M&S Credit Card Anmeldelser 

I use my card exclusively in M&S and enjoy the rewards

Easy to use, efficient and safe.

Really helpful

I must admit I was a little anxious when the payment side of the banking app changed recently but I need not have worried once set up it was a seamless experience.

I love Marks & Spencer & always use my Sparks card. I buy a lot of my clothes there as most of my high street shops have closed. However I would like to see more petite items and more fashionable classy clothes as we’re not all easy going comfortable people & like to be dressed elegantly. Per Una has gone off the boil & is nowhere near as good as it was 20 years ago when I just had to buy everything on show!

I have been with the company for many years and can only say there have been a few minor hiccups but they have always been resolved politely and swiftly. So, one contented customer. Thank you.

I have had an M&S credit card for 20 years. However, you now can’t get through to anyone on the telephone. You must use their chatbots. I’ve had a couple of incidents of fraud and ido not feel my concerns are being taken. I have accepted the offer of someone to ring back but it doesn’t happen. I’m going to ditch this card. I want a telephone helpline

I had a really disappointing experience with the M&S 5 in 1 Bio Laundry Capsules

After using these capsules, several of my clothes were damaged. I contacted customer service expecting them to take my complaint seriously and help me find a solution.

Instead, they told me their supplier had tested “the same batch” and found no issues. Honestly, I don’t believe the same batch was ever properly tested, because my experience says otherwise.

What upset me the most is that they left me with no solution at all. They didn’t even offer me a refund, let alone compensate me for the clothes that were damaged. I was simply told there was nothing wrong with the product and that was the end of it.

I am extremely disappointed with how M&S handled my complaint. Good customer service is about helping customers when something goes wrong, not dismissing them and leaving them to deal with the loss alone.

I feel let down and very upset. I won’t be buying these laundry capsules again, and based on my experience, I can’t recommend them.

A deeply frustrating experience from day one.

I was approved for an M&S Credit Card and immediately sent a digital credit agreement to sign. Every single time I reached the signature stage, the system crashed with an “Oops, something went wrong” message. After four separate phone calls, I was finally sent an Adobe version of the agreement to sign online — thankfully, that worked. About a week later, the card arrived.

Unfortunately, the problems didn’t end there.

To activate the card, you must verify your ID through their app. Once again, I hit a wall: “Whoops, there is a problem — unable to verify at this time.” You can only register using a mobile phone, and the mobile process simply doesn’t work.

I will say the customer support team have been polite and genuinely tried to help, but they’ve been unable to resolve any of the issues or explain why they keep happening.

Overall, this has been one of the poorest onboarding experiences I’ve ever had with a financial product. A credit card shouldn’t be this hard to activate.

Terrible service. Customer for years. Never once failed to repay full balance every month.
After their system was hacked M&S told me I had to delete their App and reload it. I deleted the App but when I tried to load it again I was refused.. "service unavailable" . Their credit card is useless unless you can access the App.

I have paid off the card and will not use it again.
Using the app is tricky I would prefer to use my PC (small buttons on a phone and not easy to see the small screen).
I was sent paper statements which I didn't ask for which meant I missed a payment which cost me dearly. Had I know to switch on notifications I would have been reminded on my phone.
Trying to make a payment on the app was confusing and as I use different accounts to pay, rather long winded. With a Next card you can log on to your computer and make payment by Paypal witch is so much faster and easier. Too much trouble for me and I am reasonably tech savy.
You can't even settle your account instore, why?

The application and running went fine, but I am really concerned about a company which actively encourages borrowing for unnecessary spending (Why not take out a loan "for a dream getaway, a car upgrade or to bring your borrowing together.")

Having given a 2 star review 22 days ago, today I give a 1 star review. My previous post was problems re an additional card holder application starting on 10th June, and Kim from M+S apologised and asked me to call. This was done and apparently they had inputted a 20 year old address, so this caused obvious questions re the application, but hadn't bother contacting me, the account holder. All re done re the application for the additional card holder, via the phone that day.
As its been over 10 days (as advised), I had an online chat with Aerom, and I was told they have no record of me calling and spending 20 mins on the phone with them. I was told to call them again. I said I had called before but that had got me nowhere. They could not transfer me, they would not call me and I couldn't cancel my account whilst on chat. So that a lot that M+S CC can't do. In over 40 years of having a CC I have not had to deal with such an inept bank. Where has my and my additional cardholders data gone that was submitted on the phone?
I look forward to the M+S reply

So hard to access my account. Opened my credit card in April and have not yet been able to log in on desktop despite asking for help several times. Disgusted that I've had to download the app just to be able to use my account (I do not like apps and avoid them where I can). Three months in nobody as M&S has been able to tell me how I can log in on desktop.

Additionally unlike other credit cards I've had in the past I get no notifications (either via the app, email, text or post) as to when my statement/bill is ready to be paid, which is very disappointing and extremely poor communication.

Absolutely brilliant! Couldn’t have been easier 👍

It could not of gone better. I’m very happy

Very efficient easy explanation to any question very good and reliable service I have know problems and very happy with my new account

I would like to commend the bank for its excellent service, user-friendly digital banking platform, and helpful staff. Keep up the good work.

They made doing a transfer very easy and transferred the the payment very quickly and good value as I would have been paying a higher interest would recommend to anyone you could not get many transfers like this one no interest for a year👍

Great crédit card company. Good communication & kept up to date with account regularly. Can lower credit card amount anytime