
Thanks once again for your support.
Warm regards,
Your Betterhomes Team
Best Agency
Best experience with the Agent Karalina and a member of the Counceling Team Shahbaz.
They were both realiable and always available to answer my questions during the entire time of the purchase of my apartment.
This is a serious agency, I definetly reccomend them.
Andrea🇮🇹
9. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Hi Andrea,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Karalina. They’re truly dedicated to supporting our clients every step of the way.
Your recommendation means a lot to us, we’re always here if you need anything in the future!
Best Regards,
Your Betterhomes Team
After being preapproved for a helco
After being preapproved for a helco, 820-850 credit score, 155k a year with zero debt besides my mortgage. Both cars paid off. no CC .. etc.. aksed for 160k and was Denied because they wanted me to make twice as much as i do!!?! WTF I could have paid for this easily but was denid.. horribly place will never go back
23. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Hi Mark,
We’re sorry to hear about your experience.
However, we’re unsure if your review was meant for us. This is Betterhomes, a real estate company based in Dubai, UAE.
Could you kindly double check and confirm whether your feedback was intended for Betterhomes UAE? If not, we recommend directing your concerns to the correct company.
Thank you for your understanding.
Best regards,
Betterhomes, UAE
Michelle was great from the agency
Michelle was great from the agency, was good to get a proper agent and someone who speaks English for a change. She was professional, calm and knowledgeable. Unfortunately due to personal reasons, my sale couldn't proceed. I would highly recommend her and the agency
23. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Hi Niko,
Thank you for taking the time to leave such a positive review for Michelle. We're glad to hear that she was professional and knowledgeable in assisting you, even though the transaction didn’t move forward.
We truly appreciate your kind words and look forward to the opportunity to work with you again in the future.
Best regards,
Your Betterhomes Team
Agent Samanta was really helpful in…
Agent Samanta was really helpful in helping us find our apartment. We had many requests and she found an apartment that met our need. She was also very competent during the preparation of the documents.
2. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Hi Antonella,
Wow! Thank you for sharing your positive experience with our agent, Samantha! We're thrilled to hear that she was so competent in helping you find the right property.
At Betterhomes, we’re passionate about delivering exceptional customer service, and your kind words truly reinforce our commitment to providing the best possible experience for valued clients like you.
Best Regards,
Your Betterhomes Team
BetterHomes, quickly in Billing, quickly in responding on Trust Pilot | still ignoring when people ask their right given money back as agreed
So for those who follow this conversation.
Better Homes didn't respond on our many requests to refund our €13.000 as agreed in a contract.
After our Trustpilot Review they responded immediately, surprisingly enough.
Anyway, as they requested we've send them everything right away to the e-mail adres given by them here in reply. One would expect the same quickly respond as here on Trustpilot. Unfortunately not, they didn't even send a receive confirmation to gain time to research the complaint.
This was our complaint:
Reservierungskosten 13.000 werden nicht…
Wann erhalten wir unsere Reservierungsgebühr an BetterHomes zurückerstattet?
Um ein Haus zu reservieren, haben wir in gutem Glauben 13.000 überwiesen und eine schriftliche Vereinbarung getroffen. Wenn der Kauf nicht zustande kommt, wird er innerhalb von 21 Tagen zurückerstattet, es ist alles schwarz auf weiß vereinbart. Trotz vieler Anfragen per Mail, Mail, Telefon und what's app ist dies immer noch nicht geschehen und wir haben unsere Ersparnisse, für die wir hart gearbeitet haben, immer noch nicht zurückerhalten. Von unserem Anwalt wissen wir nun, dass diese Methode sogar verboten ist. Da wir nicht in Deutschland aufgewachsen sind, wussten wir das nicht und waren in gutem Glauben an einen sympathischen Immobilienmakler von Betterhomes.
We are still waiting.
Be very careful with Better Homes, and never pay them anything upfront. It is forbidden! They've misled us in this and now we are still waiting for our savings money to be returned by them.
-----------------------------------------------------------
Added response on the reaction of BetterHomes.
The respone below is nonsense. Betterhomes has recieved mail, we have confirmation, multiple times. They also received a registered letter from us. This company just tries to avoid paying back and make excuses and make it look like they cannot help it. It is even worse than we thought. The way they work by even charging money for a reservation without passing the notary is forbidden in Germany, it is shame that we have to work so hard to get only escaping answers. It is worse than we thought. There are companies that make mistakes, this company clearly knows what it is doing en tries to keep the money that is not legally theirs.
8. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Dear Lock,
We’ve tried searching for your email, but for some reason, we’re unable to locate it in our inbox.
Could you please confirm the email address you used, or kindly forward the message directly to me at ruby.faelden@bhomes.com?
We're here to assist you with your concern, and we kindly ask if you could forward the email again on the above-mentioned email address. This will help us locate it and work on resolving the issue as quickly as possible.
We understand how important timely communication is, and we’ll make sure to confirm receipt and keep you updated.
Thank you for your patience, and again, we regret any inconvenience this has caused.
Best Regards,
Your Betterhomes Team
Hala hassan is a 5 star agent
We reached out to better homes for renting an apartment at Kempinski Boulevard and Hala Hassan responded promptly and arranged viewing the next day
She was very attentive to our needs. Listened carefully about all our needs and got everything negotiated with the landlord, could not have expected anything more
Very satisfactory experience with Hala and have no hesitation in recommending her name
Vijay Mundhra
7. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Hi Vijay,
Thank you for your wonderful review and for taking the time to share your feedback. We're thrilled to hear that you had a great experience working with Hala Hassan.
We truly appreciate your kind words and look forward to working with you again in the future.
Best regards,
Your Betterhomes Team
Wann erhalten wir unsere…
Wann erhalten wir unsere Reservierungsgebühr an BetterHomes zurückerstattet?
Um ein Haus zu reservieren, haben wir in gutem Glauben 13.000 überwiesen und eine schriftliche Vereinbarung getroffen. Wenn der Kauf nicht zustande kommt, wird er innerhalb von 21 Tagen zurückerstattet, es ist alles schwarz auf weiß vereinbart. Trotz vieler Anfragen per Mail, Mail, Telefon und what's app ist dies immer noch nicht geschehen und wir haben unsere Ersparnisse, für die wir hart gearbeitet haben, immer noch nicht zurückerhalten. Von unserem Anwalt wissen wir nun, dass diese Methode sogar verboten ist. Da wir nicht in Deutschland aufgewachsen sind, wussten wir das nicht und waren in gutem Glauben an einen sympathischen Immobilienmakler von Betterhomes.
15. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Dear Karin,
Thank you for bringing this to our attention and we sincerely apologise for the frustration and inconvenience you've encountered.
We understand how important this matter is and regret that your refund has not yet been processed. Please rest assured that we take your concerns very seriously. We would like to look into this case immediately and ensure it is resolved as quickly as possible.
Could you kindly provide your full name, contact details and details of the transaction directly to us at customercare@bhomes.com? Or you may log your complaint here https://www.bhomes.com/en/complaint. This will help us escalate the matter to the appropriate department and provide you with a proper update.
We value your trust and are committed to addressing this promptly and professionally.
Regards,
Your Betterhomes Team
I worked with them
I worked with them, I wanted to sell my property in Dubai and they are the worse!!!! The agents know nothing about selling and they don't even tell you what is going on and when I asked them to cancel the exclusive contract, they wouldn't solve it for more than 2 months.... Don't sign with them no contract!!! They will waste your time, save yourself and never sign exclusive with no agency! Better Damac, for leasing and wait til you get your right price with a right agency for selling!
1. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Hi,
Thank you for taking the time to share your experience. We are truly sorry to hear that your expectations were not met and that you felt unsupported during the process. This is not the level of service we aim to provide and we take your concerns seriously.
We understand the frustration around communication and delays. Please know that we are actively reviewing our internal processes to ensure better transparency and responsiveness in the future.
If you're open to it, we would appreciate the opportunity to discuss this matter further and try to make things right. You can leave your contact details directly to us at customercare@bhomes.com.
Regards,
Your Betterhomes Team
I am writing to formally raise a…
I am writing to formally raise a concern about a recent experience I had with one of your sales agents, Pasquin Makazeh Ngochia. The interaction, which took place as extremely disappointing and left me feeling frustrated and disrespected.
From the outset, Pasquin was unprofessional and displayed poor manners throughout our conversation. Rather than assisting me in a helpful and courteous manner, his tone was dismissive, and he seemed uninterested I was spoken to in a way that felt rude and uncalled for, which only escalated my frustration.
I expected a higher standard of professionalism and customer care, especially from someone representing your company. Unfortunately, that was not the case. No customer should be made to feel disregarded or talked down to when seeking assistance or making an inquiry.I hope you will take this matter seriously and look into it further. I believe it’s important for feedback like this to be addressed to ensure future interactions with your customers reflect the values and service standards your company stands for.Thank you for your attention to this matter. I look forward to hearing back from you with a response.
14. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Betterhomes LLC
Hi Sam,
Thank you for reaching out and bringing this matter to our attention.
We want to sincerely apologize for the experience you had during your recent interaction with our sales agent, Pasquin Makazeh Ngochia. What you described does not align with the standards of professionalism and customer service that we hold ourselves to, and we truly sorry for any frustration or disrespect you felt as a result.
Please rest assured that we are taking your feedback seriously. We are currently reviewing the situation internally and will be addressing this with Pasquin's Manager directly. Our goal is to ensure that all clients are treated with respect, and attentiveness at all times.
Best Regards,
Your Betterhomes Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.