Customer service is exemplary. Product (Kona base) is ingenious and makes light work of moving a heavy base around. Great product. Recommended to a friend who wants to buy but unfortunately no long... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent service. I spoke to Omar who is based in France, but spoke good English. He gave me good advice when I explained what we required. I received my order well within in a week and the parasol... Vis mer
Ordered the 3x3 cantilever parasol + wheel base. It’s a lovely piece of kit for sure and the grecale wheel base is perfect for easily moving the system around the patio. But ours arrived with stains o... Vis mer
After a mix up on the order, we got the right part and the incorrect parts sent back, we now have everything and in this heat at the moment it works very well.
Informasjon om virksomheten
Om Belveo
Skrevet av virksomheten
Belveo is a brand of innovative outdoor furniture, designed to last
Discover
Our adventure started with an interest in the major problem of parasols: the wind.. Every year in windy areas, 40% of the parasols sold break and most of them are then destroyed. That's why we developed a patented system which allows parasols to reduce their wind resistance considerably. Our innovation drastically reduces the risk of breakage and extends its life. Making products that last is a real challenge. To meet this challenge, we see only one possibility: to make the lifespan of the products our main priority.
Belveo products
💁🏻♂️ A team that loves to help!
Skrevet av virksomheten
- We are aware that you may encounter problems when using our products.
- We are passionate about the customer and are available to answer any questions and find solutions if you have any problems. Plus, all of our products are built to last and designed to be repairable!
🚚 Fast delivery guaranteed!
We deliver all our products within 5 working days on all the metropolitan France.
You receive your product within 5 working days, following your order and you benefit for all our products of a 2 to 5 years warranty.
Kontaktopplysninger
114 St Martin’s Lane - Covent Garden, WC2N 4BE, London, Storbritannia
- +44 330 175 9620
- contact@belveo.com
- belveo.co.uk
3,8
Bra
301 anmeldelser
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Svar fra Belveo
Hello Nicholas,
We are very happy to hear that you remarked the quality and efficiency of our service.
Please feel free to reach out should you require any assistance or advice in future.
Kind regards,
Clara
UK Customer Care Officer
Easy to place order
Easy to place order, quick delivery.
Product quality great, specially bought parasol to allow use in windy conditions, and it really works well.
2. juni 2024
Svar fra Belveo
Hello Kevin,
We appreciate your words of praise - thank you! Enjoy your summer, and please do not hesitate to reach out if we may assist you in any way 🌞
Best wishes,
Clara
Product would be delivered on the…
Product would be delivered on the Thursday but it came on the Monday but I had email off of the company explaining and they were very helpful and it came to me on the Monday in the time they quoted
21. juni 2024
Svar fra Belveo
Hello Mr and Mrs Wildin,
Thanks so much for your feedback! We hope you enjoy a wonderful summer under the sun !! 😊
Warm regards,
Clara
UK Customer Care Officer
The product is excellent and so are the…
The product is excellent and so are the staff but they are let down by their distribution company and they should look at alternatives
7. juni 2024
Svar fra Belveo
Hello Graham,
We are so happy to hear that the products suit you, and we value your feedback about how we can improve in the years to come.
Have a wonderful summer under the sun!😊
Best wishes,
Clara
UK Customer Care Officer
Great product at a good price
Great product at a good price. Looks amazing and can be adjusted to suit.
29. mai 2024
Game changer
We have had many parasols but this is a game changer. Service was wonderful, so efficient.
17. juni 2024
Svar fra Belveo
Hello,
Thank you for your feedback 😊. We hope that you can make the most of your parasol this summer, and for many to come!
Best wishes,
Clara
High quality product
High quality product. Delivered on time, easy to assemble and operate, and it looks great too. Very pleased with it.
17. juni 2024
Svar fra Belveo
Hello and thank you for your feedback ! We really appreciate it and are pleased to know that the product is meeting your expectations !
We wish you a really pleasant and sunny day !
Belveo.
My parasol was delivered very promptly
My parasol was delivered very promptly, and it’s great! The windproof design is very clever.
Would highly recommend!
27. mai 2024
Good Parasol
I purchased this parasol as I wanted a large area of share and/or protection from light rain. Its working well and is able to handle quite windy conditions without getting blown over. I would recommend this. There was a minor issue with one of the water filled weights, but they replaced it immediately without quibble.
14. juni 2024
Svar fra Belveo
Hello Alvin,
Thank you for taking the time to share your experience!
We are happy that we were able to resolve your issue quickly, and we wish you a fantastic summer!
Best wishes,
Clara
UK Customer Care Officer
Fantastic unbrella
Fantastic unbrella.
Really well made and easy to move about too
Looks great and I am very happy with it.
5 stars
23. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Belveo
Hello Vanessa,
Thank you for your kind words and we wish you a wonderful summer! 🌴
Clara
Fantastic parasol
We have a large, exposed rooftop terrace and were looking for a big parasol that could withstand wind exposure. While we found many alternatives that were suspiciously cheap, we opted for Belveo in the hope of it being a higher quality product. And we were definitely not disappointed. It's a beautiful product, clever engineering and great quality. We also opted for the movable base with water thanks - it makes it very easy to move parasol around, which is amazing for such a big parasol. We are very happy with our purchase, as they say you get what you pay for...
23. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Belveo
Hello,
Thank you for your thoughtful review!
We’re so glad to hear that the parasol is performing well and that you’re happy with its quality and engineering. Our parasols' durability, wind resistance and easy functionality is what really sets us apart from the rest.
If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Enjoy your rooftop terrace!
Clara
UK Customer Care Officer
Good quality products
We ordered on recommendations from the Belveo team but it was the wrong product sadly as the product was very nice. The refund process was slow and not that easy but we got there in the end.
4. juni 2024
Svar fra Belveo
Hello Alex,
I hope this email finds you well.
I am reaching out to let you know that we are doing our best to communicate with Parcel Force and ask them to reach out to you.
I will be in touch once I have further information, and we sincerely apologise for the delay.
Thanks,
Clara
UK Customer Care Officer
Great customer care
Great customer care
Sorted out my issues and resolved my situation completely l. Great parasol that is way in advance of many other’s out here, we live in a very windy part of the UK and this parasol has handled everything Mother Nature has thrown at it.
21. mai 2024
Svar fra Belveo
Hello Darren,
Thank you for your praise filled words; they mean a lot to us as we continue to grow on the UK market!
It was a pleasure to assist you, and we trust that plenty of warm weather will come your way this summer 😊
Warm regards,
Clara
UK Customer Care Officer
Great service
Great service - quick and helpful response from the team, and a great quality product. Highly recommended
9. juni 2024
Svar fra Belveo
Hello and thank you for your feedback ! We really appreciate it, it means a lot for us as a small company.
Hope the product will fit your expectations,
We wish you a beautiful and sunny day,
Sincerely,
Anna.
Great product
Delivered promptly. Instructions could be better for putting bases together. We had 2 bases and only had instructions for 1 ! Parasol easy to put up and good coverage. Looks good to . We had wheel base easy to move around. Great product just need some sun !
19. mai 2024
Svar fra Belveo
Hello Janet,
Thanks so much for your positive feedback, it is wonderful to hear!
We are in the process of developing our assembly instructions with the goal of smoothening the process for our clients, so it is helpful that you have noted this.
Please do not hesitate to reach out should you require anything in future.
Best wishes,
Clara
UK Customer Care Officer
Fabulous parasol
We are very pleased with our parasol which looks fantastic and is great quality. Being able to keep it up on a windier day is also a huge bonus. The delivery was quick & customer services have been extremely helpful and friendly.
5. juni 2024
Svar fra Belveo
Hello and thank you for your support ! We really appreciate your feedback and we are happy that everything went well.
Thank you for your trust and have a nice sunny day !
Belveo.
Great customer service and constant…
Great customer service and constant contact from their team
5. juni 2024
Svar fra Belveo
Hello and thank you for your support ! We really enjoy your feedback and appreciate it !
Have a nice day,
Belveo.
Was cautious..
Was cautious... but no need... brilliant service.. arrived promptly... and a quality product... 5 stars....
30. mai 2024
Svar fra Belveo
Hello Patsy,
Great to hear that your experience has been so positive! Please do not hesitate to reach out to us in future for any assistance :)
Have a wonderful week!
Clara
UK Customer Care Officer
Good design
Good design, durable materials. Helpful deployment options to get best shade spread.
9. mai 2024
Svar fra Belveo
Hello Francis,
Thank you for your feedback, we hope you can spend plenty of time outside this summer!
Clara
UK Customer Care Officer
Great cantilever parasol
Looked all over for a strong parasol - not a cheap one that we were pretty sure wouldn't last.
Belveo from France came into the picture. Went through all the videos, reviews etc and decided to buy a very large 3m *4m cantilever; complete with moveable base and cover.
The cost wasn't cheap and I was hoping to get a strong and substantial unit when it arrived.
All products delivered on time, well packed and apart from a little guesswork easy to assemble. (The assembly paperwork can be made clearer as most assembly instructions can, but good enough.)
The parasol, (cover, arms and mast) all preassembled and was very heavy. Deffo better to have two people slide the pre-assembled canopy and 'mast' onto the fixing that you attach to the base.
Once all fitted...very easy to use! We've already seen the very good wind/gust resistance as per the videos. The aluminium mast reminds me of a yacht mast in it's construction and seems to be extremely strong under the pressure and strains. Even creaks a little under the stresses just like a yacht mast!
The base...having loaded it with sand (get a few bags!) and topped up with water to get the best ground weight... was very easy to wind up and down and move around to try and find the best 'home' spot'
Longevity? Well it looks as if it'll be with us for many years.
Well engineered, really easy to operate and we love it! Seems well worth the cost ATM!
Well done Belveo!
8. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Belveo
Hello John,
Thank you for writing a very comprehensive review!! It sounds like you have done an excellent job setting up your parasol, and we are confident that you will enjoy your parasol for many years to come 😊
We understand that our paper instructions lack clarity, we are currently working hard to create more assembly videos to smoothen the process for our clients.
We hope that you will enjoy a wonderful summer, and please do not hesitate to reach out to us in future.
Best wishes,
Clara
UK Customer Care Officer
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